Reviews
This profile includes reviews for Lumico Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 39 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromIrina O
Date: 03/30/2023
1 starIrina O
Date: 03/30/2023
I even can gave them one star!!! I have no stars to give. Lumico life insurance has been completely uncooperative, and definitely not empathetic concerning my husband insurance policy. They lie to me that they will wired money to the account never happened! I call back and ask who is taking care of my claim - they refuse to game me a name . I ask to speak to one of my he examiner no one is even available and no one call me back. I will not Recomended this insurance to anyone.
Lumico Life Insurance Company
Date: 04/03/2023
Hi *****,We're sorry to hear that your experience with Lumico hasn't been ideal for you. We looked into our files and saw that the claim was reported on 2/28/23. We immediately mailed the claim packet out to you on 3/1/23 and received the claim form from you on 3/10/23. We then received the death certificate and direct deposit form from you on 3/21/23. As of today, 4/3/23, we have approved your claim for payment. We processed your claim as quickly as possible given we were waiting on outstanding paperwork. Please reach out to our customer service team if you need further support on your payment. The best number to reach us is: ************** or email us at ************************************************ you,****Review fromHeather W.
Date: 02/15/2023
1 starHeather W.
Date: 02/15/2023
My mother got this insurance, she passed, unfortunately. As of now this place has " sent " 2 checks that never showed up and is about to " send " a third. We'll see how this goes. The second check was " sent" to an address that hasn't been used by myself or my deceased mother since I was ***** and I'm 37 now ?? I'm wondering how they would even have that address in their system.....I also asked about direct deposit beings there's so many issues with the check coming in the mail & was told no.I'm really hoping my senior mother wasn't scammed of her $ As of now we are living in a motel while waiting on this $ and I have a child myself.....I work but don't have enough for deposits & 1st last months rent....etc which I would have if this company would stop playing gamesLumico Life Insurance Company
Date: 03/20/2023
Hi *******,We're sorry to hear that your experience with Lumico hasn't been ideal. We did review your file as of last week and it was noted that we mailed another replacement check to you with a new address in ******, ** on February 23, 2023. We value our beneficiaries and pride ourselves in paying claims in a timely manner. It appears we started the process of mailing you a check in November as soon as we had received all medical records. We apologize the process wasn't more streamlined. Thank you,****Review fromHarvey T
Date: 02/13/2023
1 starHarvey T
Date: 02/13/2023
This company is horrible! My spouse past in October a week from the contingency period. They've lost forms multiple times and there training means nothing. The company and anything they promote is slanderous, and fake. I'll also be going to my state office to file complaints, they care nothing of loved ones.Lumico Life Insurance Company
Date: 03/20/2023
Hi ******,We're sorry to hear that your experience with Lumico was poor. We have reviewed your file and noted that all medical records were received and completed earlier this month. As of last week, we have mailed out a refund check and rescission letter. The reason for the delay is that we had to conduct a routine claim review since the date of death occurred within two years of the policy effective date. If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00 AM to 6:30 PM **************** Time and Saturday from 8:00 AM to 12:00 PM **************** Time.Thank you,****Review fromIrie G
Date: 02/10/2023
1 starIrie G
Date: 02/10/2023
Very Frustrating and Confusing place, my mother pass in October, after making a claim, they said she pass within two years of openining the policy, hence they gotta do a review, they requested documents from the hospital where my mom died, the doctor sends it, then they want it from the hospital, being what the doctor send has the parent name of the owners/donaters, ..Then they want affidavit, when we submit the affidavits, we were told that all that is needed was received, uploaded and the hospital has responded...We call back to get an update, only to hear that they are waiting on the affidavits..We let them know all those was sent and they acknowledge that it was received and that it was a mistake, but they didnt get a response from the hospital, so they are now going to upload them..We are now in the month of february and still in limbo, what if we couldnt afford to bury my mom and was relying on a payout from them..My brother pass three weeks after my mom, who was named a beneficiary, they say his share will have to go to his esatate, the wife started looking about it, then was told, she aint a beneficiary on policy so one of siblings has to get it, send her a notice to withdraw her claim, then all of a sudden they send her letter to call them so **** can proceed with claim, its over 4 months now and we have NO IDEA whats going on or about to go on...I DEFINITELY WOULDNT RECOMMEND THEM TO ANYONE!!Lumico Life Insurance Company
Date: 03/20/2023
Hi ****,Hi ******,We're sorry to hear that your experience with Lumico was not ideal. We reviewed your file and noted that all medical records were received and completed earlier this month. As of last week, we have mailed out a refund check and rescission letter. The reason for the delay is that we had to conduct a routine claim review since the date of death occurred within two years of the policy effective date. If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00 AM to 6:30 PM **************** Time and Saturday from 8:00 AM to 12:00 PM **************** Time.Thank you,****Review fromLarry G.
Date: 11/03/2022
1 starThew company told me I could make payments on certain dates and went back on their word and cancelled my life insurance policy after I paid hundreds of dollars in payments. They issued me a measly check and then cancelled it because they were going to work with me. They never worked with me, suspended my policy and are going to issue me another measly check.Review fromjamar S
Date: 10/10/2022
1 starI have no stars to give. Lumico has been completely uncooperative, and definitely not empathetic concerning my loved ones insurance policy. They appear to be scammers, hang up In your ear and prolong policy payouts purposely. This has caused a great deal of grief, and as a result led to other family passing over grieving along with the additional stress that lumico has caused. The things that theyve done to my family is against the law. I know that my deceased loved one is NOT PLEASED, MY FAMILY IS DEFINITELY NOT!Review fromChristopher S
Date: 10/04/2022
1 starMy dad passed away on July 22 theyre telling me on August 27 they sent the money to my bank and I never received it I gave this company and nothing formation approve I never received it and youre still not wanting to pay I do not recommend this company for life insurance because I give you a hard timeReview fromGreg J
Date: 07/22/2022
1 starGreg J
Date: 07/22/2022
The agent,(***********************) signed me up for insurance with the understanding that after the initial payment all others would be by personal check, but instead he continued to withdraw thru my debit card and the payments were to be on the 15th of the months. He withdrew on the first part of the month. I canceled on the 10th of July,but the company didn't repay me for the fraudulent withdrawals. I will post on the internet.Lumico Life Insurance Company
Date: 10/04/2022
Hi ****,First off, we sincerely apologize that you had a negative experience with us back in July. We have been in touch with you since then and have taken constructive action with the agent that you mentioned. It's my understanding that you've been reimbursed for withdrawals. Please reach out to our customer service line for any additional issues in the future.Best,****Review fromJason W
Date: 07/21/2022
5 starsJason W
Date: 07/21/2022
Absolutely love Lumico! I originally had Mutual and could never get them on the phone. I switched to Lumico and they always pick up the phone immediately when I have a question. Such a relief!Lumico Life Insurance Company
Date: 10/04/2022
Hi ****, We're happy to hear that you've had a positive experience with us! Thank you for trusting us to protect you and your loved ones.****,****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.