We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Transportation

V2 Logistics Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

This business has 1 alert

Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

V2 Logistics Corp. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 60 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a car shipment from ********, ******* to *****, ** for $2,621. I dropped my car off on 5/26 without issues and received a notification on 06/02 that the shipment had left the port. I have passed the expected port arrival time. I have not received any additional notifications about delays. I have been attempting to call/contact for days now with no one picking up. My car is no longer listed in the web tracking system.

      Business Response

      Date: 06/23/2022

      *****, we are sorry to hear that you experienced difficulty when contacting us and apologize for any inconvenience this delay may have caused you. We understand that your vehicle is expected to become available for pickup at the port today but has not yet been released due to port delays which are common, for this reason we always advise that all dates are estimated and subject to change. Because the time between when a vehicle arrives at the port and when it becomes available can vary significantly, as experienced here, we cannot assign a carrier to transport your vehicle until it has been released and deemed available by the port. This has proven the most efficient way to prevent carrier cancellations. As soon as your vehicle is available, we will then notify you of its carrier assignment and provide you with updated delivery estimates. Thank you for providing us with the opportunity to clarify this situation and for your patience during this time.

      Customer Answer

      Date: 06/24/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that they are proceeding toward resolution. As I still do not have my vehicle, the matter is not resolved - but I will close this ticket and await delivery.

      Sincerely,

      ***********************



       

    V2 Logistics Corp. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.