Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

• 

  RoadRunner Auto Transport

  4411 S 40th St Ste D3 Phoenix, AZ 85040-2923

• 

  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

• 

  Road Runners Transportation

  53 Blue Spruce Drive Bear, DE 19701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/4/22 My Classic car was picked up at a shop in ******* and was to be transported to a shop in Bridgeport **** I was given a date of arrival of 10/5/22 . That did not happen, I contacted Roadrunner and their records did not even confirm that the vehicle was picked up however it was confirmed to me that itwas infact picked ** in a photo that was taken by the shop owner in *******. This morning at approx 10AM after calling again for information several time I was told that the driver just called in that the car had been picked up and was going to contact me soon and he had an ETA to the destination in ********** **** of between 3:00 and 4:00PM. I did NOT receive any calls from the driver and the car was also NOT delivered . Upon calling again giving them this information Roadrunner's customer service rep put me on hold for about 20 minutes only to tell me dispatch was trying to reach out to the driver for information as to why the car was not delivered. and would have to call me back Here we are now 5 hours into this once again no dispatcher has not called and the false advertising of Real Time tracking is still showing that the car was not picked up yet. This is realtime? This is ***** advertising . All I want is my car delivered to the shop that it is supposed to be going to. This company has been a nightmirror to deal with

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/27 I got a quote from RoadRunner (RR) for my car to be transported from **** to ********** for $1,800 paid upfront. The estimated dates were pick-up 8/30, drop-off 9/3. The car was correctly picked up on 8/30. The driver gave an eta of 9/2. On 9/2 I reached out to the driver, who responded that the carrier truck had been in a ********** no longer knew when my car would be delivered.I get accidents happen & delays with ground transportation are common. But, from this point on I struggled to get info.I had to reach out to RR for info. I was told on 9/2 & 9/3 they just needed a new ********** car would be back en route. I called repeatedly for delivery info only to be told DAYS later that my car had to be released by insurance prior to delivery. I was not given any info on the insurance company, the claim number, or pictures of my "untouched" car. I tried to get more info from ***** in claims, but calls & emails were never returned.I was repeatedly told they were waiting for updates from the carrier. On 9/13 they finally said my car was released and it was back en route. On 9/15 I was told, actually, my car had NOT been released & Id need to wait EVEN LONGER. I asked why I was given false info & why a carrier they contracted did not reply for days. They told me they had been in contact-LIE!I paid RR to assign a reputable carrier and handle communication. I have not received these services as the carrier assigned has not delivered my car, has provided inaccurate info, and does not respond to communication requests. Communication from RR has been terrible. They never assigned my case a dedicated person. Emails have gone unanswered. The hours (7pm PST) on the website are wrong.It looks like RR is taking no responsibility for hiring an unreliable carrier. Unacceptable & NOT what I paid for. I have NO idea where my car is, what condition its in after the crash, or any contact info for the carrier or insurance company that is holding my car hostage. I need my car!!!

  Business Response

  Date: 10/03/2022

  We sincerely apologize for the inconveniences and regret the experience you've had.   We see that management has reached out and updated you with the status of your vehicle.  Thank you for your patience and understanding. 

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I now have the car in hand and I was issued a refund.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my booking summary. My car was initionally picked up "one day late": Summary Booking#******* Origin Kingwood, ** Destination ***********, ** Carrier Type Open Carrier Shipment Timeline Booking Date 7/20/2022 Ready Date 8/25/2022 Carrier Assigned 7/27/2022 Scheduled Pickup 8/26/2022 Scheduled Delivery 8/31/2022 I've not been able to reach anyone about where my car is. We're many days past delivery date and not one word. I want my money back.

  Business Response

  Date: 09/07/2022

  We apologize for any inconveniences you may have experienced. Unfortunately we do not guarantee exact dates, all dates associated with transport are estimated.. A representative will follow up with you within 2 business days with an update on your delivery. Thank you for your patience. 

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
   
  

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I reject their response because they first were a day late in picking up my car so I called them and asked since you were a day late picking it up does that mean my car will be a day late being dropped off. The response was no. That the carrier shows delivery date of the 31st of August. On the 31st I called them to say I haven't heard from the driver. They told me to give him a 9 to 9 window. That my car will be delivered that day. I waited to no avail. Again, on the first I called and they said it would arrive that day. Again on the 2nd same thing. Again on the 3rd,4th, and n then finally on the 5th the driver calls me for delivery. Each of these days they said my car was coming and it never came. I want a refund. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 09/09/2022

  We apologize for any inconvenience this delay has caused you. We do not provide exact shipping dates, all dates are estimated. Please refer to our terms of service attached which clarify this. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1,500 for a 2 day delivery service for the transportation of my car. The car has still not arrived and it has already been two weeks. The company has no information on the whereabouts of the car. When I mentioned that I was considering getting my attorney involved the customer service rep said "Go ahead, we have attorneys too and are used to getting sued so we know how to handle that." At this stage I can only assume that I have been scammed. There are many reviews on the internet about this company claiming to have been scammed.

  Business Response

  Date: 08/30/2022

  Thank you for bringing this issue to our attention. We strive to provide excellent customer service and regret the experience you've had. Unfortunately due to the nature of transport, all dates are estimated and cannot be guaranteed. We provide an estimated window or time frame, not specific delivery dates. A representative will follow up with you within 2 business days to provide you with an update. 

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 7/29/22 I booked a reservation to have my Prius picked up on Monday 8/1/22 and delivered to an auto shop in *********** LA. I paid for these services on that Friday. Monday came around and I received an email stating my vehicle would be picked up on 8/2/22 and 1-day delay wasn't a big deal. Wednesday came and there was no update and I called and asked to talk to a manager and was sent to a voicemail. I left a detailed voicemail and asked for a call back from ******, the manager. Never got a call back from anyone, and no updates. Thursday I got another email saying my car would be picked up that day. I called for an eta and asked if I could speak to a manager and I was told that ****** calls customers back in the order messages were received and it can take up to 2 days. This is now Friday and I was told my car would be picked up at 6:00 am. and it's now 2:00 pm and my car still has yet to be picked up. I have called the customer service number 5 times and have been told that ****** is the only manager for this company and that she isn't in or she will call me. I asked for ******** manager and was told that she's the only manager.

  Business Response

  Date: 08/08/2022

  We apologize for any inconveniences this delay has caused you. Unfortunately shipping dates are estimated and cannot be guaranteed as delays are common in transport. For this reason we do not reimburse due to delays.  A representative will follow up with you within 2 business days with an update on your shipment. 

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  There is no resolution because this company states that they don't pull money from an account until the day the vehicle get's picked up, but my money was pulled out of my account last week when the vehicle WAS SUPPOSED to be picked up. I paid for the vehicle to be picked up a week before it was actually picked up. I lost $20,000 last week because they didn't provide the service they stated they were going to do. The vehicle was finally picked up a week later and management has yet to reach out to me. I was told manager reach out within 2 days and it's been a week. This will not be resolved until there is some sort of reimbursement or a SALARIED MANAGER reaches out. 

   

   

   

  
  
  
  
  
   
  

  Business Response

  Date: 08/09/2022

  Unfortunately we are susceptible to delays during transport. For this reason we clearly state and verbally express that all dates associated with transport are estimated and can never be guaranteed. We do not reimburse for delays. Management will reach out to you with an update. Thank you. 

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon booking car transport via Alaska car transport I was given a timeline for when my car would leave port and arrive in Alaska. I dropped my car off at the port in a timely manner on 7/15 and was told at the port that it should ship the following day and arrive in anchorage the following week. However, it never left port. This company has been VERY evasive when I have called and will not give me any idea of when I can expect my car. It is concerning that they arent able to track your vehicle or give you a timeline with which you can plan your life (aka car rentals etc). I am very disappointed with the customer support. I called yesterday and was told my car would ship Wed and I still have no update on the tracking portal. Upon calling I was again told that they didnt know when it would ship so I essentially have no idea when/if it will arrive. Overall, spend the extra money to have peace of mind and not have to spend a small fortune on rental cars. I hope to see my car soon but just bank on their timeline being false.

  Business Response

  Date: 07/21/2022

  ******* we are sorry to hear of any inconvenience this delay may have caused you. Because delays are common for circumstances that cannot be anticipated, we always advise that all dates are estimated and subject to change, this is stated in our signed terms of service agreement. Your vehicle is currently in ocean transit, and you will be notified as soon as it become available for pick up at the port. Thank you for your patience during this time.

• Initial Complaint

  Date:07/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid this company to transport our cars across the country. The cars were picked up in June 29th and they told us the cars would be delivered on July 4th. We still do not have our cars and we have called the company daily and they have no idea where our cars are. They cannot provide any information. We are unsure if the company or driver stole our cars. They took full payment (almost $3500) for delivery and took both of our cars. They have not delivered our cars in the timeframe they gave us and will not give us any answers on where our vehicles are. We want our cars back and a refund for them not providing the services in the time they told us. If they wont respond to you or us then we will call the police and report auto theft.

  Business Response

  Date: 07/14/2022

  *****, we are sorry to hear of any inconvenience this delay may have caused you. Because delays are common due to circumstances that cannot be anticipated, especially surrounding a national holiday, we always advise that all dates are estimated and are subject to change and do not provide compensation for delays. We understand that all your vehicles have been successfully delivered to you at this time and this issue has been resolved.

  Customer Answer

  Date: 07/14/2022

  Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: The business still did not address why they had no idea where our cars were for one week. We are supposed to be able to track our cars per your policy.  We called your business daily and each time the customer service agents did not know where our cars were located, where the driver was, or why there was a delay in delivery.  Your website states that we can track our cars ********************************************************************* transit. Your agents had no idea where our cars were for one week, did not know where the driver was, and gave us no information when we called daily trying to find our cars.  This is unacceptable and very poor treatment of your customers.  After taking payment in full, it seems you do not care at all to help customers or figure out what happened to their cars, when you are supposed to be responsible for them. 

  ***********************  

• Initial Complaint

  Date:06/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my car shipping with Hawaii car transport because they were the fastest but not cheapest, they stated I would have my vehicle by 6/15/22 if dropped off on 5/25/22. On 5/25/22 they called and said they double booked that day and I had to reschedule drop off for 5/27/22. My car was dropped off 5/27/22 and arrived in ********** on 6/6/22 and was scheduled for pickup on 6/10/22. I received no updates after that and could not track my vehicle per their tracking service. I called and sent emails with no response. I finally spoke to someone on 6/22/22, they said I would receive a call and email once the truck had been scheduled. On 6/24/22 I received an email saying a carrier was assigned and I would receive my car on approximately 7/5/22. On 6/27/22 I received a voicemail saying the truck could not come and another would have to be rescheduled and I would receive notification when another carrier had accepted.

  Business Response

  Date: 06/28/2022

  Tell us why here...*****, we are sorry to hear of any inconvenience this delay may have caused you. Due to circumstances like this that cannot be anticipated, delays are unfortunately common, it is for this reason that we always advise all dates associated with transport are subject to change and rely on a network of top rated carriers. Additionally,because your delivery location is not frequented by our carrier network there has been an unexpected delay in carrier re-assignment, we will contact you with an updated delivery estimate as soon as a replacement carrier has been located for your order. Thank you for providing us with the opportunity to address this issue and for your patience during this time.

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid nearly $3,000 to have my 2021 ****** Supra shipped from Fords, ** to San *****, ** in an enclosed carrier with a liftgate since my vehicle was lower than most and relatively new and more expensive than the average vehicle. I was assured the vehicle would be protected and damage free upon pickup, travel, and delivery. When I received the vehicle at 2am a few days later, the vehicle was filthy and had new damage to the front portion of my lower bumper. I called multiple times and was never able to get through to anyone regardless of the time of day, and my emails have all gone unanswered. Additionally, I installed a dashcam in the vehicle and despite have video proof that my vehicle was the first one loaded into the truck, the driver for some reason, removed the vehicle at some point along the trip, without any logical reason for doing so. I still have to review the footage to see if the vehicle was driven at that point. I'm seeking a reimbursement and replacement funds for the damage to my front lip on my vehicle which costs over $3,000 if I were to purchase it again now plus labor.

  Business Response

  Date: 06/28/2022

  *****, we sincerely apologize for any damages your vehicle may have sustained. This is the first time we are learning of any issue you may have experienced since your vehicle was delivered over a month ago on 5/16.  There is a specific protocol we follow when filing a claim and require photographic evidence be submitted within a reasonable time frame of your vehicles delivery in order to preform due diligence. For more information about what is required to file a claim please email ******************************* at your earliest convenience.

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** Dodge Ram **** Cummins was picked up Feb 14. I was able to pick it up on Mar 10th. When I picked it up the fuel had been siphoned dry and the fuel filter was empty. The batteries were dead. Since I have put fuel in and charged the batteries. I still am not positive what needs to be done to get it running. They want 2 estimates and I cant even find someone to give me one. Not even the dealership. I purchased their insurance. It has been almost 4 months that I have gone without a vehicle because of their negligence. There are also 200 extra miles on it. I paid for the transportation of a running vehicle and that is what I expect to receive. US Army Veteran

  Business Response

  Date: 11/18/2024

  Dear *** *************** sincerely apologize for the delay in responding to your review. Due to an oversight, we did not see your feedback earlier, and we deeply regret any frustration this may have caused.
  
  We understand the challenges you experienced with your 2003 Dodge Ram 2500 and want to assure you that your claim has been approved. We hope this resolution brings some relief and helps address the concerns you raised.
  
  As a ********* veteran, your service is greatly appreciated, and we regret that this situation did not meet your expectations. Please respond with your updated contact information and we will have a check sent to you for the full amount of your claim. Once again, we sincerely apologize for the difficulties you encountered and for not meeting the level of service you deserved.
  
  Thank you,
  Puerto Rico Car Transport 

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I sent emails to them confirming my address. And gave them receipts for the parts I replaced on my truck and have yet to receive any response. 
  

  
  

  
  
  
  
  
   
  

  Business Response

  Date: 01/06/2025

  *** ****,
  

  We understand you believe your vehicles battery had more life left.
  

  Again, as outlined in our agreement prior to transport, mechanical functionssuch as batteries or other interior componentsare not covered. This policy exists because its not feasible for the carrier to perform a full mechanical inspection of a vehicles internal systems at pickup. This is particularly important for older vehicles, which may have limited life left in certain components.
  

  We regret that your experience did not meet your expectations and wish you all the best moving forward.

  Best regards,

  Puerto Rico Car Transport 

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been satisfied 

  You shorted out the electrical system in my truck and it was pure negligence on your part  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****