Business Profile

Auto Transportation

V2 Logistics Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

163 total complaints in the last 3 years.
63 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a booking to ship my car from ******** to ********. I was quoted $965. I was asked to provide my credit card number but the site indicated it would not be charged until a carrier was found and acceptance of all charges completed. I received a phone call from this company telling me the new price was $1,143. I was told to look for an email with the price change for me to approve. WIthin minutes of hanging up, my **************** card was charged and I have yet to receive any documentation regarding the price change. I have been trying to contact the company for over 3 hours to cancel. Crickets.....phone rings and rings. called all number I can find on the internet for these people. THey do business under Road Runner Auto Transport but their email addresses and searches come up differently
Business Response
Date: 05/22/2024
Dear **********,

Thank you for your feedback and for bringing this to our attention. We apologize for any inconvenience or confusion caused during this process.

Following your initial quote of $965, we found a carrier, but at a higher rate, so we contacted you to offer you the optional rate of $1,143, which our notes indicate you agreed to. We understand the importance of transparency and customer consent, which is why we sent an updated booking confirmation to your email on file on 5/21 at 12:03 PM immediately after our phone call to confirm the new rate.

We acknowledge your concern regarding the charge on your **************** card. Upon review, we confirm that you spoke with a representative who addressed your concerns, and we have since cancelled your order. The transaction has been voided, ensuring that no charges will be applied to your account.

We regret any inconvenience this experience may have caused you. Our goal is to provide excellent service, and we are taking steps to ensure this does not happen in the future. We value your feedback.

Best regards,
RoadRunner Auto Transport
Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had booked with this company being that it seems commercial and there would be a better chance in receiving the best quote and quickest turn around time to find a driver.After speaking with a representative, I was told that my claims adjuster, *****, would give me a call back. I have not heard from Chase in 2 weeks.I have called multiple times. Every single time I say Hello, I have been looking for someone to contact me, they hang up. I spoke with another representative last week who picked up, screamed at me, and then proceeded with foul language at me (the * word) and then hung up.I have emailed the company regarding my claim in that I wish to no longer proceed being that I have received less than poor communication from the staff, as well as no follow up call.No response.
Business Response
Date: 05/22/2024
Dear ********************,

As per our records, your order has been cancelled. Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with our service. Your experience does not reflect the high standards we strive to maintain.

We have been attempting to reach out to you since 5/17 and have left several voicemails during this period. We are sorry that our attempts to communicate did not reach you and that you have had difficulty connecting with our team.

We deeply regret the negative interactions you have had with our representatives. This is not the level of professionalism we expect from our staff, and we will address this issue internally to ensure it does not happen again.

We understand how important it is to have prompt and courteous service, especially during times that require assistance with finding a carrier. Your feedback is invaluable, and we will use it to improve our processes and communication strategies.

Best regards,
RoadRunner Auto Transport
Customer Answer
Date: 05/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I would like a response regarding my previous order to ensure that order is cancelled and my finances within their lack of business is resolved.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Customer Answer
Date: 05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to know if my card will be charged at all for any fee.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 05/23/2024
Dear ********************,
We want to assure you that your card will not be charged any fees.
Best regards,
RoadRunner Auto Transport
Initial Complaint
Date:05/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February, 2024 I contracted with Roadrunner to transport my car from ******* to *************. The pickup date was set for May 20, 2024. The contracted rate was $725 and was quoted to me as a firm fixed price and verbally guaranteed by their dispatcher after I asked if the cost could change. I did not hear from them until May 16th when they called to tell me that the price had increased to $1,725. When I asked why, I was told that the FL to MA route was very popular and very expensive, and that the carrier charged what the carrier charged. I pointed out that I had a firm quote and was told that it was only an estimate. So, if the route is popular and expensive, why did you estimate $1,000 below the actual cost? They claim to have been in business for 30 years, you would think that they'd know the true cost. I was told to take it or leave it, and they'd be happy to cancel my reservation. This is all fine and good, but it's 4 days before I'm heading home, and the reason I booked in February was so that I wouldn't have to scramble at the last minute, pay top dollar, and most likely not find anyone with available space. I have another carrier who is looking for me and thinks he can get the cost to $1,350 which is almost double what Roadrunner quoted and contracted (in writing). This is classic bait and switch and they should not be allowed to get away with voiding a signed, valid contract.
Business Response
Date: 05/20/2024
Dear ************************,
As requested, your order has been cancelled. Thank you for taking the time to share your feedback. We deeply regret the inconvenience you experienced with your car transportation booking. Your concerns are very important to us, and we appreciate the opportunity to address them.
Firstly, we sincerely apologize for the late notice regarding the rate increase. We understand how frustrating it can be to have unexpected changes, especially so close to your planned departure. Our goal is always to provide reliable and transparent service, and we are sorry that we fell short in this instance.
It is important to note that while we strive to provide firm quotes based on our best estimates, there are times when market conditions change unexpectedly. Around certain times, such as the dates you selected,there can be a significant surge in demand for car transportation services along popular routes like ******* to *************. This surge can lead to a shortage of available carriers, which in turn drives up the costs. In such situations, we may contact customers with an optional rate increase to secure timely transportation and avoid delays.
We apologize that this situation was not communicated to you sooner and that the adjustment was substantial. Our intention is always to offer our customers the choice to either accept the new rate, wait for more carrier availability at the original rate, or cancel the reservation at no charge.
We regret that this process caused you such inconvenience and did not align with your expectations. Your feedback is invaluable and will help us improve our communication and service practices to prevent similar occurrences in the future.
Best regards,
RoadRunner Auto Transport
Customer Answer
Date: 05/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The response is simply a series of apologies with no corrective actions taken. ************ has cost me a lot of time and money due to their deceptive bait-and-switch business practices. Contracting me at a rate of $725 in February for a May transport, and then waiting until 3 days before transport to inform me that the rate has suddenly increased $1000 to $1750 left me with no reasonable alternatives for moving my car. The whole reason I booked 3 months early was to avoid having to pay a last minute booking rate, and I was guaranteed by Roadrunner that my rate would not change from the contracted amount. This clearly was a lie, and as I said, left me high and dry.
*****************************
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Roadrunner Auto Transport quoted us $695 to transport a ****** Rav4 from ************, ** to *********, **. Very important to us was their prominent advertising of "door to door" service (they pick up your car at your location, and take it directly to the location you choose). Our *actual* experience, however:(1) On very last day of our pickup window, they change the price to $1285, almost double.(2) Driver says we have to drive 30 minutes away into central ***** for the pickup (remember, "door to door" was promised, now we have an extra hour of driving for the two of us). Roadrunner doesn't answer phone after hour on hold, so we're at driver's mercy and it's too late to schedule with anybody else, so we drive there thinking "well at least that's taken care of".(3) Fast forward to a couple days later in *********, we get a call from driver saying we have to meet him FORTY FIVE MINUTES AWAY, all the way on other side of ********* through stadium traffic. (4) We remind driver of "door to door" guarantee. He says tough luck, oh well, I'll be back through here next week and we'll talk then (so effectively holding our car hostage). (5) Roadrunner again doesn't pick up phone, hour on hold, so no help.(6) Eventually driver "compromises" on a place ***** minutes away and says "take it or leave it". Well, he has our car and our money, so we went and got the car, the two of us each spending another hour or so driving through pouring rain.(7) Finally got a Roadrunner rep to pick up the phone today (after more hour-long-hold fun over last couple days), and it develops that (surprise, surprise) "it isn't our policy" to compensate us in any way for this.So not only did we get bait and switch on price, but I think we have a serious False Advertising claim. Also, I see from reviews they double price regularly as a business practice.What would I *like* to happen? Well mainly I'd like compensation e.g. in the form of a refund. Really they should also fire that driver.
Business Response
Date: 05/14/2024
Dear ********************,

We sincerely apologize for the negative experience you had with RoadRunner Auto Transport. We understand your frustration and disappointment, and we want to address your concerns as thoroughly as possible.

Firstly, we'd like to clarify that the online rates provided are estimates based on various factors including carrier availability,distance, and current market conditions. We strive to provide accurate estimates, but sometimes unforeseen circumstances can lead to adjustments in pricing, especially when carriers are in high demand or specific routes are more challenging. Also, there can sometimes be a surge in demand around the time of a customers desired shipment dates, leading to a lack of carrier availability.In order to try to accommodate these desired dates and avoid shipment delays,we may contact the customer and offer an optional rate increase. Customers are always free to either wait for more carrier availability or cancel at no charge.

Regarding the issue with the pickup and drop-off locations,while we aim to uphold our "door to door" policy, certain areas may pose logistical challenges for carriers. In some cases, carriers may request meeting points outside of city centers or congested areas to ensure the safety of both the vehicle being transported and other motorists. We understand that this can be inconvenient, and we apologize for any inconvenience caused by the deviation from your expected door-to-door service.

We deeply regret the miscommunication and inconvenience you experienced during the pickup and drop-off process. Our customer service team strives to be responsive and helpful, and we are disappointed to hear that you had difficulty reaching us when you needed assistance. We are continuously working to improve our communication channels to better serve our customers.

As for your request for compensation, we understand your frustration but unfortunately, we cannot offer any refund. Once again, we apologize for the inconvenience and frustration you experienced during your transport with us. We value your business and feedback and are committed to improving our services to prevent similar issues in the future.

Best regards,
RoadRunner Auto Transport
Customer Answer
Date: 05/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
(1) You ADVERTISE prominently that you provide door-to-door service. And yet you didn't provide that at EITHER END of our trip, with us needing to drive half an hour (each way) both times, so almost 2 hours of extra driving each for BOTH myself and my wife. If the driver had some problem like "my truck won't fit down your street" then sure I'd happily meet him at e.g. THE GIANT PARKING LOT RIGHT ACROSS THE STREET. We in fact proposed this to the driver, and he refused. It was very obvious that in both cases the driver was trying to save his own time and schedule, at the expense of ours. Again I will point out that you ADVERTISE door-to-door service. So if you're not willing to stand by your advertisement and provide some compensation, then you have engaged in FALSE ADVERTISING.
(2) You admit to *doubling* the price at the last minute, and claim oh-sometimes-it-costs-more-than-we-think and yet the preponderance of reviews (and BBB complaints) about your company detail the exact same behavior and that makes me think that this is your BUSINESS MODEL. If prices sometimes varied by 10% or something then whatever, but you're obviously running a Bait and Switch operation.
(3) Assuming I continue to hear no acceptable response on this, I will proceed with complaints to appropriate federal agencies and state attorneys general.

***************************
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/2 I scheduled for a pickup of a car at *******, SC to be delivered to *******, **. I signed an agreement for ~$800 for the car to be picked up on 5/6. I received numerous subsequent emails that my delivery was on target and no further action was needed. 5/6 came and no contact from the company. I called customer service and after being on hold for about an hour the rude rep told me that they didn't have any drivers available. I immediately canceled. I was luckily able to find a competitor who took the car back but for double the price due to the short notice. RoadRunner was deceptive in its practices IMO and owes not only an apology to their customer but also a refund of the delta between their fees and the fees charged by the company I had to hire at such short notice.
Business Response
Date: 05/14/2024
Dear ******************,

We are sorry to hear about your recent experience with RoadRunner. Your booking has been canceled and you have not been charged any fees.

We understand the frustration of expecting a service to be carried out as scheduled, only to encounter unexpected delays. Our team works hard to ensure timely pickups and deliveries, but unfortunately, there are times when unforeseen circumstances such as driver availability, road closures,traffic, and inclement weather, can affect operations. That is why it is clearly stated in the contract that dates and times provided for pickups and deliveries are estimates only and never guaranteed.

As we stated earlier, you were never charged so there is no refund to give. We acknowledge that finding an alternative solution at short notice can be challenging and we apologize for the inconvenience caused.However, based on the foregoing, RoadRunner is not able to pay for your vehicle to be transported by another company.

Best regards,
RoadRunner Auto Transport
Initial Complaint
Date:05/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked the shipping of my vehicle 2 weeks in advance and during those 2 weeks I would receive emails that everything is going according to the schedule; whereas, it will be very difficult to get anyone on the phone. Suddenly, on the day of scheduled pick up, they will call asking for increase of rate by 44% stating surge of demand. I talked to the driver about the portion of the total cost they get paid and he stated the amount that I was quoted and that their rate has not changed for years. Which means, they had NO intention to honor the orginal rate and the 44% added is their portion of the profits added after the fact. Also, they had whole 2 weeks to notify me of any surge of demand, which they did not.They provide FAKE rates/quotes and wait till the day of pick up in order to eliminate any competition and any alternatives I may have. They run pure bait-and-switch fradulent scheme by advertising services which are an apparent bargain, with the intention of substituting more expensive rates. These actions resulted in additional charges of $357.Then, I provided additional info about the operating hours of the delivery facility and agreed that the day cannot be guaranteed (which is OK) but the delivery time needs to be when the facility is open. They did not tranfer that information to the driver, which resulted in the vehicle being trasported at 2am, when No facility is open, which in turn resulted in additional $270. Total additional cost: $627.I needed to find alternative address in the middle of the nigh, store the vehicle, then find someone next days to deliver the vehicle to the original facility. I doubt they care about all the negative reviews and they probably have intention to run the company down to the ground and SCAM as many customers as they can along the way!!! If they are allowed to contnue with their SCAM I wont be the last one to file a complaint.
Business Response
Date: 05/14/2024
Dear *** ******************* sincerely apologize for the inconvenience and frustration you experienced during your vehicle shipment process. We understand that unexpected changes in pricing can be frustrating, and we regret any confusion or inconvenience caused. Our goal is always to provide transparent and reliable service to our customers.
As you stated, there can sometimes be a surge in demand around the time of a customers desired shipment dates, leading to a lack of carrier availability. In order to try to accommodate these desired dates and avoid shipment delays, we may contact the customer and offer an optional rate increase. Customers are always free to either wait for more carrier availability or cancel at no charge. We apologize that in your case this was not done sooner.
Regarding the issue about the delivery location hours and the resulting inconvenience of the late-night delivery, we apologize for any miscommunication. We will thoroughly review our processes to prevent such issues from happening in the future and ensure that all relevant information is accurately communicated to carriers.
We apologize once again for the inconvenience caused and assure you that we are actively working on improving our services.Your feedback is invaluable in helping us identify areas for improvement, and we are committed to making necessary changes to ensure a smoother and more transparent experience for all our customers.
Best regards,
**********************
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aloha,My complaint is towards Hawaii Car Transport. I transported my 2006 Scion Xb (Booking #*******) with them on 2/19/24. Prior to shipping they emailed me that "Your Shipment includes standard coverage, which provides basic liability and covers carrier negligence and equipment failure during transit." They require that the car be running and I dropped off the car running and the car had been running for the years that I've owned it. The carrier called me 3/26/24 and told me that he had broke my clutch and the car is not moving. The engine turns on but when put into gear, it does not move. The estimated delivery date was 3/15/24. I received it 4/3/24 19 days after estimated delivery with a broken clutch, a missing wind fairing for my roof racks and an additional 50 miles on the vehicle. I sent them estimates for the clutch repair and wind fairing replacement. The lower cost of the clutch repair is $2,043.73 and the Yakima Wind Fairing can be bought on Amazon for $130.00. The total cost is $2,173.73.************************* is handling my claim. Her contact is ********************* and email is ********************************
Business Response
Date: 05/09/2024
Dear ****************,
We sincerely apologize for the inconvenience you experienced with your recent transport with Hawaii Car Transport. We understand the frustration caused by the failure of your clutch, the missing wind fairing, and the delay in delivery.
Upon review of your complaint, we regret to inform you that the issues you've mentioned unfortunately fall outside the scope of any coverage.
Regarding the clutch failure, as stated explicitly in your signed contract, mechanical functions and interior components of the vehicle are not covered as no evaluation is made of these components or systems at pick up or delivery.We recommend reaching out to your personal insurance provider to explore options for the clutch failure.
As for the missing wind fairing, we understand the inconvenience and have taken note of your claim.However, aftermarket accessories such as wind fairings are not covered. This is a non-permanent accessory that was added to your vehicle which should have been removed by you prior to transport. This is also stated explicitly in your signed contract.
Once again, we apologize for any inconvenience and thank you for understanding.
Best regards,
Hawaii Car Transport
Customer Answer
Date: 05/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

My complaint has not been resolved because Hawaii Car Transport sent an email that clearly states, "Your shipment includes standard coverage, which provides basic liability and covers carrier negligence and equipment failure during transit." Their carrier called me and told me of his negligence himself, therefore they should provide the coverage for the equipment failure. They did not provide coverage for the negligence that they clearly said they would provide so my complaint has not been resolved. They said to contact my own insurance but they had stated that I am already covered under their liability prior to shipping.
Section 5 of the ************************ Act (FTC Act) (15 USC 45) prohibits unfair or deceptive acts or practices in or affecting commerce. The prohibition applies to all persons engagedincommerce,includingbanks.Under section 8 of the ************************* Act, the Board has the authority to take appropriate action when unfair or deceptive acts or practices are discovered.
Since they have not resolved my complaint, I will file a report with the Federal Trade Commission.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1st 2024 I provided Toad Runner Auto Transport with my credit card number in exchange for them to broker my car to be moved from *************, ******* to **********, ********. They did not hold up their end of the bargain and will not answer the phones. I want to cancel but have not been able to reach anyone for days. There are numerous comments on their Instagram account showing Im not the only one experiencing this. This company is a complete scam.
Business Response
Date: 05/20/2024
Dear ******************,

We sincerely apologize for the inconvenience and frustration you experienced with our service. Your feedback is invaluable to us, and we deeply regret any lapse in communication or service standards. It's our priority to ensure clear and timely communication with all our customers, and we regret falling short of that standard in your case. As of 5/6, your order has been successfully cancelled, and we want to assure you that we have not charged your credit card on file. We understand the importance of timely and reliable service, and we are actively addressing the issues you've raised to prevent similar situations in the future. Thank you for bringing this to our attention, and we appreciate your understanding.

Best regards,
RoadRunner Auto Transport
Customer Answer
Date: 05/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:05/03/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This auto transport company's service was a complete disappointment, warranting no stars and feeling like an utter waste of time. On April 16th, I initiated a booking to transport a vehicle between states, receiving a confirmation PDF with the agreed-upon price of 795. However, weeks later, with no carrier assigned, I reached out for an update, only to be given vague assurances about assignment timelines and delivery expectations, including the representative stating I would not need to be home for delivery. Fast forward to May 2nd, and I'm informed of significant changes to my booking: a deposit is now required on my card of 220, a 100 increase in the total price, now requiring a cash balance payment of 695, all while I'm not expected to be present for delivery. None of this was outlined in their terms and conditions, and the representative's attempt to justify it fell flat. All the representative could share was that the carriers dictate pricing. Again, not outlined in their terms and conditions. I will share that they made sure to indicate that there is a 135 dollar cancellation fee, but even those conditions are vague where they refuse to outline any ownership of cancellation from their wrong doing. This mishandling has resulted in delayed gift delivery with a severe lack of communication, failing to meet even basic standards.
Business Response
Date: 05/07/2024
Dear ****************,

As requested, your order has been cancelled, and no cancellation fee has been charged. We deeply regret the disappointment you experienced with our auto transport service, and we sincerely apologize for the inconvenience caused.

First and foremost, we understand the frustration of not having clear communication and encountering unexpected changes in your booking process. We strive to provide a seamless experience for our customers, and it's clear that we fell short in this instance.

We understand that unexpected changes in pricing can be frustrating, and we regret any confusion or inconvenience caused. Regarding our rates, there can sometimes be a surge in demand around the time of a customers desired shipment dates, leading to a lack of carrier availability. In order to try to accommodate these desired dates and avoid shipment delays, we may contact the customer and offer an optional rate increase. Customers are always free to either wait for more carrier availability or cancel at no charge.

Once again, we apologize for the inconvenience caused by the delay in assigning a carrier. We understand the frustration and disappointment this situation may have caused. Your feedback is invaluable to us, and we will use it to improve our processes and ensure a better experience for all our customers in the future.

Best regards,
RoadRunner Auto Transport
Initial Complaint
Date:04/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
V2 Logistics AKA RoadRunner Transport is a consolidator of Vehicle transport. There is only a handful of transport companies that move vehicles across the country, yet there are hundreds of consolidators all bidding for the same trucks/transport. They took a credit card, and they provide refunds if cancelled. The problem is that YOU CANNOT CANCEL. Nobody picks up the phone! If they do and you say you want to cancel, they put you back on eternal hold. This is a shady and deceptive business. I still have not been able to get anyone, and I've called 100 times, been put on hold forever and can't speak to a person. I'd like some help with this if possible, otherwise, they should be considered a deceptive and shady business that nobody should do business with.
Business Response
Date: 04/30/2024
Dear *** **************** want to assure you that your order has been cancelled as requested. We apologize for the inconvenience you've experienced, and we understand your frustration. Your feedback is important to us, and we're sorry to hear about the difficulty you've had reaching our customer service team.

We are actively working on improving our customer service processes to ensure that situations like this do not happen again. We understand that your experience *** have left a negative impression, and we sincerely apologize for any inconvenience caused. We hope to regain your trust in the future.

Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.

Best regards,
RoadRunner Auto Transport
Customer Answer
Date: 04/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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V2 Logistics Corp. is NOT a BBB Accredited Business.