Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

• 

  RoadRunner Auto Transport

  4411 S 40th St Ste D3 Phoenix, AZ 85040-2923

• 

  Road Runners Transportation

  53 Blue Spruce Drive Bear, DE 19701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Roadrunner Auto Transport and the sales/call center employee setup my pickup. He reassured me that the pickup would occur and it was no problem. The day the pickup of my vehicle was supposed to occur, I only received an automated email from Roadrunner. As the day went on, I called Roadrunner to ask if they had any updates from the driver and each time they told me the driver was still coming. The day ended with no pickup and zero communication from Roadrunner. The following day I called Roadrunner to ask what was going on and they told me the driver was still coming. I waited four hours, called again, and told me the same thing. They then proceeded to send me an email, two days after the original pickup was supposed to occur to tell me the driver canceled. I've had zero communication or help from Roadrunner offering to help, offering a refund, or offer anything definitive. Worse experience I've ever had with a business!

  Business Response

  Date: 02/02/2024

  Dear **************,
  
  Firstly, we are pleased to see that your vehicle has been delivered, but we deeply regret the series of communication lapses and delays you encountered during the pickup process. We are sincerely sorry for the inconvenience and frustration you experienced with the pickup of your vehicle.
  
  It's disheartening to hear that you were left without any updates or assistance during this time. We acknowledge that our handling of the situation fell short of the level of service we aim to provide. Rest assured,we are taking steps internally to address the issues that led to this breakdown in communication and ensure that similar incidents do not occur in the future.
  
  We take your concerns seriously, and we are actively reviewing our procedures to ensure better communication and customer support moving forward. We would like to extend our sincerest apologies once again and assure you that your satisfaction is of the utmost importance to us.
  
  Thank you for bringing this to our attention, and we hope for the opportunity to regain your trust in the future.
  
  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****  
  

• Initial Complaint

  Date:01/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** with Road Runner auto transport. The auto dealership referred me to them. I have repeatedly tried to contact them and I have waited on hold for hours and still no one ever answers. I'm guessing they are going out of business or going bankrupt if they can not operate like a regular business in good standing. I have been trying to cancel the booking through emails and the phone. Nothing has worked. I would avoid a company like this. I also should have read the reviews and complaints rather than just take the dealerships word for it.

  Business Response

  Date: 01/26/2024

  Dear ******************,
  
  Thank you for bringing your experience with RoadRunner Auto Transport to our attention. We sincerely apologize for the inconvenience and frustration you've encountered while attempting to contact us and cancel your booking.
  
  We understand the importance of efficient communication and reliable service, and we regret that we fell short of meeting your expectations in this instance. Please accept our apologies for any inconvenience caused by the difficulty in reaching our customer service team.
  
  We want to clarify that your order was indeed canceled as of January 10th, and an email notification regarding the cancellation should have been sent to you. We apologize if this communication did not reach you promptly or if there was any confusion regarding the cancellation process.
  
  Your feedback is invaluable to us, and we take it seriously as we strive to improve our services and address any shortcomings in our operations. We regret that your experience with RoadRunner Auto Transport did not meet your expectations and that you encountered difficulties in attempting to cancel your booking.
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a bad situation and needed my old vehicle to be moved. On 01/21 I saw it on ****** and so I booked a reservation. Later on I figured out This place is a total scam. They do business as road runner auto transport and have the *** number at the bottom of their website and as soon as I looked it up. It says theyre not valid. They have a phone number on their website and nobody answers the phone when I try to call and cancel. Nobody answers the email. This is a complete and total scam. And Im going to have to change my card number so they dont charge me if they dont cancel my reservation.

  Business Response

  Date: 01/23/2024

  Dear ****************,
  
  We sincerely apologize for the inconvenience you've experienced and appreciate your feedback. We want to assure you that we take these concerns seriously, and after looking into the matter, we have promptly canceled your order as requested.
  
  Regarding your mention of our DOT number, we would like to clarify that our DOT number is valid, and we are in compliance with all necessary regulations. We understand the importance of transparency in our operations, and we are actively working to address any discrepancies that *** have caused confusion.
  
  We regret any difficulty you *** have faced while trying to reach us for cancellation. Our customer support team is investigating the communication issues, and we are committed to improving our responsiveness.
  
  We value your feedback and thank you for bringing this to our attention.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:01/04/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My recent encounter with Roadrunner Auto Transportation has been nothing short of a nightmare. The glaring issues I faced with their service include exorbitant wait times, unhelpful customer service representatives, a lack of transparency, and the inability to reach anyone at a managerial level. To make matters worse, money has been deducted from my account, yet the promised services remain unfulfilled.The primary source of my frustration was the staggering amount of time I spent on holdeight hours spread across three days. The excessive wait times not only proved to be a colossal waste of time but also exacerbated the stress of entrusting my car's transportation to a seemingly unreliable service. This level of communication breakdown is simply unacceptable and reflects poorly on the company's commitment to customer satisfaction. When I did manage to connect with a customer service representative, the experience was disheartening. The few individuals I spoke with were not only unhelpful but downright rude. Their lack of empathy and refusal to escalate my concerns to a manager only intensified my feelings of helplessness. In a situation where my money had been taken without receiving the promised services, I expected a level of urgency and professionalism that was sorely lacking.Furthermore, the vague timeframe provided for the delivery of my car from ************** to ******** only contributed to the overall frustration. The lack of concrete information left me in the dark about when I could expect my vehicle to arrive, adding unnecessary stress to an already challenging situation.Equally concerning is the absence of a direct line to the corporate office. The inability to contact someone at a higher level to address my concerns is indicative of a lack of accountability within the company. It is both alarming and unacceptable that customers are left without a clear channel to voice their grievances when services are not rendered despite payment being deducted.

  Business Response

  Date: 01/09/2024

  Dear ******************,
  

  We sincerely apologize for the extremely disappointing experience you had with RoadRunner Auto Transport. We understand the frustration and inconvenience caused by the issues you encountered, and we take your feedback seriously. We want to assure you that your concerns are being addressed with the utmost urgency.
  

  First and foremost, we deeply regret the excessive wait times you experienced. Waiting for eight hours over three days is completely unacceptable, and we acknowledge the impact it had on your valuable time. We are actively investigating the root causes of these delays and working to implement immediate improvements in our communication systems to prevent such occurrences in the future.
  

  Regarding your interactions with our customer service representatives, we are genuinely sorry for the lack of helpfulness and empathy you encountered. We believe in providing exceptional customer service, and the behavior you described does not align with our standards. We are taking immediate steps to address this issue through additional training and oversight to ensure that our representatives are better equipped to assist customers in a respectful and helpful manner.
  

  We also understand the frustration caused by the lack of transparency and vague delivery timeframe. We are committed to providing our customers with accurate and timely information, and we are revisiting our communication processes to ensure that future interactions are clear,informative, and reduce unnecessary stress.
  

  Regarding the deduction of money without receiving the promised services, we want to assure you that this matter has been rectified. We have canceled the order as per your request and promptly issued a full refund to your account. Your satisfaction is of utmost importance to us, and we are committed to making things right.
  

  Again, we sincerely apologize for the negative experience you had with Roadrunner Auto Transportation. Your feedback is invaluable in helping us improve our services, and we are committed to making the necessary changes to ensure that such issues do not recur in the future.
  

  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an auto transport company. I booked on Dec 13. The pick up date was for Thursday Jan 4. In the contract there would be subject to date change. My issue is I had been trying to get in touch with them all day. Over 45 minutes on hold, emailed various times and tried their website costumer help. Nothing was available. My last email was that I would be contacting the BBB I then received a text and email from the dispatch. Saying my delivery date was Monday Jan 8. I told them during booking and the dispatch that wouldnt work because I am flying out on the 8th. When I booked **** told me they can work around making sure it doesnt get delivered before the 9th.The dispatch called again and then said pick up would be Saturday the 6th. When I expressed my confusion and annoyance they said they would get back to me and I now am back to not being able to speak with anyone. All I am asking for is the services I agreed upon in our contract that I signed. I understand some dates have to change but they cannot give me a date before I arrive. For that amount of money I expect better communication and I just want this issue resolved

  Business Response

  Date: 01/09/2024

  Dear ******************,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced during the transportation process with our company. We understand the importance of timely and clear communication, and we regret any frustration this situation may have caused.
  
  First and foremost, we appreciate your patience as we worked to address the issues you raised. We want to clarify that the delay in confirming the pick-up and delivery dates was due to our team actively seeking a carrier who could meet your specified requirements. We understand the significance of adhering to the agreed-upon terms in the terms of agreement, and we share your commitment to ensuring a smooth and reliable service.
  
  After diligent efforts, we successfully secured a carrier who was able to accommodate your requested delivery date of January 9th. We recognize that there were challenges in reaching our customer service team during this process, and we sincerely apologize for any frustration caused by the extended wait times and lack of responsiveness.
  
  Moving forward, we are committed to enhancing our communication processes to prevent similar occurrences in the future. Your feedback is invaluable to us, and we are actively reviewing and addressing the issues you raised to ensure a more streamlined and customer-friendly experience.
  
  Once again, we apologize for any inconvenience this situation has caused, and we appreciate your patience and understanding.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company to ship a car across country after receiving a quote from them for $1395. They modified their quote a few days later, changing it to $1543. After accepting that quote and booking shipment on December 18th, they revised the quote three days later (with no material changes in the agreement, changing the price to $1665. This was also the scheduled pick up day as discussed on the phone with *****************. They did not arrive on the scheduled pick up date, inconveniencing the seller of the car and his family, and did not notify until the day of scheduled pickup. There was apparently an extra hood for the car, and they decided to pick up the hood and charge an additional $200, even though it doesn't create any delay for them, they never asked about spare parts for the car, and didn't discuss with me in any way until after-the-fact.Their price is now $1865, $470 (34%) above their original quote. The scheduled delivery date arrived, and there was no message from RoadRunner.Calls to the office have not been returned, and the only way I was able to get someone on the line was to contact sales, who promptly put me back in the queue. On the next call, the phone system's auto-attendant said they were closed. I've checked their website's shipment tracker, which hasn't been updated since before the pickup. 7 days later, no update.A message has been left for them to contact me this morning, but there has been no call. Attempts to call them are unanswered.

  Business Response

  Date: 01/02/2024

  Dear **************,
  
  We appreciate your feedback and apologize for any inconvenience you've experienced during the shipment of your vehicle. First and foremost, we want to confirm that your vehicle has been successfully delivered.
  
  We understand the frustration caused by the changes in the initially quoted price, and we sincerely apologize for any confusion this may have caused. Our team strives to provide accurate quotes based on the information provided, but unforeseen circumstances, such as requests to transport additional parts with a vehicle, can lead to adjustments in the pricing.
  
  Regarding the delayed pickup, we sincerely apologize for any inconvenience caused to the seller and their family. We aim to uphold the highest standards of service, and any deviation from the agreed-upon schedule is certainly not typical. We acknowledge the communication lapse and will be reviewing our internal processes to ensure such occurrences are minimized in the future.
  

  In regard to the challenges, you faced reaching our customer service team, we sincerely apologize for any frustration caused. We are actively working on improving our phone system and response times to provide a more efficient and reliable customer service experience.
  
  Thank you for bringing this to our attention, and we look forward to the opportunity to improve and better serve you in the future. 
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:12/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an active duty service member ordered to move from CA to ** with a report date of 1/10/24. I chose roadrunner auto transport after reading ****** reviews. I have been charged $1220.00 pickup and transportation of my privately owned vehicle on 12/21/23 and as of 12/28/23 not only has it not been picked up but I am unable to reach anybody with roadrunner since every call results in hold music for 20 plus minutes. Below is a timeline of events:12/14/23 - Services Booked 12/21/23 - Carrier assigned Unfortunately, there was an issue with payment because my bank would not authorize their transaction (1st red flag). The assigned carrier still showed up, physically loaded the car and told the people we had left our car with while we traveled that he needed payment via Venmo/CashApp (2nd red flag). After reaching an individual named *** with roadrunner, he very non chalantly explained that we dont have a carrier assigned at which point we had a nice little verbal tango about how somebody had all the info, physically had possession of our car and was demanding payment if we didnt have a carrier assigned. He told me to have a happy holidays, **** *** and hung up (3rd red flag). Luckily, our friends were able to get the car offloaded and we tried again (clearly against our better judgement)My wife was able to reach the friendly *** and diffuse the situation. 12/22/23 - Re-schedule the pickup for 12/23 12/23/23 - New Carrier assigned and payment was received by RoadRunner Auto Transport.The carrier asked if they could pickup the vehicle on 12/26/23 and because its the Holidays we said sure, thats fine.12/26/23 - The carrier no shows, nobody is answering.12/27/23 - The carrier no shows, nobody is answering.12/28/23 - The carrier no shows, nobody is answering.Here we are, I am on leave at home in SC with friends taking care of the car in CA and I am set to arrive in ** 1/5/24 while my car is still in CA.

  Business Response

  Date: 01/11/2024

  Dear ********************
  
  First and foremost, we are pleased to inform you that your vehicle has been successfully delivered. We appreciate you taking the time to share your recent experience with RoadRunner Auto Transport, and we sincerely apologize for any inconvenience and frustration you have faced during this process. Your feedback is invaluable to us, and we want to assure you that we are committed to addressing the issues you've raised.
  
  We acknowledge the challenges you faced during the recent transportation of your vehicle, and we understand the importance of prompt and reliable service, especially during a ************* crucial as yours. We recognize that the delays you experienced were unacceptable, and for that, we extend our sincerest apologies.
  
  In light of the challenges you encountered, we have taken immediate action to investigate the matter internally and make improvements to prevent similar occurrences in the future. We understand the significance of a smooth vehicle transport process, particularly for active-duty service members facing time-sensitive moves.
  
  Moreover, we have issued a $100 refund as a gesture of goodwill for the inconvenience and delay you experienced. We understand the importance of honoring our commitments and ensuring the highest level of customer satisfaction. Rest assured, we are working diligently to address the underlying issues that led to this unfortunate situation.
  
  Please know that we take your concerns seriously, and we are committed to learning from this experience to enhance our services. Your satisfaction is our priority.
  
  Once again, we apologize for any stress or inconvenience caused,and we appreciate your understanding as we work towards improving our services.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023 while deployed I paid for services to have my wifes car transported from ******* to *******. While transporting my wifes vehicle the driver lost the key and cut one generic key rendering the second original key useless. When my wife finally received the car the roof was partially caved in( more than likely due to the driver lowering the platform of the upper deck on the roof ) , the trunk was also caved in and damaged behind the license plate. When we tried to make a claim the company kept giving us the run around and pushed it back until they eventually said they have no clue about the claim and then said its too late in order make a new claim . They purposefully evaded until not even the credit card company was able to make a dispute.

  Business Response

  Date: 11/16/2023

  Dear ********************,
  

  We appreciate you taking the time to share your concerns, and we sincerely apologize for the challenges you faced with the transportation of your wife's car. We understand the importance of a seamless experience and regret any inconvenience caused during this process.
  

  When your wifes vehicle was delivered to the delivery location by the carrier in June, an inspection of the vehicle took place. The vehicle was inspected by the driver as well as the person you authorized to receive the vehicle on your behalf: ***************************. It was determined at that time that no damage had taken place during transport. *************************** then signed a document stating that the vehicle was received in good condition. This document was provided to us by the carrier. Based on the foregoing, the damage claim was denied.
  

  If there are any remaining questions or concerns you would like to discuss, please feel free to reach out to our customer service team directly.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired roadrunner to transport my vehicle on October 24 to ship a *** from ******* to **********, **. They scheduled October 30 2023 for pick-up. On 11/10/2023 I had heard nothing from them so I called to Cancel. They refused despite their guaranteed cancellation policy as long as cancelled before pick-up. I immediately called my credit card company to dispute the transaction in an effort to stop the pickup. They picked it up anyway against my will. I did not hear from them again until today 11/6/2023 when they said they had my car and demanded payment. I told them they had unlawfully taken my vehicle. They responded by saying they were putting in storage at my expense but refused to tell me where and refused and negotiation and are refusing to answer when I call. I consider this a theft and am filing a police report immediately after this.

  Business Response

  Date: 11/08/2023

  Dear **************,
  
  We are deeply sorry to learn about the issues you encountered during the recent transportation of your vehicle. We understand the importance of efficient and transparent communication, and we strive to uphold the highest standards of customer service.
  
  We want to highlight that your vehicle was successfully delivered to the designated destination, as per the initial agreement. However, we understand the frustration caused by the lack of timely communication and apologize for any inconvenience this may have caused.
  
  We would like to address some of the concerns you raised in your review. While we acknowledge the importance of adhering to scheduled timelines, it is essential to note that the dates provided during the booking process are always estimated and subject to change due to various unforeseen circumstances.
  
  Regarding the cancellation policy, we would like to clarify that there is no record of your cancellation request in our system. Our policy allows cancellations before the scheduled pick-up, and we always aim to accommodate our customers' needs to the best of our ability.
  
  Moreover, it seems there was a misunderstanding regarding the pick-up of your vehicle. Our records indicate that the pick-up was authorized by your designated party on the scheduled date.Unfortunately, we were not informed of any issues until later, which made it challenging for us to prevent the pick-up from occurring.
  
  We always take our customers' concerns seriously and work diligently to prevent similar incidents in the future. If you have any additional questions or need further assistance, please do not hesitate to contact us. Your feedback is valuable to us, and we are here to ensure your continued satisfaction with our services.
  
  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  They are lying. They have no record of a cancellation request because they pretended they couldn't find my records when I called to cancel despite my giving them my confirmation number. They only delivered it because I gave in to their ****** demands for cash upon delivery, which was nowhere in the contract or on their site. These scum bags are nothing more than common criminals. They also delivered the car filthy, with almost no gas, with low tires, and a dead battery (not at all how I left it). 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** was great until I paid. Now I can't get anyone to update me on when my car will be picked up. I gave yesterday as the preferred day. I've called 3 times today and each time was transferred to an eternal hold!BBB rating is a D!Next time I will check that first!

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************