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Allied Account Services Inc.
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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Allied Account Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why ALLIED ACCT is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $2023

      Business Response

      Date: 06/17/2025

      Allied has reviewed the consumers complaint and offer the following in reply.  Our investigation revealed that our client National Grid assigned ******* ********* account to Allied Account Services on 1/13/25 for servicing. This account was closed back to National Grid on 6/11/25 upon receipt of this complaint.  The consumer should contact National Grid for further account information.

    • Initial Complaint

      Date:04/30/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. I am writing to request that you block the following fraudulent information from my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.

      Business Response

      Date: 05/07/2025

      Allied has reviewed the consumers complaint and offer the following in reply.  Our investigation revealed that our client National Grid assigned Baila Golds account to Allied Account Services on 1/17/25 for servicing. This account was closed back to National Grid on 4/30/25 upon receipt of this complaint.  The consumer should contact National Grid for further account information.

    • Initial Complaint

      Date:04/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with NATIONAL GRID NANTUCKET ELECTR. I do not have a contract with ALLIED ACCOUNT SERVICES. They did not provide me with the original contract as requested.

      Business Response

      Date: 04/29/2025

      Allied has reviewed the consumers complaint and offer the following in reply.  Our investigation revealed that our client National Grid assigned ***** ***** account to Allied Account Services on 1/6/25 for servicing. This account was closed back to National Grid on 4/29/25 upon receipt of this complaint.  The consumer should contact National Grid for further account information.

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allied Account Services sent me a fraudulent debt notice saying I owed National Grid/mass $32,261.96 for an address in ************* under a #********** account. I do not live in *************, do not own property in ************* nor do I have a National Grid account. Furthermore, my credit has been locked for the past decade, so there's not a chance that a new account has been added to my personal credit portfolio without my knowledge.I have sent this debt collection agency a certified letter asking them to validate this debt (prove that it's mine) but instead "******" called my number on March 31, 2026 at 1:20 Eastern and rudely insisted on getting my information instead of honoring my request under the Fair Debt Collection Practices Act. She attempted to tell me the debt was mine because the account holder had the same name as me! How many people in my city alone has the same, extremely common, name??? Where's the proof that I have entered into a contract with *************/mass??This is absolutely ridiculous and unlawful, but I see from other BBB complaints that fraudulent practices is common to Allied Account Services and their client, National Grid. I will be pursuing this matter with my state's attorney general and following up with **** for future disputes, but I wanted to make a complaint here to alert others who may have received the same erroneous debt letter as a result of this agency's sloppy methods.

      Business Response

      Date: 04/09/2025

      Allied has reviewed the consumers complaint and offer the following in reply.  Our investigation revealed that our client National Grid assigned **** **** account to Allied Account Services on 2/26/25 for servicing. This account was closed back to National Grid on 4/9/25 upon receipt of this complaint.  The consumer should contact National Grid for further account information.

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for the debt with Allied account services. I do not have a contract with Allied account services .they did not provide me with the original contract as I requested

      Business Response

      Date: 03/28/2025

      Allied has reviewed the consumers complaint and offer the following in reply.  Our investigation revealed that Allied does not have any record of doing business with this consumer. The consumers name, phone and address do not match any information in our system.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I check my credit monthly and today came across a notice that I had been sent to collections by National Grid to Allied Account Services. I was under the impression that I had paid my outstanding balance months ago when I had moved out of the residence with the auto-pay feature. I had not gotten any emails or mail sent to my new address regarding this issue. No calls were received from ************* about an outstanding balance either. I had deleted the National Grid application off my phone since I am no longer using their services. Nothing has ever been received in writing regarding this supposed collection either, and I want this off my credit report. If there is a balance I wouldve been happy to pay it off if I was ever notified in the last 6 months since I have moved out of my prior residence.

      Business Response

      Date: 03/11/2025

      Allied has reviewed the consumers complaint and offer the following in reply.  Our investigation revealed that our client National Grid assigned ******* ******** account to Allied Account Services on 12/10/24 for servicing. On 3/7/25 *** ****** informed our representative that she will pay ************* directly. On 3/10/25 ************* reported a payment to Allied in the amount of $53.30. This account was closed back to National Grid on 3/10/25.The consumer should contact National Grid for further account information.

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a formal complaint against Allied Account Services regarding the fraudulent reporting of an alleged debt on my credit report. This company has falsely claimed that I owe $1,363 under an account that I have no knowledge of and have never authorized.I have never entered into any agreement, contract, or transaction with Allied Account Services. Their actions violate both the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA) by reporting inaccurate and unverified information to credit bureaus.I have contacted Allied Account Services to dispute this debt and have requested proper validation, including:1.Proof of their legal authorization to collect this debt under 15 USC 1692(e) and (f).2.The legal basis for their collection efforts.3.Proof of their authorization to operate in my state.4.Documentation of the original contract or agreement bearing my signature.5.A full account history detailing any charges, payments, and transactions.Despite my request, they have failed to provide proper documentation proving that this debt is valid. Instead, they continue to report this fraudulent account, causing harm to my credit and violating my consumer rights. Their actions also violate multiple provisions of the ****** including 1692d, 1692e, 1692g(b), and 1692f.I am requesting that the BBB take action against Allied Account Services and demand the immediate removal of this fraudulent account from my credit report. Additionally, I would like a full investigation into their business practices and their compliance with federal consumer protection laws.I appreciate the BBBs assistance in resolving this matter. Please let me know if you require any further information.Sincerely,******* *******

      Business Response

      Date: 03/04/2025

      Allied has reviewed the consumers complaint and offer the following in reply.  Our investigation revealed that our client National Grid assigned ******* ******** account to Allied Account Services on 11/13/24 for servicing. *** ******* requested that Allied validate her debt on 02/21/25. The debt validation to *** ******* on 2/21/25. This account was closed back to National Grid on 2/24/25 upon receipt of this complaint.  The consumer should contact National Grid for further account information.

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing a debt Allied Account Services claims I *** to National Grid. I canceled my service with ************* in August 2024, transferred responsibility to the remaining tenant, and paid all balances. Despite this, Allied Account Services continues to contact me for an erroneous debt.Attempts to resolve this with National Grid have gone unanswered. I request that Allied Account Services validate the debt or close the file and cease all communication. I also ask that they liaise with ************* to confirm my account closure and ensure this matter is resolved.Sincerely,****

      Business Response

      Date: 01/09/2025

      Hello ** ************************************ has reviewed the consumers complaint and offer the following in reply.  Our investigation revealed that our client National Grid assigned ******* *****s  account to Allied Account Services on  11/11/24.  We spoke to the consumer who requested a letter not debt validation. We would be happy to send validation but the consumer has paid their balance in full with the original creditor. The consumer should contact National Grid for further account information.

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection from National Grid Mohawk in the amount of $3,653.58. I have never lived in the state of NY and my credit bureaus have been locked for years. I see that this is an ongoing problem with fraud from that company. I have filed a police report in *****, ** and I am working with Serif the investigator. I also filled out the paper work for fraud with ************* to get this resolved. It has been a long process. I was informed that ************* allowed utilities to be turned on without identification and allowed the bill to continue without payment for 11 months. I encourage everyone to take the same steps as I have. It's a long road but National Grid Mohawk should be held responsible for all the continued fraud.

      Business Response

      Date: 11/13/2024

      In reviewing the account in question we see that National Grid requested that we close and return the account on October 8, 2024, which we did. Allied has not made any attempt to collect this account since that date nor has Allied Account Services reported this debt to the credit bureaus. As of this time we would request future correspondence regarding this account be directed to National Grid directly as we are no longer representing National Grid on this matter. We can be reached at ************ with questions or concerns.

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ********** / AAS; *****************;I am writing to dispute the alleged debt of $467 (Acct#******* reported by ******************************************* This account is fraudulent, and I have never had any prior relationship or entered into any contract with either of these companies.The reporting of this account violates both the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA). To resolve this, I am requesting the following documentation:Proof of your authorization under 15 USC 1692(e) and (f) to collect this debt.The legal basis for collecting this debt.Proof of your authorization to operate in my state.Evidence of the alleged debt, including any contracts or agreements bearing my signature.A full account history, including all related charges.Your actions violate FDCPA 1692d, 1692e, 1692g(b), and 1692f. I demand the immediate removal of this fraudulent account and a prompt resolution of this matter.Thank you for your attention.

      Business Response

      Date: 09/26/2024

      Our client and creditor of record, ***************** supplied the attached copy of the final bill for services rendered to the address ************************************, corresponding to the account referenced within the complaint,totaling $467.93.
      Please note that the consumers address included in the complaint matches the address to which ***************** provided gas services.
      In light of this information contained within the complaint, we have requested the removal of the trade line to address the consumer's concerns. We encourage the consumer to contact us to discuss the attached final bill. Our customer service team can be reached at ************, and we are more than happy to assist.

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