Complaints

This profile includes complaints for Allied Account Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allied Account Services Inc.

  1065 Stewart Ave, Suite 103 Bethpage, NY 11714

  
• 

  Allied Account Services Inc.

  3260 Tillman Dr Ste 75 Bensalem, PA 19020-2059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a contract with Allied Account Services nor do I owe them any money.

  Business Response

  Date: 11/06/2023

  In response the complaint logged by *********************, we offer the following; on February 15, 2023 our client and creditor of record,National Grid assigned account # ********** for the amount of $2,764.72. The debt was derived from services rendered to ****************************************************************************. At the time of assignment, /national Grid identified ********************* as the responsible person.
  On September 7, 2023 we also received a dispute through *********** for the above-mentioned debt. After investigating, we mailed the attached Itemized statement to *** ******** to the ************************************************** address contained within the complaint.
  Since then, National Grid has requested that we close and return the account, which we have. We have also submitted a request to delete the tradeline since we are no longer servicing this debt. We would ask *** ******** to contact National Grid directly with any future concerns.

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in a teacher training program. I had to leave the program due to being displaced by a fire. This agency contacted me a couple of times, but I have not heard from them in several months. I dont dispute this bill, but without communication from them, I was unable to make arrangements on this account. Unfortunately, this account shows up on my credit report. I would like to make an arrangement to pay and have a derogatory information removed.

  Business Response

  Date: 09/20/2023

  Thank you for advising us that you wish to make a payment arrangement towards the account assigned by ********************** account # ******.  We can be reached toll free ************ after 8:00am EST and any one of our agents will be happy to assist you.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I an not liable for this debt with Allied Account Services *** .I do not have a contract with Allied Account Services *** .They did not provide me with the original contract as requested.

  Business Response

  Date: 08/10/2023

  In response to complaint #******** we have obtained a copy of the consumers final bill as supplied by our client and creditor of record, ******* Utilities and it attached here within.
  It should be noted that ******* Utilities assigned account #************ to our office on 2/23/23. To date, we have sent 3 letters to ********************************** address that is identified within the complaint and we have made no less than 10 calls to the phone # also identified within this complaint ending with #**** and this is the first communication Allied has received from **************************. We would encourage *************************** to contact our office toll free ************ should he have any further questions or concerns.

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 10 NATIONAL GRID ************ ELE. I do not have a contract with Allied Account Services Inc. They did not provide me with the original contract as I requested

  Business Response

  Date: 08/10/2023

  In regard to complaint #******** we have obtained and attached validation of debt as requested as supplied by our client and creditor of record, ************ Energy. We would encourage *********************** to contact Allied Account Services toll free ************ should there be any questions or if we can be of further assistance.

• Initial Complaint

  Date:07/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am NOT liable for this debt with National Grid. I do not have a contract with Allied account services. They did NOT provide me with the original contract as requested.

  Business Response

  Date: 07/06/2023

  In response to complaint number ********, we located one account for consumer ************************* with the associated demographics provided within the complaint. Account # *********** was assigned to Allied Account Services by our client and creditor of record, National Grid, on November 25,2022 for $1,104.66.

  This account was recalled by National Grid and was therefore closed by Allied on 02/08/2023.Our records indicate Allied Account Services did not report this debt to any credit bureaus nor do we have previous record of any communications received by ****************** while servicing this account. We would respectfully ask ****************** to direct any concerns to either National Grid or the current agency that *** be servicing the account at this time.

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied Account Services *** attempting to collect debt from deceased. Estate closed; collection time barred. Stop harassment. Reference **********

  Business Response

  Date: 06/23/2023

  In response to complaint ********. We have reviewed the account in question and offer the following:
  On May 31, 2023 our client and creditor of record, *********************** assigned account # ********** for services rendered in the amount of $1,321.24. *********************** indicated energy was consumed through the period of 05/21/2022 and provided ******************* as the responsible party.
  To date, Allied Account services has mailed one letter to advise of the account being assigned to ********** and to advise the consumer their right to dispute the validity of said debt.
  If ***************** is deceased, we would respectfully request a copy of the death certificate in order to close the account. A death certificate can be mailed to ************************************************************************. Upon receipt we will forward it to *********************** and we will close the account.

   

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reviewed my Consumer Reports and noticed that there was an inaccurate account(s) on my credit report.ALLIED ACCT(Original Creditor: 10 NATIONAL GRID NIAGRA MOHAWK): ACCT#********.Consumer ****************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with maximum accuracy.I contacted ALLIED ********************** SRVS and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature and they have not been able to provide such proof to me.This is a violation of the Fair Credit Reporting Act, and these disputed items may not appear on my credit report if they can not be verified by any evidence or proof.

  Business Response

  Date: 05/12/2023

  In response to complaint ********, we have reviewed the account and offer the following. On November 7,2022 our client and creditor of record, National Grid assigned a past due balance in the amount of $920.46 under account number ********** and identified ************************* as the responsible party. This account is for past due electric consumed at the service address of *****************************************************
  It should be noted that we did receive a letter of dispute from the consumer on 03/08/23 and we responded by providing an itemized statement of consumption for the service address on 03/18/23. The itemized statement was sent to the same address identified in this complaint, ******************************************.
  We have also attempted to speak with the consumer by calling the consumer for the past 6 months however we did not receive a return call.The phone number we have on record is the same as the phone number identified within the complaint, ************.
  We would encourage the consumer to call or write ** so we can further assist with resolution. Attached is a copy of the itemized statement as provided by National Grid. We can be reached at ************.

• Initial Complaint

  Date:04/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ALLIED ACCOUNT SRVS. I do not have a contract with 10 NATIONAL GRID NIAGRA MOHAWK.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

  Business Response

  Date: 04/14/2023

  In response to complaint # ********, we have conducted a review of *************** account and offer the following;
  On November 14, 2022 our client and creditor of record, National Grid assigned account number ********** for electric consumed at the service address of **************************************************. National **** identified the responsible part as ******************* and provided his Social Security and date of birth.
  Based on Mr. ****** comments within the complaint, we reviewed National Grids notes and we did not find any comments relating to ************* being the victim of Identity Theft. According to National Grid, the balance of $50.02 is outstanding and due at this time.
  It should be noted that Allied Account Services has not had any direct or indirect contact with ************** nor have we received any documentation relating to Identity Theft.
  Attached is a copy of the final bill and the itemized statement as supplied by National Grid. If ************** has any further concerns we would be happy to assist with finding resolution. We would encourage ************** to forward any affidavits of Identity Theft to either Allied Account Services or National Grid. We can be reached at ************.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent to Collection Allegedly By National Grid according to Allied Account Services. They say I Owe $72 for the Month of November 2021. This is false information because I moved from the Apartment I was renting in October 2021 with National Grid fully paid up to date . When I was Contacted by Allied and informed about the $72 I owed I quickly went to my National Grid account and it stated I owe $0 I found nothing about $72 that I supposedly never paid . At this very moment it is still reported to my Credit . My score has went down ! Also they went from $72 in collection to now $6 ?! Whats going on ? I spent almost 3-4 years trying to build my credit I demand they take the collection off or pay up .

  Business Response

  Date: 11/16/2022

  In response to the enclosed complaint, we have conducted and completed our investigation and can offer the following; our client and creditor of record National Grid assigned account # ********** for services rendered to ***********************************************************. The account was assigned for collections on May 2, 2022 for $72.99. We sent several written communications to ************** and spoke with him 3 times prior to the complaint,on 6/22/22, 8/17/22 and again 9/1/22. Our records indicate ************** stated he was going to pay the $72.99. On 10/24/22 National Grid advised Allied Account Services of a credit adjustment of $66.49 which reduced the outstanding debt to $6.50. The Credit and prior transactions are reflected on the attached itemized statement which was supplied by National Grid.  At this time we have closed and returned the account and we have requested to remove any information reported on behalf of National Grid,to the credit repositories.