Complaints

This profile includes complaints for Allied Account Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allied Account Services Inc.

  1065 Stewart Ave, Suite 103 Bethpage, NY 11714

  
• 

  Allied Account Services Inc.

  3260 Tillman Dr Ste 75 Bensalem, PA 19020-2059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving multiple calls from Allied Account Services regarding a supposed debt with National Grid. Neither myself or my wife have ever had or held any account with this supposed National Grid. Both my wife and I have a full credit freeze on our credit, and our credit reports show absolutely ZERO accounts outstanding. Nothing has ever been received in writing regarding this supposed collection either, and we want this harrassment of repeated phone calls ended.

  Business Response

  Date: 08/27/2024

  On July 15, 2024 our client and creditor of record, National Grid assigned account # ********** for services delivered to ****************************************************************. National Grid identified ******************* as the responsible party for the $195.24 outstanding balance.
  We have attached a copy of the final bill and detailed itemized statement. We have also requested to remove any information reported to the credit repositories and are returning this account back to National Grid. We can be reached at ************ should we be of further assistance.

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with above mentioned. I do not have a contract with ALLIED ACCOUNT SRVS. They did not provide the original contract as requested.

  Business Response

  Date: 08/14/2024

  We have reviewed the comments contained within complaint ******** and offer the following; our client and creditor of record, National Grid, assigned account # ********** for services rendered to ********************************************************. National Grid identified the consumer responsible as *******************************. The account was assigned to our office on 02/05/2024 with a balance due of $429.67. We have uploaded a copy of the final bill and an itemization of the ******** for review. We are here to assist and can be reached at ************.

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Was not a resident during that time period. In addition to me not having a contract with party attempting to collect.
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 08/15/2024

  We have closed the account in question and returned it back to *************. We would encourage the consumer to contact National Grid directly.

   

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: its still on my credit.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A member of my family had passed away well over 4 years ago. I still receive borderline harassing calls regarding bills he let go toward the end of his life. Wish for the love of god theyd leave it. No one has assumed the debt, no one made payments, yet I still receive calls from allied nearly 5 years after his death.

  Business Response

  Date: 07/18/2024

  In response to ***************************** complaint we offer the following, on April 30, 2024 our client and creditor of record, National Grid assigned account # ********** for services rendered to  *******************************. National Grid identified Mr. *************************** as the responsible party for the $2,075.16 balance due. Services were delivered to this address through 04/05/2024 as National Grid does not have notes that Mr. *************************** passed away.We would ask ***************************** send us a Death Certificate so we can forward it to National Grid for their records.

  Attached is a copy of the National Grid final bill and itemized statement.
  

   

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Let me clarify, no debt was assumed. I have asked numerous times for this business to cease contact with me. (As easy as it sounds) I am unable to provide a death certificate, this was an uncle of mine and therefore I am not the immediate next of kin, nor am I responsible for a debt incurred by a man who has since passed away. If you have records stating bills being past due as recent as any time within 2024 then youre bullshitting, because his condo was sold within a year of his passing. Remove my number from your call tree or I will move forward with legal action considering the business has contacted me numerous times completely outside of standard business hours, essentially harassing me with phone calls as early as 6am. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 07/23/2024

  Account # ********** has been closed and returned back to our client and credit or record, National Grid. Please call us at ************ if we can be of further assistance.

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with LIBERTY UTILITIES CORP, I do not have a contract with Allied Account ************ they did not provide me with the original contract as i requested.

  Business Response

  Date: 04/25/2024

  In response to complaint # ******** we have completed our research and offer the following comments, on January 2, 2024 our client and creditor of record ******* Utilities assigned account #************ for $653.44 for services delivered to ********************************************************** through 10/4/2022.******* Utilities identified ********************* as the responsible consumer for this debt.

  Todate we made ************************************** this complaint (ending in #****) however our records indicate we have not actually spoken with or received any communication from ************** as of this date.
  

  Attached we have uploaded a copy of the final bill along with a monthly itemized statement for this debt as supplied by ******* Utilities.

  We are happy to work with ************** should he wish to call us at ************.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI ALLIED ACCOUNT SERVICES, BBB; I don't owed the debt of $558. I demand that this be deleted from my credit report effective today as I do not recognized this account, no knowledge and no prior contractual obligations with this company. You violated my rights rights under 15 USC codes sections 1692 d, e f g of FCRA/*****. Remove from my credit report. You violated 1692d of the ***** by engaging in conduct that the natural consequences of which was to harass, oppress, and abuse client in connection with the collection of an alleged debt and the collection letter you sent me which contains veiled and empty threats of legal action;You violated 1692e of the ***** by its use of any false, deceptive, or misleading representation or means in connection with the collection of any debt when you engaged in, at least, the following discrete violations of 1692e;You violated 1692e(2)(A) of the ***** with its false representation of the character, amount, or legal status of any debt and the collection letter you sent me which contains veiled threats of legal action against me, the client;You violated 1692e(5) of the ***** by its threat to take any action that cannot legally be taken or that is not intended to be taken when you sent me the collection letter contains veiled threats of legal action against me, the client;You violated 1692g(b) of the ***** by engaging in collection activities that overshadowed or was inconsistent with the disclosure of the consumers right to dispute the debt with the language it used in the Collection Letter; andYou violated 1692f of the ***** by its use of unfair or unconscionable means to collect or attempt to collect any debt when you engaged in all of the misconduct alleged herein. I demand an immediate deletion of this account from all credit reporting agency.

  Business Response

  Date: 04/09/2024

  In response to complaint id # ******** we have completed our investigation and offer the following, on December 15, 2023 our client and creditor of record National Grid assigned account # ********** for $548.07 for services rendered to *** ***** ** ** ********** ** *****. National Grid identified *********************** as the person responsible for this debt.  Additionally, on April 1, 2024 our client and creditor of record, ******* Utilities, assigned account # ************ for $488.89 for services also delivered to *** ***** *** ****** ******* Utilities identified *********************** as the responsible party for this debt.
  Allied attempted to send our debt validation letter to advise of the accounts assigned but our letter that was mailed to the address contained within the complaint, ************************************************ was returned as invalid address.
  Enclosed we have provided a detailed itemized statement to support the two amounts in question along with a copy of each final bill as supplied by our clients. We are happy to work with ******************, we can be reached @ ************.

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company called Allied Account Services, **** located at *****************************************************. Report to TransUnion and Equifax some collection charge from National Grid Utility. I filed a dispute with the credit bureau because I have no idea who this collection agency is. They sent me a report showing me owing National Grid for dates I never lived at the property they listed. I bought a house and closed on my house August 2, 2022, and moved in August 3, 2022. I called the utility company and asked them to transfer the electricity to my new home which they did. I don't know why they didn't disconnect the other service. I called Allied Account Services Inc. several times at the following number no one ever answers the phone, in fact there are no greetings letting the consumer know that they are calling the correct company, just a recorder saying, "leave a message." Very unprofessional. I filled a dispute the credit bureau, Allied Account Services, *** sent me some dates and charges that I do not recognize. I asked them for information on National Grid's bill they have not sent that information to me. I have attached proof of my mortgage closing documents with the dates which contradicts the information I got from Allied Account Services.

  Business Response

  Date: 04/02/2024

  On September 15, 2023 our client and creditor of record,National Grid assigned account # ********** for services rendered to *** * **** ** **** **** ****** ** ***** for the amount of $3,890.99. National Grid identified ******************* as the person responsible.
  On October 11, 2023 we spoke with **************** who advised us that she moved out of the service address on 08/01/2022. We investigated this comment and National Grid advised us that they have billed **************** through 08/11/2023. According to National Grid, there is no record of **************** advising National Grid to terminate the services at ************************************************
  We spoke with **************** on 12/4/23 and explained this to **************** and encouraged **************** to contact National Grid directly as again, National Grid has no record of her terminating services.
  Subsequently we mailed **************** a copy of her itemized statement (which was attached in the initial complaint) which shows  even as of 08/29/2022 there is a past due amount of $2,813.32 which we are happy to work with **************** in establishing terms of repayment. We can be reached at ************.

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  According to Allied Account Services, I did not notified National Grid to terminate my account at ***********************************,  ****************. I am not responsible for employees at National Grid who did not adhere to my request to terminate the service. I need for Allied Services to provide me with the following debt validation information which is my right under the Fair Debt Collection Practices Act.

  1.     The original creditors name and contact information. Including a detail list of the history of payments made by me on this account.
  
  2.     The original account number and date of the alleged debt. My signature that I put on a contract guaranteeing that I would pay this creditor.
  
  3.     Verification of the amount owed and how it was calculated.
  
  4.     Have there been any insurance claim filed on this debt?
  
  5.     I want proof that you have the chain of title to collect on this debt proof that you are licensed to collect debt in *************.

  Thank you, 

  *******************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 04/09/2024

  Allied Account Services has already responded to this BBB complaint and a complaint logged with the **** from the same consumer for the same issues.

  We repeat the following: On September 15, 2023 our client and creditor of record,National Grid assigned account # ********** for services rendered to *** * **** ** **** **** ****** ** ***** for the amount of $3,890.99. National Grid identified ******************* as the person responsible.
  On October 11, 2023 we spoke with **************** who advised us that she moved out of the service address on 08/01/2022. We investigated this comment and National Grid advised us that they have billed **************** through 08/11/2023. According to National Grid, there is no record of **************** advising National Grid to terminate the services at ************************************************
  We spoke with **************** on 12/4/23 and explained this to **************** and encouraged **************** to contact National Grid directly as again, National Grid has no record of her terminating services.
  Subsequently we mailed **************** a copy of her itemized statement (which was attached in the initial complaint and again in this response) which shows  even as of 08/29/2022 there is a past due amount of $2,813.32 which we are happy to work with **************** in establishing terms of repayment.

  We can be reached at ************ should **************** wish to discuss the matter.
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from Allied Services is calling my family back in ********* looking for information about me. I called the number they left and then left a message. The woman never called me back. It is obviously a scam, but I am not sure how to address it.

  Business Response

  Date: 03/25/2024

  We have reviewed the consumers comments and can not locate an account based on the phone # and name provided. We would encourage the consumer to call ** @ ************ to provide additional information so we can determine if it was Allied Account Services, *** initiating the calls.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB:I am filing a formal complaint against Allied Account Services Inc., located at *********************************************************************, and their phone number **************, for fraudulent and inaccurate reporting on my credit report.I want to make it clear that I have never had any prior contractual obligations or relationship with Allied Account Services Inc. or any of its affiliate companies. Despite this, I recently discovered that an alleged account from this company has been inserted into my credit report.This account had been previously disputed and removed from my credit report several years ago. It is unacceptable that it has reappeared, causing significant issues with my ability to obtain credit. This is a direct violation of the provisions and sections of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), specifically 15 U.S. Code 1692g, 1681i, and 1692c.I demand that this fraudulent and inaccurate account be immediately removed from Allied Account Services Inc.'s internal system and from all credit reporting agencies. I request that you provide me with an update within the next 15 days confirming that this item has been permanently removed from my credit report.This inaccurate, incomplete, and fraudulent entry on my credit report is causing undue hardship and must be rectified immediately.

  Business Response

  Date: 03/15/2024

  On December 15, 2023 our client and creditor of record,National Grid assigned account # ********** for services rendered to ******************************************** for the amount of $2,091.16. National Grid identified ********************* as the person responsible.
  Attached please find a copy of the final bill and the detailed itemized statement to support the assigned debt. We are here to work with ************** should he wish to call us with any questions or to establish terms of repayment. We can be reached at ************.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with 10 national grid Niagra Mohawk I do not have a contract with allied account services they did not provide me with the original contract as I requested

  Business Response

  Date: 03/15/2024

  In response to the consumers comments we have reviewed the account and offer the following, on September 26, 2023 our client and creditor of record, National Grid assigned account # ********** for services rendered to **********************************************. National Grid identified *************************** as the responsible party. We have attached an itemized statement as provided from National Grid to support the amount outstanding. We can be reached at ************ should ********************** wish to speak with us and/or establish repayment terms.
  Please note, the attachments provided from the consumer are for a different account in collections, with a different collection agency and do not appear to be associated with this complaint.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used national grid ****. Electric. I have never lived at ********************************************************************. Account #********. Please remove from my credit report immediately. Thank you

  Business Response

  Date: 02/14/2024

  In response to complaint ID# ********, we have completed our investigation and offer the following. On August 28, 2023 our client and creditor of record, National Grid assigned account # ********** for an outstanding balance of $8,993.28 for services rendered to *** ************* #* ********* ** *****.National Grid identified *********************** as the responsible party. Based on the comments contained within this complaint Allied is closing this account and returning it to National Grid. We would encourage ****************** to contact National Grid directly to explain her situation. We can be reached at ************ if we can be of assistance.