Reviews

Review Details

• Review fromSundar K

  Date: 01/16/2023

  5 stars
  We shipped our car from Charlotte to Houston. The service was very professional, reasonable price.

• Review fromViva G

  Date: 01/14/2023

  1 star
  Worst company ever to exist. When I first booked over the phone I was guaranteed my car would be shipped 1-3 business days out. The guy on the phone said he would have a driver monday or tuesday. Then I got a phone call saying they had a driver for thursday which I agreed to. They charged a huge deposit as well. Then Wednesday afternoon came and I heard no call about pickup time. I called and apparently the driver changed the pick up time to Thursday. Then Thursday morning came and I got a phone call saying there was yet again "another issue with pick up". They reassigned me to another pickup for monday and promised it would be picked up. I then called and the driver said it wasn't 100% guarantee. I called the cancel and they tried to lower the price. I have been told I was going to get calls back and no reponses until I call again. Each time different representatives tell me different things. It feels like an entire scam happening and now they won't refund me my deposit even though they have broke every guarantee and told me over the phone I could be refunded but changed their mind. It has been a nightmare working with this company and I would never recommend it to anyone else.

• Review fromPatricia M

  Date: 01/10/2023

  1 star
  Our first & last experience with this company. Arrangements were made for auto to be picked up beginning Dec 27, 2022, with expectation the auto would arrive by January 1 or 2nd. We flew down to Florida on January 1, 2023. After many daily calls to company they could not give us a definite answer when it would be picked up or when it would arrive. When looking over the agreement we found that they were not responsible for definitive pick up or delivery dates. The out for SGT was “if & when they found a driver to pick up & deliver”. So bottom line is they don’t have drivers for your car delivery when you thinking they do. We canceled agreement on January 3, 2023. Within a 1/2 hour the company started calling, emailing,etc. they found a driver and our auto would get picked up the next day. How ironic all of sudden they had a driver after we canceled. They deserve less than 1 star!

• Review fromJ. L

  Date: 01/04/2023

  5 stars
  We were pleased with the service and communication from SGT. [ And the actual Contracted Company to transport our vehicle]. The driver was AMAZING!! Prompt and Professional. This was our first time using a car transport service Texas to New York. We will use them again in the future. :<}

• Review fromFrancis R

  Date: 12/27/2022

  1 star
  Horrible experience with this company. Promised car would be picked up on a specific date and delivered no later than a specific date. The company they used to transport my vehicle was horrible as well. Lied constantly about picking up my vehicle then went silent and never gave me any info re delivery. Called and called only to be told the truck broke down. Not sure how anyone would ever give them a good rating. DO NOT USE THIS TRUCKING COMPANY to book your car transport EVER!

• Review fromDONNA O

  Date: 12/19/2022

  1 star
  After dates were established for shipping and receipt on the other end, SGT "dispatched" my order to a carrier with dates that were outside of my requirements. My car would arrive at the destination before I did, and nobody could pick it up. They said they would keep searching, and 4 days before my pickup date they emailed saying no carriers were available. I requested that they cancel the order and refund my $329. I made other arrangements at great expense to me. After a month, I checked with them about my refund and even though they had emailed saying it was in process, during the phone call they refused to refund my money because they had "dispatched" a carrier already. Never mind it was the wrong date. After much back and forth, they refused to return my money. I am a first time transport user and did not realize this was such a shady business. I would never EVER use this company again.

• Review fromMatt H

  Date: 12/06/2022

  5 stars
  Smooth shipping did great and paid us on time. Happy to work with again

• Review fromWilkens A

  Date: 12/06/2022

  5 stars
  Great service. Timely response and they were able to provide me with the information I needed.

• Review fromMichelle G

  Date: 11/30/2022

  5 stars
  My daughter needed her car shipped from LA to Florida. We called around and received several quotes. After reading reviews on BBB and online, we went with SGT. Their pricing was average compared to others we called. From the very first phone call, to the car delivery was seamless. Every person we spoke to was very nice, explaining each step along the way! The car was picked up in the time frame window given and dropped off 4 days later (within the window of delivery). I was impressed that the car was picked up on Thanksgiving morning!! The delivery driver called the morning of delivery with a time. He was here at the time given. Her car was handled professionally, and arrived in the same condition it was picked up. I would highly recommend SGT!! 100% professional transaction! Also, the price was fantastic! It would have cost me more to fly to LA, and drive back to Florida with her (considering gas, hotels, food, flight).

• Review fromRachelle H

  Date: 11/30/2022

  1 star
  Bait and Switch! I received an online quote for $1565. I then spoke with Nate and he was able to discount to $1475 for an open carrier. When I called back I spoke with Isaac. I asked what the difference would be to switch to a closed carrier and he quoted me $2250 so I said I wanted to move forward with the closed carrier for $1475. He asked me to hold for a minute and then came back on the line and said the open carrier would actually be around $2400. When I pointed out he had just quoted a closed carrier for $2250 he apologized and said that things had changed in the 5 minutes I'd been speaking with him and $2400 was now the price for an open carrier and a closed carrier would be 40% more. They would not honor their original quote of $1475, or even the computer based quote of $1565. I made arrangements with another company for $1507. I DO NOT RECOMMEND THIS COMPANY. They are shady and will not honor their quoted prices.