We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.54

Average of 1,662 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Nelson V

    Date: 10/21/2024

    Nelson V

    Date: 10/21/2024

    The service and the constant follow up was outstanding. The driver was very friendly, and I would absolutely use them again to ship my car. The biggest positive for me was how many times they called me to let me know the status and how things were going. That was just so excellent. I found out that they were a broker and not the actual company that owns the trucks and that was fine. Because of the constant updates and the friendly customer service agents as well as the professional and friendly driver I would recommend this company to anyone needing to ship their car somewhere

    SGT Auto Transport Corp.

    Date: 10/22/2024

    We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing our services!

  • Maria G

    Date: 10/21/2024

    Maria G

    Date: 10/21/2024

    The car came super fast, it's a really reliable company would 100% recommend

    SGT Auto Transport Corp.

    Date: 10/22/2024

    We're thrilled the car arrived so quickly and that you found our service reliable! Thanks for the recommendation!

  • Gilbert B

    Date: 10/19/2024

    Gilbert B

    Date: 10/19/2024

    I signed a contract with *** to have my new car transported to ******* from ********* in a closed container and paid extra for a "guaranteed pickup day" which was yesterday. They never picked up my car. They never provided a shipper. They let me know only at 11:00PM last night (the day of "guaranteed pickup") that they still didn't have a shipper for me with a closed container. I waited to cancel the contract until after midnight because if I canceled it last night I would have owed them $149 for s******* me. I hired another shipper this morning who is picking up the car this afternoon. I do not recommend trusting this company. They are not honest brokers. They quoted me a low price without even knowing if they could find a shipper at that price. They couldn't deliver and left me high and dry with only an apology and a usesless "guarantee".

    SGT Auto Transport Corp.

    Date: 10/21/2024

    Dear Gilbert,

    We sincerely apologize for the inconvenience and frustration caused by this situation. We understand how disappointing it must have been to experience delays. Please know that customer satisfaction is a top priority for us, and your feedback is invaluable in helping us improve our services.

    Your concerns will be forwarded to our quality assurance team for a thorough review and audit of the case. We are committed to addressing these issues to ensure this doesn’t happen again. Should you require any further assistance, please don’t hesitate to contact us directly. Thank you for bringing this to our attention and for your patience.

    Best regards,

  • Katherine C

    Date: 10/17/2024

    Katherine C

    Date: 10/17/2024

    I hired another company besides **** I called *** asking questions and let them know right away I was working with another company. I explained we hadnt heard back and were concerned. *** said call first thing Monday-here is the thing they agreed to help if the other company didnt BUT sign an agreement. I was ok with it because he said its ok to call first thing if you talk to the other guy. I talk to the other company they confirmed pick up first thing in the morning before *** had a chance to do anything on our order, call *** and I see my credit card get charged!I also start getting nasty e mails. I save all of these send them to my credit card company and eventually they refund me stating I was not truly on contract. A month later *** has the nerve to turn this into collections. FOR WHAT?? They didnt do anything. They claim they scheduled drivers?? Really? The other company confirmed it wasnt possible.

    SGT Auto Transport Corp.

    Date: 10/21/2024

    Thank you for sharing your experience with us. We would like to address your concerns regarding the chargeback and subsequent collection process. Please note that, as per point 22 of the signed contract terms and conditions, any credit card dispute or chargeback, whether for services rendered or applicable cancellation fees, is reviewed in accordance with those terms. Specifically, the clause states:

    "22. Disputes and Collections. Any credit card dispute/chargeback, whether for services rendered or applicable cancellation fees, will be reviewed in accordance with the above-mentioned terms and conditions. If a dispute arises and is escalated to our collections agency, additional fees may be imposed."

    As part of the agreement, each customer acknowledges and agrees to the terms and conditions before signing the contract. It is also clearly outlined that a chargeback will not be filed for services provided by SGT Auto Transport. We kindly ask you to reach out to our customer service team with any other concerns you may have.

    Thank you for your understanding.

    Best regards,

  • Debra R

    Date: 10/14/2024

    Debra R

    Date: 10/14/2024

    We were extremely pleased with the service we received. Had our old family car (non running) transported from ****, ** to ******, **. Very professional. Entire process was easy. So very thankful for their wonderful service. We would definitely use them again if needed.

    SGT Auto Transport Corp.

    Date: 10/17/2024

    Thank you for your feedback! We’re glad you had an excellent experience with our service. We appreciate your support!

  • Fernanda C

    Date: 10/14/2024

    Fernanda C

    Date: 10/14/2024

    I recently used SGT Auto Transport Corp. to ship my vehicle from ******* to *******, and I couldnt be more satisfied with their service. The entire process was quick and efficient. My car was delivered in great condition, and I felt completely safe entrusting them with the transportation. The team was professional, communicated clearly, and kept me informed throughout. If youre looking for reliable and fast car transport, I highly recommend SGT Auto Transport!

    SGT Auto Transport Corp.

    Date: 10/15/2024

    Thank you for your recommendation! We’re thrilled to hear that you had a positive experience with our service. We look forward to serving you again in the future.

  • Marianne P

    Date: 10/12/2024

    Marianne P

    Date: 10/12/2024

    The gentleman I talked to was very helpful and knowledgeable I will be using your company when the move date gets here

    SGT Auto Transport Corp.

    Date: 10/14/2024

    Thank you for sharing your positive experience! We appreciate your feedback!



  • Elvis F

    Date: 10/11/2024

    Elvis F

    Date: 10/11/2024

    Great service and cheap lowest price that I was able to find

    SGT Auto Transport Corp.

    Date: 10/28/2024

    Thank you for sharing your positive experience! We appreciate your feedback!

  • Kraig D

    Date: 10/11/2024

    Kraig D

    Date: 10/11/2024

    I keep on reading ***** claim of being insured. Read between the lines. They are a broker and have no insurance. They have you sign a contract waiving them of any damage. Don't waist your time. I learned the hard way, and when the transport they hired damaged my car, they all gave me the run around and I never got taken care of. I had to claim on my policy and lost money and value of my car!

    SGT Auto Transport Corp.

    Date: 10/11/2024

    We value and appreciate your feedback, and we sincerely regret the frustration you experienced. Damage cases are taken extremely seriously and we always strive to assist our customers in line with the terms and conditions of the signed contract. In your case, our team provided you with the carrier company's insurance details so you could file a claim, as per industry standards.


    We are committed to transparency regarding our policies, and all termsincluding those related to insurance and liabilityare clearly stated in each contract for customer review before signing. Additionally, these policies are publicly posted on our website and accessible at any time.


    We apologize for any inconvenience you may have faced and hope to assist you better in the future.


    Sincerely,

  • nathan l

    Date: 10/10/2024

    nathan l

    Date: 10/10/2024

    I love the service alot! My vehicle was picked up and delivered exactltly on the time frame! Also really good price too!No hidden fees at all! Thank you so much! Im very happy! You have the carrier phone, driver phone so you can know where is your vehicle easily!

    SGT Auto Transport Corp.

    Date: 10/11/2024

    We're glad to hear that! Thank you for choosing us for your transportation needs. If you ever need assistance in the future, feel free to reach out.

SGT Auto Transport Corp. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.