Reviews

Review Details

• Review fromNicki H

  Date: 05/29/2025

  5 stars

  Nicki H

  Date: 05/29/2025

  This company is reputable and reliable. NOT all auto transport companies are! These folks did what they said they would and kept in close communication with us the entire time the car was loaded to the time it arrived 1100 miles later. From the uptake person to the actual driver, everyone was kind and kept their word as to the pick up and delivery of our car.

  SGT Auto Transport Corp.

  Date: 05/30/2025

  Thank you for the thoughtful feedback! Were proud to be a team our customers can count on. It's great to hear that you had a smooth, well-communicated experience from start to finish thats exactly what we strive for every time. We truly appreciate your trust in SGT Auto Transport!
  
  
  
  

• Review fromConrad P

  Date: 05/22/2025

  5 stars

  Conrad P

  Date: 05/22/2025

  This was the third time I use *** and I would like to say the y are worth every *****,,, great service,, the best drivers,,,polite ,,,,door to door delivery , My driver was ***** and couldn`t ask for any better,,,Thank you, *****.

  SGT Auto Transport Corp.

  Date: 05/23/2025

  Thank you for your continued trust! We're thrilled to hear that your third experience was just as smooth. We'll be sure to pass your kind words along to *****. We appreciate your support!

• Review fromPatrick M

  Date: 05/22/2025

  1 star

  Patrick M

  Date: 05/22/2025

  Its one star because theres no way to show zero stars. This company issued me a guaranteed price but when the transport was being confirmed they wanted to charge 20% more than the guaranteed quoted price. I cancelled and they immediately charged me a $149 cancellation fee saying I did not cancel quotes from other companies. I had documentation of the other company cancellations but they did not ask for any support, they just charged the $149 fee. DO NOT DO BUSINESS WITH THIS COMPANY, THEY WILL STATE A PRICE IS GUARANTEED AND THEN ATTEMP TO INCREASE THE PRICE BEFORE SERVICE IM PROVIDED.

  SGT Auto Transport Corp.

  Date: 05/23/2025

  Dear *******,

  Thank you for your feedback. We would like to take this opportunity to address the concerns raised in your review.

  First, we want to emphasize that transparency and integrity are core values at SGT Auto Transport. We work hard to clearly communicate our policies and procedures at every stage of the shipping process. The quote you received was issued with a rate based on standard market conditions and assuming the vehicle was not double-booked with multiple brokers.

  As stated in the signed terms and conditions under Section 1j, a Double booked/booking occurs when a customer books with multiple brokers simultaneously. This disrupts our ability to negotiate in good faith with licensed carriers. It also causes confusion and mistrust within our carrier network and leads to unnecessary increases in transport costs and delays. Unfortunately, in your case, the vehicle was double-booked, which impacted our ability to secure a carrier at the originally quoted rate.

  As for the cancellation fee, your request to cancel was honored. However, as outlined clearly in our contract under Section 8b(B), the $149 cancellation fee is applicable when:

  The cancellation occurs before the estimated pickup window expires, or
  The transport has been double-booked with another broker.

  Both of these conditions applied to your booking.

  We understand the frustration cancellations and price changes can cause. However, we also want to express the reality that significant time, money, and resources go into coordinating each shipment. Once a contract is signed, our team immediately begins the process of sourcing, vetting, and securing the most reliable and compliant carrier for your transport.

  We genuinely appreciate all honest feedback, and in turn, we offer the same. No one is obligated to use our service, but using our resources and electing not to cover the associated costs is neither reasonable nor fair.

  We stand by our commitment to our customers and to executing service contracts in good faith. This structure protects both parties and ensures quality service. Our policies including the cancellation fee are disclosed verbally, in writing, on our website, and in all confirmation emails.

  We appreciate the opportunity to address your concerns.

  Sincerely,

• Review fromMara B

  Date: 05/13/2025

  1 star

  Mara B

  Date: 05/13/2025

  WARNING!! This was the worst experience Ive ever had with a car transport. DO NOT USE THIS TRANSPORT COMPANY. *** has ZERO integrity or professionalism. Instead of contacting you to let you know they couldnt find a carrier, instead of being honest, transparent and forthcoming about whats happening with your case, they drag you along until its too late. Once you sign up with them via a sales agent you are funneled to communicate with dispatch only. Good luck with that. They rarely pick up their phone and will leave you in waiting in a queue for 30mins until its your turn, only to disconnect the call when youre next. I assume they have some sort of system which allows them to see which customer is calling by phone number, so if they dont have a driver they dont care to talk to you and explain or be honest. They dont care one iota about their image, reputation or how their negligence affects your life. DO NOT USE THIS COMPANY. You have been forewarned. Im surprised they are still in business.

  SGT Auto Transport Corp.

  Date: 05/15/2025

  Dear Mara,

  Thank you very much for sharing your feedback. We are genuinely sorry to hear about the difficulties you experienced with our service, and we sincerely apologize for any frustration or inconvenience this situation has caused you. At SGT Auto Transport, we hold ourselves to high standards of integrity, professionalism, and transparent communication, and we regret that we fell short of those standards in your case.
  

  We understand how important clear and timely updates are during the transport process, and we are truly sorry if you felt ignored or left without the information you needed. This is not the experience we want any of our customers to have. Your concerns are very important to us, and we want to assure you that we are committed to investigating what went wrong and making improvements based on your feedback.
  

  Unfortunately, with only the information provided, we have been unable to locate your shipment in our system. To help us review your case thoroughly and ensure that every aspect is addressed properly, we kindly ask that you reach out to us directly at *********************************** with your shipment details.
  

  Thank you for bringing this matter to our attention, and we hope to hear from you soon so we can work toward a satisfactory resolution.
  

  Sincerely,

• Review fromSTEPHAN C

  Date: 05/07/2025

  1 star

  STEPHAN C

  Date: 05/07/2025

  Would give it a zero star if I could.... Waisted 2 weeks on my transport...Terrible communication and false promises. Kept being told that driver was coming/going to be scheduled....Finally pulled the plug and went somewhere else....Cheap(er) price initially but you get what you pay for...On the positive side, refund was promptly issued.

  SGT Auto Transport Corp.

  Date: 05/08/2025

  Dear *******,
  
  We sincerely apologize for the inconvenience and frustration you experienced during your recent transport request with us. While our contract clearly outlines that all pickup dates and times are estimatednot guaranteedwe fully understand how disappointing and stressful it can be when scheduling takes longer than expected.
  
  Your feedback is incredibly important to us and has been forwarded to our ***************** Team for further review. We are committed to using experiences like yours to help improve our service and communication moving forward.
  
  We truly appreciate you acknowledging the prompt refund, and we thank you for giving us the opportunity in the first place. Should you consider auto transport services again in the future, we would be grateful for the opportunity to provide you with a much better experience.
  
  Warm regards,

• Review fromCandice S

  Date: 05/07/2025

  5 stars

  Candice S

  Date: 05/07/2025

  This was our first time shipping a vehicle and we were torn between several companies. I am SO happy that we chose ********** were phenomenal from the first call and our vehicle was delivered on time, in perfect condition for the exact amount that we agreed upon. We are about to ship a second Vehicle with them since this transaction was so smooth! Shipped car from ***** to **********!

  SGT Auto Transport Corp.

  Date: 05/08/2025

  Thank you so much for your kind words and for trusting SGT Auto Transport with your vehicle shipment! We're thrilled to hear that your experiencefrom the first call to deliverywas smooth and exceeded your expectations. Its especially rewarding to know your vehicle arrived on time and in perfect condition. We truly appreciate your continued trust and look forward to assisting with your second shipment from ***** to **********. Thank you again for choosing our services!

• Review fromJanette Y

  Date: 05/06/2025

  5 stars

  Janette Y

  Date: 05/06/2025

  Good communication about pick up and drop off times. No issues or surprises. Car arrived slightly dirty as expected but with no issues.

  SGT Auto Transport Corp.

  Date: 05/07/2025

  Thank you for your feedback! We're glad everything went smoothly and as expected with your transport.
  

• Review fromBob M

  Date: 05/05/2025

  1 star

  Bob M

  Date: 05/05/2025

  Very *** service They had a date to pick up car no later than 5/2 This was booked for Six weeks They never picked up car They kept making excuses They never answered my calls or called me back After the date of 5/2 they had no driver for my car Well they decided to charge me ****** for a cancellation fee What a scam They cant find a driver to pick up your car so they charge you a cancellation fee what a scam. I also noticed a great review in my name which I never wrote They seem to be writing there own reviews using customers names On there web site they have ALL great reviews I wonder why Go on yelp or other sites and see ALL the real reviews You will be very surprised how much *** really ***** I ended up driving the car back up North because of a very unreliable company

  SGT Auto Transport Corp.

  Date: 05/06/2025

  Dear ***,
  
  Thank you for your feedback. We are sorry to hear about your experience and would like to offer some important clarifications regarding your order.
  
  Please note that the $149 cancellation fee was initially charged in connection with a cancellation request we received on 04/02/2025. After that request, your booking was renewed, but the original cancellation fee had already been collected at that time and was not a result of the later cancellation.
  
  As outlined in the Terms and Conditions of the signed contract, we work with an estimated pickup windownot a guaranteed one. This is clearly stated and agreed upon prior to placing an order. Furthermore, wed like to clarify that your vehicle was double-booked with another broker, which significantly delayed and complicated the scheduling process.
  
  Per Section 8(b) of the signed agreement, if an order is double-booked with another broker, the cancellation fee still applies. We encourage you to review the cancellation policy in full under that section for more details.

  Regarding your claim of a fabricated review, we take such accusations very seriously. If you believe a review was posted fraudulently using your name, we kindly ask that you provide more specific details so we may investigate this matter thoroughly.
  
  We remain committed to transparency and ethical practices, and were happy to assist you further if you have any questions or require clarification.
  
  Sincerely,

• Review fromJohnny S

  Date: 04/22/2025

  5 stars

  Johnny S

  Date: 04/22/2025

  Reasonable price, Transported my vehicle from AZ to ** in 3 business days from reservation to delivery.

  SGT Auto Transport Corp.

  Date: 04/24/2025

  We appreciate your feedback! We're glad to hear your transport from ** to ** was quick and reasonably priced. Thanks for choosing us!

• Review fromDebra J

  Date: 04/22/2025

  4 stars

  Debra J

  Date: 04/22/2025

  I found *** to be professional and very well priced. Although there isn't much communication after your car is picked up, if you call the company directly and ask for an update, they are very happy to help. I was very nervous about shipping my car across the country for receipt by my daughter, but they delivered it on time and were very courteous and professional to my daughter when she picked it up. I would definitely ship with *** again.

  SGT Auto Transport Corp.

  Date: 04/24/2025

  We appreciate your trust and are glad to hear everything went smoothly! Were happy we could deliver on time and make the experience a positive one for you and your daughter.