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Business Profile

Wholesale Small Appliances

Summit Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.07

Average of 134 Customer Reviews

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Review Details

  • TODD G

    Date: 09/22/2024

    TODD G

    Date: 09/22/2024

    Bought a Summit Draw Microwave from *******. After a day the draw would close as soon as it opened. Called Summit for a warranty repair. The tech came to the house with no parts to resolve the issue, so he brought it back to the shop. I followed up a week later for a status and was told to be patient and the service manager will call when time permits. I guess time hasn't permitted because it has been 3 weeks and no communication...... I joked, that I will probably never see this microwave again to the person that told me to be patient..... I guess I was right.

    Summit Appliance

    Date: 09/24/2024

    Hi ****. Sorry about this. Can you please reach out to our customer service manager *** ****** with your address and phone number? *************************************

  • Fausta S

    Date: 09/17/2024

    Fausta S

    Date: 09/17/2024

    Just bought Summit wall oven. Afraid to use it! There are bumps visible in many places on oven( not paid attention before installing) also doors handles are crooked! The top handle also sticky and not able to clean! What a piece of junk!!!!! I am afraid to turn it on! Such on insult buying new and looking as if I bought a used one!!!!!Are workers sleeping when assembling this products? What am I supposed to do now? I had to have worker cut hole in wall to accommodate this piece of garbage and now I hate to look at it! I will be sure to let anyone know about the c*** Summit ships out!!!!!!

    Summit Appliance

    Date: 09/18/2024

    Hi ******- Sorry to hear about this. Can you please reach out to our customer service manager ******************* at *********************************** with a copy of your purchase receipt for a fast resolution?

  • Lina D

    Date: 09/11/2024

    Terrible service. We bough a fridge in June 2024 and was delivered with the wrong freezer handle. The handle they deliver was too big for the hole to install it. 3 months later and we still not have a resolution, and worse, the long handle they have left has scratched the freezer door since it did not fit and was loose.
    In trying to get it replaced, we had to wait 6 weeks for the part to be sent, and once it arrived, we realized it was the wrong part again. 1 month later they finally sent someone to analyze the issue and then they have gone radio silent. No updates, no resolution.
    Basically a very very frustrating experience, I would NOT recommend going with these company.

  • Joyce A

    Date: 08/15/2024

    Joyce A

    Date: 08/15/2024

    ******* C has been very helpful in helping me get the built in oven replaced. Everyone has been very responsive and helpful.

    Summit Appliance

    Date: 08/16/2024

    Thank you for sharing your experience. We strive to make all customer's interactions and positive and world class one.

  • Aj F

    Date: 08/09/2024

    Aj F

    Date: 08/09/2024

    Bought the summit ZEL03 24" electric Coil cooktop and I absolutely hate it. None of the ***** sit flush/flat. It takes over 45 minutes to boil water and forget about trying to make pasta once the water is boiling because it take another ***** minutes for the water to start boiling again after you put the pasta in. Not to mention literally everything you cook with this cooktop takes 3-4 times longer than it should. Tried reaching out for customer service when I first bought it a month ago and I still haven't heard back from them.

    Summit Appliance

    Date: 08/12/2024

    Pls reach out to our customer service manager ******************* at *********************************** with a copy of your purchase receipt.

  • Shannon S

    Date: 07/31/2024

    Shannon S

    Date: 07/31/2024

    We purchased a Summit beer dispenser/kegerator (************) and used it for 3 ******* (total of 9 months). It will no longer cool. I called for a repair was charged $150 and was told that it is unable to be repaired. What?? A 3 year old appliance is unable to be fixed by their own technicians. ******* i bought this, I researched my purchase and was happy to buy American made and in my backyard (*******). I was told my only option with them (plan B) was to buy a new model for another $1000. (A discounted price from the $1500 retail price). This seems outragous. How is this possible? Nothing is made like it used to be. I have 3 other refrigerator in the home over 15 years old and never an issue! Do I want to spend another $1000 on top of the $1800 i spent so far to have to need a replacement in another 3 years?

    Summit Appliance

    Date: 08/01/2024

    Hi *******,Sorry to hear you're having problems with your Kegerator. Pls reach out to our customer service manager *************************** at *********************************** for a potential resolution of your case.

  • Shawn C

    Date: 07/14/2024

    Shawn C

    Date: 07/14/2024

    We loved our Summit drawer fridge for the 4 months it was working. Dont love that the compressor has gone on it already and just in time for the middle of the summer and heavy hosting season.

    Summit Appliance

    Date: 07/15/2024

    Hi *****, Sorry to hear you're having problems with your drawer refrigerator. With a copy of your purchase receipt, please reach out to our Service Manager *************************** @ ************************************* *** will work on a resolution for you.

  • Greg V

    Date: 07/03/2024

    Greg V

    Date: 07/03/2024

    Piece of you know what and overpriced. Made for slum-lord looking for a volume buy at extremely low price.

    Summit Appliance

    Date: 07/05/2024

    Hi ****, our appliances are of high quality, we don't know your situation but if you would like us to help you in any form, pls contact our service manager ******************* at *********************************** with a copy of your purchase receipt and a description of your issue.

  • Diane V

    Date: 04/11/2024

    Diane V

    Date: 04/11/2024

    Horrible customer service. I bought a range and the oven broke within 2 months. --long story that spanned 2 months and ended up costing me an additional $300.00. Rude, incompetent and absolutely lousy appliances. Not worth the price or the aggravation trying to get repairs taken care of ....

    Summit Appliance

    Date: 06/10/2024

    Hi *****, Can you please reach out to ********************* our **************** Manager with a copy of our purchase receipt and a brief explanation of the issue. We value customer feedback and will work on ensuring we do the right thing by you. *** and be reached by emailing at ***********************************

  • Julia S

    Date: 02/20/2024

    Julia S

    Date: 02/20/2024

    This is a review of the Summit FFRF24SS compact refrigerator as well as the company's choice of authorized retailers and their treatment of customers. Summit refuses to stand for the quality of their products. They list product features on their website, such as the db level of a unit, that are completely wrong. They are complicit with the retailer, appliances connection, by allowing them to be selling damaged products for which they take no responsibility.I bought the FFRF24SS as an upgrade to the 10+ year old undercounter Summit (discontinued version of the CT661WBI) that was in my apartment. This is the most expensive fridge I have ever had. It has been a complete nightmare. The fridge is the loudest fridge I have ever encountered. I have lived in *** studio apartments for the past decade and have lived, worked, and slept in the same room with all kinds of fridges, cheap big fridges and small ones like the one this fridge was replacing. Some of my friends have humongous fridges. And never ever have I experienced this level of noise. Yet, Summit insist this is normal, gaslighting their customers.Further, it is not coming on a couple of times a day, it is coming on every couple of minutes!! Constantly! Moreover, the db level of the refrigerator was stated to be **** dB on Summit's own website, it is actually between ***** dB. Yet, it is normal??I can't tell you whether this is a feature of the FFRF24SS , because this unit arrived damaged. A summit technician came twice to inspect the unit and finally discovered damage in the back of the unit. A big dent. The unit had potentially been dropped. Who knows. Yet, Summit tells me that this is normal and tells the retailer that the fridge is functioning normally and there is nothing wrong with it.Summit tells me that appliances connection is responsible for returns. Appliances connection tells me Summit is responsible for returns. This remains unresolved. I will update my review if there is a resolution.

    Summit Appliance

    Date: 02/21/2024

    Hi *****- The decibel level of this refrigerator is **** dB which would be normal for an under-counter refrigerator with side x side doors and a combination freezer, and refrigerator. Your type of flooring, walls, and studio square footage affect how the noise travels within the surroundings of the unit. One of the things that I would suggest is to consider adding a pad to absorb or block sound waves which will aid in making the unit quieter. Anyhow, ********** about your opinion and our goal is to ensure customers who own our appliances are hundred percent satisfied with them. We have agreed to make an exception and arrange pick up of your unit for a refund through your dealer. Please allow ***** business hours to call your dealer and request your refund.

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