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Business Profile

Electronics Recycling

ClicknCell Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics Recycling.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was offered $31 for a used Iphone on their website. Sent the company the phone and they offered me $5. I declined the offer and requested the phone be returned to me. It has been several weeks and I have sent them multiple emails asking for the return of my phone with no response.

    Customer Answer

    Date: 06/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold them an IPhone XS on May 13th, 2024. They received the item and never paid me. I called and spoke to someone on the 24th of May, I was assured I would receive the full amount that evening...still no payment. I tried all last week to get a hold of them, only to receive a counter offer for the device, for $50 less than I was told I'd get on the 24th. I wanted to get something out of this bad enough that I accepted the offer, still no payment. They are now completely unresponsive and won't answer me. I'd like them to resolve this issue and settle my payment.

    Business Response

    Date: 06/05/2024

    Hi BBB, 

     

    Customer has been paid.

     

    Thank you!

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their business is offering payments for old/used electronics, mostly mobile phones, tablets, computers. I mailed them an iPhone SE 2.0 (in excellent condition) where I was promised to receive a compensation amount up to $109.00. ClicknCell confirmed receipt of my phone by sending an email. That email stated a "counteroffer" for my phone in the amount of $60. Albeit lower than expected, I accepted the counteroffer.The problem is that I have never received the counteroffer value of $60. My paypal account is connected to their service for transactions which is where I would be expecting payment.I have attempted to contact their "customer support" team both by email ************************************ and by phone *************) at least 8 times and received no response of support.The whole situation wreaks of scam where they collect items and then ghost their customers.I appreciate any help you can provide to me and others who potentially might fall prey to this businesses poor practices.

    Customer Answer

    Date: 06/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by ClicknCell Inc. regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Detail: ********************** On March 14, 2024 - I sold and shipped valuable item of IPhone 11 - 64GB in New like conditions to Clickncell for quoted price: $213 they advertise PAYMENT SPEED: NEXT DAY their website states "Once we receive and inspect your phone, we will send payment within 24 hours via PayPal,"I still have not received promised payment. They have not return the device immediately.I cannot accept the device since there has been over 6 weeks since item has not been return and it has lost valuable -

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped my ****** Pixel 6a to ************* in late March, it was delivered on 25 March 2024. They provided the label and I have proof of delivery to the address provided. 02 April 2024, 28 days ago I opened a ticket (via email, with the same images I attached here) with ************* to find out what happened to my phone and where my promised $125 payment is. I've never heard back from their customer support. I don't know what recourse I have at this point, but I'm VERY skeptical of their legitimacy at this point, and I'm "out" my used phone. I either want my money back OR my phone returned to me in the excellent condition it was shipped to them in.

    Customer Answer

    Date: 04/30/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    ***I contacted the business PH# I found on their BBB listing. I received a call back and discussed the issue and recieved the payout for my cellphone. ***


    Sincerely,

    *************************



     


  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arraigned to sell my iPhone 13 Pro to said company. They gave me an estimate of $380. I agreed to sell to them. They sent me a shipping label. I sent above mentioned phone which they received on 08 March. I emailed them on 11 March to see the status of our deal. I never heard from them. I called them on 22 March and spoke to a ****, he told me that I would receive my payment within two days. I still have not seen said payment. I emailed them again, and asked for either my payment or send my phone back. I have not heard anything back from them.

    Business Response

    Date: 05/06/2024

    Dear BBB,

    I hope this message finds you well. I wanted to inform you that we have fully resolved the matter concerning *****'s payment. ***** has been paid out in full, and we are pleased to report that he handled the situation promptly and professionally.
    Thank you for your attention to this matter. If you require any further information or assistance, please do not hesitate to contact me.
    Best regards,
    ***************************

    Customer Answer

    Date: 05/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My phone was delivered to Clickncell on February 1, 2024. Once they received my phone they told me that they would not give me the amount they originally quoted me for my phone but an amount $223 less. I told them that was unacceptable and to return my phone. Clickncell told me they would return my phone to me. It has now been over a month and they have still not returned my phone or paid me for my phone. I have followed up with them numerous times and they have repeatedly told me they would return it but I have still not received it nor any evidence that they have shipped it to me. They are now no longer returning my emails. This company stole my phone and is super shady.

    Customer Answer

    Date: 03/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:02/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent my device to ClicknCell in accordance with their trade-in terms on January 22 and it was delivered on January 27. I choose to receive my payment with *****. The following Monday I have received a confirmation email for the payment and it said that the payment would be received in the next few business days. It has been over a week and I still havent received the payment. I have reached out to ClicknCell customer support but without satisfactory resolution. They said that there was a delay in the payment and to just wait patiently.The failure to fulfill their payment commitment has caused significant inconvenience and frustration. Enclosed is documentation of the trade-in agreement, delivery confirmation, and any communication with ClicknCell.

    Business Response

    Date: 02/15/2024

    Dear BBB Complaint Department,

    I am writing to inform you that the previously reported issue involving ******************************* has been amicably resolved. The customer has been paid in full, and all outstanding concerns have been addressed to their satisfaction.

    We would appreciate it if you could update your records to reflect the resolution of this case. We aim to ensure that our customers experiences are positive and that any disputes are settled promptly and fairly.

    Please do not hesitate to reach out if you require any further information or confirmation regarding this matter.

    Thank you for your attention to this update.

    Sincerely,
    ***************************
    Customer Service
    **********************

    Please ensure that you include all relevant case numbers or identification details that the BBB might require to locate the complaint in their system.

    Customer Answer

    Date: 02/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband made an online agreement with this company to sell my iPhone 10 XS MAX **** (unlocked) for $242. The order detail number was **********************. The selected method of payment was supposed to be *****. The shipping label provided by the company was printed, and the phone was mailed out on 12/2/2023. It was confirmed that the phone was received by the company on 12/7/23. Afterward, we received no notification of payment or payment. My husband tried calling on several occasions and was only able to communicate via text message. On Monday, 12//11/23, my husband was told "From what I see payout is scheduled today". On, Wednesday, 12/13/23, my husband was told "I'm sorry they have not processed the transaction. Let me do that for you." In addition, my husband gave the phone number to Zelle payment to and asked if there was anything else he needed to do. He was told, "Nope I'll handle it for you. Thank you for contacting us regarding this issue". On today, 12/14/23, my husband texted "When can we expect this to be completed? Still have not received". No answer was given. I also called and was able to speak to a representative. I connected my husband to the phone call. The representative was able to pull up my transaction and text messages received. He also told us that payment was approved and we should see something within the next two hours. He never gave his name when asked. This was at noon. I tried calling again a little after 6 pm. I received no answer and an immediate text stating "Hey!". I sent a detailed text concerning the phone call earlier and have not received a response. It is almost 10 pm, and I still have not received payment. At this point, I feel that this business may be a scam. If not, I would like them to conduct business and pay me for the phone that I sold to them. I feel that we are only getting the run-around.

    Customer Answer

    Date: 12/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

ClicknCell Inc. is NOT a BBB Accredited Business.

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