Complaints

This profile includes complaints for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PALMco

  8751 18th Ave Brooklyn, NY 11214-4605

• 

  PALMco

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

• 

  PALMco

  1 Greentree Ctr Marlton, NJ 08053-3105

• 

  INDRA Energy

  1515 Market Street Suite 1200 Philadelphia, PA 19102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indra Energy switched my service without my permission and overcharged me $313. It's been over four months, and I still haven't received a refund. I've called a million times, but no one has provided a clear or helpful response.

  Business Response

  Date: 07/03/2025

  In response to ************** (the Consumer) complaint,we researched our records and confirmed the Consumer enrolled her electric account with ******************************************** or the Company) on November 25, 2024, into a variable rate plan. An Enrollment Confirmation package was provided to the Consumer following the enrollment.
  
  At the Consumers request, the account has since been cancelled and its last day of service with Indra was on February 12, 2025. The Consumer was not charged a cancellation fee.
  
  Additionally, Indra conducted an analysis of the ****************** account, and it appears there was an increased usage reported to us by the utility, which in part resulted in a higher invoice. For reference, during her January 2025 billing cycle, *** ** consumed 660 kWh, while ***** kWh was consumed during the February 2025 billing cycle. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  On July 2, 2025, a Compliance representative had the opportunity to speak with the Consumer regarding her concerns; however, during the conversation the call abruptly ended on the Consumers side. The representative then left a detailed message for *** ** regarding Indras resolution. To prevent any future contact with the Company, *** *** information has been added to Indras internal Do-Not-Contact list.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please contact us at ************************************* with any questions or concerns. 

• Initial Complaint

  Date:05/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indra Energy claims I am a customer yet I have never done business with them. They are an electrical provider who, after investigation including word of mouth, and ****** reviews, clearly is going door to door and trying to manipulate people into switching to their provider. I do not recall ever having contact with anyone claiming to be from this company and I live alone so nobody else could have answered my door. I want this business investigated and so I am reporting them to you in the hope that others who are clearly being harassed and hindered by this business dont suffer from the mental stress and potential financial burden this scam may incur.

  Business Response

  Date: 05/20/2025

  Indra Energy (Indra or the Company) appreciates ******** ****** (the Consumer) for bringing this matter to our attention. In response to the Consumers complaint, Indra immediately reached out to its door-to-door sales team. Please be assured that Indras sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct.

  
  Per his request, Indra has placed *** ******* contact information on its internal Do-Not-Contact lists to prevent any future contact.

  
  We hope you find this information responsive to the Consumers concerns. *** ****** may contact us at ************************************* should he require any further assistance.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for Indra Electric mid November of 2024. A sales person knocked on my door offering better rates on my electric than ******. I was led to believe that Indra was a separate entity from ******. I even mentioned to the sales person that I didnt know that we had a second energy company. He told how ****** is overcharging customers for electricity usage and they can provide me with cheaper rates than ******. I live in a one bedroom apartment by myself. I work 5 days a week from 8am to 5pm. My first bill I got in December was a little bit over $500. I have live in the same building for almost 3 years and I have never had a bill that high. My bill ran me $500 plus dollars a month from December of 2024 until now. I received a disconnect notice for 4/11/25 so I called to see why my bill was so high every month when I live alone in a one bedroom apartment. They told me that my bill was high because I signed up with Indra. I explained to them that I have never paid Indra and that I have always paid ****** directly because they were the ones still sending the bills. The ****** *** even told me that Im not using that much electricity and that if I were under their rates that my last bill would have only been $97. I have been overcharged every month even though my usage has been lower than what Im being billed for. What was done to me has to be a violation of the ****** I was deceived from the start and I never received any lower monthly electricity bills as I was promised by the Indra ***resentative. This should not even be possible for a third party to charge for services that they are not providing. I still had to deal with the threat of having my services disconnected even though I was being charged more than what I was using. My electric bill was higher than people who lived in an actual house

  Business Response

  Date: 04/25/2025

  Indra Energy (Indra or the Company) appreciates ******** ******** (the Consumer) bringing his concerns to our attention. Our records confirmed he enrolled his electric account with the Company on June *******, into a variable rate plan. An Enrollment Confirmation package was provided to the Consumer following the enrollment.
  
  According to our research, the Consumer never contacted Indra regarding his account or his concerns. On April 2, 2025, Indra received notification from *** ********* utility that the Company would no longer service his electric account as of April 30, 2025. The Consumer will not be charged a cancellation fee.
  
  Additionally, Indra conducted an analysis of the ****************** account, and it appears there was an increased usage reported to us by the utility, which in part resulted in a higher invoice. For reference, during his October 2024 billing cycle, *** ******** consumed 344 kWh, while 511 kWh,1,206 kWh, ***** kWh and ***** kWh were consumed during his November 2024,through February 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct. Based on our review, we have been unable to verify the Consumers allegation pertaining to the solicitation.
  
  On April 24, 2025, a Compliance representative attempted to speak with the Consumer regarding his concern and Indras resolution.Unfortunately, the Consumer abruptly disconnected the calls before allowing the representative to fully address his concerns. At his request, ************ information has been added to Indras internal Do-Not-Contact list.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I spoke with an actual ****** ***resentative on 4/10/2025 when I got a disconnect notice for 4/11/2025. I was told by the ***resentative that my usage wasnt high, and explained to me that my bill was high because Indra was charging me a higher rate than what they would charge under their rates. The ****** *** even gave me an example of what my bill was under Indra rates vs what my bill would have been under ****** rates. The *** told me that my bill at the time was around $378. The *** said under their rates, my bill would have only been $97. Thats a huge difference. The *** advised me that ****** rates would have been 7 but Indra rate was at 24. The call can even be pulled to listen to and confirm that what I am saying is true. The ***resentative with Indra was very misleading and deceptive with how their services work. Even after me mentioning to him that I didnt know that we had another electrici company, he did not clarify that wasnt the case. His selling point was that ****** is overcharging me with their rates and that they could provide me with a better rate for signing up. Why else would someone leave a company that they have been dealing with just to go with another company that would charge them more? That makes no sense at all. They even have a lawsuit in my state of ******** for deceptive and misleading practices. I looked them up and this article was dated December of 2025. I will be requesting a 2 year usages ***ort from ******. I want an adjustment or refund for overpaying for more than my usage. My next step if this cant be resolved will be to seek legal action against Indra. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:    

   

  Theyre somehow continuing to try and use the usage as the reason for the high bill, but arent addressing their rates vs Amerens rates. This is the same misleading practices that you insist that your representatives arent trained to do. So, if Indra isnt an electric supplier, they do not check the meter, besides their rates at 24 vs 7 for Ameren, what benefit did Indra truly serve me as a consumer? I was even advised by ****** that the bill hike is because of Idras rates and not my usage. The representative said Youre not using that much electricity.The reasonable solution that I desire, is the same outcome that the people in ******** were awarded in the lawsuit from Indra in December of 24. That is to be refunded or my account credited under Amerens rates vs Indras rates. Again I live in a one bed room apartment alone and work a full time job. Theres no way that my bill should be five hundred or more dollars a month. Maybe all of this could have been avoided if the sales representative would have clarified that Indra is not a separate electrical provider when I said that I didnt know that we had another electrical provider. I feel like I was taking advantage of during a time when we have a failing economy and every dollar matters to us middle class people. Companies like Indra should not even be in business. It seems like their entire operation is illegal.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 05/29/2025

  Indra Energy understands *** ********* concerns, and as mentioned in previous responses, has invited him to contact us to discuss further resolution. To date, *** ******** has not contacted the Company.
  
  *** ******** enrolled his electric account with the Company on June 28, 2024, into a variable rate plan. Indra provided him with an Enrollment Confirmation package, including the terms and conditions of the variable rate plan. *** ******** never contacted Indra directly regarding his account or his concerns.
  
  Once again, our records confirm that ****** reported an increased usage to us, which in part resulted in a higher invoice; however, Indra never charged the Consumer supply charges totaling above five hundred dollars or more for one month. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  ********************** is open to discussing further resolution should *** ******** contact the Company directly. Please feel free to contact us at ************************************* with any questions or concerns. 

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received an Indra representative at my door. Though at first, he introduced as **** Indra representative, which was the only reason I continued to talk to him. Though I understand some of the blame lies partially on me for not asking more questions I believed that this was **** visit primarily based on him having mentioned **** in his introduction. After asking for information and requesting to see my household latest bill, he assured me that we were hit with a price increase and that he would help bring it down. Of course, I agreed since it would be saving money, but as we began to conclude I kept seeing and hearing him mention Indra energy. After everything was done, he congratulated me for switch to Indra. This was not what I understood it to be and did some research afterward to understand what Indra is and if they were affiliated with ****. I would come to find out that they are a third-party provider of energy and gas. This is not what I wanted, I simply though this was a **** visit, but now I have 2 contracts with Indra, a company until today I had no prior knowledge of. Currently I am in the process of cancelling these 2 contracts or accounts or whatever they are. The main point of this complaint is the sales representative in question. The only reason I was so willing to comply and follow through with giving information and signing, was that I was under the assumption that **** was involved, not third-party provider. To avoid this in the future I would implore Indra representatives to not even bring up **** in their introductions and simply lead with I'm here as an Indra representative and can save you money on you gas and electric build. If the cancellation process proves to be difficult then there will be a following complaint.

  Business Response

  Date: 04/24/2025

  Indra Energy (Indra or the Company) appreciates *** ****** **** (the Consumer) for bringing his concerns to our attention. Our records confirm that on April 9, 2025, *** ****** ***** enrolled her electric and natural gas accounts with **********************.

  Per the Consumers request, Indra rescinded the pending enrollments for both commodities. Therefore, the Consumer will not receive service or charges from Indra, nor be charged a cancellation fee.  
  

  Please be assured that Indras sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra Energy (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are trained to not engage in misleading or deceptive conduct, and to not make false or misleading representations.
  

  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team regarding *** ***** concerns. Additionally, to prevent future contact with the Company, and per the Consumers request, her contact information has been added to Indras internal Do-Not-Contact list.
  

  On April 24, 2025, a Compliance representative spoke with *** **** and discussed the details as referenced above. *** **** thanked us for the call and accepts Indras resolution as satisfactory. 
  

  Indra makes every effort to review and appropriately resolve all consumers complaints. Please feel free to contact us at *************************************************************** with any questions or concerns.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative stopped by and mentioned that as ******** customers, we were eligible for solar credits. He asked to see our electric bill, and when I inquired if he was selling anything or trying to change our energy provider, he said no. I showed him the bill, and when I asked if I needed to sign or take any action to receive the solar credits, he assured me that I didnt.However, a week later, I received a letter stating that I had switched my energy supplier to Indra Energy. This was done without my knowledge or consent. I immediately called Indra Energy to cancel the switch. Im very upset about thisits completely unethical and wrong!

  Business Response

  Date: 04/24/2025

  In response to ******************** (the Consumer)complaint, we researched our records and confirmed that his electric account was enrolled with Indra Energy (Indra or the Company) on March 21, 2025,into a variable rate plan. An Enrollment Confirmation package was provided to the Consumer following the enrollment.
  
  Per his request, the account has since been cancelled and its last day with Indra was on April 3, 2025. The Consumer was not charged a cancellation fee. *** ********** received electric service for no more than three (3) days, during which time his rate for supply with Indra was equal to or below the utilitys price to compare.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct.
  
  Indra takes these matters seriously, and upon receipt of the complaint, we immediately reached out to the sales team and vendor. Additionally,in a good-faith effort to provide a resolution, *** **********s information has been added to Indras internal Do-Not-Contact list.
  
  On April 24, 2025, a Compliance representative left a detailed voice mail message for the Consumer regarding his concern and Indras resolution.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  
  
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  
  Hello,
  
  This issue remains unresolved. I was informed that an Enrollment Confirmation package was provided following enrollment, but I never received it and never agreed to this enrollment. I was misled and told I would receive solar credits, not be enrolled in Indra Energy. The sales agents are trained to lie to people to get them enrolled in their program! The agent acted on behalf of ******** Power, not Indra Energy.
  
  Additionally, I was charged $15.10 on my recent electric bill. I want this amount refundednot to mention compensation for the time I wasted canceling an enrollment I never agreed to and filing complaints.
  
  Thank you,
  
  **** **********
  ************
  ****************************
  

   

  
  

  Business Response

  Date: 05/30/2025

  Please be assured that Indra Energy (Indra or the Company) understands *** *********** (the Consumer) concerns and takes these matters seriously. Our records confirm that an Enrollment Confirmation package containing the details of the variable rate plan was mailed to *********************** address on March 25, 2025.
  
  *** ********** received electric service for no more than three (3) days, during which time his rate for supply with Indra was below the utilitys price to compare. As a result, he was charged $15.10 for electric supply service and saved approximately $2.76 on his electric account with the Company, as he would have been charged $17.86 by ******** for the same time period.
  
  Indra takes these matters seriously, and upon receipt of the complaint, we immediately reached out to the sales team and vendor. Based on our review, we have been unable to verify the Consumers allegation regarding what occurred during the solicitation. Nevertheless, out of an abundance of caution, the sales agent has been retrained on our policies, and we will continue to correspond with our vendor to ensure they remain fully compliant.
  
  Additionally, as previously noted, Indra placed *** *********** contact information on the Companys internal Do-Not-Contact list.
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being charged on my ***** bill of ********** from a third-party. India energy is the company. I called indra energy to tell them that I did sign up for their service to cancel that and refund me my money. India energy is telling me that I need to contact ***** Nj to cancel. ***** told me I have to call India energy. They have nothing to do with that as of today. I have a shut off notice because my billwith India energy is $600 a month.

  Business Response

  Date: 04/22/2025

  Indra Energy (Indra or the Company) appreciates *** ****** ******** for bringing this matter to our attention regarding her grandfather, ********* ******** (the Consumer). We researched our records and confirmed that he enrolled his electric and natural gas accounts with ********************** on October 19, 2024,via a telemarketing sales channel.
  

  The accounts have since been cancelled and the Consumers last days with the Company are April 25, 2025, and May 27, 2025, respectively. The Consumer was not charged a cancellation fee for either commodity.
  

  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our sales team. Additionally, on April 22, 2025, a Compliance representative left a detailed voicemail message for *** ******** regarding the above information and Indras resolution. *** ******** was advised to call us with any questions.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

• Initial Complaint

  Date:03/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13th, 2025, a sales person representing Indra Energy forged my signature on a contract cancelling my current electrical service with PSEG, and signing me up with Indra Energy.Sales person who committed the forgery is *** ******** from ***********************.

  Business Response

  Date: 03/28/2025

  Indra Energy (Indra or the Company) appreciates ********* ******** (the Consumer) bringing his concerns to our attention. Our records confirmed his electric account was enrolled with Indra on February *******, into a variable rate plan. The enrollment of the Consumers account has been successfully rescinded; therefore, he will not receive any service or charges from Indra.
  
  Indra takes these matters seriously and immediately reached out to its sales team. Based on their response, the sales agent associated with the enrollment has been removed from marketing on Indras behalf.
  
  Additionally, prior to receiving this complaint, Indra was in communication with *** ******** regarding his concerns. At his request, his contact information has been placed on the Companys Do-Not-Contact lists.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024 I called to close my account, my account was scheduled to close on April of 2024. The company assured me that I would no longer be charged and that the remaining balance will be credited to my account as a refund. Today March of 2025 this company claims my account is closed but they are still billing my ***************** account for $700-$1000 a month. The company has not been helpful to resolve the issue, they keep blaming it on their system and claim there is anything further they can do.

  Business Response

  Date: 03/26/2025

  Indra Energy (Indra or the Company) appreciates ******** ******* (the Consumer) bringing his concerns to our attention. Our records confirmed he enrolled his natural gas account with ********************** on May *******, into a variable rate plan.
  
  At *** ******* request, the account has since been cancelled and the last day of service with the Company was on April 15, 2024,as determined by his utility company. *** ******* was not charged a cancellation fee.
  
  Indra maintains that the last day of service with the Company was on April 15, 2024, and his account with the Company has had a zero balance since April 22, 2024. Please be advised that Indra does not handle the billing, as the utility handles all of the billing including billing statement generation.
  
  On March 26, 2025, a Compliance representative spoke with *** ******* regarding his concerns, at which time he acknowledged he understood and thanked us for the call.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025 I found out that Indra Energy had become my secondary gas supplier without my knowledge on August 1st 2024. I immediately cancelled their services in January once I realized this. I called them to ask when and how my account had been opened because I know I did not start it. They said it was started on June 24, 2024 via a phone call, though when asked they would not provide me with the phone number they called from or a recording of the call. I looked through my phone records and found that on that day, the only number that called me was one belonging to *****************, my electric supplier. I called ***************** who confirmed that they never called me on that date and that Indra Energy likely spoofed their phone number to impersonate them and get my information so as to set up an account with **********************. This energy slamming and telemarketing practice is illegal, and I happen to know it violates their 2022 settlement with the PA Attorney General for the same illegal telemarketing practices they have apparently continued. I have called so many times trying to get back the money they charged me over what my utility company would have, a total that amounts to almost $1,200 over the course of August through January. They have said they cannot refund me the money directly and will instead send it to my utility company in the form of the bill credit. However, my utility company has only received one of the checks they have sent for $383 with the one for $512 apparently "missing." Indra would not tell me any information about that check over the phone and said it just wasn't showing up on my bill yet, though my gas utility company confirmed that wasn't the issue, it was that they had never received it. I've been at this for well over a month now with little to show for it. I am a college student with no income now scammed out of a lot of money. I just hope something actually changes because they seem to have kept up these practices for a while.

  Business Response

  Date: 04/04/2025

  In response to *** ****** ******* (the Consumer) complaint, we researched our records and confirmed that she enrolled her electric and natural gas accounts with ******************************************** or the Company) on June 24, 2024 into a variable rate plan. *** ****** completed a valid Third-Party Verification (TPV) recording during which she confirmed her selection of Indra as her energy supplier. Enrollment Confirmation packages for both accounts were also provided to the Consumer following the enrollment.

  Our records show that the ****************** account never received service or charges from Indra. The natural gas account has since been cancelled and its last day with Indra was on February 2, 2025. The Consumer was not charged a cancellation for either commodity.

  Indra takes these matters seriously and immediately reached out to its sales team regarding *** ******* concerns. Based on their review, the Company has been unable to substantiate her allegations pertaining to a spoofed phone number. Please be assured that Indras telemarketing sales vendors are trained to completely adhere to our policies and guidelines as well as state and federal regulations.Additionally, the Company implements quality control measures to monitor its vendors to ensure continued compliance.

  Notwithstanding,in a good-faith effort to resolve this matter, Indra has been communicating with *** ******* representative regarding a resolution.   

  Indra makes every effort to review and appropriately resolve all consumer complaints.Please feel free to contact us at ************************************* with any questions or concerns.

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my mother, **** ****. On 3/10/2925 around 2PM.She had a man by the name of ***** **** come into her apartment unit, told her about an energy company to which she communicated that she doesnt speak English and doesnt understand. He sent her something on her phone, and she told me he took her phone and scribble something.When I investigated this, I saw that the guy had signed her up for the energy service without her permission. Forging her signature!This is unacceptable, taking advantage of an elder retired lady that barely speaks English.I wanted to report this, and see if there was any action against it.I will be calling the company (Indra Energy) and filing a complaint.

  Business Response

  Date: 03/25/2025

  Indra Energy (Indra or the Company) takes these matters seriously and appreciate* *** **** ********* for bringing this to our attention on behalf of his mother, *** **** **** (the Consumer). In response to this complaint,we researched our records and confirmed that *** **** enrolled her electric account with ********************** on March 10, 2025, into a variable rate plan. At *** ****** request, Indra rescinded the enrollment of the Consumers account; therefore,she will not receive service, charges or a cancellation fee from the Company.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct.
  
  Upon receipt of the complaint, we immediately reached out to the sales team and vendor. Based on their response, we have been unable to verify the Consumers allegation pertaining to the solicitation.Notwithstanding, in a good-faith effort to provide a resolution, *** ***** information has been added to Indras internal Do-Not-Contact list.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.