Complaints

This profile includes complaints for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PALMco

  8751 18th Ave Brooklyn, NY 11214-4605

• 

  PALMco

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

• 

  PALMco

  1 Greentree Ctr Marlton, NJ 08053-3105

• 

  INDRA Energy

  1515 Market Street Suite 1200 Philadelphia, PA 19102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out because on 3/1/25 I received a letter in the mail stating I signed up for Indra Energy, which is 100% FALSE. Someone came to my door and tried to ******* me into switching my service with Eversource to Indra. He asked me to pull up my Eversource account, in which he took my phone out of my hands and took my information illegally. I told him I dont feel comfortable with you taking my information and he said Im not taking your information. I politely declined and told him I dont want to sign up, I just wanted the free lightbulbs he was giving out to the other apartments. I confirmed with him that Im not signing up and he said no youre not signing up, he was going to send me a link via text if I wanted to sign up on my own. I told him he just took my information without my consent and he said Yeah, no, that doesnt matter because you would have to sign the paperwork to complete the process. He never texted me a link, he just left and illegally forged my signature to sign up. His name is ****** *********. I already called customer care to cancel this service request and report ******. I have an open cancellation number and case number.

  Business Response

  Date: 03/13/2025

  Indra Energy (Indra or the Company) appreciates *** ******* ***** (the Consumer) for bringing her concerns to our attention. Our records confirm that on February 21, 2025, ******************* account was enrolled with Indra.
  

  Per her request on March 1, 2025, Indra submitted the cancellation to the Consumers utility. As a result, the pending enrollment was rescinded. The Consumer will not be charged a cancellation fee, nor will she receive service or charges from the Company.  
  

  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team.Additionally, to prevent future contact with the Company, and per the Consumers request, her contact information has been added to Indras internal Do-Not-Contact list.
  

  On March 13, 2025, a Compliance representative attempted to speak with *** ***** regarding her concerns. A detailed message was left, and *** ***** was advised to contact us should she have any questions.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother received a letter from Indra Energy telling her she signed up for their services as her natural gas supplier. She did not do this. I called customer service to cancel the service, but they required my mother (who is almost 90) to authorize it even though she didn't authorize it in the first place. She was having difficulty cancelling it and understanding the customer service person, so she hung up and we decided to try to have Better Business Bureau cancel the service, especially since she never signed up for it in the first place. So my complaint is, how and why did they sign her up for this when she didn't authorize it? And the solution we'd like is for their service to be cancelled and for my mother to be credited anything that they charged us in the meantime since she didn't sign up for this.

  Business Response

  Date: 03/13/2025

  Indra Energy (Indra or the Company) appreciates *** ********* *** for bringing her concerns regarding her mothers energy account to our attention. Our records confirm that on February 19, 2025, *** **** natural gas account was enrolled with Indra.
  

  Per her request on February 26, 2025, Indra submitted the cancellation to the Consumers utility. As a result, the pending enrollment was rescinded. The Consumer will not be charged a cancellation fee, nor will she receive service or charges from the Company.  On the same day, *** *** was emailed confirmation of the cancellation.
  

  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team.Additionally, to prevent future contact with the Company, the Consumers contact information has been added to Indras internal Do-Not-Contact list.
  

  On March 13, 2025, a Compliance representative attempted to speak with *** *** regarding her concerns. Unfortunately, the Consumer did not answer nor was there an option to leave a message.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

  Customer Answer

  Date: 03/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  For the most part I agree with this. As long as we are not charged for anything, I accept this resolution. However, my phone does have an option to leave a message even though the phone itself isn't on (my landline is often off when I turn off my modem). It would just go to VM instead of the physical answering machine. I've gotten other messages that way. I don't intend to sound *****. But because this company signed us up to services that we never agreed to, I wanted to ensure precision in stating that they could have left a message - perhaps they just didn't want to but wanted to say they tried?

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ***
  
  
  
  
   
  

  Business Response

  Date: 03/27/2025

  Indra Energy (Indra or the Company) understands *** ********* **** (the Consumer) concerns.

  Our records show that a Compliance representative reached out to *** *** on March 13, 2025. Notwithstanding, on March 27, 2025, another representative called the Consumer and was able to leave a voicemail message confirming the rescission and Indras resolution.

  We appreciate the opportunity to help resolve this matter and we hope this information is responsive to *** **** concerns. Please feel free to contact us at ************************************* with any questions. 

  Customer Answer

  Date: 05/11/2025

  Better Business Bureau:
  
  I thought I already said that as long as they do not charge us for anything or sign us up for their service again without our permission, complaint ID ********, can be closed.
  
  Sincerely,
  
  ********* ***
  
  
  
   
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, my household was switched from PECO to Indra energy (gas and electric) without us ever having been contacted by the company or giving our consent for the switch. I believe they may be switching energy distributors on behalf of customers using information from **** accounts.

  Business Response

  Date: 03/10/2025

  Indra Energy (Indra or the Company) appreciates ************** (the Consumer) for bringing this matter to our attention. In response to his complaint, we researched our records and confirmed that his electric account and natural gas accounts were enrolled with Indra on February 11, 2025. The accounts have since been cancelled, and as a result, the pending natural gas enrollment was rescinded. *** **** will not receive any service or charges for the natural gas account. The utility also provided a service end-date of February 28, 2025 for the electric account. Please be advised that the electric account received service for four (4) days, during which time the rate for supply with Indra was below the utilitys rate. The Consumer will not be charged a cancellation fee for either commodity.
  
  Indra takes these matters seriously and upon receipt of the Consumers concerns, we immediately reached out to its door-to-door sales team regarding. Additionally,per his request, Indra has placed *** ****s contact information on its internal Do-Not-Contact lists.
  
  We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally protest the outrageously inflated gas rates recently charged to my account [Account Number: ********************]. As a customer who initially chose their service based on the promise of "competitive rates," I was shocked to discover that my 02/2025 bill reflects a rate of 1 ****************, which is absurdly higher than other competitors, including ****** *his price gouging constitutes deceptive business practices under Consumer Protection Laws and the ************************ Act.I got charged for gas supply $516 on 229 Therms for this month alone. And this practice has been going on for more than 1 year now.

  Business Response

  Date: 03/07/2025

  In response to ************** complaint (the Consumer),we researched our records and confirmed that he enrolled his natural gas account with ******************************************** or the Company) on November 29, 2023, into a variable rate plan. An Enrollment Confirmation package, including the terms and conditions of the variable rate, was sent to the Consumer following the enrollment.
  
  The Consumers account has since been cancelled and the last day of service with the Company will be April 17, 2024, as determined by his utility company. *** ** will not be charged a cancellation fee.
  
  Additionally, Indra conducted an analysis of the ****************** account, and it appears there was an increased usage reported to us by the utility, which in part resulted in a higher invoice. For reference, during his November 2024 billing cycle, *** ** consumed 42 therm, while 143 therm,213 therm, and ****** therm were consumed during his December 2024, through February 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct. Based on our review, we have been unable to verify the Consumers allegation pertaining to the solicitation.
  
  Notwithstanding, on March 7, 2025, a Compliance representative spoke with *** ** regarding Indras resolution, at which time he acknowledged he understood and thanked us for the call.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  
  
  

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ameren as my electric company and I have been living at this location for over a year. I had this guy knocking on my door claiming he worked for ******, and he was a contractor.. he offered me cheaper rates for kilowatts on electric. I spoke with ameren and they said, the company was charging me double the amount. INDRA Energy is a scam.

  Business Response

  Date: 03/07/2025

  Indra Energy (Indra or the Company) appreciates *** ****** ******* (the Consumer) for bringing this matter to our attention. We researched our records and confirmed that she enrolled her electric account with ********************** on June 25, 2024, into a variable rate plan with no promise or guarantee of savings.
  

  Per her request on February 24, 2025, Indra processed the cancellation and her last day with the Company will be March 28, 2025, as determined by the utility. The Consumer was not charged a cancellation fee.
  

  Indra takes these matters seriously. The Companys sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. The sales agents are trained not to engage in misleading or deceptive conduct, and to not make false or misleading representations. Additionally, on March 7, 2025, a Compliance representative left a detailed voicemail message regarding the above information and Indras resolution. *** ******* was advised to call us with any questions.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

  Business Response

  Date: 03/12/2025

  In response to ******************** (the Consumer) complaint, we researched our records and confirmed he enrolled his electric account with ******************************************** or the Company) on August 8, 2024, into a variable rate plan. An Enrollment Confirmation package, including the Terms and Conditions of the variable rate plan, was provided to the Consumer following the enrollment. 

   

  *** ******* never contacted Indra regarding his account or his concern. The account has since been cancelled and its last day of service with Indra was on February 17, 2025. *** ******* was not charged a cancellation fee.

   

  Additionally, Indra conducted an analysis of the ****************** account, and it appears there was an increased usage reported to us by the utility, which in part resulted in higher invoices. For reference, during his November 2024 billing cycle, *** ******* consumed 940 kWh, while ***** kWh, ***** kWh, and ***** kWh were consumed during his December 2024 through February 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.

   

  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading, deceptive, or aggressive conduct.  Based on our review, we have been unable to verify the Consumers allegation pertaining to the solicitation.

   

  Notwithstanding, on March 6, 2025, a Compliance representative attempted to speak with *** ******* at the phone number provided in his complaint, at which time the person who answered stated we had the wrong number. The Consumer is welcome to contact Indra at the below email address.

   

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at *************************************************************************************************************************************************************************************************** with any questions or concerns.

   

   

  Thank you, 

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This energy company charges 3 times per KWH more than ComEd. As a customer, I would like a refund for the times I paid WAY too much for my bill. This is horrible customer service by them and they offered me zero help over the phone.

  Business Response

  Date: 03/04/2025

  In response to ****** ******* (the Consumer) complaint,we researched our records and confirmed he enrolled his electric account with ******************************************** or the Company) on May 20, 2019, into a fixed rate plan with subsequent renewals every twelve (12) months. An Enrollment Confirmation package, including the Terms and Conditions of the rate plan, was provided to the Consumer following the enrollment and the required Renewal notices were also sent to *** *******
  
  Per his request, the account has since been cancelled and per his electric utility, its last day of service with Indra is scheduled for April 8, 2025. *** ****** will not be charged a cancellation fee.
  
  Additionally, Indra conducted an analysis of the ****************** account, and it appears there were increased usages reported to us by the utility, which in part resulted in higher invoices. For reference, during his November 2024 billing cycle, *** ****** consumed 458 kWh, while 762 kWh,1,117 kWh, and ***** kWh were consumed during his December 2024 through February 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  Customer satisfaction is a priority for ********************** and the Company takes these matters seriously. Our records indicate that on February 18, 2025, *** ****** first contacted our customer service department regarding his account and concern. The representative scheduled a callback to further review the account; however, on the same day Indra received the Consumers complaint before allowing the Company to address his concern.
  
  Notwithstanding, on March 4, 2025, a Compliance representative attempted to speak with *** ****** regarding Indras resolution.Two voice mail messages were left for the Consumer to contact Indra.  
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  
  

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January and ***************** supplier bill jumped from 13 to 35 distribution charge. It was 13 I agree agreed to and when I saw this in my December bill I cancelled them yet this month I have this huge bill . We are seniors on fixed income and I feel very taken advantage of. They came to My door with quite the sales pitch and they lied for all months, three, two hundred dollar bill to over 600. We understand we did use more electricity but I can't get rid of them and feel they are scamming people.

  Business Response

  Date: 02/26/2025

  In response to ****************** (the Consumer)complaint, we researched our records and confirmed she enrolled her electric account with ******************************************** or the Company) on August 29, 2024, into a variable rate plan. An Enrollment Confirmation package was provided to the Consumer following the enrollment, which confirmed her selection, and terms and conditions, of the variable rate plan.
  
  Our records indicate that *** ******** first contacted Indra on January 10, 2025, to request cancellation of her electric account with the Company. Please be advised that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility, which determines the service end-date based on a customers next applicable meter-read date. The Consumers account has since been cancelled and her last day of service with the Company was on January 28, 2025. *********** was not charged a cancellation fee.  
  
  Additionally, we conducted an analysis of the ****************** account, and it appears there was an increase in electric usage reported to us by the utility, which in part resulted in a higher invoice for the disputed cycles. For reference, during her November 2024 billing cycle, *********** consumed 730 kWh, while 864 kWh and 1190 kWh were consumed during her December 2024 and January 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct. Based on our review, we have been unable to verify the Consumers allegation pertaining to the solicitation.
  
  Notwithstanding, on February 26, 2025, a Compliance representative spoke with *** ******** regarding Indras resolution, at which time she thanked us for the call.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, ALERT ALL SENIORS THAT WILL FALL FOR THIS FOR ***** name is ****** ****** of *************************** ************ ***** my phone number ************. Please I need help rescuing me from INDRA ENERGY COMPANY A THIRD PARTY that I signed up with the claim of providing Solar energy through a government Program for my specific area. Claim was solar energy reduces electric bill by *****. I will get solar panels on my home roof was checked and qualified. I was told my electric and gas bill will be reduced no matter what it is. Meanwhile I lived at address for over 8years ***** Bill ranges from $96 to winter season highest charged was $389 plus. I always sign up with Equal Payment Plan with ***** and did same new one was Signed up from 4-1-2024 to 3-31-2025 with a total bill for my ***** act #********** as $1,172.07. This was spread out throughout the year same process the year before. The solar panels were never installed, yet I had Indra energy call me and told me they were providing this energy service reducing my bill before it gets to *****. I did believe them; they never provided any energy for I never got any solar installed, but Indra continues to collect money from me I noticed problem with a bill of $682.38 for a two-room small home an impossibility. I called ***** they requested Sorry I call Indra 1/13/2025 I called Indra asked You never installed any solar panels on my property what are service are you billing me for, Person I spoke to quickly agreed to cancel services and processed a refund. I knew I was scammed I called ***** they also called them from my account but stated I will still pay the company for January for cancelation takes effect 30 days after. Indra gave me cancellation code as ****** and ****** confirmation code for Refund ****** My dispute is ***** 30 days wait for cancelation to take effect should not apply to this case Indra energy breached contract. No Solar energy was provided INDRA process my refund I can on be served by *****.

  Business Response

  Date: 02/19/2025

  Indra Energy (Indra or the Company) appreciates ********* ****** (the Consumer) bringing her concerns to our attention. Our records confirmed she enrolled her electric and natural gas accounts with ******************************************** or the Company) on August 8, 2024, into a variable rate plan.Enrollment Confirmation packages were provided to the Consumer following the enrollment, which confirmed her selection of Indra as her electric and natural gas supplier. Contrary to her allegation, Indra does not provide solar panel services.
  
  The Consumers accounts have since been cancelled and the last days of service with the Company are February 6, 2025, and March 10, 2025,respectively. *** ****** will not be charged a cancellation fee for either commodity.
  
  Additionally, Indra conducted an analysis of the ****************** account, and it appears there was an increased usage reported to us by the utility, which in part resulted in a higher invoice. For reference, during her November, 2024 billing cycle, *** ****** consumed 630 kWh, while 960 kWh,938 kWh, and ***** kWh were consumed during her December 2024, through February 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct. Based on our review, we have been unable to verify the Consumers allegation pertaining to the solicitation.
  
  Notwithstanding, on February 19, 2025, a Compliance representative spoke with *** ****** regarding Indras resolution, at which time she thanked us for the call.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We noticed from our ***** gas bill this month being over $2,000 this months that something was wrong with our billing. Upon further inspection, a company named ***** ****** appears on the back of the bill. We did not switch to a different supplier at any time. It appears that our gas account has been slammed by this company. We spoke to a ***** representative this afternoon and she confirmed that it switched to this supplier unbeknowst to us about a year ago in February 2024. So we've been being overcharged for ******************************************************** 2023 and it took us a few long months to resolve. My husband ended up getting all of his money back from Indra in July of 2023 via ***** after the ************************* ************************* got involved. At that time in summer of 2023, ***** agree, after much argument & begrudgingly, to put a note on our account indicating that they would not allow our account to be switched to a different gas company without first getting approval from myself or my husband. Yet, here we are again, as they let us get slammed again, by the same company no less, not even a year later. We have to investigate further, but we believe the amount that Indra has swindled us out of is around $3,000. Please assist us again in getting those funds returned. We would also hope that your efforts would help ***** ****** to be prosecuted for their repeated illegal activities, so they do not continue to slam us and other energy consumers. Additionally, ***** should have better safeguards in place to protect their consumers from becoming victims of slamming, beyond any bare minimum legal ************************ that they may unfortunately have to switch consumers to a different company. They need to be able to prove that it's the actual homeowner contacting them and not a scammer.

  Business Response

  Date: 02/18/2025

  Indra Energy (Indra or the Company) appreciates **** ****** ***** (the Consumer) for bringing this matter to our attention. We researched our records and confirmed that the natural gas account was enrolled with Indra on January 8, 2024. The enrollment has since been cancelled and the utility provided the service end-date of March 24, 2025. The Consumer will not be charged a cancellation fee.
  

  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team.Additionally, on February 18, 2025, a Compliance representative spoke with ********* regarding the above information and Indras resolution. **** ***** thanked us for the call and accepted Indras resolution as satisfactory.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill that was ridiculously high, and upon investigation learned they changed the rate that I agreed to. I did not agree to this change, and was told at the point of sign up that I was signing for 9 cents per ***. I have been overcharged $688.13 since October at a rate of 28 cents per KWH. I have tried cancelling this and getting a refund (this overcharging has left me unable to pay the rest of my bills) only to find this wish has been disregarded. The last time I spoke to someone I was told someone would call and confirm cancellation within 3 days. They did not. This is disgusting predatory behavior from this company.

  Business Response

  Date: 02/14/2025

  Indra Energy (Indra or the Company) appreciates *** ******** **** (the Consumer) bringing her concerns to our attention. Our records confirm that on July 17, 2024, *** **** enrolled into a variable rate plan, with no promise or guarantee of savings. Following the enrollment, the Company also provided *** **** with an Enrollment Confirmation letter detailing the terms and conditions of the variable rate.
  

  Per *** ***** request on January 31, 2025, Indra processed the cancellation and her last day with the Company was on February 3, 2025. The Consumer was not charged a cancellation fee.  
  

  Based on our review, the ****************** account was charged for supply correctly in accordance with the agreement. Notwithstanding, on February 14, 2025, a Compliance representative spoke with *** **** and discussed the details as referenced above, at which time she accepted Indras resolution as satisfactory.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.