Complaints

This profile includes complaints for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PALMco

  8751 18th Ave Brooklyn, NY 11214-4605

• 

  PALMco

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

• 

  PALMco

  1 Greentree Ctr Marlton, NJ 08053-3105

• 

  INDRA Energy

  1515 Market Street Suite 1200 Philadelphia, PA 19102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indra also know as Palmco Power has been charging astronomical prices in energy 45 cents a KWH compared to about 15 cents from normal energy distributors Rhis has me in financial disparity my last **** was 616$ compared to normally 175$ in the beginning it was very low then they raised the price every month twice as much as the last I didnt notice because the first few were normal and I have autopay if I didnt have auto pay I would have noticed sooner this company has class action suits in several states and if we have one in ** I want My name on it I am a senior disabled veteran on a ****** fixed budget and this company is putting me in the poor house fast please please help me out

  Business Response

  Date: 08/10/2022

  In response to the concerns filed by ******************** ********* (the Complainant), Indra Energy (Indra or the Company) researched its records and confirmed that ******************** began receiving electric service on December 14, 2021, after ******************************* identified herself as being the account holder and who completed a valid Third-Party Verification (***), voluntarily agreeing to enroll the electric account into our variable rate plan with an introductory rate of $0.09000 per kWh, for the first billing cycle, followed by a variable rate thereafter.
  
  The Complainant first contacted our customer service department on August 1, 2022, to discuss the charges assessed to the electric account and to request its cancellation. For privacy purposes, Indra requests a copy of the billing statement for verification if the name on file does not match the callers name;therefore, the representative requested a copy of the **** from the Complainant to verify the account information, which was made available to our customer service department and a representative was able to assist the customer. Later the same day, we received a drop notification from the Customers utility informing us that Indra would no longer service *** ********* electric account effective September 15, 2022. No early termination fee was assessed. Please know that the service end date is provided at the sole discretion of the utility and is not controlled by Indra.
  
  In reference to the billing concerns for *** ********* electric account, upon receipt of this complaint,an analysis was conducted, and although it was billed in accordance with the terms and conditions agreed with, an offer of resolution was provided and accepted by ********************.
  
  On August 8, 2022, a member from our ********************* had the opportunity to speak with ******************** and discuss the details as provided above. The customer understood the information provided and thanked us for contacting him to assist with resolving his concerns.
  
  Indra makes every effort to appropriately review and resolve consumer concerns. Please feel free to contact us at ************************************* with any questions.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst **** supplied I have come across who initially offered a comparable **** supply charge but in the 3rd month they charged my 5 times the **** rate i.e. 35cents per KWH... ridiculous! When contacted they said rated vary and not ready to justify the astronomical supply rate and they didn't even care the customer was unhappy to resolve. Same with the *** supply rate as well... NEVER RECOMMEND!!!

  Business Response

  Date: 08/16/2022

  In response to ************************ (the Consumer) complaint, we researched our records and confirmed he enrolled his electric and natural gas account with Indra Energy (Indra or the Company) on January 19, 2022, into our variable rate plan which included an introductory rate of $0.06400 per kWh and $0.55000 per Ccf, both for the first bill and followed by a variable rate thereafter. The Enrollment Confirmation packages, including the terms and conditions of these plans, were provided to the Consumer following the enrollment.
  
  On June 30, 2022, **************** called our customer service department regarding a recent bill. The representative explained his variable rate plan and offered a fixed rate option; however, the Consumer declined. In a good-faith effort to assist with his billing concerns, the representative scheduled a callback to further review the account, and on July 1, 2022, Indra called **************** back and issued a courtesy refund, which has since been applied to his electric account.
  
  On July 1, 2022, Indra received a cancellation notice from the utility that the Company would no longer be the accounts electric and natural gas supplier as of July 7 and August 3, 2022, respectively. *** ******* energy accounts will not be charged a cancellation fee.
  
  Upon receipt of this complaint, Indra conducted a second analysis of *** ******* energy accounts, and based on our review, his electric and natural gas accounts were charged for supply correctly in accordance with his agreements; therefore, no further credit is warranted. On August 9, 2022, a Compliance representative discussed this information with *****************
  
  Indra makes every effort to review and appropriately resolve consumer complaint. Please feel free to contact us at ************************************* with any questions or concerns.
  
  
  

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I understand and was aware of the fact that variable rate is in effect after the first bill. The real concern here is Indra decided to charge 5 times the Peco rate (35c/kwh when peco rate was 7c/kwh) and 3 times the *** rate (2.7$/ccf when *** rate is 9.4c/ccf) - robbing customers! This is unfair and I demand this scam business be brought to attention to all customers and possibly them down for their unfair policies and strategies. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/24/2022

  Indra Energy (Indra or the Company) regrets to hear of ******************************* (the Consumer) dissatisfaction. Per the Consumers response, he acknowledges enrolling his electric and natural gas accounts into variable rate plans. Following his enrollment, the Enrollment Confirmation packages were provided to ****************, including the terms and conditions of the variable rate plan; therefore, we know that the Consumer had proper knowledge with reference to the program in which he enrolled his energy accounts.
  
  Based on the Companys analysis and review of *** ******* energy accounts, his accounts were charged for supply correctly in accordance with his agreements. Notwithstanding, Indra issued him a courtesy refund on July 1,2022, which has since been applied to his electric account and no further refunds are warranted at this time.  
  
  We hope you find this information responsive to your concerns. Please feel free to contact us at ************************************* with any further questions.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:

  Hi - I am OK with this ticket been closed but wanted to make sure my review comment on this business stays there for everyone to see. Thanks!
  

  
  

   

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for the "energy program" to save money as they explained and now I'm paying 4x the amount on my bills. After agressive tacktics and harrasing phone calls I gave in. First bill was about the same with my current provider, now the next month my bill is at $400 something. I call complain they tell me i had to opt-in for non-variable rate after the first month. I ask for refund they credit me $75 of a $400 bill. Now i cancel and the bill jumps from $400 to $700 !!! I have called and tried to reason with them and basically said tough *****... They lied about giving the current market rate or even being competitive with suppliers. I don't expect a full refund but at least what the rate was with my previous supplier.

  Business Response

  Date: 08/16/2022

  In response to *** ***************** (the Consumer) complaint, we researched our records and confirmed she enrolled her electric and natural gas account with Indra Energy (Indra or the Company) on January 17, 2022, into a variable rate plan which included an introductory rate of $0.10700 per kWh and $0.32000 per therm, both for the first billing cycle and followed by a variable rate thereafter, with no guaranteed savings contrary to the Consumers assumptions.
  
  On June 9, 2022, Indra received a cancellation notice from the utility that the Company would no longer be the accounts electric and natural gas supplier as of July 20, 2022. *** **** energy accounts will not be charged a cancellation fee.
  
  On June 27, 2022, ********** called our customer service department regarding a recent bill. The representative explained the variable rate she enrolled into; however, the Consumer continued to express dissatisfaction. In a good-faith effort to assist with her billing concerns, the representative scheduled a callback to further review the account, and on June 30, 2022, Indra called ********** back and issued a courtesy refund, which has since been applied to her electric account.
  
  Upon receipt of this complaint, Indra conducted a second analysis of *** **** energy accounts, and in a good-faith effort to help resolve her concerns, Indra has agreed to issue the Consumer an additional refund. On August 11, 2022, a Compliance representative discussed the above information and the Companys resolution with **********, at which time she confirmed she understood, accepted the resolution, and thanked us for the assistance.
  
  Indra makes every effort to review and appropriately resolve consumer complaint. Please feel free to contact us at ************************************* with any questions or concerns.
  
  

• Initial Complaint

  Date:07/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get calls from inda energy. I continue to tell them I am not interested in their services. They continue to call and try to force me into using their energy. These people are very annoying and disrespectful

  Business Response

  Date: 07/28/2022

  Indra Energy (Indra or the Company) appreciates ****************** **** for bringing this matter to our attention. Upon receipt of the complaint, we confirmed ************** energy account(s) were not enrolled with Indra and will not receive service or charges from the Company. 
  
  Additionally, we researched our telephone records and have not been able to substantiate his allegations. Notwithstanding, we have placed ************** telephone number on the Companys internal Do-Not-Call list, per his request. We ask that ************ allows thirty (30) days for his Do-Not-Call request to take full effect.
  
  Indra makes every effort to review and appropriately resolve consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  
  

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began getting calls from ***** ****** on June 23rd. I get anywhere from 2-4 calls every single day without fail. I have blocked over 15 different phone numbers that come up as ***** ****** on my spam filter. I have never agreed to receive information from this company so I am not sure how they received my information and I am confident my number is on the National DNC. I have answered many of the calls in hopes that someone will be on the line and I can ask to be removed from whatever list I was placed on but the line is always silent and then hangs up. I am not interested in their services.

  Business Response

  Date: 07/21/2022

  ***** ****** (***** or the Company) appreciates ****************************** (the Complainant) for bringing this matter to our attention.Upon receipt of the complaint, we researched our records and can confirm that *************** is not currently enrolled with Indra.
  
  A search of the National Do Not Call registry did not yield results associated with the Complainants telephone number, nonetheless, we apologize for any inconvenience resulting from our marketing attempts. As per *********** request, the telephone number provided in her complaint correspondence was added to our internal Do Not Call list. Please allow thirty (30) days for the do-not-call request to take full effect.
  
  ***** makes every effort to review and appropriately resolve consumers complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  Best Regards,