Reviews

This profile includes reviews for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PALMco

  8751 18th Ave Brooklyn, NY 11214-4605

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  INDRA Energy

  1515 Market Street Suite 1200 Philadelphia, PA 19102

• 

  PALMco

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

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  PALMco

  1 Greentree Ctr Marlton, NJ 08053-3105

Review Details

• Review fromjoanne w

  Date: 10/25/2022

  1 star

  joanne w

  Date: 10/25/2022

  this company is a scam company that gives you wrong information to get you to sign up with them. I feel like I was forced to sign up and that was wrong I'm not going to rate this company and I do not want to deal with this company they should not be able to come to seniors homes and lie to them something need to be done. I cancelled the account the same day. And I do not want to have any dealings with this company. I was told that I will not be changing my supplier and that supplier sent me a letter to sign up for rebate payments from a company that was been sued and the only way to receive this money I have to sign up that's how the go me to sign up. The people that you have working for you they need to be honest while working for your company.

  PALMco

  Date: 11/11/2022

  Indra Energy (***** ** *** *******) appreciates you bringing this matter to our attention. Per review of our records, you enrolled your three (3) electric accounts with Indra on October 24, 2022, into an initial rate of $0.09300 per kWh for the first month, followed by a variable rate thereafter. Later the same day, you had a change of mind and contacted our customer service department regarding the enrollments. Per your request, the enrollments of your electric accounts were rescinded. You will remain with your local utility for electric service; therefore, you will not receive service, or be billed by Indra. Additionally, you will not be charged a cancellation fee. In reference to the sales presentation, please be assured that Indras sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra Energy (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are trained to not engage in misleading or deceptive conduct, and to not make false or misleading representations. Indra takes these matters seriously, and upon receipt of your concerns, we immediately reached out to the vendor. Out of an abundance of caution, we are retraining our sales agents, and they will continue to undergo the monthly scheduled retraining sessions to ensure they remain fully compliant. Additionally, the service address and telephone number associated with your enrollment have been placed on the Companys internal Do Not Call and Do Not Knock l lists.Indra makes every effort to review and appropriately resolve all consumer concerns. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromHeriberto C

  Date: 10/16/2022

  1 star

  Heriberto C

  Date: 10/16/2022

  This Indra energy is scam and commits fraud. They called me on the phone. The girl was very rude. I told them i was not interested and said NO multiple times. The girl diconnected the phone call. The next thing they is send a letter which They switch my energy company *** to their energy without my consent. I am so angry. I will file a identity theif against them. IF THEY CALL ,HANGUP ON THEM. This energy company is scam.

  PALMco

  Date: 10/20/2022

  Indra Energy (Indra or the Company) appreciates you for bringing this matter to our attention. In response to your message, we researched our records and confirmed that your account with Indra has been cancelled and you will not be charged a cancellation fee. You will receive services from Indra for only three (3) days; however, Indras rate for supply will be below the utilitys rate during that time. Additionally, per your request on October 14, 2022, we have placed your phone number on the Companys internal Do-Not-Call list. We ask that you allow thirty (30) days for the do-not-call request to take full effect.Indra appreciates the opportunity to help resolve this matter. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromDiane L.

  Date: 10/02/2022

  1 star

  Diane L.

  Date: 10/02/2022

  Your company has engaged in predatory pricing and took advantage of seniors like my parents who are living on social security. They were promised savings but have seen nothing but higher energy bills.Indra Energy has been consistently higher than *****. For July and August, their electric bill was over $500. Invoice dated July 20, 2022, had Indra Energy kilowatt commodity charge of ********** and ***** kilowatt delivery service charge of ********. The invoice also states, To save money, you must be buying your electricity from your supplier at a price THAT IS LESS than your ***** price to compare. Your price to compare is: $0.08158309/kwh. In comparison Indra Energys kilowatt charge is exorbitantly greater than that of ***** (551% higher), so where is the savings? My parents have since cancelled your service and have transferred over to ***** for all electric services. They were told it would take two billing cycles until the cancellation takes effect, which I find to be unreasonable since my parents will continue to pay a higher price for electricity for another two months.The invoice also states, We have reviewed your account and starting with your next bill your monthly payment plan amount will be $27.00. The next invoice was again over $500, and the most recent invoice was over $300.

  PALMco

  Date: 10/14/2022

  Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Per review of our records, your father, *****************************, enrolled his electric account with Indra on October 1, 2010, into a variable rate plan.Mr. ******* electric account has since been cancelled. The last day with Indra was on or around October 13, 2022, and he will not be charged a cancellation fee. Please note that service end-dates are at the sole discretion of the utility and are not influenced by Indra. Based on our review, we determined that Mr. ******* electric account was billed correctly in accordance with the terms and conditions of his agreement. Additionally, an analysis of his energy account shows an increased electric usage reported to us by the utility, which in part resulted in a higher invoice. For reference, during the June billing cycle, he consumed 638 kWh while over ***** kWh were consumed during the July and August 2022 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings. Thank you for speaking with us on October 13, 2022, regarding your concerns. Indra appreciates the opportunity to have satisfactorily resolved this matter for you. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromMeagan M

  Date: 09/23/2022

  1 star

  Meagan M

  Date: 09/23/2022

  0 stars if possible. Lied about being sent by my energy delivery company, asked me to acknowledge my energy deliverer's rate increase and told me to do that I had to sign a form they presented me on a cell phone that actually enrolled me in their service. I asked point blank if I was signing up for a new supplier and was told I was not. Even had the gall to leave a card for my neighbor who was hospitalized at the time. Received a $330 energy bill this morning and went ahead and gave them a call to make sure I wasn't enrolled. Surprise! Absolutely disgusting, predatory tactics. Am very much looking forward to alerting the ** ******** *******, local government, and my energy deliverer so they know their suppliers are impersonating the deliverer's employees.

  PALMco

  Date: 10/07/2022

  Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Per review of our records, you enrolled your electric account with Indra on June 15, 2022, into an initial rate of $0.09900 per kWh for the first month, followed by a fixed rate of $0.22320 per kWh for twelve (12) billing cycles. Your electric account has since been cancelled. Your last day with Indra is on or around October 7, 2022, and you will not be charged a cancellation fee. In reference to the sales presentation, please be assured that Indras sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra Energy (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are trained to not engage in misleading or deceptive conduct, and to not make false or misleading representations. Indra takes these matters seriously, and upon receipt of your complaint, we immediately reached out to the vendor and out of an abundance of caution, we are retraining our sales agents, and they will continue to undergo the monthly scheduled retraining sessions to ensure they remain fully compliant.Thank you for speaking with us on October 7, 2022, regarding your concerns. Indra appreciates the opportunity to have resolved this matter for you. Should you have any future questions or concerns, please do not hesitate to contact us at **************************************

• Review fromSherrell B

  Date: 08/08/2022

  1 star

  Sherrell B

  Date: 08/08/2022

  This company came to my door under the guise that they were affiliated with ***** electric company doing an unofficial energy audit, asking if we had clean energy. They told my husband that we would save lots of money through switch to their company and their clean energy alternatives. When I go the **** I saw a $340.23 charge from ****************** added on to my regular electric ****. They grossly misrepresented themselves and flat out lied about what their company could do for my family. They told my husband that I would be a switch and save a substantial amount on our electric ****. Please stay away from this company and quickly dismiss anyone that comes to your door from this company. They are flimflammers at their best.

  PALMco

  Date: 08/18/2022

  Thank you for bringing your concerns to our attention. We researched our records and confirmed that *************************** enrolled the electric account with Indra Energy (Indra or the Company) on February 24, 2022, into an introductory rate of $0.07300 per kWh for the first billing cycle, followed by a variable rate thereafter. The Enrollment Confirmation packages, including the terms and conditions of this plan, were provided to the customer following the enrollment. Please be assured that Indras sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading, deceptive, or aggressive conduct.In response to your message, we immediately reached out to the vendor, and though we have been unable to substantiate your allegations regarding the sales presentation, our sales agents will be retrained on our policies out of an abundance of caution, and we will continue to correspond with our vendors to ensure they remain fully compliant.Additionally, per your request on August 8, 2022, Indra submitted your cancellation request to the utility, which provided service end-date of August 11, 2022. Your electric account will not be charged a cancellation fee. Notwithstanding, and in a good-faith effort to assist with your billing, Indra will issue you a courtesy refund to be applied to your electric account, as discussed during your conversation with the Company on August 16, 2022.Thank you for the opportunity to help resolve your concerns. Please feel free to contact us at ************************************* with any further questions.

• Review fromDuecin A

  Date: 08/07/2022

  1 star

  Duecin A

  Date: 08/07/2022

  This company has very sketchy business practices. They lure you in with the idea that you are getting electricity from a more cost efficient and renewable place but undoubtedly just price gouges. I contacted them about the abnormal price during the warmest months of the year but the only thing they can say is market fluctuation to the sum of a $400 and the $600 bills. When I dug further, I used even less energy than last year but paid quadruple more. With that said if gas prices are not $25 a gallon why are my kilowatts. This is beyond obscene and misleading and I will look for legal help for this company.

  PALMco

  Date: 08/17/2022

  Hello ****** ******* Indra Energy (Indra or the Company) is in receipt of your message submitted through the Better Business Bureau (BBB). We regret to learn of your experience and would like to review the details of the account; however, our records do not show an energy account associated with your name or the details found in your review. For us to further investigate your concerns, we kindly ask that you please provide us with the name of the account holder and/or the energy account number in question. We look forward to assisting you.Best Regards,

• Review fromAdil S.

  Date: 08/05/2022

  1 star

  Adil S.

  Date: 08/05/2022

  A rep from Indra Energy showed up at my doorstep, taking my comed account information telling that it is only for renewable energy research purposes and they would send us offers in the future for switching to renewable energy.Later I find out that they have signed me up for Indra Energy as a supplier.I would like to cancel this asap. Will keep others posted on how Indra Energy handles this case.Thank you

  PALMco

  Date: 08/16/2022

  In response to *************************** (the Consumer) complaint, we researched our records and confirmed he enrolled his electric account with Indra Energy (Indra or the Company) on August 4, 2022, into a variable rate plan which included an introductory rate of $0.10100 per kWh for the first billing cycle and followed by a variable rate thereafter.Upon receipt of the customers cancellation request on August 5, 2020, Indra immediately rescinded the customers electric account; therefore, his energy account has not and will not receive service nor be billed by Indra. There is no applicable early termination fee.Indra makes every effort to review and appropriately resolve consumer complaint. Please feel free to contact us at ************************************* with any questions or concerns.

• Review fromWilliam Y

  Date: 07/28/2022

  1 star

  William Y

  Date: 07/28/2022

  My wife answered a telemarketer from Indra/Palm and agreed to a trial rate since they guaranteed lower rates. They were very convincing. My June combined elec/gas was $945.28. I spoke to **** and if i had stayed with **** the **** would have been $180.26. My wife has a disability and when I spoke to them today and cancelled their service I assured them that without anything in writing this could not be valid. The people I spoke with were Indian sounding with a dog barking in the background. I have paid over the last 6 months $3,882.00 more then if I stayed with ****. I have contacted my attorney about scammers and unlawful verbal contracts. I have spent all morning on the phone with these people pure scam.

  PALMco

  Date: 08/12/2022

  Thank you for bringing your concerns to our attention. In response to your message, we researched our records and confirmed that ************************** enrolled the electric and natural gas accounts with Indra Energy (Indra or the Company) on November 10, 2021. ************* completed a valid Third-Party Verification (***) recording, during which she confirmed she was authorized to enroll the account into an introductory rate of $0.06200 per kWh and $0.33000 per Ccf, both for the first billing cycle and followed by a variable rate thereafter. The Enrollment Confirmation packages, including the terms and conditions of these plans, were provided to you following the enrollment.Per your request on July 28, 2022, the cancellation request of your electric and natural gas accounts was submitted to the utility, which provided the service end-dates of August 3 and 26, 2022, respectively. Neither commodity will be charged a cancellation fee. Upon receipt of your message, we conducted an analysis of your energy accounts and determined that they were charged correctly for supply in accordance with the agreements; therefore, no credit is warranted.On August 5, 2022, a Compliance representative attempted to contact you regarding the information above; however, there was no answer or an option to leave a voice message. Indra makes every effort to review and appropriately resolve consumer complaint. Please feel free to contact us at ************************************* with any questions or concerns.

• Review fromZoltan D

  Date: 07/25/2022

  1 star

  Zoltan D

  Date: 07/25/2022

  Beware of this company. I recently switched energy providers and had never been charged over $90 in a month from Indra. My last two weeks (not typical monthly billing cycle) I was charged almost $140 on top of my final months ****. When I called them, I was told that "rates change" and I was being charged the highest rate for those final two weeks. Long story short, they engaged in predatory pricing and took me for a ride one last time. Do not deal with these people. They will squeeze every last dime they can from you if you switch and there's nothing you can do. Disgusting.

  PALMco

  Date: 08/03/2022

  In response to *************************** (the Customer) complaint for *****************************, ******************************************** or the Company) researched its records and can confirm that the ********* electric account began receiving service from Indra on May 27, 2022. The signed agreement that was voluntarily completed, included an introductory rate of $0.06400 per kWh for the first month, followed by a fixed rate of $0.21800 per kWh for the next 12 (twelve) billing cycles with no guarantee or promise of savings. While ************ was originally interested in selecting Indra, on July 12, 2022, we were notified by the ********* utility that effective July 15, 2022, Indra would no longer be the electric supplier of the ********* energy account. Following the notification, ************, contacted our customer service department on July 25, 2022, with billing questions, to which the representative reviewed the rate and terms he agreed into. The Customer thanked the representative for the information presented however, advised he will not pay the ****. Additionally, upon receipt of this complaint, an analysis was conducted, and deemed as being billed in accordance with the terms and conditions sent to the customer; therefore, no rerate is warranted. There is no early termination fee accessed to his electric account.On July 28 and August 1, 2022, a member from our ********************* contacted the customer and left a voicemail with the details of the information provided above. The customer was advised to contact us if he had further questions; however, to the date he has not returned our call.The Company makes every effort to appropriately review and resolve consumer concerns. Please feel free to contact us at ************************************* with any questions.