Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumer Priority Service Corp has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fridge stopped working and on 7/14/23 i submitted a claim. Two different repair companies have came out 3 times to attempt to "fix" my fridge. The first company actually broke something when attempting to fix the fridge. Additional parts have been ordered because of their mistake.It has been over a month and no resolution. I have twin one year kids and a week-old newborn in my home. i am in desperate need of a working fridge. The twins have medications and the newborn needs his breast milk, which is going to waste because this has not been resolved. i am requesting a new fridge and to not have to wait any longer.

  

  Business Response

  Date: 08/29/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:08/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty repair for my non working ** refrigerator with CPS on June 19. I have since been without a refrigerator and have been buying ice for coolers as I wait for the warranty repair. CPS which whom I purchased the warranty from is not covering the item and is expecting ** to cover the cost. This is nothing but a blame game and I am stuck in the middle. I have been placing numerous calls every week to both the repair facility and CPS with no resolution.

  

  Business Response

  Date: 08/22/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  Per the service center, this unit has been repaired and an extension has been added to the customers warranty as a courtesy for the experience.  

  Please **** this as resolved. 

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased a precor stepper piece of athletic equipment from CSM fitness on 7/21/22. As part of the transaction, we paid for an extended, 2 year warranty with Consumer priority services:Warranty # ******** Coverage Length: 2 Years Coverage Description: Product Repair (ACCIDENTAL - PREPAID)Covered Product: PRECOR C776I EXPERIENCE STAIR STEPPER Maximum Coverage: $1,295.00 On October 28, I reached out to CPS to initiate a claim about a repair that was needed. An initial repair man was sent out but the issue was not resolved and began again just days after the technician worked on the machine. I reached out every few days for a month and then was finally able to get a response on 11/29. Again, the issue was not resolved and I received little to no communication until January. In January a second tech was finally sent to repair the machine, and again, he did not resolve the issue and attempted the exact same repair of simply cleaning and lubricating the machine. During the visit he said there was a stripped **** on the machine he could not get to that was the issue, and so he would not be able to actually replace the part. Since that time I have reached out by phone and email to two different representatives at CPS, the last email I received from them was clarifying that the issue was nonrepairable. There has been no response to any email or phone call since that time, despite reaching out regularly. I have documented in writing numerous times that the repair did not resolve the issue, as well as my repeated attempts to be in touch with them without any response. Per our warranty agreement, they are responsible for repairing or replacing the machine if it is non-repairable. They have avoided all communication and responsibility to uphold their contract.

  

  Business Response

  Date: 08/25/2023

  CPS has been in contact with the customer working towards a resolution.  Please contact ************************* for further assistance. 

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The company has repeatedly told me that management will be reaching out. Management left me one voicemail several weeks ago and has not responded to any of my repeated attempts to call them back. There has also been no movement on the actual issue itself that was the cause of the complaint in the first place. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 09/15/2023

  CPS has reached out to the customer multiple times via phone and email.  Please reach out to ***** for assistance. 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought 3 warranties from this company and Ive had to use 2 of them. I wish so badly that I had never purchased a warranty from them. Ive lost more money from unhappy tenants than I could have possibly saved on hiring an outside repairman. This company takes a minimum of 1 week to contact the manufacturer or an affiliated repair company just to schedule ***********, and thats if you call every single day. Then theyll typically have you wait 2-4 weeks for the appointment, at which time theyll need another 2-6 weeks to order the parts. Then theyll schedule the actual repair. Youre looking at a minimum of 2 months to get any appliance repaired. Literally, even a microwave. The representative who convinced me to stick with the company told me that I could hire an outside licensed repair company and submit the invoice with a diagnosis and estimate of repair. I did this, and was never reimbursed for the diagnosis. Then I was told that I couldnt hire an outside company by the same person who said that I could in order to convince me to stay with the company (was not given a reason). Then, 2 weeks later, they sent out a technician from ANOTHER outside repair company, just to give my dryer the same exact diagnosis. Im still waiting for someone to tell me when theyll get the new parts, and I put in my claim nearly 4 weeks ago. If I want anything to get done at all, I have to call every single day to make sure someone is actually working on my case, which takes up a ton of my time. My tenants are asking for weekly rent breaks, and Ive already paid out of pocket for the diagnosis, which they said they would reimburse me for. This company is an absolute nightmare and scam. Both the microwave and the dryer, same thing happened. And they wont give me a refund on the warranty for my other product, even though Ive never made a claim with it.

  

  Business Response

  Date: 08/15/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer but was unable to reach them.  Please call us at ************ for assistance

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted CPS about the issue on 7-5-23, my refrigerator keeps freezing my food and they sent ,************* to look at the refrigerator, his response was the refrigerator is set correctly and I told him that the sensor needed to be check and his reply was since the refrigerator measures the right temperature he didnt need to check the sensor. I have had the same problem since I brought the refrigerator and whirlpool came out and replace one of the sensors, and it was fine now it appears that the same problem still exists. Call back 7-19-23 and the warranty company wants to send the same company back out again and gave me another claim number ******* and now the ************* will not pick up their phone and not getting much help from the warranty company. I need you to contact them to get a resolution for my issue.

  

  Business Response

  Date: 08/15/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim # ******* Submitted a claim for an electronic reclining sofa. Unit stopped reclining. Filed a claim with CPS on 6/20/23. Tech came out on 7/1, advised motor was the issue would contact warranty company to order another. 7/13 contacted by CPS advising the part had been discontinued and thus they would return the cost of the warranty plan. I disputed as the warranty was advertised as if the unit "cannot be repaired, it will be replaced." Asked why i was not receiving the offer for a replacement and asked where in their terms and condition that would apply.. was provided: If the covered item stain or damage cannot be resolved, the Administrator, at its discretion will replace the affected portion or the complete item(s). Replacement item will be the same as or similar to the original item purchased."..."replacement parts or furniture will be ordered from the retailer from which you originally purchased your furniture." Was advised the manufacturer not the retailer i purchased item from was contacted and the item had been discontinued and thus they only had to refund the cost of the warranty. Escalated asking for clarification on since the item could not be repaired why a replacement was not offered (a very similar product is available at the retailer I originally purchased it from.) On 7/13 was once again told they could only offer a refund of the cost of the warranty. When i asked for a portion of the contract that supersedes the portion of the terms i was provided 7/19 "if the retailer is not able to replace the item originally purchased or provide a satisfactory substitute item, you will be given a refund of the purchase price of this plan in lieu of replacement of furniture." Rep: "in lieu of only offering you a warranty refund we are looking to go above and beyond by offering you $500 to settle this matter." I asked why am i not able to obtain the substitute of the previous item i provided a link to. No response.

  

  Business Response

  Date: 08/04/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  This item has been discontinued and per the terms and conditions "If the retailer is not able to replace the item originally purchased or provide a satisfactory substitute item, you will be given a refund of the purchase price of this plan in lieu of replacement of your furniture and your plan will terminate."  In this case, CPS went above and beyond the letter of the policy and offered the customer a $500 check to put towards another unit.  The funds are available once the link in the email is clicked and confirmed.

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Per the business response:

  This item has been discontinued and per the terms and conditions "If the retailer is not able to replace the item originally purchased or provide a satisfactory substitute item, you will be given a refund of the purchase price of this plan in lieu of replacement of your furniture and your plan will terminate."

   

  I had pointed this out to  the, previously as it states ..or provide a satisfactory item  I had provided a link from the same retailer the sofa was originally purchased from of a sofa that is very similar to the one I have (different style name, but look, manufacturer and features are the same.  Per their terms and conditions I am wondering since they cannot repair or replace why I wasnt offered this substitute item, seems very deceiving as their advertising on the original retailers website states if cannot be fixed item will be replaced.  I never was provided an explanation on why this is not an option.

   

  thank you for your assistance.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received any funds from the warranty company, they had offered $600 on August 22nd but did not indicate where this amount was calculated by, and I inquired where in the agreement did it state a suitable replacement is at the discretion of the administrator but never received a response.. see below correspondence with their Rep:

  I just want them to provide where in the agreement it states the satisfactory substitute is at their discretion and how they calculated a suitable substitute would be $600 when the warranty item was twice that amount.

  Reply sent August 22, 2023 to *************************:

  *** *** ******** ******** ** *** *** ******** ** *** **** ** ******* *** **** ********** ********* ** ******* * ************ ********** **** ** * ****** * *** *** ******** *** ******* ********* ************** ********** ** **** ******** *********  ******* **** ** ******** ****** **** *** ****** **** *********** ** **** ******** ** *****
  
  
  Sent from the all new *** app for iOS
  
  On Tuesday, August 22, 2023, 1:10 PM, ************************* <****************************************> wrote:
  ** ** ** *** ************** ********** **** ** ********** ** ** * ************ *********** *** *** ******** ******** ** *** *** ******** ** *** **** ** ******* *** **** ********** ********* ** ******* * ************ ********** ***** *** **** ** ***** * ****** ** *** ******** ***** ** **** **** ** **** ** *********** ** **** ********* *** **** **** **** *********** ** *** ****** ** ** ***** *** ****** ** ******** *** * **** ********** ** **** ** * ******** ******* ******** ****** *** *** ***** *** *********** 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 09/15/2023

  A link was sent to the customer to accept their settlement and the funds will be disbursed.  It was sent again so please follow the instructions to properly receive the funds. 

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CPS Warranty is offering their warranty service to every sale on Mercari and other places. However, once we file the warranty claim, they offer us a refund of the warranty instead. The warranty is stated to fix damages from drops as well, and instead of fixing the damages, they offer to refund the warranty amount of $20. It was also a light drop with just some scuffs. Because of that and being within 30 days of warranty purchase (Which is stated as effective dates for warranty), warranty was not offered. $20 refund back was an easy way out on their end. But imagine charging many other customers for warranties that they never use. Its cheating.

  

  Business Response

  Date: 08/04/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.

  Per your terms and conditions found here: **************************************************************

  ".... Coverage for this plan shall begin 30 days after the date of purchase of the covered product."

  The warranty was refunded back to the customer

  Customer Answer

  Date: 08/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I am now left with no warranty on my item because CPS canceled it. Secondly, they make us email them back just to get the warranty refund. They couldve just refund upon canceling. Lastly, I had to go through PayPal to get my refund even though CPS got my email about agreeing to the refund THREE TIMES. The last email they accepted it, but 10 days and still no refund. Very dishonest company. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 08/15/2023

  CPS has confirmed that the customer has been refunded for their warranty.  Please close this complaint out. 

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so I uploaded some pictures. We actually took a picture of the bottom of our laptop prior to sending it to CPS warranty because they wanted a model number. When the received the laptop they said they would not warranty it because it was submerged in water. See below photo to confirm their response on my claim. The last picture is the bottom of our laptop but they took pictures of someone else laptop and said they would not warranty it. Wow what a scam. Do not use this company for a warranty unless you wanna waste money. They use another company for advertising called Until Gone a website company for great deals. The Apple laptop lasted 2 years and their warranty is c*** Stay ********** reading its actually a scam. Dont make the same mistake I did.

  

  Business Response

  Date: 07/24/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably. 

  CPS has denied the claim in question do to excessive amounts of water damage.  The attached photos were sent to the customer as well.  The photos the customer took before are external images, ours are internal images of components.

  CPS as a courtesy is offering some compensation for the experience.  Please reach out to ************************* at **************************************** 

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

  Your images of your pictures do not show my model number. The bottom of that laptop in your pictures is not mine .  Also if the laptop has internal water damage its on your business  because I didnt submerge it. Again My laptop was never submerged in water.   It doesnt surprise me your business does not want to hold up your end of the agreement on warranty with the stars ratings you have and complaints online on your business.  Also, your business hasnt even provided the details of your warranty to me meaning who knows what excuses your business will come up with in order to rip people off.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 08/04/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the 5 year CPS warranty on our are refrigerator and they have been an absolute nightmare to deal with. We have had the units installed for 2 years and have had a total loss of everything in it 3 times. They claimed in 4 emails they would not replace any food loss. They continued to fix what they thought was the problem until the most recent estimate to fix was more than what they deemed worth it. They offered us $704 to replace it- with tax, warranty and the cost of the fridge (which is now more to purchase) we paid over $2000 and we have had thousands of food and medicine lost (which by the way, here they do not cover medicine). After arguing that I dead to be paid in food loss, they have sent it for review. We still have not received an acceptable agreement for replacement compensation on the unit. It turns out that there is some type of dispute process for loss of food but that only includes meat- no fresh food, dairy, condiments, medicine, etc. I have provided a month worth of grocery receipts because I was told they will go line by line and come up with a settlement.In my opinion, they only fair settlement is the full value I have paid considering I have gone weeks total without a fridge, will be paying more to replace it, and have had a complete loss of everything in it 3x.

  

  Business Response

  Date: 07/14/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.   
  
  
  CPS has reached out to the customer and reviewed the terms of their policy with them.  We have initiated a settlement and sent reimbursement for the approved food spoilage.  The customer needs to review the email that sent and accept the settlement so the funds can be disbursed. 

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The current offer is at 50% of what we paid. The warranty was only in effect for 1 year as the first year was covered by the manufacturers warranty. 

  In addition, they have a food policy (to which they lied about in our first three communications) that covers up to $250. We received a check for slightly over $100. 

  In addition, we spoke to a representative that was unbelievably rude and demeaning. We let him know that we wouldnt be accepting a low ridiculous offer. He laughed and said they have 90 days to respond and that the BBB complaint meant nothing to them. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 08/04/2023

  The food spoilage mentioned above covers up to $250.00 of frozen food only.  After reviewing the receipts, the liability came out to the $103.39 which was cashed by the customer.

  The settlement that was issued was the remaining liability on the policy.  The unit has had a few service calls and the amount remaining is the settlement amount.  As a courtesy, CPS has added $50 to the amount and emailed it over to the end user.  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for new health insurance last week through True **************** Agency LLC/************ and received an email from Community Priority Service thanking me for signing up with them. I have no record or knowledge of having done this signed up for a warranty. I have since cancelled my insurance.Plan: CPS Health Protection Plan Tier 3. Email from CPS:Thank you for choosing to protect your valuable assets with ************ together through our partner CPS. CPS will manage claims for your protection plan (separately from any other ************ programs in which you may be enrolled). I received a warranty number and a contract number in the email.I DID NOT enroll/sign up for a health warranty plan. Upon finally reaching their customer **********************, she couldnt give me any more information other than the plan covers medical devices like wheelchairs and they didnt have my financial information on file. I do not need any sort of medical device.My father received an email tonight from CPS thanking him for signing up through National Appliance Warehouse. He DID NOT purchase anything from National Appliance Warehouse. The email was addressed to him which is suspicious.I believe CPS is a fraudulent company - I cant get anyone to tell me any information about what these two warranties are for and I feel like my father and I are being scammed and do not want identity/money fraud. Its an endless loop trying to reach someone!

  

  Business Response

  Date: 07/05/2023

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably. 

  CPS is not involved with signing up or billing directly for these policies, they are done directly through the dealer.  We have cancelled the policy and advised the customer to reach out to the dealer directly with any questions regarding refunds.