Reviews

This profile includes reviews for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Consumer Priority Service Corp has 3 locations, listed below.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
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  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

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  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

Review Details

• Review fromVeronica B

  Date: 08/27/2024

  5 stars
  ** was very helpful and pleasant in assisting me in registering my new washer and dryer combo.

• Review fromKevin W

  Date: 08/22/2024

  5 stars
  Easy to work with. Registered the product fast and all of the information was provided ahead of time to make it even easier.

• Review fromPA D

  Date: 08/22/2024

  4 stars
  ** was helpful with my warranty registration. I will continue to contact the company when I need to.

• Review fromOmari P

  Date: 08/22/2024

  5 stars
  Originally was going to leave a 1 start review. MY headphones ?? were damaged and couldn't be repaired. They tried to settle with an offer for 1/3 of what I paid. The so called depreciated value. After just 5 months. I was unhappy and reached out to the claims ***** I received a call back within a few hours. The claims manager I spoke with was very understanding and helpful. She modified the settlement to cover the entire purchase price of my headphones ??. It was a bad situation turned good!

• Review fromJason P

  Date: 08/22/2024

  1 star
  They're awful. They've been "working" on my claim now for 9 months. They don't call back when they say they're going to call back. They're unmotivated. Find a different warranty company, this ain't it.

• Review fromNike H

  Date: 08/21/2024

  5 stars
  ***************** did a great job at assisting me get my washer and dryer under warranty. Excellent service.

• Review fromPeter S

  Date: 08/21/2024

  5 stars
  I was having trouble submitting my registration for a big-screen TV. When I called CPS to activate the registration, I was given the option of having a callback, which is much easier than waiting on hold.A.J. called and was a great help with the registration process. He already had most of my information on-hand, and I provided the rest, so now I am covered for future issues with the TV. It was a quick call! Thank you.

• Review fromCassie W

  Date: 08/20/2024

  1 star
  Dealing with this company for 4 months. First problem: they do not pay the service company so I cannot schedule service with the company they assigned me. In May, I had to chase down CPS over 2 weeks to pre-pay the service company the $75 service appointment fee before they could come out and diagnose the issue. Now it's August and I have received the part from the manufacturer, but the service company will not put me on their schedule to come install because CPS has still not paid them for the labor 3 months ago. The service company has tried getting payment from CPS numerous times over the past 3 months. Always a generic "your request has been submitted" reply from the claims agent at CPS, ***********************************.Second problem: Cannot reach anyone at CPS about the claim. You call, wait on hold for 20 minutes and then the system forces you to accept an automated call back (supposedly holds your place in the queue). THEN when you receive the call back and answer, it goes directly to voicemail. Seriously? Your system calls me back and then sends me to voicemail? (And no, nobody will ever call you back if you leave a vm) Or, 3 times that I've gotten a "call back" the line just went dead when I picked up. If this were not so frustrating, it would be comical. The two times in the past 4 months that I actually have gotten through to the claims department, they give me wrong/outdated information - or just a generic response that the issue will be resolved in 24 hours - and I have to push them to check deeper because I've kept in the loop with the service company and know it's been well past 24 hours and there is no movement.Dealing with this company will make you feel altogether helpless or like someone is playing an elaborate prank on you. I would not have chosen to work with them, but my manufacturer (Ilve) has a deal with CPS to handle manufacturer warranty claims. My advice is (a) don't buy an Ilve appliance and (b) definitely do not buy a warranty with CPS.

• Review fromVictor C

  Date: 08/19/2024

  5 stars
  The customer ********************** rep ** a great job on helping me with my registration. It was a very easy process.

• Review fromJoyce O

  Date: 08/09/2024

  1 star
  Your company is completely worthless. I have been dealing with this company since June 28 due to a non functioning refrigerator with your extended warranty I paid for. This company has been pushing me at the refrigerator company to fix it and they will not. It is solely this warranty company to pay for the repairs and labor or give me a settlement amount. I have done all that was requested , including getting an estimate of parts and labor costs , emailed it and was refered to the refrigerator company. I amnot going back and forth waiting indefinitely for this. I have an authorized repairman to fix it and will order the parts in a timely fashion. I want the check to pay for this and Im not waiting any longer