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Business Profile

Home Electronics

Pyle USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this from PYLE USA and it is missing parts, I contacted them and went back and forth providing all information, they told me the parts were on the way. Then they just emailed me they will not be sending me the replacement parts

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a guitar from **** on Apil 16th. I found the guitar for a cheaper price on a partner website. Before purchasing the cheaper guitar, I canceled my first order. I canceled order Order ******** at 1 PM on April 17th. I received the item on April 21st. On April 21st, I initiated a return to the company via the online chat. There was a disconnect on the chat. I tried again a few days later. I was told on April 30th via email that I would receive a pre-paid shipping label to return the guitar. I again initiated contact and was then told that I would have to pay the shipping cost to return the guitar. I just want to return the guitar without financial impact to myself. I asked for my complain to be escalated. I feel that I should not be responsible for their inability to cancel the order and their offer of a free shipping label.

    Customer Answer

    Date: 06/09/2025

    At this time, I have been contacted directly by Pyle USA regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    I was told I would receive instructions and a return label to my email. The message sent to me is in Dutch and French and unable to be translated into English. It appears to be a spam message. There were security warnings when I opened the message link. They have sent it to me multiple times - the same spam-like message. They asked for a secondary email address. I sent them a secondary email address, they did not send any emails to the secondary email address. My last contact with them was 7 days ago when I requested an escalation, a third request for a phone call, and to work with a different customer service agent. I have also contacted the again through chat, and I was re-directed to my customer service agent. 

    At this point, I want my money back. I am not even sure if I return the guitar that I would get my money back. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ********* *******

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a floor robot vacuum as a gift. It did work, I filled in all warranty information and contacted the company. They sent me a used product that didn't work. I contacted the company again, they sent another marked refurbished, that also didn't work. I contacted the company again, after several weeks they responded telling me they don't send used or refurbished products and basically told me I was untruthful and said to send them back the 2 worthless products I eagerly agreed asking for prepaid labels so they can confirm that they don't work. More weeks passed and I received an email telling me where to send the products AT MY OWN EXPENSE. It would cost more than half of what it would cost to go to a local store and buy a similar product. I believe this company is negligent and aware they are peddling garbage and do not stand by their warranty. After 5 months of trying to work this out with them, via email , as that is the only way to engage with them I am at a wits end. Awful, buyer beware.

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being denied multiple times to repair/replace a part that was under warranty, I submitted a BBB complaint, to which I received the following reply:** ********** **** ********* ***** ** **** ***** **** ********** *** ***** ****** *** *********** **** ********* *** ******* ** ********** *** ************* ** **** **** **** ** **** **** ****** *** ************* ******* ********** **** *** **** ******** ** ******** ******** ***** ** ****** *** ** ******* ******** ****** ******** *** ******* *** ***** ** ****** *** **** ** **** **** *** ** ********* ********** ****** **** **** **** ******** *** **** ****** **** *** ******* **** ** **** ** ******* *** ******* *** ******* ********** ** ***** ***** **** ** *********** *** ** ***** ** ****** **** **** ***** *** *** **** ** *** ** ** **** ****** ****** **** **** ** ***** *** ** ** ******** ** ** ************** ** *** *** ******* ***** **************************************************** ***** *** *** ****** *** **** ** ***** **** *********** **** *** ******** ******* **** and despite me calling and emailing, the company has done NOTHING to make this right. It is costing me time and energy and the customer service I have received has been AWFUL! I submitted the correct warranty ticket while the item was under warranty, and continue to receive denials and refusals with no effort to "make this right"...

    Customer Answer

    Date: 05/28/2025

    Better Business Bureau:

    At this time, I have not been contacted by Pyle USA regarding complaint ID ********.

    Sincerely,

    ********* *******

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am calling into question the legality of ********** website design. I did not intend to purchase an additional 2 megaphones; when in the "cart," 2 additional megaphone sales popped up, which I clicked on. I later received a surprise that by clicking on the sale pop-up, I had purchased the items without ever clicking purchase!! This has got to be extremely illegal. On top of that, they are refusing to let me return the extra megaphones because I was supposed to "refuse the package" even though at the time I did want 1 megaphone. This is preposterous!!

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a trampoline off amazon Serenlife 12 trampoline late December.Put it together with no issue, however the wind got ahold of it and damaged the top rail.After tracking down the parent company to *********, which is Pyle USA I opened a ticket on 1/13/25. After a correspondence of determining the model. I was informed I apologize but that part. We don't sell it separately on 1/16/25. Disappointed I looked through their website and found the replacement part! I ordered ORDER PL-***** on 1/15/25. Part was delivered on 2/1/25 (after being lost in the mail system). ***note on the user manual there are two model numbers ************************ I matched the model # to the part on their website when ordered. Immediately went home and the part did not fit, the trampoline I have needs square ends and the part had oval ends. Created a ticket on 2/2/25. Wanting a refund for my $100+ item. On 2/3 I start conversation using email with customer service, having to send pictures. Turns out they invoiced the wrong part, claim I ordered the part for SLPMTR12CK not ********** (manual shows both models!) then they want a picture of the manual. At the time I couldnt locate it. On 2/9, I ask again for a refund, and have opened two tickets since with no response. I am so frustrated I bought a different trampoline for my kids and will eat the cost on my new damaged unusable one, but feel they should allow me to return this unused wrongly send part.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a small radio. It did not work. The company is completely unresponsive. The return link does not work. I managed to speak with someone via the chat. He said someone would contact me in ************************************* and the company does not respond to emails.

  • Initial Complaint

    Date:01/14/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 14 2024 I ordered two units, one was a beginners guitar and the other was a beginners drumset. Due to personal reasons, I returned both of the units when they were delivered to my house on December 20 2024. I discussed this with ***** customer service and per their return and refund policy, said that they would refund me for both units. On December 30 2024, both units arrived back to **** where they originally shipped them out from. The same day, I was refunded in full for the first unit, however I have not yet received a refund from the second unit despite them being delivered back to **** on the same day. I have called every day and spoken with customer service for the last two weeks about this, and every time they refuse to answer any questions or discuss anything over the phone, saying that they will escalate the issue and email me by the end of the day. The email that I always get at the end of the day is the same, stating that they have already refunded me for both units. The last time I called which was today, they hung up on me when I asked to speak with someone directly rather than be directed to the emails. I am still currently waiting on a refund of ***** dollars. I am including screenshots from my banking app as well as tracking information regarding the units.

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sells a 4 burner BBQ grill called Nutrichef NCGRILL2 through various on-line outlets like ****** and **********, etc. I bought this grill on ****** on August 15th, 2022, and paid $580.19. The stainless-steel burners on my grill burnt out slightly over two years after I had purchased the grill. The company's User Guide clearly states that they warranty their burners for 5 years from date of purchase, and that they will replace any such defective burners during that 5-year period. I have emailed and called (and spoken with) their **************** representatives (including someone representing themselves to be the supervisor) more than a dozen times, and at various times I was told that they didn't warranty the burners, or that they warranted them for two years, or they needed pictures, and then they needed more pictures, etc., etc. Bottom line, after more than a month of trying to get this company to honor their warranty, they have not and will not replace the defective burner parts. Of additional special note, there are many, many reviews on the retail sales outlets that recount exact/similar complaints of this company not being willing to honor their warranty!! Is so frustrating that I paid a large sum of money to purchase a "supposed" high-end grill, and I now find that this company is clearly a shady organization that has no intent of honoring its stated obligations. Because the defective burner can leak propane gas, I cannot safely use the grill until the problem is resolved. Please help!! Thank you very much.

    Customer Answer

    Date: 11/23/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August of 2023 purchased **** Receiver/Amplifier It was under Warranty but has since expired due to lack of Communication from PyleUSA I called them with the issue starting in April of 2024. I have a trail of emails to them and from them asking for help .I did send them pictures of the issue and explained to them what was happening I would like to have them either repair or replace this item .The Warranty was still active in April of this year.The sound quality has become intolerable with the cracking noise etc. I am unable to use it the way it was intended.

Pyle USA is NOT a BBB Accredited Business.

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