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Business Profile

Home Electronics

Pyle USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these outdoor speakers with the idea as it said on their speakers waterproof. They obviously were not. I reached out to the company with several emails and pictures and all they offered was a coupon. I just wish to have my money refunded.

    Customer Answer

    Date: 09/17/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 27th, I purchased a *************** scooter on Amazon. After the purchase, I checked it on my phone and saw that is was a highly returned item with quality issues, so I decided to cancel the order, but Amazon did not catch it in time. Needless to say, the scooter worked for about 5 minutes and once for almost 15, but after that it has been maybe 5 seconds before the scooter powers down after a full charge. Amazon support could not help with anything, so I tried the **** site. I sent multiple emails and even chatted with an associate who told me someone would contact me within ********************************************************** All I want is a working scooter. I am not asking for money as Amazon compensated most of the loss, but I still have this broken scooter in my garage. I offered to buy parts if that is what it takes, but no communication is not getting me anywhere. Please respond.

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on May 14, 2024, arrived may 20, 2024. Radio stopped functioning June 18th. I left it unplugged overnight to see if that would fix anything. It did not. The display on the top reads: HIFI. No sound but occasional dim colored lights show around the front speakers. Sent a message to customer support on June 19th, and went to the website *************** and chatted with ******* from customer service. Nothing he suggested worked, but he told me my email message is in the system and I should be contacted within 24 to 48 hours with a ticket number of:******* The Companys representative(s) offered several fixes, but none worked. I was then offered a choice of either a replacement radio, full credit plus Ten (10) dollars toward any product purchased from the Companys website, or a refund. I opted for the refund. I was provided a return shipping label, and the radio arrived on July 16, 2024. I wrote PyleUSA on July 17, ***************************************************** a refund, even though I have asked for a refund, I do not want to be out both a radio and the purchase price. Now the Company is stalling. I previously provided a copy of the online purchase receipt, but I am being asked to provide the receipt again. In addition, the email reply I received states the Company wants to make sure the radio arrived. *** delivered it on July 16, 2024, and someone named *** signed for it.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7 2023 I purchased a **** Speaker via Amazon for my son as a Christmas present. My son informed me in late February that he was no longer using the speaker because it didn't work right. The sound on it crackles and does not clear. We did try adjust the various control buttons but nothing helps. The speaker also does not hold a charge. It can be plugged in for 2-3 days but then still only remains charged for about 15 minutes. I did purchase an extended warranty through Amazon so I attempted to process the return through them but was told the first year is under warranty through ****. I then contacted **** They requested the receipt and the video of the device. I sent both. It takes **** a long time to respond. They finally responded that the will check it out and decide if it can be fixed or needed to be replaced but indicated that I would have to pay for shipping to and from the **** store. Shipping will be a terrible cost.

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a piece of equipment that needs repaired and all **** done is blow me off.

    Customer Answer

    Date: 03/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.
    They completely discontinued all correspondence on the matter.
    Sincerely,

    *****************

  • Initial Complaint

    Date:01/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a gift of a Nutrichef Vacuum Sealer in December. Included in the product was an offer of "2 Free Vacuum Sealer Rolls" in exchange for registering the product. Enclosed is a photocopy of the offer.I timely registered the product, indicated the "purchased from" as Other (no "gift: category on their on-line form) , but never received the two free rolls. I then contacted customer service, who are refusing to provide the free rolls unless I present a proof of purchase which I should obtain from the gift giver, not a condition of their offer.

    Customer Answer

    Date: 02/06/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I puchased a set of PyleUSA Bluetooth waterproof headphones on August 31, 2021 for $48.59. In late February of 2022, the headphones began to malfunction, and I reached out on March 13, 2022 to ********************************** to get assistance with either repairing or replacing the headphones, as per the 1 year warranty. On March 16, 2022, I received a response to replace the headphones with a pair that was not comparable to the pair that I have, as they did not have the one I purchased available at that time; I replied that I would be willing to wait until it was available. They received the response, and replied with "Thank you for letting me know. I will note that when I transfer your information to our parts department." I waited, in the meantime scanning Amazon (where I originally purchased them) to see if they were back in stock there, and finally I reached out again on July 11, 2023, stating that I saw the unit was now available on Amazon, and I had not received any response from **** support for over a year at that point. They replied that the case would be escalated; I didn't receive any further responses. So again, on November 27, 2023, I reached out to get a resolution and get a replacement. After a few emails back and forth, they indicated that I would not be getting a replacement: "We do apologize but I already raised your concern to our higher department. And upon them, we can no longer replace your unit. Since you purchased it last August 31, 2021, It means it is already out of warranty."I replied asking for an escalation, stating I had opened this case while under warranty, and their support team allowed for the case to drop, and thus didn't provide proper service. They are legally required to honor their warranty. They would not provide any other means to get my case escalated for resolution; this is why I am reaching out to BBB.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on Oct 6, 2023 Order number ******************* Item amount CDN$ ****** *NEW*What I got was a used item!After having multiple issues I was given a 1 year warranty,A warranty that would have started November 6th 2023 and was to end on November 6th **** I purchased this item off Amazon and what I purchased was supposed to be a new unused item when I got it it was clearly a used item from the wear and tear clearly visible.I had brought this to their attention among other issues by email and they they seem to have ignored that part of the email and decided to do with other issues I was having with the treadmill and the outcome of that decision was **** gave me an extended warranty for one year, after a few months I had contacted them again and told them for a second time that I was getting an electrical current hey electrical current that is crossing my heart from there heart rate monitor that is on their handrails on the treadmill this is something that can kill somebody, they keep me emailing them back and forth to let the 30 days run out for it would be at my expense to send it back to them at a cost of $150 or more, they purposely waited me out the 30 days so I could not return it back to Amazon!The email that I received from them is this:"Upon consulting our higher department, it seems like you will need to send your unit in for repair. I'd be happy to submit a warranty claim for you. Kindly provide your shipping address to proceed. Please take note that ALL SHIPPING COSTS ARE THE CUSTOMERS' RESPONSIBILITY UNLESS WE HAVE INDICATED OTHERWISE PRIOR TO THE **** BEING SHIPPED BACK TO US."After giving them my address I received an email telling me "We regret to inform you that our shipping cost coverage only extends to items weighing 15 lbs or less. After verifying the weight of your unit, we have determined that it surpasses the weight limit. Unfortunately, we cannot provide coverage for shipping fees on units that exceed the 15 lb limit."

    Customer Answer

    Date: 01/26/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the sound system in October of 2022, only used portable sound system a handful of times 6/3/23 I was carrying portable sound system and the handle broke sending speakers and main unit to the ground, no damage was done to the sound system however the hand could no longer be attached to the system, effectively making it not a portable sound system. I Requested a warranty claim through their website for a new handle, I was told that I could ship the unit back to them at my cost and they would look at it and determine whether or not it needed a replacement handle or a new unite however, it would be at my cost. I explained to **** that I would like them to just send me a new handle as I would be willing to install the new handle. For the last three months I have been told that it is unavailable with no time frame.**** Support continues to manufacture this sound system; however, they do not have a handle that can be shipped, I do not understand. When I ask to escalate this, I am told that no one else can take my call, but I would receive a follow up email. Which always says the handle is not available and they do not know when it will be available. I have even suggested that they send me exactly the same unit at their cost and I would then send mine back to them in the packaging to make it right, but they don't even want to do that. All I want is the handle, I cannot use it as intended because the handle secures the speakers making it portable (all in one) Now I have three separate pieces that I have to move around in order to use this product.

    Customer Answer

    Date: 10/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in June I purchased 2 items from Amazon, both from the same company PYLE AUDIO once I received both items and installed them I filled out the warranty cards on both items. Also inside both boxes were rebate cards at which I did register both items and filled out the cards electronically. (I will admit one rebate was for 10$ and other was for a free flameless lighter) . I gave it over a month then I started calling the company , July 17, July 21 July 28, it was an act of god to even get anyone, once I did get someone they would tell me the same story over and over , theyll get back to me well that never happened so I would continue to call them again , it was more the principal now then anything. Finally after multiple days of calling them and getting someone in rebate ***** I got an email and they said I was registered and I was good , she emailed me 3 times wanted my receipt of when I purchased and also where from . I did comply , sent her everything she asked for and then she wrote me saying again I was allset everything was good and if I could please leave a review on each products so it would help other customers purchase there items, I responded with I would after I got my 2 rebates , well that was it the emails stopped . I wrote her 1 more email and said I was getting ahold of the BBB due to the company not fulfilling there side of what I purchased . Honestly I didnt even buy the 2 items for the rebate , but now I am determined to have them give me what I am promised, if they didnt want to give a rebate they should of never put rebate cards in the items I purchased. All I am looking for is what I as a consumer am owed from this company Again I am not asking for a refund, just want help getting my rebate I am owed .Attached is my receipt that I sent them

    Customer Answer

    Date: 09/11/2023

    Better Business Bureau:

    At this time, I have not been contacted by Pyle Audio regarding complaint ID ********.

    Sincerely,

    *******************************

    I have not heard from anyone associated with this company about my complaint as of 9/11/23

    Thank  you for following up 

    ****


Pyle USA is NOT a BBB Accredited Business.

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