Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

322 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a home warranty policy with Complete Care Home Warranty and I filed a claim back in February which I have not received payment. I called every month since may after there mandatory 90 day processing period. They gave me a different reason every time as to why I had not received payment for claim ***** on policy *********. the customers service rep would say I cant provide that kind of information a member of management will contact you which they never do. I one instant I was able to get management on the phone they state the claim was process and the payment department only prints checks once a month and your will be printed in the next batch that was July. 10.01.2022 I sent a email to there Claims which I was directed by the customer service rep on the September call so I could cancel the policy. I haven't heard back form them. I called today and there number is no longer working.
Business Response
Date: 11/03/2022
Ai-***********************,
We understand the issue and we will be happy to look into this matter for you. Once we contact our billing **** we will be able to give you more information.
Thank you,
CCHW
Customer Answer
Date: 11/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They still have not contacted me to resolve the matter

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**************************

Business Response
Date: 12/01/2022
**************************,
Please feel free to contact us directly at ******************************* and we will be happy to assist.

CCHW
Customer Answer
Date: 02/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because the email they are providing is the same one I have used to contact them with no response.
Before I file the complaint with the BBB, there were multiple attempts to contact Complete Care Home Warranty via email. the last attempt was made in October this is when I discovered the number provided on the web site was not working nor was any other number I had for contacting them. the only acceptable response from them would be a termination of contract effective date of 10/01/2022, and refund for remaining balance of contract Which was to provide coverage until 2025(3year).

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**************************
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I bought a 6 year home warranty for $2700 in January of 2022. We tried to use the warranty on a number of occasions and found that no subcontractors (those that fix the warranty claims) were willing to work with this company. We are located in *****. I cancelled my policy in August of 2022 after only 7-8 months of coverage in which they couldnt fix ****! We were told they would reimburse us within ***** days and as of yet, havent received a thing. They wont respond, etc. STAY AWAY FROM THIS COMPANY.
Business Response
Date: 11/02/2022
*** ******,
We do regret any frustration however since you have completed a chargeback, there is nothing more that we are able to do for you.
CCHW
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had filed a claim July 21 and 22 for my dishwasher and microwave. I had a tech over who diagnosed the issue and it would be cheaper to replace the two appliances and the home warranty was going to cut me a check for the amount they would have covered for repairs to go toward new appliances. Ive yet to receive any check and I cant get ahold of anyone to give them a new address to send a check. Can someone help me?
Business Response
Date: 11/11/2022
**************,
We are happy to look into this matter for you. Kindly please allow us to reach out to our billing department to verify the information.
CCHW
Customer Answer
Date: 11/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

If someone could call me to discuss. I was told that a check would be processed back in July but they needed my new address to send a check to. If all yall need is my address a simple phone call would correct the delay in sending a check. I understand you want to look at billing, which is fine, youll see what I state is correct, but when will I be contacted?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 11/30/2022
**************,
Please provide us with the current address and the policy number. We will be happy to help change the address for your mailing.

CCHW
Customer Answer
Date: 12/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The current address is *****************************************************************************. Precious address was ************************************************************** ******
****** ******* *********
****** ******* *************************
******** ******** *** ********** ************* ** *****
***** *****
******** *************** ******
***** ********** * **********

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent $2250 for 6 years of warranty, ever since the first time I needed a repair I've had issues and have asked to get my money back. They sent a technician that only took care of one problem the ice maker, a month later the ice maker is not working again. When I try calling the number is disconnected and there is no way to reach any of the numbers they have given me. I would like my full amount back I don't trust them to send any good technicians and feel that this is a scam since now all their numbers are disconnected.
Business Response
Date: 11/11/2022
*** *****,
We do understand your frustration however you used our services and we have spent over $300 on repairs for you. If you would like to cancel you are able to do so with a refund of $1000. Kindly please let us know and we will do so for you.
CCHW
Customer Answer
Date: 12/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Thanks for getting a response from the business, however when I tried contacting them all of their numbers were disconnected with no communication or a new way of contacting them for them to fix my refrigerator or refund.
The agreement was for 6 years for $2250, that is $375 a year. A $1000 refund is not acceptable when they sent someone that was not qualified to fix my refrigerator and puts a part in that doesnt even last a month. I have not had this policy for a year yet, started 12/26/21, the right thing to do would be refund me the entire amount for all the trouble I had to go through with this company but I will accept back $1875 Plus my $45 copay, I paid for the bad job that was done, to the same card I made initial payment with.

Thanks much,
*****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 12/15/2022
*********************,
Our policy states that if you have had work done by the tech and it still did not work, you should have contacted them since it would have been under the warranty from the tech. We regret any frustration however if you do not wish to have the refund that we are explaining is correct, we will be happy to keep the policy open.
CCHW
Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I did try to contact you when it stopped working again but all of your phone numbers were disconnected only when I opened this complaint through BBB your responded. Please refund me the money I do not want any other service from your company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************
Initial Complaint
Date:10/19/2022
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for home warranty coverage on 11/19/2021. Monthly payments were withdrawn from my account every month since. I never filed a claim until today for my refrigerator (not working), 10/16/2022. When I logged on to file a claim, the main page says my contract is ACTIVE, but when I proceeded to file, apparently my contract has been CANCELLED! I have no idea when or why and when I called every number I have for them, *************************** and ************) they apparently have all been disconnected, I keep getting a ******* recording saying "the called party is unavailable". Needless to say, I am ******. I will try again tomorrow, but this is completely unacceptable. I want a full refund of payments made. I have not been contacted by anyone from the company in reference to my account being cancelled. I assumed my home has been safely covered all this time, but I now believe this is a scam company.
Business Response
Date: 11/11/2022
Dear *** ********,
We do regret your frustration and do see that we chose to cancel your monthly policy. This is within our policy rights to cancel at anytime for monthly policies.
CCHW
Customer Answer
Date: 11/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I was not made aware of the reason for cancellation. Nor am I aware of date of cancelation. There has been no mention of a refund, because I had been under the impression my home was being protected by my contract/policy put in place by your company.
I was taken advantage of, money was taken for a year. All of a sudden, when I file a complaint into your actions, I am not given any relief.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 12/09/2022
*******************************,
Kindly please be more specific with your response or contact us at *******************************
Thank you,
CCHW
Customer Answer
Date: 02/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been

I have tried to contact someone at your business for months without any luck. Refund my money now, I will state all of this AGAIN.
I signed up for home warranty coverage on 11/19/2021. Monthly payments were withdrawn from my account every month since. I never filed a claim until today for my refrigerator (not working), 10/16/2022. When I logged on to file a claim, the main page says my contract is ACTIVE, but when I proceeded to file, apparently my contract has been CANCELLED! I have no idea when or why and when I called every number I have for them, *************************** and ************) they apparently have all been disconnected, I keep getting a ******* recording saying "the called party is unavailable". Needless to say, I am ******. I will try again tomorrow, but this is completely unacceptable. I want a full refund of payments made. I have not been contacted by anyone from the company in reference to my account being cancelled. I assumed my home has been safely covered all this time, but I now believe this is a scam company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for 4 years of service in advance. I can no longer get in touch with this warranty company to have work done on my home. I have emailed and tried the number to call, but no luck. I am wanting to find out if they possibly went out of business and I have lost all the money that was paid - $2400.00.Let me know if you need me to provide any other information.Their phone number that is listed: ************
Business Response
Date: 10/31/2022
**************,
We do regret your frustration and we are currently an active company. If you would like to reach us please email ******************************* or go through the customer portal.
CCHW
Customer Answer
Date: 11/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They have not replied to any of my emails that I have sent them or provided a phone number for direct contact.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Customer Answer
Date: 11/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have not received any response from this company. I have sent several emails to them with no replies. I have filed on my accound for services and have not received anything back to get repairs done.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 12/01/2022
**** ******
We regret any frustration, kindly use our reimbursement process for your claim. You can submit the diagnosis to us directly at **********************************
Thank you,
CCHW
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a home warranty policy in March 2022. I have a paid acknowledgement and bank receipt. I have been trying to call this business to file a claim and the numbers are no longer in service. I can't locate any other numbers. I paid hundreds of dollars for a policy with a company that I can't use. This not good. In the past, I have had no issues with reaching them and now I can't. Businesses can't get away with that. They could have sent a letter and gave me options.
Business Response
Date: 10/31/2022
Dear ****************,
According to our records we do see that there are two policies for you. One is expired and the other is active however there are no claims. You can always go into the customer portal to place a claim.
Thank you,
CCHW
Customer Answer
Date: 01/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
What customer portal are you referring to? I have never used a portal to make a service request. I attempted to locate anything in the website that refers to a customer portal and I couldn't find one. I tried to call your company and none of the numbers worked. I email your customer support box and never received a response. My contract states to initiate a service request to dial ************ 24x7. No portal information listed. I would like a complete refund.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:10/17/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a 6-yr contract with Complete Care Home Warranty back in Oct. 2021. The sum of the plan was $5400 for three properties for the term between 10/13/2021 10/13/2027. So far, only one very small claim (I believe it was <$100) in Oct. 2021 was successfully executed. Since then, I have two claims to report but have not been able to connect with a supervisor since February 2022 after numerous (>20) calls, emails and online filing on their website. Many of the calls no one picked up after long holds. The last few calls I and one of my tenants made were in early October before this writing and the phones beeped twice and became silent (dead) I cannot call anymore! Here are some additional details:1)Before their phone lines ***************************) became dead, Every time I called, if the phones did go through on occasions, someone in their call center answered the call and I told them to report my claims, make notes online in my accounts and/or email me so I can have a record of the call. They said that they cannot record online nor email me, but they would tell the supervisor to call me back. Of course no one ever did! I asked to speak to the supervisor, I was told that I could not because the supervisor was not available. 2)For some of the calls, I made notes on the dates and what were told. For example, I made calls in March, May, Aug., Sept. (9/2, 9/7, 9/12). I sent emails in Aug., no response so more mailing wont help at all and I stopped email them.3)Their phones stopped ringing recently in October 4)The contract says that I can cancel anytime and will be refunded with prorate. But I have no way to ask them to cancel.***** help me to contact Complete Care Home Warranty, ask them to cancel the contract for me and send me the refund. I will be grateful if you can please let me know that you received my complaint and request, and also anything I need to do to facilitate the cancellation and refund process.
Business Response
Date: 11/10/2022
Dear ********;*****,
We have reviewed your policies and see that there are two and they do not have a refund at this time. You can still cancel if you would like. Please let us know.
CCHW
Customer Answer
Date: 11/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear ****************,
First of all, thank you so much for being able to get the business CCHW to reply to BBB about my complaint because CCHW never responded to me directly to this day. However, their response is far from satisfactory and will not close the case because 1) I have three policies in the contract, not two as in their response; 2) they said in the response that I can cancel, but they did not say how and whether they will refund me (with pro-rate); 3) on their website, there is no function for cancellation, and they have not responded to my request for cancellation, so I have no way to get their acknowledgement about my cancellation request and a confirmation about the refund. Therefore, I'd really appreciate if you could continue to follow up with them about my complaint And ask them to contact me about my request for cancellation because you are able to get their response!! Please let me know if you have any suggestions for me. I will also try to call you to the number in your email ************.
Thanks you so much!
In order for the BBB to appropriately process your response, you MUST answer the question above
Sincerely,

*****************

Customer Answer
Date: 12/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Reference ID # ********: I am not satisfied with the response from the business. They have not contacted me nor processed my request for cancellation and refund. This business committed fraud. Please reopen the complaint and follow up with the business.

Thank you for your help in this matter!
***

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** *****

Business Response
Date: 12/21/2022
*** ******
We are able to cancel the policies that you have requested however there are no refunds on two. Please let us know how you would like to proceed.
CCHW
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My AC stopped blowing cold air. I filed a claim with Complete Care Home Warranty on 9/30. I was supposed to get setup with a contractor within 48 hours. I was not. I tried calling them again at least a dozen times but their number is no longer working. I had to hire my own contractor. I believe they need to cover the cost. It is now 11 days past when I filed the complaint and they still haven't reached out and their phone number still doesn't work.
Business Response
Date: 10/27/2022
***********************,
We regret your frustration however our reimbursement process is that you would submit your diagnosis before the work is done otherwise we do not offer to cover the claim.
CCHW
Customer Answer
Date: 03/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I filed a claim with Complete Care Home Warranty. They took down the claim but never connected me to a contractor. Their phones no longer work nor does their website load anymore. I want a full refund of $2250 or I will file a class action lawsuit with my good friend who does this for a living. They are clearly perpetrating a fraud. There are similar complaints to mine nearly every day this past month so clearly it is their business model. The government should hold these crooks accountable. FULL REFUND
I desire to reopen ******** against Complete Care Home Warranty "CCHW". Please see all attached documentation that I used to chargeback my purchase with my credit card company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a home warranty policy from Complete Care Home Warranty on July 28, 2021. The Plan was a Combo and term was from 07/30/2021 thru 09/30/2024 for $1,080.00. I have called repeatedly since yesterday and get the same recording.."Your call cannot be completed at this time, please try again later." I have also submitted a claim online but have not been contacted.
Business Response
Date: 10/27/2022
***********************,
After review of your claim we regret to inform you that we do not cover leaks from water heaters and the claim has been closed.
CCHW
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The contract shows that the water heater is covered. You can't maintain hot water if it isn't in the tank to heat. In addition, I could not reach the company; only got a response because I contacted the BBB. That is not accessibility 24/7 as they claim.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 11/11/2022
***********************,
The water heater is a covered item however the main holding tank is not. We regret any frustration that this may have caused.
CCHW
Customer Answer
Date: 11/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Below is the an excerpt from the Terms of Service Agreement. You are to be available 24/7. To this day I am unable to make contact with the company. I did not receive a response when I submitted a claim via your site. I request a refund of my payment. The only response I have received is via BBB. YOU are in breach of contract!

REQUESTING SERVICE
We must be notified as soon as the malfunction is discovered and prior to expiration of the Contract. You can request service by calling ************. We will accept service
requests 24 hours a day, 7 days a week. We will not provide service until all past due Service Call Fees and Contract fees are made current.
1. Upon request for service under normal circumstances, We will contact a Service Contractor within forty-eight (48) after You request service. The Service Contractor will contact
You to schedule a mutually convenient appointment during normal business hours. We will determine what repairs constitute an emergency and will make reasonable efforts to
expedite emergency service. We will accept Your request to expedite scheduling of non-emergency service only when a Service Contractor is available. If the Service Contractor
agrees to expedite scheduling of a non-emergency service request, You may be required to pay an additional fee.
2. We have the sole and absolute right to select the Service Contractor to perform the service. We will not reimburse You for services performed without Our prior approval.
3. We reserve the right to obtain a second opinion at Our expense. In the event that We inform You the malfunction is not covered under this Contract, You have the right to request
a second opinion concerning the cause of the malfunction. You must ask Us for a second opinion from another Service Contractor within seven (7) days from Us informing You the
malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, then We may, in Our discretion, decide whether to accept coverage
under this Contract. If You request a second opinion, You will be responsible for the payment of an additional Service Call Fee only if the outcome of the second opinion is the same
as the initial opinion.
4. In the event We authorize or request You to contact an independent service contractor to perform a covered service, We will provide reimbursement for an authorized amount of
the cost You incur for the repair or replacement services. Acceptable proof of the repair and Your actual itemized costs must be provided to and approved by Us before any
reimbursement will be paid. We are not responsible for expenses You incur without Our express consent. We will not reimburse You for any costs associated with unauthorized
repairs or work performed by unauthorized contractors.
5. If service work performed under this Contract should fail, then We will make the necessary repairs without an additional Service Call Fee for a period of 90 days on parts and 30
days on labor.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

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