Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Complete Care Home Warranty LLC

  1908 Coney Island Ave Brooklyn, NY 11230-6513

• 

  Complete Care Home Warranty

  1090 King Georges Post Rd Ste 706 Edison, NJ 08837-3722

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complete care home Warrenty is a fraud. Service respites orders have been made and no services were completed or repaired or reimbursed as they informed would be. Any calls made are dropped like a phone call hang up after several hours of being put on hold.

  Business Response

  Date: 08/04/2022

  Dear **************,

  Thank you for your correspondence.  Our records indicate that the last claim that you placed has had a technician assigned.  His name and phone number was sent to you for you to reach out to him.

  If you have any further questions, please contact us via email at *******************************.

  We apologize for any inconvenience this may have caused.

  CCHW

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I was suppose to receive a check for my dishwasher and a repair on my refrigerator and dryer.  I have had three work orders and not one is complete. I would like a refund for my entire policy since nothing has been done I will be seeking a new company to cover my appliances. This has been a complete waste of my time working with your company and I have been beyond inconvenienced. I will be seeking outside counseling to resolve this issue with your company. Regards, *****************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 08/18/2022

  *****************,

  We do regret any frustration however after careful review, we see that there is an approved buy-out for $150.  As we explained if you have not received that check, we will be happy to resend it to you.  We are having the billing department mail check No. *****

  Thank you,

  CCHW

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They can not service me in this area. No one I have call will take this company warranty. So I have tried to cancle this contract and get a refund and no one is answering my calls. Since they found out I want to cancle. Can you please help me. I need my central air fixed.

  Business Response

  Date: 07/29/2022

  Dear ****************,

  Thank you for your recent correspondence.  If you wish to cancel your account, please send us an email indicating your intent to *******************************.  Thank you for bringing this matter to our attention.

  CCHW

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for them to service my ac unit on July 21 they responded with email and said they would assign technician within 48 hours.I called back on July 24to find out status and was told no one was available.I then asked to speak to customer service of which they transferred me to and proceeded to wait for 30 minutes no one picked up.Called them back three additional times with no one picking up. I then called them a fourth time and asked about canceling my policy and was told I would get a call back. They didnt so I called them again today and asked for cancellation of my policy and again was told they would call back I asked when and they said maybe tomorrow person who handles is out.They continue to transfer you to different departments that no one answers.I paid for a 42 month contract and would like the balance back of 28 months.Also I noticed that for the different departments they have the same person but they tell you they need to transfer you to another department.

  Business Response

  Date: 08/04/2022

  Dear ********************,

  Thank you for your correspondence.  We reviewed your account and find that it is currently active with no authorized claims.  If you wish to cancel your account please email us at *******************************.  

  We apologize for any inconvenience this may have caused.

  CCHW

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I have emailed them twice and never received an answer.

  I hailed a repair claim with them on July ****** claim number***** for ac repair 

  I then followed up with calls on  the 7/23 ,7/24 and 7/25 and was told by ***** no company could do repair 
  called on 7/26 again talked with ***** and told her I wanted to cancel and she told me no one in cancellation department and to email them of which I did that same day and followed up again on 7/27 telling them to cancel my policy and refund balance of my contract

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your I Answer Here]I dont see anywhere in the contract that is doesnt give refunds on the balance of a contract.Again I responded back to your company as you requested after your last response to BBB.

  Again with no response.I really dont understand why you only respond to BBB.So I guess when your company pushed to have me sign a three and a half year contract was just to get additional money. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 08/22/2022

  Dear *** ********,

  We are truly sorry that you are so frustrated however since the policy was used and time has passed there is no refund on this policy.  If you would like to cancel, we can do so for you.  Kindly respond to us and we will do so for you.

  Thank you,

  CCHW

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filed a claim for and oven and stove not working they came out said yes its broken and i kept calling for my checks for pay out of the items the lady ***** in approval area keeps telling me its due to mail out this was in january 2022 today is july ************************** the same thing its scheduled on a check run we only do monthly same things telling me since january ************************************************************************************************** off for 8 months this isn't right so next month i call she will tell me the same thing she's been telling me every month since january 2022 cannot believe this kind of treatment to me i paid my annual fee for service not this junk i need my money to buy new appliances they should issue me a full refund of my annual fee due to her ignorance

  Business Response

  Date: 08/04/2022

  Dear **************,

  Thank you for your correspondence.  We have reviewed your account and found that a check was issued to you.  If you have not received it, we will be happy to cancel this check and reissue another one.  There is a $35.00 fee associated with this transaction which will be deducted from the amount of the check otherwise we must wait 90 days to cancel the check and reissue another.  Please email us at ******************************* to let us know your decision.  You can also email us at this address if you wish to cancel your account.

  We apologize for any inconvenience this may have caused.

  CCHW

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  they are liars the sent one check out for $115 in may after deducting $35 for sending another one cause they said the mailed it they are playing games that was for my stove my oven check is over $300 they owe me for the ***** lady in charge of the checks keep playing games with me before i filed this complaint i called her again she said my oven **** is on the next months run same as shes been telling me since january 2022 she a liar i want my money i paid my warrant fee now i want my money 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 12/19/2022

  **************,

  Kindly advise us which check you did not receive the funds for so we are able to stop payment on the check.

  Thank you,

  CCHW

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Sincerely,
  
  *******************
  
  
  
   I didn't receive the check from the oven !!! It was well over $300 I told this to you all many times the stove check for $115 i received after you robbed me of $25 due to you not sending the check and only way was to send duplicate and charge me $25 same thing you been trying to do now saying you sent the oven check witch you didnt the ***** lady in charge of approval should be fired for what shes does and tells people as well as treat them  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home warranty from Complete Care Home Warranty. My hot water heater began leaking on July 25th 2022. I checked my policy and it states that the Water heater is covered. This is the exact verbiage used in the policy - WATER HEATER: COVERED: All components and parts for gas and/or electric hot water heaters, including circulating pumps, except:I called to place a claim and the representative told me that the tank is not covered. The main part of a hot water heater is the tank - how can they say it is covered when the main part is not covered. The way the policy reads is very confusing and I believe it is deceptive. I believe the company needs to change the verbiage in their policy so that is apparent that the tank is not covered.

  Business Response

  Date: 08/01/2022

  Dear ****************,

  Thank you for your correspondence.  

  At Complete Care Home Warranty, our mission is to provide our customers with peace of mind from everyday expenses.  We offer a one-year service contract which helps with the cost of unexpected repairs or replacements of major systems and appliances that break down due to normal wear and tear.  We offer various service plans that can meet our customers needs, all of which cover mechanical failures for each type of system or appliance listed under covered in the Terms and Conditions, which can be found online at: ********************************************************************

  In response to your complaint, please be advised that the tank portion of the hot water heater is not covered under our policy because it does not have a mechanical function.  It serves as a water vessel.

  If you have any further questions, please contact us via email at ********************************.

  Thank you,

  CCHW
  
  

  Customer Answer

  Date: 08/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home warranty policies from Complete Care were purchased for four residential units we own on ******************* in ***********, **. The policies were cancelled before they became effective, and we were told we would receive full refunds. Two policies were purchased, and each cost $500. It's possible there were four because of the way they were written, but we're not certain because we can't get clarity from the company. The refunds were to come via our escrow officer who assisted with the purchase of the units. This is a long story, and I'll keep it short. After many fiascos involving claimed refunds sent to the wrong address, at least a half dozen calls with the customer service ***** transfers to supervisors and, eventually, correspondence with ***************************, the consumer advocate, we received ONE $500 check.When we again corresponded with *****, she said she was only working from home one day per week, and our complaint had been sent back to their ***************** for the remaining refund(s). This last correspondence was on May 6, 2022, a full year after the policies were cancelled. We have heard nothing further from the ******************* Can you please help? I have email correspondence confirming the above but am having difficulty scanning and forwarding.Thank you,***************** ************ **********************

  Business Response

  Date: 08/01/2022

  Dear ************,

  Thank you for your recent correspondence.  After researching the matter it appears that the second check in the amount of $500.00 was sent to the ************* because an incorrect address was on this account.  Therefore, we suggest that you contact the ************* to locate this payment.

  We apologize for the inconvenience this may have caused.  Please contact us at ******************************* if needed.

  Thank you,

  CCHW

  Customer Answer

  Date: 08/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because 

  We have contacted the title company on multiple occasions.  They did NOT receive a check. 

  The address was incorrect because the insurance company claims they sent the check to the address of the investment property, not the address of the title company ... or our address.  If they could send the first check to us - which we received - it seems silly to think they couldn't send the second one. 

  They are admitting they owe us money.  Even giving them the benefit of the doubt that they actually sent the check to the title company, it would have been many months ago, and the check is stale.

  If they are so sure they sent it to the title company, have them provide proof that the check was received and cashed.  They will not be able to do that.  Then please request that they cancel the check and send the $500 to:  *****************, *********************************************************************** *****.  This is where they sent the prior check that was received.

  I know your job is to deal with facts, but I can't help editorializing.  All of the steps I am asking the BBB to take ones I have discussed on numerous occasions with this insurance carrier.  They are unfortunately inept to the point that their disorganization feels intentional.  We have two other investors who are owed $1,000 each.  Eventually, they just gave up.  I am very hopeful you can resolve this matter for me.

  Sincerely,

  ****

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 08/16/2022

  *****************,

  We do understand your frustration however we are not able to send you a check that we no longer have.  We are very sorry but there really is nothing more that we are able to do for this situation.

  CCHW

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a policy from Complete Care Home Warranty ( policy #*********) to cover home repairs. I filed a claim for an ** repair that they denied, calling it a pre-existing condition. That seems like an excuse to me since the ** has been working fine for almost a year since signing up for their policy. I have been trying to reach them to get clarification and get their denial in writing. However, I have not been able to reach anybody there.- They don't respond to emails - Calls are put on hold for more than an hour and then it just disconnects - Even if I want to give up on this claim and only aim to get a refund on my policy (which I'm eligible per their contract), there is no one to speak to. I'm always put on hold and call disconnects - They also claim that only "*********************" can resolved this. But in my experience, **** does not respond to emails and does not pick up calls.It feels like this is a fraudulent activity to avoid keeping their part of the contract. A quick ****** search reveals that many customers have this problem. The "long wait times" eventually frustrates the customers and they give up. Please see following links for similar complaints:******************************************************************************************************************************************************************************** I have sent them in an email and asked for my policy to be cancelled and the prorated amount to be refunded. There is no response. And of course, calling them by phone did not work for reasons mentioned above.

  Business Response

  Date: 08/01/2022

  Dear *** ************************* you for your correspondence.  At Complete Care Home Warranty, our mission is to provide our customers with peace of mind from everyday expenses.  We offer a one-year service contract which helps with the cost of unexpected repairs or replacements of major systems and appliances that break  youdown due to normal wear and tear.  We offer various service plans that can meet our customers needs, all of which cover mechanical failures for each type of system or appliance listed under covered in the Terms and Conditions, which can be found online at: *****************************************************************.

  In response to your complaint, we unfortunately do not provide denials in writing.  However, as our policy states all covered items must be in proper working order upon entering into the policy.  As our policy also states, maintenance should be completed and documented.  If you have proper maintenance records, kindly submit them for our review to our email address, *******************************.

  Thank you.

  CCHW
  
  

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Please see the attachment that shows the work that was done to fix the system a year ago. As a part of that fix, I asked that dye also be added in the eventuality there is a problem in the future. A year later the A/C stopped working and the dye that was added a year ago showed that there's a leak in the evaporator coil.  Complete Care told me that the presence of the dye indicates the leak was already present and thus it is a pre-existing condition. This document has already been shared with Complete Care Home Warranty. I don't understand why they cannot state reasons for denial in writing? I request BBB to get this claim passed and at the very least get the reason for denial in writing.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have not received the check yet. Also pro-rated calculation appears to be wrong. My policy is for $1650 for 6 years which comes to approx, $33 per month. The math below does not add up

   > The policy is pro-rated at $62.17 a month for the past 14 months also with an additional $50 admin fee also $75 paid out claims and lastly the extra coverage.  We will be mailing the check to you shortly.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

  Business Response

  Date: 12/09/2022

  *************************************,

  Thank you for your response, we are happy to look into the check for you.  Kindly contact us at *******************************.

  CCHW

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I have not received the check. I'd appreciate if CCHW can expedite this and send me the check in the next few days since it is already significantly delayed

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Home Warranty Contract from Complete Care Home Warranty on 28 Feb 2022, active on 28 March 2022, and paid in full for 6 years. Contract Number: ********* Since that date, I've filed 3 claims. 1 was completed. 2 are still open as of 19 *** 2022. I'm so dissatisfied with the way they conduct "business" that I've been trying to cancel the warranty since 01 July 2022 and have yet to talk to the "1 person in the ************************** I have called at least 50 times since 01 July and continually get transferred to the ************************** where I have been on hold over 3 hours; over an hour and then it hangs up on me; had someone hang up on me while on hold; have been told that "my issue has been escalated and I would receive a call then next day", etc. etc. I've also emailed the company (no response) and have tried contacting the man who sold me the contract (no longer a valid number or email).Zero phone calls back to me to resolve my issue of wanting to cancel and I have yet to speak to the "manager" who is the only person that can cancel my contract. I want a full refund on what I paid for this erroneous contract in the amount of $2100.00. The amount of time I've wasted on hold and them not fulfilling my claim since 19 *** is unacceptable. Thank you for any assistance you can provide to me to resolve this issue and CANCEL this contract immediately.

  Business Response

  Date: 07/28/2022

  Dear ******************,

  We apologize for the inconvenience this matter has caused you.  If you wish to cancel your contract, we will be happy to do so.  However, we must advise you that there will be no refund issued. 

  Thank you,

  CCHW

  Customer Answer

  Date: 07/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   According to the current contract I'm entitled to a refund for the months "not used/upon cancellation". Since, it has taken me over a month to cancel this contract I will accept a contract cancellation refund prorated from 01 JUL *********************************** **** (which has already been paid). Those are words in "BLACK AND WHITE" in the contract regarding refunds.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Its not fraudulent when I called over 50xs to cancel a policy that was NOT living up to the contract. I had an open claim since 19 May. So yes, after getting nowhere with your company I filed this complaint with the BBB (as I see others have had the exact same issue). I still tried for a few days to get ahold of your cancellations department. I received no call back and did not talk to anyone that could cancel the policy again. At that point I filed a dispute on the charge with my credit card company to have them look into the issue. So, no its NOT fraudulent, as you stated , its a consumer trying to get back what was previously paid for, in full, from a company that seems to not fulfill the services set forth in the contract and seems fraudulent themselves. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 08/22/2022

  Dear *** ********

  Thank you for your response, we do regret that since you have a chargeback pending there is nothing more that we are able to do for you at this time.

  Thank you again,

  CCHW

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid by credit Card for 6 years of warranty. Was told I could cancel at any time and get my money back, pro rated. I started with Complete Care Home Warranty on 3/18/2021, policy # *********. I originally paid $1950.00. On 4/12/2022, I canceled my policy with *****. I was told I would receive $1,146.00 back within ***** days. I called on 5/4/22 after not receiving check, was told by *****, it was in processing. I called on 5/26/22, 6/7/22, 6/13/22, 6/15/22,6/18/22. On 6/20/22 ************ told me check was sent 6/17/22. Called 7/1/22 - ************ said he would check with ********** Office where they process the checks and call me back. Never received any calls. Called on 7/11/22,7/13/22 and 7/14/22. After being on hold for hours, calls were just dropped, never got to talk to ***********, who supposedly is only person to take care of this. I would like my money of $1,146.00 sent overnight to me asap.

  Business Response

  Date: 08/01/2022

  Dear ********************,

  Thank you for correspondence.  After reviewing your claim, we see that a check was mailed to you in May.  If you wish us to stop payment on this check and issue another, please contact us at ******************************* to initiate this transaction.  Please note that there is a $35.00 fee associated with this transaction which will be deducted from your refund amount.  Otherwise, must ask that you wait 90 days to ensure that the check is lost.

  We apologize for any inconvenience that this caused.

  Thank you,

  CCHW

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim on 3/5/2022 supervisor ****** stated a check of $157.00 was going to be mailed out first in 30 days than in 90 days then states batch not ready and now does not pick up the phone does not answer leaves phone on hold for more than an hour then hangs up when transferred from customer care its is now Jully ******* and no answer no refund I've called all departments they either don't pick up or transfer me to ****** need my money and paid for 3 years of this warrenty it's been horrible

  Business Response

  Date: 07/28/2022

  Dear **************,

  At Complete Care Home Warranty, our mission is to provide our customers with peace of mind from everyday expenses.  We offer a one-year service contract which helps with the cost of unexpected repairs or replacements of major systems and appliances that break down due to normal wear and tear.  We offer various service plans that can meet our customers needs, all of which cover mechanical failures for each type of system or appliance listed under covered in the Terms and Conditions, which can be found online at: ********************************************************************
  Upon review, we do see that there is a refund due.  Since you have not received it as of yet, we will be happy to reach out to our billing department and see if it was cashed.  If it hasn't then you have the option of paying the $35 to have the checks reissued or you will have to wait 90 days.
  We regret any frustration that this has caused you, if you have any other questions, please feel free to contact us.
  Thank you,
  CCHW
  
  

  Customer Answer

  Date: 08/02/2022

  I ************************* am rejecting completecare home warrenty for the following reasons: this is a three year contract from 7/2021 to 7/2024 I've paid $975.00in total this complaint is from March 2022 and still current per your supervisor ****** a check of $157.00 was due but not is***d or sent due to the lack of company funds so how can you charge me $35.00 for a check that was never is***d also upon checking on your reviews I see complete care home warrenty does not pay their clients at all people have been waiting for over a year its been since March 5 2022 for me and so you are breach of contract false advertising and illegally performance with avoiding people's claims and not paying their money so I will make a formal complaint to north ****************** and show proof on social media and get an attorney now I want my full payment of $975.00 for false advertising and breach of contract and I will *** you and go to court hoping to file a class action lawsuit on all the people this company robbed and falsely with bad intent had breach of contract sincerely ************************* a very dissapointed customer

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I ************************* am stating  that I have replied and answered all your questions and messages from the company I've asked proof of certified and registered mail also a routing number and rece8ved nothing now the BBB is saying that this is closed that I did not respond but I did I need a professional at the BBB to come help me file a civil suit with you as proof that this company is a fraud I've seened several other complaints and the BBB does nothing this company is stealing people's money and the BBB has the proof and is doing nothing im requesting for a review a copy of these records and help 8n filing a civil lawsuit 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 12/12/2022

  *************************,

  If you have not received the funds we are able to send them to you using ACH.  Kindly please provide the information directly to *******************************.

  Thank you,

  CCHW