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Business Profile

Home Warranty Plans

Complete Care Home Warranty LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Complete Care Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Complete Care Home Warranty LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 332 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a plan from this company and they never made a repair I signed up with 900 dollars I want my money back

    • Initial Complaint

      Date:08/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a six year warranty product in 2021. I attempted to file a claim (my first claim) this week and learned that the contact number and email are both bogus. This company is obviously a scam. I could use assistance get a refund of the price of the warranty.

      Customer Answer

      Date: 09/17/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home warranty through Complete Care Home Warranty. The policy was supposed to be effective from 5/14/21-9/14/23. My toilet started to leak so I went to make a claim. The phone number gives a busy signal. ************. I also sent emails to the man who sold me the policy, *****. ************************************ The phone number he has listed also leads to a busy signal. I imagine they went out of business but I would like to be reimbursed for breach of contract.

      Customer Answer

      Date: 09/09/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AUGUST 18, 2022 CONTACTED COMPANY ABOUT AIR CONDITIONING ****. THEY ADVISE TO ALLOW UP TO 48 HOURS FOR A TECHINCAN TO BE ASSIGNED. AFTER THOSE 48 HOURS NO ONE WAS STILL ASSIGNED I ENDED UP HAVING TO LOCATE SOMEONE TO FIX THE **** WHICH RESULTED IN MY FLOOR BEING DAMAGED. I REACHED OUT TO THE COMPANY ABOUT REFUNDING WHAT I PAID OUT OF POCKET NO ONE EVER REPLIED BACK. CURRENTLY I REACHED OUT ABOUT ANOTHER PROBLEM IM EXPERIENCING IN MY HOME THERE WAS ONLY A BUSY SIGNAL WHEN I ATTEMPTED TO CONTACT THEM THERE WAS NO ANSWER ONLY A BUSINESS SIGNAL WITH EVERY CALL. THIS COMPANY HAS ALWAYS GIVEN ME SOME KIND OF RUNAROUNDS WHEN I NEEDED TO FILE A CLAIM OR ASSIGING A TECHINCAN ONCE CLAIM WAS MADE

      Customer Answer

      Date: 08/25/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 6yr home warranty plan in April 2021. Called today for a service request to find the number out of use (line busy) and the link in the policy documentation throwing a bad site error. Needless to say after reviewing online its clearly a scam/problem. I paid $2055 for this policy and want a refund or a service.

      Customer Answer

      Date: 08/14/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has not repaired my air conditioner they avoid my calls stop answering my calls. I purchased a five year home warranty from them for $2000 and they will not refund my money. They are being fraudulent not honoring their side of the contract.

    • Initial Complaint

      Date:07/18/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a 6 year plan on 5/27/21 and finding out they are now out of business. They owe a lot of people a lot of money.

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 6 yr home warranty from Complete Care Home Warranty. I was told that I could conceal at any time and get a prorated refund. I tried to contact the company to cancel and get a pro-rated refund only to find the company is out of business. There is no way to contact the company.

      Customer Answer

      Date: 08/06/2023

      Better Business Bureau:

      At this time, I have not been contacted by Complete Care Home Warranty LLC regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 6 year Home Warranty package for $2,012 from Complete Care Home Warranty back in 2020, that I've never used. I tried giving them a call today to create a service request, only for me to discover that their number has been disconnected. I tried doing a search online and it seems the company no longer exists as I'm unable to find a website for them. I need help getting a refund from them please.I was promised all the coverage I had with my previous company, a discount for pre-paying for 6 yrs, with a Senior discount!!! The rep told me he had worked with this company for around 8 yrs. A real smooth talker he was. ***** was his name. And he went so far as to give me his direct #, in addition to the "Company" #!!! Yeah right, it was the same # that I read in other BBB reviews.What I don't understand is that at the time I researched them and they were in the top 5 of the Home Warranty Companies. I did my due diligence to make the right decision at that time.Policy #******** for coverage Nov 2020 - Nov ****

    • Initial Complaint

      Date:07/07/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a home Warrenty with them starting 01/11/2022 to 07/11/2025 and this company is out of business and I also have some reimbursement to get from them around $400

    Complete Care Home Warranty LLC is NOT a BBB Accredited Business.

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