Reviews

This profile includes reviews for Elite Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Elite Home Warranty has 45 locations, listed below.

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  Elite Home Warranty

  3044 Coney Island Ave Brooklyn, NY 11235-5660

  
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  Elite Home Warranty LLC

  100 N Main St Barre, VT 05641

  
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  Elite Home Warranty LLC

  2595 Interstate Dr Ste 103 Harrisburg, PA 17110

  
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  Elite Home Warranty LLC

  3366 Riverside Dr Ste 103 Upper Arlington, OH 43221

  
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  Elite Home Warranty LLC

  3410 Belle Chase Way Ste 600 Lansing, MI 48911

  

Review Details

• Review fromJustin W

  Date: 05/15/2025

  5 stars
  ******* was incredibly helpful and enthusiastic about ensuring that my needs were met, taking the time to make sure that he spoke to me after a maintenance request to check if there wasnythig else that needed to be done.

• Review fromKristy O

  Date: 05/15/2025

  1 star
  This was the worst experience I have ever had with a company. A complete run around from the time you file a claim until they deny providing any service. I filed an initial claim for an ice maker in December 2024, and the technician ordered a part, and installation was scheduled during a call in February 2025. Feeling confident this was a reputable operation, I filed a claim for my double oven during that same call, as it had been losing power a couple of weeks prior. The technician never showed up and never called. I waited and repeatedly called to reschedule until April, when they finally sent a new technician for both claims. The technician showed up with limited tools and used my end table to place a double oven on top of it to inspect the electrical components. He showed me the fried electrical connection of the board on top and said he would put in a claim for both electrical boards to be replaced. I received a call just a few days later stating the ice maker could not be repaired so that I would receive the maximum payout of $250, and the oven claim would be denied because of an act of God, as the technician indicated that several appliances went down in the area after a hurricane. Hurricane ****** occurred in September 2024, and there was no electrical surge or damage to any other appliance in our home. The oven did not experience issues until the end of January 2025. I asked for clarification regarding the denial and was told repeatedly that someone would follow up with the claim, but they never did. When I would ask whichever department head I was speaking with to share the most recent notes, complete calls were omitted, and individuals I spoke with directly before and were given their company numbers denied talking to me on previous occasions. After ***** days, I may see a check for $250 after we paid $140 for the two technician calls and the introductory premium. The recent BBB reviews speak for themselves - don't choose this home warranty company.

• Review fromBen H

  Date: 05/13/2025

  1 star
  Elite home warranty has been the most frustrating home warranty I have dealt with during the last 6 years of having a home warranty. Took 3 months to get our furnace repaired in the dead cold winter this last year. We ended up getting the part and called a local company to fix it since they kept sending the wrong parts. I get the run around from them every time I call. I have that gut feeling that this is a fraud company and every time *** dealt with them they prove this to me. I wont recommend other companies but I have had much better service from several other companies.

• Review fromRavi C

  Date: 05/08/2025

  5 stars
  I would like to commend Mr. ******* ****** for the professionalism he demonstrated in addressing my recent HVAC issue. He consistently followed up on the matter each day and ensured that all necessary repairs were completed thoroughly. I also want to extend my thanks to **** ****** from BDM Heating and AC for promptly diagnosing and resolving the problem in a single visit. I truly appreciate his efforts in restoring my HVAC system to proper working condition.

• Review fromTaylor A

  Date: 05/05/2025

  5 stars
  Outstanding **************** from **** G!After a frustrating day of calling five separate times and being hung up on by various ***** I was fortunate to be connected with **** *. Were a contractor for this company and had been trying to get an invoice paid. Despite multiple attempts, we received no response from the original manager who scheduled the work, she was responsive at first, but then completely unreachable.**** was a breath of fresh air. He was upfront, professional, and didnt hesitate to jump in and resolve the issue quickly. Thanks to his quick action, the invoice was paid ASAP. **** exemplifies what customer service should be.

• Review fromTracie H

  Date: 05/03/2025

  5 stars
  I had Electric issue at my home and I called Elite Home Warranty and I spoke with *******. He made sure everything in my homework he called me before the service he called me after the service to verify that everything was satisfactory. ******* gave me a sense of assurance with Elite Home Warranty I am very grateful that I have had the opportunity to have ******* help me get a technician to my home. I believe ******* is a supervisor Elite Home Warranty if he is not, he should be because I talk to other people before reaching ******* and I was not as satisfied, but ******* redeemed my trust and belief that Elite Home Warranty is the place for me and my home thank you so much, *******.

• Review fromJesus P

  Date: 04/30/2025

  1 star
  This is one of the most sketchy warranty programs available. Their policy is completely contradicting within itself. Will say individual parts that are covered and then in non-covered it will specify the system which means that once a part within that system is broken they don't have to pay so this is completely illegal as per Florida statute New York statute and ***

• Review fromAntoinette R

  Date: 04/21/2025

  1 star
  Initially when I signed up for this company they handled the claims proactively. Lately, Ive been unhappy with my service. I pay over $80 per month for the home warranty. I filed a claim 3/6/25. I was told I have to wait ***** days for a check to be issued. What kind of sense does that make?? They take their money every month but I have to wait for something as simple as a ceiling fan to be replaced? In addition, theyre giving me the bare minimum. I had to literally go off on a manager just to receive that. Im going to cancel or my service!! ELITE HOME WARRANTY is just like the rest of the companies in this field. They dont want to pay for issues. It seems like theyre experiencing some cash flow issues.

• Review fromCaroline A

  Date: 04/17/2025

  1 star
  Worst Experience ever!I purchased yearly warranty with them and paid in full of $650 dollars. I filed the two claims so far. They both were rejected by the *********** was about the refrigerator; the pack panel was freezing up. I did not know when this happened, I was gone for a month. They asked me to pay service fee ahead $70 which I did pay. Then it took almost three days for the technical to come check out the problem. The technician said that the panel needs to be replaced, and he needs company's approval for the replacement. Then I called the company for an update, they said within ***** hours to get back to me. Three days later, never got notified, when I called, the claim was rejected due to secondary damage, and they said that the problem was before the warranty effective date. (How do you know when the refrigerator went out and I don't even know about it? or you clearly does not want to approve the claim, and just want to take money)Second claim is about HVAC which I know the date when it went down, I told them about it, and they said that it was before the warranty effective date. (which is, and I didn't know about the warranty effective data at the time)I asked to cancel my plan; they reached out told me that I would get $420 back. said that they had paid $160 service fee ( i think) to the technician. so what about my $70 service fee? where did that go? Are you kidding me? why do I have to pay for your expanse for your technician??? I need someone please explain this to me? why do I need to pay $230 for a claim that did not even get approve?*DO NOT purchase this home warranty, It's literally a scam!!*

• Review fromKimberly F

  Date: 04/15/2025

  5 stars
  Every time I have submitted a claim Elite has sent over knowledgeable contractors to get the job done! Some claims take longer to find someone but Elite and its representatives do not stop until your claim is resolved!!