Reviews

This profile includes reviews for Elite Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Elite Home Warranty has 45 locations, listed below.

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  Elite Home Warranty

  3044 Coney Island Ave Brooklyn, NY 11235-5660

  
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  Elite Home Warranty

  112 North Curry Street Carson City, NV 89703

  
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  Elite Home Warranty

  15 West South Temple Suite 600 Salt Lake City, UT 84101

  
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  Elite Home Warranty

  2626 Glenwood Avenue Suite 550 Five Points, NC 27608

  
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  Elite Home Warranty LLC

  222 Jefferson Blvd Warwick, RI 02888

  

Review Details

• Review fromKATHRYN C

  Date: 04/15/2025

  1 star
  THIS COMPANY IS A SCAM. Absolutely Do Not Recommend. My experience with Elite Home Warranty has been nothing short of a nightmare. I contacted them on March 5 regarding an issue with my AC/Heat system and specifically requested they contact a company I trust to handle the service-I was told when I signed up that I could use my own choice of technicians. I made this request to two different representatives. Instead, Elite contacted a completely different company without my consent. That technician replaced a connector, which fried my entire system.I ended up having to pay out of pocket to replace the whole unitsomething that couldve been avoided if Elite had simply followed my instructions.Even worse? No one returns calls. Ive reached out multiple times, and the communication has been sketchy and evasive. When I finally got through, they told me they wouldnt take responsibility and that I should try to get reimbursed from the company they hired. Absolutely unbelievable.I was told when I signed up that I could use my own techniciansthat was a lie. Ive asked to cancel my warranty and get a refund. I paid for three years in advance and they are offering to return $300 even though I have paid thousands. I asked for a manager to respond to my emails and it's been a week with no response. I'm so disappointed. Save yourself the stress and money. I would never recommend Elite Home Warranty.

• Review fromLance H

  Date: 04/12/2025

  1 star
  Do not recommend this company, first claim and was denied, waste of $650.00 i highly recommend choose different company

• Review fromStephen W

  Date: 04/05/2025

  5 stars
  I have used several Home Warranty companies, and this was my first interaction with Elite. *****, my representative went far beyond what I expected. He worked with me diligently. If this is an example of this company and how it works, you have my business and my recommendation to my friends.

• Review fromTodd A

  Date: 04/02/2025

  1 star
  ***** is one to pass up. Changed to after American Home Shield, also a DEFINITE no-go, but on to ELITE. Was told literally the whole year there would be a customer portal "soon". As you can see, their website is just a LONG sales pitch and given excuse after excuse why there is STILL no portal, which is unbelievable that a service company can do efficient business with no customer portal... well, that bc they can't. ANYWAY... Final straw was this last call on literally the last week of my contract. Wife called about washer, paid $70, first time with Elite vendor called and said I would owe them another $100. Wrong, I called Elite, Elite called them, cleared up, they called me, they came to assess. Technician took apart washer (@30min) said that it was the "gearbox". He would tell his people, his people call Elite, Elite would call me. That all took @ A WEEK after he left. Elite called me and said there is a TON of stuff wrong with your washer (not like tech mentioned) and they are just going to give me $600 for another washer. First off, you cannot get anywhere near my washer for $600. AND... I believe that either the tech or Elite decided there was A TON of stuff wrong bc a gearbox for a Maytag is less than a couple hundred $. Anyway, since my contract is up I tell Elite that 1 of 3 things will happen. 1. They give me $800 and I renew contract for a year. 2. They give $600 and I walk away and get another contract w another company. 3. They can have another experienced service come look and just fix what needs to be fixed and not add $$ to get their fee back instead of shaking me down before hand. The same thing is happening to a colleague that I referred who is getting $200 for a high-end built-in microwave/convection combo. ELITE has decided that they are just going to offer half of worth and not fix leaving the customer in lurch. Seems like good deal. Finally, they take 30 days just to process/send funds! I just learned this from friend. STAY AWAY FROM ELITE!!

• Review fromAdriana Y

  Date: 03/14/2025

  5 stars
  Had a great experience with *** ****! She explained everything in a way that was easy for me to understand. She was patient answering all my questions and helped me get the best value for my money. Im a customer that switched over from ******************** after they raised my monthly rate significantly. I was able to get the same coverage for a fraction of the price and if today was any indication of how future customer service will be, then I probably will switching my other properties over to Elite Home Warranty in the near future. Thanks ***!!*******

• Review fromYvonne D

  Date: 03/12/2025

  1 star
  All this company wants is your money they took 2 weeks before they sent a technician out now its been 3 months and still have not received a check to purchase a new oven top microwave every time I call them they say check is going out this week. This company is scam. They don't deserve no stars.

• Review fromShelley J

  Date: 03/10/2025

  5 stars
  ***** and ******* were beyond superb!!! From the moment I called my problem was handled with care and priority. I appreciate all of help I received!! Thank you for excellent service I appreciate you both!!!

• Review fromKimberly P

  Date: 03/10/2025

  1 star
  Worst company! Open 24/7 is a blatant lie. No claims people work on the weekend. I waited 2 months for them to repair my washer only to find out they couldnt repair the washer so it had to be replaced. That entire time they never called with updates. I constantly had to call them to find out what was going on. Bring it forward to today, Monday, my hot water heater went out on Wednesday night. I contacted the company. Got them to send out a service man who came Friday morning and said that they would be back in touch to come and repair. All weekend. I tried to call for updates because no one wants to live without their hot water heater. No one ever answered the **** phone. I could talk to people in sales, but I couldnt talk to anyone about my claim. Come to find out theyre not going to repair my hot water heater. They say they dont cover it. So I paid $70 for a technician to come out to find out that its not really going be covered by the warranty system. The customer service representatives are extremely rude, if youre able to talk to one. Do not wasted your money!

• Review fromGoran D

  Date: 03/07/2025

  5 stars
  Great experience! Very quick response from customer service. ****** was there every step of the way to explain and help. He was great!

• Review fromSandi K

  Date: 03/07/2025

  5 stars
  We had another home warranty company for over 20 years and their quality of work and costs and deductibles were out of control so weve tried Elite Home warranty as a change. Weve had several claims so far and the quality of contractors is much better and pricing is also better. Ive spoken to several customer service **** at ********************** HW and all are very helpful and professional. I have found ***** extremely helpful and upbeat even working nites and weekends. *****: thanks for picking up your phone and taking care of the customer (me).