Reviews
This profile includes reviews for Elite Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 628 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKaren G
Date: 05/16/2023
5 starsNir was helpful and to the point. I am looking forward to a relationship with this company. My previous warranty company was disappointing.Review fromTara R
Date: 05/16/2023
5 starsTara R
Date: 05/16/2023
I had my first call to Elite home for a bad plumbing leak. I had the pleasure of getting Tracy to answer the phone. She was amazing professional and so helpful during a stressful time. She had a plumber to my house within 24hrs, and followed up with me to see if I was satisfied. She was so friendly, helpful and went above and beyond for me and my family. Thanks Tracy for all your help. Best regards Tara R
Elite Home Warranty
Date: 05/17/2023
Dear *******************,We are delighted to hear that ***** was able to provide assistance to you and your family regarding your claim. At our company, we place great importance on delivering exceptional care to all our customers, and we are thrilled to receive such positive feedback about ******* efforts in ensuring your satisfaction.Thank you for entrusting us with your needsReview fromJanice D
Date: 05/16/2023
5 starsJanice D
Date: 05/16/2023
Just bought my policy from Nir after researching for over a year of other companies. He was so nice to deal with and I think I’ll be happy I finally chose Elite. I actually never knew about them earlier when doing research. It’s nice to be able to talk to a live person who’s willing to help and answer questions!!! ThanksElite Home Warranty
Date: 05/17/2023
Dear *************************,We are thrilled to learn that *** was able to provide you with the necessary assistance. At Elite Home Warranty, we are dedicated to achieving customer satisfaction, and our customers' needs are our top priority. Your feedback reinforces our commitment to delivering exceptional service.Review fromJillian O
Date: 05/15/2023
5 starsJillian O
Date: 05/15/2023
I had a terrific call with Nir, who provided a ton of answers to my questions, was very friendly and not pushy at all! The confidence in the company and the high level of professionalism and customer care stood out for me.Elite Home Warranty
Date: 05/17/2023
Dear *****************************,We are delighted to learn that *** was instrumental in assisting you and addressing all of your inquiries. Your positive feedback is greatly appreciated, and we are grateful for your kind words.Review fromJames M
Date: 05/15/2023
5 starsJames M
Date: 05/15/2023
Nir did a great job answering my questions about what Elite’s home warranty covers and the co/pay .
Price and Coverage always sounds great until there is a problem.
Proof in the great customer service will be tested when I have to call for a repair !
I will update my review then ….. be it positive or negative !
Just being honest …. with experience from prior home warranty companies.Elite Home Warranty
Date: 05/17/2023
Dear ***********************,We want to express our gratitude for your honesty. Your feedback is invaluable to us. We are eager to assist you with your claim and provide the support you need. Welcome to our esteemed Elite family, where we strive to deliver exceptional service.Review fromCasey H
Date: 05/14/2023
5 starsCasey H
Date: 05/14/2023
Tracy had been extremely helpful with the HVAC and the dryer issues. She’s very communicative and response quickly. We definitely appreciated her help!Elite Home Warranty
Date: 05/15/2023
Dear *********************,We want to express our heartfelt gratitude for your wonderful feedback. We are absolutely delighted to receive such positive remarks about ***** and how she greatly assisted you with your claims.Review fromDawn G
Date: 05/11/2023
5 starsDawn G
Date: 05/11/2023
Was unable to access online claim and had to call. Quickly answered and and received call back from Jamie who handled my case. Initially was going to take a few days for a technician to come out. Jamie made another call and was able to have some out to check the freezer within 48 hours. Moses the technician knew what the issue was right away. Repaired same day.Elite Home Warranty
Date: 05/12/2023
*************************, We are delighted to learn that your claim process went smoothly and we successfully repaired your system. We sincerely appreciate your kind feedback.Elite Home Warranty
Date: 05/13/2023
*************************, We are delighted to learn that your claim process went smoothly and we successfully repaired your system. We sincerely appreciate your kind feedback.Review fromKC B
Date: 05/08/2023
5 starsKC B
Date: 05/08/2023
This is the gold standard for customer service. Jamie and her team worked quickly to get my A/C fixed, we’re communicating with me consistently, and knowledgeable in their interactions. What a difference from my old home warranty company! I highly recommend! Nir was right! The best customer experience! They had a technician out within 24 hours.Elite Home Warranty
Date: 05/09/2023
Dear *************************,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that your experience with our services was great and that ***** was able to provide you with exceptional customer service. Knowing that everything went smoothly and that we were able to meet your expectations brings us great joy. We appreciate your business and look forward to serving you again in the future.Review fromAmber B
Date: 05/08/2023
5 starsI have tried other home warranty services and that provided unprofessional and inexperienced workers. This company has gone out of their way to makes sure that I was taken care of, satisfied with my work and happy. The other companies were just interested in replacing my unit so they could make money. I would recommend them to anyone. I'm fact my mom is trying to find a way out of her AF home warranty to switch! Very happy!Review fromMichael I
Date: 05/08/2023
5 starsMichael I
Date: 05/08/2023
Easy process to get started. Will update after addressing fridge/freezer issues that have arose.Elite Home Warranty
Date: 05/09/2023
Dear ***************************, We are glad to know that the process went smoothly and look forward to helping you with your home warranty needs.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.