Complaints

This profile includes complaints for Plaza Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Plaza Auto Mall

  2740 Nostrand Avenue Brooklyn, NY 11210-5326

• 

  Plaza Auto Mall

  2721 Nostrand Avenue Brooklyn, NY 11210-5324

• 

  Plaza Auto Mall

  2748 Nostrand Avenue Brooklyn, NY 11210-5326

• 

  Plaza Auto Mall

  2751 Nostrand Avenue Brooklyn, NY 11210

• 

  Plaza Auto Mall

  2746 Nostrand Avenue Brooklyn, NY 11210-5326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2020 Toyota Highlander key fob stopped working suddenly. I brought it to Plaza Toyota on 7/9/25 so they could re-program the key fob. On 7/10/25 i received a call claiming they could not program the key fob because it was programmed to a different vehicle. My key fob had never been out of my possession until I dropped it to Plaza Toyota. And only Toyota has the necessary software to program a key for my vehicle. They want to chatlge me over $200 for a new key fob as well as over $200 for labor to program the key.

  Business Response

  Date: 07/17/2025

  Customer spoke with ******* *****, ******* ****

  spoke with the customer. She had purchased a key from us on 8/3/23 and it was programmed to the vehicle and recently stopped working.
  We tried to program but wouldn't take. She is coming in on Wednesday of this week for me to try and program. If it doesn't work will need a new key.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2020 *** ********* and have been dealing with a malfunctioning driver power seat (the up/down and slide knobs) for over a year. I reported the issue multiple times to *** of Brooklyn (************), starting before my warranty expired in February 2025. Each time, I was told the part was ordered, but when I returned for service, it was never available.On July 8, 2025, I was told by a new advisor that the repair would cost over $1,000, even though this issue was reported while still under warranty. The dealership has had high staff turnover, poor communication, and has consistently failed to follow through.I have text message from the advisor informing me that the part was there. I have service requests for the repair in questions. I also discovered a recall (24V407000, June 2024) for power seat fire risk. I was told it only applied to the passenger and I believe was for both front power seat.I feel I was misled, strung along until my warranty expired, and possibly taken advantage of due to gender. Im seeking a full investigation, warranty coverage honored, and repairs completed at no cost to me.

  Business Response

  Date: 07/17/2025

  Customer spoke with ***** **********, Manager

  He is going to try to get *** to goodwill the part; and will stay in contact with her. 

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [While I appreciate his acknowledgment of my concerns, I must clarify that his response does not accurately reflect the nature of our interactions or resolve the core issues I raised.
  1. Duration and Content of **************************************** *************** *** ********** claims we spent approximately 15 minutes reviewing my concerns. However, our direct one-on-one conversation lasted no more than 56 minutes. While I did briefly interact with other staff during my visit, the actual conversation with *** ********** lacked any meaningful resolution or display of ownership. I explicitly raised concern that the rear-side window shattered during a normal door-closing motiona highly unusual event that warranted more than a referral to service. If necessary, CCTV footage from the dealership should be able to confirm the actual duration.

  
  2. Lack of Empathy or ******************************** **************** ******************** emphasizes having given me his contact number and stating I could return if further issues arose, this did not amount to a genuine or proactive response. I was not simply reporting a one-off issueI was voicing concern that a brand-new family vehicle might have broader safety or quality defects. I received no reassurance, escalation of the matter, or any acknowledgment of how this situation impacts my trust and confidence in the vehicle.

   

  3. Phone Call Following Door Malfunction

  When I discovered that the second-row power sliding door was no longer functioning via remote, I promptly called *** *********** That call lasted only 1 minute, as verified by my phone records. Once again, I was told to speak to service. No attempt was made to acknowledge or engage with the broader issuethat multiple defects had now emerged in quick succession.

  
  4. My **************************************************** **************** Unfortunately, *** ********** response continues to center on defending his prior conduct rather than addressing my actual concern. This is not about blameit's about whether a family customer experiencing multiple mechanical and structural issues within the first few weeks of ownership can expect empathy, accountability, and a commitment to resolving the situation.
  While I appreciate the invitation to contact him again, that misses the core issueI already did, more than one time. I did not feel heard, supported, or reassured in any of those interactions. I remain concerned about both the quality of the vehicle and the dealerships apparent unwillingness to take these concerns seriously.

  
  5. Request for ********************************************* **************** To be clear, my complaint is not personalit is directed at Plaza Honda as a company. However, if *** ********** is unable to engage with these concerns transparently and constructively, I respectfully request that Plaza Honda assign a different representative to communicate with me. I have made good-faith efforts to raise these issues, and I believe I deserve a response focused on resolutionnot just self-defense.

  
  Thank you for your continued assistance.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  ely, *** ********** was dismissive, offered no guarantees, and cut the conversation short within minutes. When I called him again to report the new door issue shortly after our initial discussion, his tone and response remained unchanged.These multiple defects and the poor dealership response have left me extremely concerned. I purchased this vehicle to transport my family and children, and I expected better from both Hondas vehicle reliability and dealership customer service.I am requesting the following:1. A formal investigation into the recurring mechanical and structural issues with my Odyssey.2. Accountability from Plaza Honda for the poor customer service, dismissive attitude, and mishandling of my concerns.3. Written assurance or extended coverage that protects me if further issues arise.4. Consideration for a replacement vehicle or buyback if this pattern of defects continues.

  Business Response

  Date: 06/09/2025

  Dear [BBB Representative/Complainant],

  
  Thank you for bringing this matter to my attention. I take customer concerns seriously and would like to address the complaint regarding the service provided for the complainants vehicle.
  I was not dismissive of the complainants concerns. To ensure continued support, I provided my personal phone number to assist with any future issues related to their vehicle. The complainant initially reported a problem with a broken window, which was addressed by our service department. I spent approximately 15 minutes with the complainant at my desk, reviewing their concerns, including a video they provided showing the window issue. At that time, no mention was made of any sensor-related problems.
  After the window was repaired on Saturday, the complainant contacted me to report an issue with the sliding door not closing properly. I was informed by the service department that they advised the complainant to bring the vehicle back for further inspection. I promptly confirmed with the complainant that we would thoroughly examine the door issue upon their return. I emphasized that if the problem persisted, we could have a further discussion to address it appropriately.
  While I understand the complainants frustration, I cannot control unforeseen mechanical issues such as a window breaking or a door malfunctioning. My priority was to ensure the vehicle was inspected and repaired properly, and I facilitated open communication by providing my direct contact information. I remain committed to assisting the complainant and resolving any ongoing concerns with their vehicle.
  Please feel free to contact me directly at ************ or ************************************** to discuss this matter further or to arrange additional service for the complainants vehicle.
  

  Sincerely,
  ****** ********** 
  ******* ***** *******
  ***** *****
  **  **************
  ** ***** ******** *** ***
  **  **************************************

  Business Response

  Date: 07/02/2025

  We serviced the vehicle and fixed the issue.  The customer is looking for a guarantee regarding any future issues should they occur.  We are unable to do so.  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  This response from Plaza Hyundai is inaccurate and misleading. I reached out within the 3-Day Worry-Free Exchange window, while the vehicle was under 80 miles and in showroom conditionclearly meeting the terms of the exchange policy advertised on their own website and in Hyundai USAs marketing.
  
  
  The dealerships representative, ****** *****, verbally confirmed after discussing with ** ****** that I would be eligible for an exchange and instructed me to keep the car until my plates arrived, at which point they would process the swap. I have this conversation fully recorded, legally under NYs one-party consent law.
  
  
  The dealership is now refusing to honor that agreement and instead mischaracterizing my reason for return, ignoring the policy they committed to. I am not asking for a legal cooling-off period, but rather for Plaza Hyundai to abide by their own advertised return/exchange policy.
  
  
  I have also filed a formal complaint with the NY Attorney General (Intake ************** and contacted Hyundai Consumer Affairs (Case ID: *********.
  
  
  I am requesting Plaza Hyundai proceed with the promised vehicle buyback or exchange as originally agreed.
  
  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************ ******
  
  
  
  
   
  per lease. I have a full recording of this conversation.He instructed me to wait until I received my plates to return the car, assuring me the exchange would be honored. However, since then, *** experienced continuous delays, unresponsiveness, and broken promises. He said I would receive a response by June 2, 10:30 AM. I have made over 12 calls that day and received no answer. As of now, I am being stonewalled and no clear path forward is being offered.Has the Business Tried to Resolve the Problem?Yes, verbally, but they have not followed through. Despite promising written confirmation, I have received none. Their current conduct appears to be stalling tactics and is causing me mental and financial distress as a recent graduate on a student visa.Advertise:The 3-Day Worry-Free Exchange policy is advertised directly on Plaza Hyundais own website:************************************************************ It is also part of Hyundais ************************** program.

  Business Response

  Date: 06/05/2025

  Th customer shouldn't be disputing the charge. He signed and took delivery of vehicle. He then came back days after taking possession stating he will be deported by ***** and doesn't want the car.  We advised him that it is not possible, and I Informed him that there's no cooling off period in ***  Vehicle is funded and registered.
  
  
  ****** ********
  ******* ***** ******* 
  ***** *******
  ************
  *******************************************************************

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received a refund for the amount in my bank account. I contacted the bank to inquire about pending refunds, and they confirmed that no refund has been posted in my account.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 06/06/2025

  There seem to have been miscommunication regarding when the refund would be processed.  The credit was issued today to the debit card as you will see attached.

  If there are any other issues, the customer can email me ***********************************************************************

   

  Thank you

  Business Response

  Date: 06/12/2025

  There seemed to have been miscommunication.  See attached receipt of processed refund.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ***
  
  
  
   
  
  from $42,000 to $44,395.60. When the salesperson signed these documents for us, these amounts were not displayed, and they did not provide a reasonable explanation. I called the relevant phone number with my questions unanswered.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May *******, when we entered the car sales center and indicated our intention to purchase a Toyota RAV XLE hybrid model, the salesperson quoted us $42,000, including taxes and DMV fees. At that time, we agreed to pay an initial down payment of $8,000, with $3,000 in cash and $5,000 using ***** pay. However, due to equipment issues at the sales center, the $5,000 was not successfully paid, and we received a receipt for $3,000. We then proceeded to complete the loan application on-site and stated that we would only need to pay the remaining $5,000 down payment on May 13 to take the car. On May 13, after paying the $5,000 in cash, we saw no documents throughout the process until the procedures were completed, when the salesperson provided some documents and informed us that the transaction was finalized. When I opened the documents, I found that the toyota motor ins service contract fee amount of $4,995 had not been mentioned by any of the salespeople, and the vehicle price had changed from $42,000 to $44,395.60. When the salesperson signed these documents for us, these amounts were not displayed, and they did not provide a reasonable explanation. I called the relevant phone number with my questions unanswered.

  Business Response

  Date: 05/15/2025

  Customer has been contacted and she will be closing out complaint

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Although Plaza Toyota claims they have processed the refund, I have not yet received the funds. I will notify the BBB once the refund has been successfully received and confirmed.
  
  
  Additionally, their internal system still incorrectly lists my ZIP code as ***** instead of my correct ZIP *****. I have submitted multiple written requests for them to correct this and provide confirmation, but they have not addressed the issue.
  
  
  This inaccurate ZIP code could lead to future issues with communication or official documentation through Toyota Financial Services.
  
  
  I respectfully request that this complaint remain open until:
  
  
  The refund is confirmed received, and
  The ZIP code is corrected in the dealerships internal system.
  
  
  
  
  Once both matters are resolved, I will promptly notify the BBB to close the complaint.
  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ***
  
  
  
  
   
  

  Business Response

  Date: 05/19/2025

  Ive been going back and forth with this customer. Long story short, we already processed a refund. Keep in mind, this guy JUST reached out to us last Thursday and we issued a refund which usually takes time.

  **** *******

  ******* ********* ***** ******

  Business Response

  Date: 07/17/2025

  Customer filed a credit card dispute, and the decision was in his favor.  See attached proof of money reimbursed to his card

  This matter should be closed at this point

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ***
  
  
  
  
  
  
  
  
  Subject: Complaint ID #******** Refund Still Not Received or Reflected
  
  
  Dear ****** ******,
  
  
  Thank you for your follow-up regarding complaint ID #********.
  
  
  Although Plaza Auto Mall claims that a refund has been issued and provided documentation to support that, I must clarify that I have not received any refund in my *********************************** stated the refund was processed back in June, but I have carefully reviewed my account activity from June through July, and there is no refund or credit posted during this period.
  All entries shown are regular payments that I personally made there is no indication of any refund initiated by the business.
  
  
  Therefore, I respectfully request that this case not be closed until the refund is actually received and reflected in my account.
  
  
  Once I receive and can confirm the refund, I am more than willing to formally close the matter.
  
  
  Thank you again for your assistance in ensuring a fair and complete resolution.
  
  
  Sincerely,
  ****** ***
  
  
  
  Please find attached a screenshot of my account activity from May through July as evidence.
  
  
   
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   No equitable resolution has been offered. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ****
  
  
  
  
   
  

  Business Response

  Date: 05/27/2025

  *** * ***. **** are who Plaza Honda conducted business with.  Attached you will find a copy of the agreed and signed offer.  You will also find a photo of the *****s with their Sales **** at the time of delivery.  You will also see that *** **** is holding the pocket folder that is provided to all consumers with the documents of their sale. By no means were they taken advantage of.  They wanted to put more money down on the vehicle and we advised them not to.  At that point, we agreed on what they were comfortable with. 

  The *****s were very pleased with their decision and even returned to buy parts/accessories from our parts dept.  Their son has his own personal opinion and has been continuously writing letters and negative reviews 

  We made the time and met with them all in person.  Our Sales Manager, ******, offered to make 2 months payments with the intention of having everyone satisfied and to hopefully have the negative reviews removed.

  Their son again is not happy with that and is looking for 6 months paid.  At this point, we feel that we should not have to deal with ******** at all.  He seems to be the only one that has an issue with this transaction, and we had no dealings with him until after his parents took their vehicle.

  We are willing to make the two payments as final resolution and would like this matter to be closed once and for all.  

   

   

  Business Response

  Date: 05/15/2025

  Management has been dealing with the consumer

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter will be resolved once those 2 month payments are covered.
  
  Sincerely,
  
  **** ****