Business Profile

New Car Dealers

Plaza Auto Mall

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Plaza Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2020 Toyota Highlander key fob stopped working suddenly. I brought it to Plaza Toyota on 7/9/25 so they could re-program the key fob. On 7/10/25 i received a call claiming they could not program the key fob because it was programmed to a different vehicle. My key fob had never been out of my possession until I dropped it to Plaza Toyota. And only Toyota has the necessary software to program a key for my vehicle. They want to chatlge me over $200 for a new key fob as well as over $200 for labor to program the key.
Business Response
Date: 07/17/2025
Customer spoke with ******* *****, ******* ****
spoke with the customer. She had purchased a key from us on 8/3/23 and it was programmed to the vehicle and recently stopped working.
We tried to program but wouldn't take. She is coming in on Wednesday of this week for me to try and program. If it doesn't work will need a new key.
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2020 *** ********* and have been dealing with a malfunctioning driver power seat (the up/down and slide knobs) for over a year. I reported the issue multiple times to *** of Brooklyn (************), starting before my warranty expired in February 2025. Each time, I was told the part was ordered, but when I returned for service, it was never available.On July 8, 2025, I was told by a new advisor that the repair would cost over $1,000, even though this issue was reported while still under warranty. The dealership has had high staff turnover, poor communication, and has consistently failed to follow through.I have text message from the advisor informing me that the part was there. I have service requests for the repair in questions. I also discovered a recall (24V407000, June 2024) for power seat fire risk. I was told it only applied to the passenger and I believe was for both front power seat.I feel I was misled, strung along until my warranty expired, and possibly taken advantage of due to gender. Im seeking a full investigation, warranty coverage honored, and repairs completed at no cost to me.
Business Response
Date: 07/17/2025
Customer spoke with ***** **********, Manager
He is going to try to get *** to goodwill the part; and will stay in contact with her.
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report a series of issues with my recently purchased 2025 Honda Odyssey Touring (VIN: *****************) and my unsatisfactory experience with Plaza Honda in Brooklyn, **, specifically involving Sales Manager ****** **********.I purchased the vehicle on April 5, 2025. Within two weeks, the right Blind Spot Information System sensor failed and was repaired by April 26. On May 26, the third-row right window shattered spontaneously while I was closing the drivers door. I brought the car in for service again.When I picked it up after the glass repair, the second-row sliding door failed to respond to the key fob or interior switch. It couldnt be fixed on site. I also noticed a scratch on the right second-row door handle, likely caused during service.Concerned about the repeated issues with this brand-new vehicle, I spoke with Sales Manager ****** ********** in person. I expressed my worries regarding the overall build quality and potential safety risks of the car. Unfortunately, *** ********** was dismissive, offered no guarantees, and cut the conversation short within minutes. When I called him again to report the new door issue shortly after our initial discussion, his tone and response remained unchanged.These multiple defects and the poor dealership response have left me extremely concerned. I purchased this vehicle to transport my family and children, and I expected better from both Hondas vehicle reliability and dealership customer service.I am requesting the following:1. A formal investigation into the recurring mechanical and structural issues with my Odyssey.2. Accountability from Plaza Honda for the poor customer service, dismissive attitude, and mishandling of my concerns.3. Written assurance or extended coverage that protects me if further issues arise.4. Consideration for a replacement vehicle or buyback if this pattern of defects continues.
Business Response
Date: 06/09/2025
Dear [BBB Representative/Complainant],

Thank you for bringing this matter to my attention. I take customer concerns seriously and would like to address the complaint regarding the service provided for the complainants vehicle.
I was not dismissive of the complainants concerns. To ensure continued support, I provided my personal phone number to assist with any future issues related to their vehicle. The complainant initially reported a problem with a broken window, which was addressed by our service department. I spent approximately 15 minutes with the complainant at my desk, reviewing their concerns, including a video they provided showing the window issue. At that time, no mention was made of any sensor-related problems.
After the window was repaired on Saturday, the complainant contacted me to report an issue with the sliding door not closing properly. I was informed by the service department that they advised the complainant to bring the vehicle back for further inspection. I promptly confirmed with the complainant that we would thoroughly examine the door issue upon their return. I emphasized that if the problem persisted, we could have a further discussion to address it appropriately.
While I understand the complainants frustration, I cannot control unforeseen mechanical issues such as a window breaking or a door malfunctioning. My priority was to ensure the vehicle was inspected and repaired properly, and I facilitated open communication by providing my direct contact information. I remain committed to assisting the complainant and resolving any ongoing concerns with their vehicle.
Please feel free to contact me directly at ************ or ************************************** to discuss this matter further or to arrange additional service for the complainants vehicle.
Sincerely,
****** **********
******* ***** *******
***** *****
** **************
** ***** ******** *** ***
** **************************************
Customer Answer
Date: 06/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[While I appreciate his acknowledgment of my concerns, I must clarify that his response does not accurately reflect the nature of our interactions or resolve the core issues I raised.
1. Duration and Content of **************************************** *************** *** ********** claims we spent approximately 15 minutes reviewing my concerns. However, our direct one-on-one conversation lasted no more than 56 minutes. While I did briefly interact with other staff during my visit, the actual conversation with *** ********** lacked any meaningful resolution or display of ownership. I explicitly raised concern that the rear-side window shattered during a normal door-closing motiona highly unusual event that warranted more than a referral to service. If necessary, CCTV footage from the dealership should be able to confirm the actual duration.

2. Lack of Empathy or ******************************** **************** ******************** emphasizes having given me his contact number and stating I could return if further issues arose, this did not amount to a genuine or proactive response. I was not simply reporting a one-off issueI was voicing concern that a brand-new family vehicle might have broader safety or quality defects. I received no reassurance, escalation of the matter, or any acknowledgment of how this situation impacts my trust and confidence in the vehicle.

3. Phone Call Following Door Malfunction
When I discovered that the second-row power sliding door was no longer functioning via remote, I promptly called *** *********** That call lasted only 1 minute, as verified by my phone records. Once again, I was told to speak to service. No attempt was made to acknowledge or engage with the broader issuethat multiple defects had now emerged in quick succession.

4. My **************************************************** **************** Unfortunately, *** ********** response continues to center on defending his prior conduct rather than addressing my actual concern. This is not about blameit's about whether a family customer experiencing multiple mechanical and structural issues within the first few weeks of ownership can expect empathy, accountability, and a commitment to resolving the situation.
While I appreciate the invitation to contact him again, that misses the core issueI already did, more than one time. I did not feel heard, supported, or reassured in any of those interactions. I remain concerned about both the quality of the vehicle and the dealerships apparent unwillingness to take these concerns seriously.

5. Request for ********************************************* **************** To be clear, my complaint is not personalit is directed at Plaza Honda as a company. However, if *** ********** is unable to engage with these concerns transparently and constructively, I respectfully request that Plaza Honda assign a different representative to communicate with me. I have made good-faith efforts to raise these issues, and I believe I deserve a response focused on resolutionnot just self-defense.

Thank you for your continued assistance.]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 07/02/2025
We serviced the vehicle and fixed the issue. The customer is looking for a guarantee regarding any future issues should they occur. We are unable to do so.
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction:May 26, 2025 Amount Paid to Business:$3000 upfront, Monthly lease of $599.36 (36-month term)What Business Committed :A 2025 Hyundai Elantra N on lease, with the assurance that I could return or exchange the vehicle under the 3-Day Worry-Free Exchange Policy clearly advertised on Plaza Hyundais website and Hyundais national marketing.Dispute:Within 48 hours of leasing the vehicle, I requested to return or exchange the car under the 3-Day Worry-Free Exchange Policy. I had driven less than 80 miles, and the car was in showroom condition. The business initially denied this option, claiming that because the vehicle was registered, it could not be returnedeven though registration is not listed as a disqualifying factor in the stated policy.After several attempts and pressure, including escalation to Hyundai Consumer Affairs (Case ID: *********, *********************** manager ****** ***** verbally agreed (on May 29) to buy back the vehicle and allow me to switch to a cheaper lease. I have a full recording of this conversation.He instructed me to wait until I received my plates to return the car, assuring me the exchange would be honored. However, since then, *** experienced continuous delays, unresponsiveness, and broken promises. He said I would receive a response by June 2, 10:30 AM. I have made over 12 calls that day and received no answer. As of now, I am being stonewalled and no clear path forward is being offered.Has the Business Tried to Resolve the Problem?Yes, verbally, but they have not followed through. Despite promising written confirmation, I have received none. Their current conduct appears to be stalling tactics and is causing me mental and financial distress as a recent graduate on a student visa.Advertise:The 3-Day Worry-Free Exchange policy is advertised directly on Plaza Hyundais own website:************************************************************ It is also part of Hyundais ************************** program.
Business Response
Date: 06/05/2025
Th customer shouldn't be disputing the charge. He signed and took delivery of vehicle. He then came back days after taking possession stating he will be deported by ***** and doesn't want the car. We advised him that it is not possible, and I Informed him that there's no cooling off period in *** Vehicle is funded and registered.

****** ********
******* ***** *******
***** *******
************
*******************************************************************
Customer Answer
Date: 06/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This response from Plaza Hyundai is inaccurate and misleading. I reached out within the 3-Day Worry-Free Exchange window, while the vehicle was under 80 miles and in showroom conditionclearly meeting the terms of the exchange policy advertised on their own website and in Hyundai USAs marketing.

The dealerships representative, ****** *****, verbally confirmed after discussing with ** ****** that I would be eligible for an exchange and instructed me to keep the car until my plates arrived, at which point they would process the swap. I have this conversation fully recorded, legally under NYs one-party consent law.

The dealership is now refusing to honor that agreement and instead mischaracterizing my reason for return, ignoring the policy they committed to. I am not asking for a legal cooling-off period, but rather for Plaza Hyundai to abide by their own advertised return/exchange policy.

I have also filed a formal complaint with the NY Attorney General (Intake ************** and contacted Hyundai Consumer Affairs (Case ID: *********.

I am requesting Plaza Hyundai proceed with the promised vehicle buyback or exchange as originally agreed.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

************ ******
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 24th, 2025, I visited the Plaza Honda to look at cars and possibly make a purchase. I found a car that I like which was the Honda Civic Hybrid Touring. A deposit was made but after going through some challenges, I decided to not move forward and requested a refund. The manager ******** **** said I should received my refund within 5 business days. I still haven't received my refund. I called the Plaza Honda to speak to ******** **** but the receptionist said he's busy.
Business Response
Date: 06/06/2025
There seem to have been miscommunication regarding when the refund would be processed. The credit was issued today to the debit card as you will see attached.
If there are any other issues, the customer can email me ***********************************************************************

Thank you
Customer Answer
Date: 06/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have not received a refund for the amount in my bank account. I contacted the bank to inquire about pending refunds, and they confirmed that no refund has been posted in my account.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 06/12/2025
There seemed to have been miscommunication. See attached receipt of processed refund.
Initial Complaint
Date:05/14/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May *******, when we entered the car sales center and indicated our intention to purchase a Toyota RAV XLE hybrid model, the salesperson quoted us $42,000, including taxes and DMV fees. At that time, we agreed to pay an initial down payment of $8,000, with $3,000 in cash and $5,000 using ***** pay. However, due to equipment issues at the sales center, the $5,000 was not successfully paid, and we received a receipt for $3,000. We then proceeded to complete the loan application on-site and stated that we would only need to pay the remaining $5,000 down payment on May 13 to take the car. On May 13, after paying the $5,000 in cash, we saw no documents throughout the process until the procedures were completed, when the salesperson provided some documents and informed us that the transaction was finalized. When I opened the documents, I found that the toyota motor ins service contract fee amount of $4,995 had not been mentioned by any of the salespeople, and the vehicle price had changed from $42,000 to $44,395.60. When the salesperson signed these documents for us, these amounts were not displayed, and they did not provide a reasonable explanation. I called the relevant phone number with my questions unanswered.
Customer Answer
Date: 05/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ***
Initial Complaint
Date:05/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May *******, when we entered the car sales center and indicated our intention to purchase a Toyota RAV XLE hybrid model, the salesperson quoted us $42,000, including taxes and DMV fees. At that time, we agreed to pay an initial down payment of $8,000, with $3,000 in cash and $5,000 using ***** pay. However, due to equipment issues at the sales center, the $5,000 was not successfully paid, and we received a receipt for $3,000. We then proceeded to complete the loan application on-site and stated that we would only need to pay the remaining $5,000 down payment on May 13 to take the car. On May 13, after paying the $5,000 in cash, we saw no documents throughout the process until the procedures were completed, when the salesperson provided some documents and informed us that the transaction was finalized. When I opened the documents, I found that the toyota motor ins service contract fee amount of $4,995 had not been mentioned by any of the salespeople, and the vehicle price had changed from $42,000 to $44,395.60. When the salesperson signed these documents for us, these amounts were not displayed, and they did not provide a reasonable explanation. I called the relevant phone number with my questions unanswered.
Business Response
Date: 05/15/2025
Customer has been contacted and she will be closing out complaint
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May ******. Honda dealer took advantage of my elderly parents. They went to lease a car and the dealer charged them $10000 over the **** of the car. The store manager refused to negotiate any form of refund even just a partial refund. The dealer added things like mats and wheel locks to the price. These added prices were not completely explained to my parents. I went back to speak with the store manager with my parents on May ****** and he was rude and refused to work with us.
Business Response
Date: 05/15/2025
Management has been dealing with the consumer
Customer Answer
Date: 05/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
No equitable resolution has been offered.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ****

Business Response
Date: 05/27/2025
*** * ***. **** are who Plaza Honda conducted business with. Attached you will find a copy of the agreed and signed offer. You will also find a photo of the *****s with their Sales **** at the time of delivery. You will also see that *** **** is holding the pocket folder that is provided to all consumers with the documents of their sale. By no means were they taken advantage of. They wanted to put more money down on the vehicle and we advised them not to. At that point, we agreed on what they were comfortable with.
The *****s were very pleased with their decision and even returned to buy parts/accessories from our parts dept. Their son has his own personal opinion and has been continuously writing letters and negative reviews
We made the time and met with them all in person. Our Sales Manager, ******, offered to make 2 months payments with the intention of having everyone satisfied and to hopefully have the negative reviews removed.
Their son again is not happy with that and is looking for 6 months paid. At this point, we feel that we should not have to deal with ******** at all. He seems to be the only one that has an issue with this transaction, and we had no dealings with him until after his parents took their vehicle.
We are willing to make the two payments as final resolution and would like this matter to be closed once and for all.

Customer Answer
Date: 06/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter will be resolved once those 2 month payments are covered.

Sincerely,

**** ****
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a vehicle from them and the vehicle has been in and out of service for over a month no loaner car and they cant seem to find out whats wrong. Im getting the run around but still have to make payments Ive left emails messages to no avail. At this point its about safety and my money and time being wasted.
Business Response
Date: 05/15/2025
*** ******,
Thank you for bringing this to our attention. We truly understand how frustrating it must be to experience ongoing issues with your vehicle, and we appreciate your patience throughout this process.
Please be assured that our team is actively working to identify the root cause of the problem. Some vehicle concerns can be complex and require extensive diagnostics, but we are committed to getting to the bottom of it as quickly and thoroughly as possible. Our goal is to ensure your vehicle is safe, reliable, and performing as it should.
We understand the inconvenience this has caused and are currently reviewing options to better support you during this time, including the availability of a loaner vehicle. Were also looking into the communication delays you've experienced, and we will make sure you're kept informed moving forward.
We value your business and your trust, and were doing everything we can to bring this to a full and satisfactory resolution.
Sincerely,
***** *******
**** *** ***
***** ********
*************
*******************************************************************
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2024 ********** for ****** cash. When I learned that it had a recall on it, I took it to Nostrand Plaza Auto mall. Someone from Plaza Hyundai suggested Why not trade it in for a new car. The Highlander had 3000 miles but I still went along with the suggestion. I asked the person making the deal," what is the cost of the 2025 Hyundai Palisade?" He said $60, 000. I said how much does my car value. He said they calculated it at ****** because of depreciation. I said. That's crazy. I paid $75000 and it depreciated to ******. I said OK. What's the difference I have to pay now. He said ******. I said but ****** and ****** is far more than ******. He said the taxes brought it up. I said I don't like car notes so I will wait until Monday when my money is cleared. He said ok you can pay ***** down and let the ****** stay on finance to build your credit. This was Friday November 29, 2024. I told him I don't like financing, so on Monday, Dec 1, 2024, I paid ****** hoping that the ***** will be paid later. The next month I checked with Hyundai finance they said my balance was ****** and I paid ******. Now I owed ******. I called Hyundai sale. I got the run around. I went there in person. They said the person who did the sale left the job. I saw the manager at the time who was ********. He said he would ease my pain by paying in ***** to Hyundai Finance. I said that is not enough. Weeks passed and it was not done. I went back out there to ask why. They **** ******** was fired. The new manager said he would help me to get the discounted *****. 3 week passed and nothing was done. I called Hyundai finance today and they said nothing is in the system about it. I called back Plaza hyundai. They got the manager on the phone who said he never got the time to do it and was giving me a lot of attitude saying that he was not invited to the wedding and now he has to be at the funeral. I think this is rude. Now I was that whole ****** removed. I feel cheated and robbed
Business Response
Date: 04/10/2025
*** ***** was contacted by the new General Sales Manager for that store. She will be coming in to meet with him to discuss a resolution.
Customer Answer
Date: 04/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Good afternoon. My Complaint has NOT been resolved. When PLAZA HYUNDAI realized that I sent a complaint to BBB they called me and offered me a check of $5,000 to defray the cost of the full car notes. I refused it because they actually scammed me out of about $25,000.
Here are the details:
I traded in a 2024 Toyota Hylander Premium to PLAZA HYUNDAI. I paid $75,000 plus tax for it. They offered me a 2025 HYUNDAI Palisade. They said that it cost $60,000. They said that because of depreciation they will offer me $54,000. I only had it for 6 months. I asked the salesman what is the difference that I have to pay. He calculated it and said that I should pay $15,300. I told I didn't want payments so I will have the $15,300 on the next business day. They forced me to do payments cause it builds credit. Then they say pay down $3,000. I paid that and the paid $10,000 on the next business day, which means my balance would be $2,300. After paying the ****** i checked HYUNDAI Finance and it showing me that my balance was ******. So when the $10,000 is removed from it , it showing the remaining balance was $27,000. How is this si was all I owed was $2,300? I went to Plaza hyundai to find the salesman. They told me he was fired. I talked to the manager who decided to help me. I left. One month passed and nothing was done. I went back to Plaza hyundai and again the manager was fired this time. The New manager said he would help. Another month passed and nothing was done. This time I called him. He got angry and told me that he was nit invited to the wedding so he doesn't see why he should be dragged to the funeral." I told him that I am going to contact BBB. He said do what I have to do. With all this , I keep paying my car notes of $712 every month.
4 months - Jan, Feb, Mar, April = $2,850. That's basically what I owed them $2,300. However my car notes balance is still saying $25,000. When I called Hyundai this morning, the read a document to me saying that I traded in the car for $******. THAT'S A LIE. WE AGREED ON $54,000. They changed the figures behind my back. Why would I buy a car for $75,000 and used it for 6 months and trade it for ******. Am I a drug addiction? PLAZA HYUNDAI NEEDS THE REMOVE THAT $25,000 FROM MY BALANCE CAUSE I DONT OWE IT. THERE IS NO TRANSPARENCY with this dealer.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *****

Business Response
Date: 05/01/2025
Client came into the showroom on 4/30/25 to discuss her options in regard to the total amount financed. After conversation with ***** client decided to trade in her 2025 Palisade for a 2025 Santa Fe and has complete understanding of everything entail with here new vehicle purchase and is completely happy.
Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****

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Plaza Auto Mall is NOT a BBB Accredited Business.