We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Plaza Auto Mall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

This profile includes reviews for Plaza Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Plaza Auto Mall has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.07

    Average of 14 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Javier T

      Date: 03/27/2023

      Javier T

      Date: 03/27/2023

      Lookout for con artist so call (Client Advisor) ***********************. After putting a $500 deposit down on a car he promised he'll have vin number by the next day. To no avail, After numbers attempts of phone tags in a 3 day period he tried giving a bogus vin number. I had a feeling it was so I just said you're giving me a bogus vin he stated that it didn't matter. That what matter was that my car was on it's way. When again I asked for the vin he stated that he didn't have it because they were in the midst of building it. I have been trying to get my $500 refund since March 8th and today is March 27th. I'm avoiding having to go in person but I can tell this is a common unethical practice at this dealer. Do yourself a favor and go elsewhere.

      Plaza Auto Mall

      Date: 03/29/2023

      Consumer has been contacted and notified that his refund has been processed.

    • Kim H

      Date: 03/14/2023

      Plaza Kia is the worst. I took my car to get serviced in mid-January because it was not accelerating past 45 miles per hour. A week later, they called me to let me know it was fixed to the tune of $2,600. I go to pick it on 1/16 and try to get on the ************* Expressway and my car still did not accelerate past 45 miles an hour. I call the service advisor immediately and he tells me to return. They do a quick assessment in the bay and somehow determined it was an engine issue, without driving it, that they claim was connected to a factory recall. The next day the service advisor calls me and asks for my oil change history to file with the "claim". I make copies of all service receipts dating back to when I bought the car in 2016 that has only been serviced by ***. A week later I call and he tells me my claim was approved and it would take 2-3 weeks to fix. I call every week following that but can't get a clear answer on when I would get my car back. I decide to show up on 2/23 and was promised my car would be ready 2/27; it was not done until 3/1 and they charged me for a battery at $190 that I did not need. Well my car still does not accelerate past 45 miles an hour. Someone from Plaza called me on 3/2 to ask about my experience, which was the worst, and later her "manager" called to ask that I bring it back in at no charge to me with a loaner which I did not receive during the first 5-6 weeks they had my car. Well, I called that "manager" everyday the week of 3/6 - 10 to get the same run around; no action. Also, the receipt I received when I finally got my car back says that the mechanic test drove it which I know for a fact is a lie, because anyone driving my car would see and hear immediately that there is still a problem. NEVER GO TO PLAZA KIA OR ANY OF THE OTHER DEALERS LOCATED THERE. They are scammers and only want to take your money.

    • Cystal T

      Date: 01/13/2023

      This Honda Dealership is by far the worst Dealership! Please take your business elsewhere as there are many other Dealerships throughout the City. The managers at this location are very unprofessional and act as though you (the customer) should worship them. They don't care about your business and if unable to trick you into a deal, move onto a new less knowledgeable customer. It a nut shell, it's pretty much their way or the highway.

    • Ivan D

      Date: 01/02/2023

      The is worth car dealer in Brooklyn especially mr ****** the head of finance

    Plaza Auto Mall is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.