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Business Profile

Online Retailer

Mobstub, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Mobstub, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mobstub, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2/05/2025 Supposed to ship within 5 to10 days. Twenty days later and three emails later and no response or product delivered.

    • Initial Complaint

      Date:01/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 items from MobStub. 3-Salt and pepper shakers and 1 tunic. The advertisement showed the salt and pepper shaker as being rechargeable...a charging base as included. However, they are battery operated, each requiring 4 AA Batteries. Upon reviewing the advertisement, the battery operated is covered up misleading me. The tunic (a type of woman's sweater) also misadvrtised. It states it is a zippered garment. It is not. I've repeatedly attempted to contact them via email and text but no response to my actual complaint or attempted resolution. I received them on January 11th and contacted them immediately.

      Business Response

      Date: 02/14/2024

      A full refund was provided and return labels were sent to return the items.

    • Initial Complaint

      Date:12/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a navy crossbody purse in XL from Mobstub. The Order number is *******. Transaction number is **********. The purse is $35. The piece for the handle broke and the handle will no longer stay on the purse. I have contacted the company 5 times and they will not respond. I have asked for a return label and they do not respond. I want a refund of $35.00.

      Business Response

      Date: 12/13/2023

      As per ***********'s policy, all defective merchandise must be reported within 15 days of delivery to qualify for a replacement or refund.

      Customer Answer

      Date: 12/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       This purse is defective and fell apart.  I would think that someone cares when a merchant sells defective merchandise and the business does not stand behind their merchandise.

      The purse was $35.00 so I just throw it away then since this business will not do anything!!

       There is an exception to every rule and 15 days is actually funny.  Most merchandise tends to fall apart after you have worn the purse!  An exception needs to be made!!

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    • Initial Complaint

      Date:11/16/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mobstub persistently reached out to our business, urging us to register as a vendor. Succumbing to their requests, we officially became their vendor, contributing 2 or 3 items to their product list. Despite processing orders, there was a complete lack of communication post-registration. Consequently, we opted to terminate the agreement to safeguard our product reputation.One Mobstub representative via emailed our contract was terminated, with no further action required on our part. Despite this, Mobstub continued to showcase our products on their website, engaging in false advertising that could potentially mislead unsuspecting consumers. Moreover, Mobstub failed to remit payment for the products we had previously shipped.This dubious business behavior prompts us to seek intervention from the Better Business Bureau (BBB) to address and prevent further fraudulent activities by Mobstub.

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep texting me and I have reported them as junk to ******* every time, but I cannot get them to stop.

      Business Response

      Date: 11/13/2023

      Your phone number will be manually removed from receiving text messages.

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a crossbody bag from Mob Stub. It was poor quality and I wanted to return it. I received a letter with a link to a Return Label which was supposed to allow me to click on it and access the Return Label. Nothing happened when I clicked on the link. I sent them numerous emails about this. Finally, Mob Stub sent me another letter with a different return date but with the same non-functioning link to the Return Label. Mob Stub advertises "Hassle Free Refunds" at no charge, but this is clearly not the case. My order # was *******.I want them to send me a complete, already printed, Return Label so I can send this bag back and get a refund.

      Customer Answer

      Date: 01/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by Mobstub, Inc. regarding complaint ID ********.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:09/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 11 ****** I bought four sets of sheets to **********, king and two queen. I only opened one ********** king and it didnt fit the bed so I wanted to return the other three sets of sheets and I got a order form but it wouldnt let me print out the return label so I could send it back now. They are totally ignoring me, they told me I had till September 25, 2023 to return the sheets but I cant get the return label to print out. *** asked them for help. I think Ive emailed them ************************************************************************************* They will send me another email nothing so I want my money back and let me see the order number was ******** and the estimated refund is $83.61. I never opened the other three sheet sets and I have a picture of it and I sent it to them, I need help please I am not computer literate I am having a hard time sending a picture or anything else from this. I just really need help. This is not fair.

      Customer Answer

      Date: 10/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of sheets in March. After several weeks I had heard nothing and reached out to the company. They reached out to the vendor and I received my package. Upon receiving it I diiscovered that it wasn't what I ordered. They asked me to send pictures which I did. Upon receiving them they told me that they had arranged with the vendor to send me what I paid for. That was April 3rd and I have heard nothing. They have a phone number that tells you to contact them online then hangs up. I paid this charge in March and still have this incorrect order they sent me which I cannot use. If they can't fullfill my order they should give me a refundent and tell me where to return what they sent me on their dime.

      Business Response

      Date: 05/03/2023

      This order has already been refunded and an email was sent to the customer confirming the refund as well as a receipt of the refund transaction. 

      Customer Answer

      Date: 05/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a crossover purse and received the wrong size. They sent me another purse so I sent a text as they said I needed labels to send it Back. I am still waiting for the labels for months. I was in contact with Sahara. No labels. No nothing. I dont need 2 purses. I am 83, and live in a retirement home. I dont have car so I cant get get to the post office. They have been rude with not telling me what to do. I love the purse but I dont need 2. They are still in the package they came in. Please help. I am on a fixed income . Please reply! ***** *** ********************************************. ****************** Home

      Business Response

      Date: 01/09/2023

      The customer has been responded to with a satisfactory response. 

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for months to get mobstub vendors to stop sending me emails and/or text messages. It is very annoying and an interruption. I've sent emails several times to your company to no avail. Every time I get something from a vendor I send it to. spam, but that doesn't stop anything. Please completely remove my email, and texting information from your records. I haven't contacted the BBB yet but will if this isn't remedied on your end.

      Business Response

      Date: 11/28/2022

      The customer has been responded to with a satisfactory response. 

    Mobstub, Inc. is NOT a BBB Accredited Business.

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