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Business Profile

Online Retailer

Mobstub, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Mobstub, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mobstub, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently placed two orders with this company, order #*******, and order #*******, both have different tracking numbers, yet both had the same delivery date estimate. Order #******* showed up on November 07, 2022 and order #******* has never shown up even though the tracking stated that it did. Physically went and checked with my local *********** and checked with my one and only neighbor and no luck, then contacted **** with Mobstub who responded to my email telling me to do both of what I had already done as if I was attempting to pull something dishonest off. Sent **** a replay that I had contacted him as a last resort and had already checked with my *********** and my neighbor. If the company is unable to replace what I ordered then a refund is requested in the amount of $22.55.

      Business Response

      Date: 11/28/2022

      The customer has been responded to with a satisfactory response. 

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in process of a return of merchandise order number ******* Reference # of inquiry is *******. I received the return email info and a "print your return label" window. I can not print the return label. I wrote to Mobstub 3 times to inform them of the problem. No response. The shipping label expires 10/25/22.Also tried their phone number only to be referred back to web contact. PLEASE HELP

      Business Response

      Date: 11/28/2022

      The customer has been responded to with a satisfactory response. 

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned the lights that they shipped to me because they were NOT the lights that I ordered. I returned the lights to them via **** with the return address label that they emailed to me on 8/5/22; they received them on 8/8/22. I have emailed them 5 or 6 times to find out where my refund was. I never even got a courtesy response from them. My order number is *******.

      Business Response

      Date: 09/12/2022

      Hi,

       

      I have gone ahead and refunded you for both of the lights you have returned. I apologize for the delay.

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order made on 6/25/2022 and payment withdrawn from my bank account on 6/27/2022. Still have not received the merchandise. Have tried twice to call but the number wasnt a working number. I have emailed their customer service twice with no response. I need the merchandise or a return of my money. The reference #**** and merchandise info is *********** **

      Business Response

      Date: 08/29/2022

      The customer wrote in for the first time Friday, Aug 26. Tracking was provided that shows the item was delivered.


      *************************************************************************************************************

       

       

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 8/11/22 i placed an order for a white riley **** top for $22 size medium . Previously i had ordered a large blue ***** **** top and it was too big so i returned that one without issue and ordered a white riley **** top size medium. The "medium" top i received is poorly made with the arm holes being 2 - 3 inches too big so that the the sides of the top stick out under the arms and the top straps are not aligned with the body of top. Have shown the top to a couple friends for their feedback and they all agree the top is poorly sewn with poor structure. It looks like someone made it from their own pattern in a junior high school home ec class. I have sent emails to ******* * *********** on 8/21, 8/22 and 8/23 and have not heard anything back. I even included pics showing how the top does not fit properly. I would like to obtain an RMA # and shipping label from mob stub to return for a refund. The shirt is unacceptable.

      Business Response

      Date: 08/25/2022

      Hi,

       

      The customer has been in contact with on of our agents and a return label has been issued. As soon as we receive the item back we will issue a refund.

       

      This matter has is being taken care of.

       

      Thanks

      Customer Answer

      Date: 09/11/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business advertises extensively on Fb and other social media, offering for sale, among other things, "genuine leather" purses. The purse I purchased was NOT leather at all. The only leather on it was the tiny piece of leather imprinted "Genuine Leather." Totally false advertising!

      Business Response

      Date: 08/11/2022

      I would like to confirm the Super Soft Leather Wide Crossbody Bag is 100% genuine leather as advertised. We are unable to locate any customer service correspondence regarding this order. We emailed you a return label to return the item for a full refund. 

      Customer Answer

      Date: 08/15/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    Mobstub, Inc. is NOT a BBB Accredited Business.

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