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Business Profile

Optical Goods

GlassesUSA

Headquarters

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.34/5 stars

    Average of 807 Customer Reviews

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    Review Details

    • Review fromPamela P

      Date: 06/30/2025

      1 star
      ****************. My first pair of glasses took forever to get to me and then they came broken!They want their glasses back before they will send me new ones! Not ok! DO NOT USE THIS COMPANY!!!!!
    • Review fromRobert N

      Date: 06/29/2025

      1 star
      I purchased sunglasses the end of May and still have yet to receive my order. I was told there had been an issue with production and my glasses didnt pass inspection in early June. I was asked to wait 4-6 business days. I waited and Ive been given the same generic response week after week when asking about my order. I gave up and canceled today. I didnt want to have to and would have rather had the sunglasses but, I doubt theyd ever ship at this point.
    • Review fromWaymond C

      Date: 06/28/2025

      1 star
      Been trying to fill out their form for return/refund. Site will not let me fill out return form, THEN, their BOT leads me in a continued circle of asking for order number, then fill out the return form which it will not let me, THEN, when I ask for a return label, it starts over with asking for the order number again, fill out the return form again which it will not let me complete. I've called the help number and all I do is push numbers. I want to talk to a real person and get a return label so I can get a refund
    • Review fromSteve M

      Date: 06/26/2025

      1 star
      I cancelled a Contact Lens order within ***** minutes of making it because I wanted a different brand(B&L ULTRA) than the AirOptix written on the Rx. On June 6, 2025.I was Charged $122 anyway. It was posted and paid from my **************** checking account, it was not " pending".Order was cancelled and shows up as cancelled on their website and was supposed to "drop off" in a day or two.A week later it hadn't dropped off nor was it refunded. I emailed and "chatted" w them.Was told it should dropoff by 10 days at the latest. I replied that they needed to actually" Refund the $122" because it was Posted as paid on my ******* statement.They replied that the sale was cancelled and refused to order couldn't reverse the ************* is June 26, 2025and the charge is still posted as Paid on my WF account.Don't do business with these incompetent rednecks because:1) you have to deal w an AI chat robot 2) you can not talk to a person to resolve a problem 3) they refuse to resolve the problem.Their COO/CEO is ***** ******* / ****** ******* from ***; that should give you an idea as to why they're shysters/schiesters/ scheissers!
    • Review fromJared P

      Date: 06/25/2025

      1 star
      They literalaly stole my glasses. They say the lost them, which to me is the same things if they won't refund me or replace the pair. They didn't make an order number for it and mixed it in with another. I've spent hours with agents, many who don't understand english. Nobody allows me to speak to a manager. They have hung up on me multiple times.
    • Review fromCarrie T

      Date: 06/23/2025

      1 star
      Do not buy from these people. Charge your card immediately, canceled order, cant get ahold of them. Number on Bank statement is not them ( 212 area code )You get the run around and they say they will take care of your issue but do not. Do not trust
    • Review fromKathleen S

      Date: 06/22/2025

      1 star
      do not order from here!! They lie about shipping dates and they take it forever for refunds if the refund is actually coming through, which I have not gotten yet. RUN!!!
    • Review fromRoss L

      Date: 06/18/2025

      2 stars
      I have used this company for a few years now. While their glasses are reasonably priced and of decent quality, their estimates of shipping times are often way off. After my last pair of glasses broke, I ordered new ones on the 6th of this month. I opted for the 3-5 day express shipping. I got a notice that they shipped on the 10th then waited. Finally, I checked the tracking today (18th) and see that it reached ************* on the 16th, but will not be to ****** until the 30th. I can only conclude that the "3-5 day shipping" I paid extra for is parcel post! They agreed to refund me the expedited shipping, but I am still without glasses!
    • Review fromThomas H

      Date: 06/12/2025

      1 star
      They claimed to have live customer service and do not. I created a return they will not accept it. Ive spent over $400 on a pair of glasses I cant use and they offer no help. I send them my prescription and it is 100% completely wrong.
    • Review fromAlison H

      Date: 06/10/2025

      1 star
      If I could leave a minus rate I would. The most awful customer service, a refund run around.

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