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Business Profile

Optical Goods

GlassesUSA

Headquarters

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BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 812 Customer Reviews

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    Review Details

    • John S

      Date: 08/03/2022

      Their 14 day "no questions asked" return policy is a scam. They started counting the "delivery" date when the glasses were received by the random last mile delivery company they hired and not when they arrived at my door. As a result, the only way they'll consider accepting a return due to manufacturing errors is with a doctor's note. Which would almost sound reasonable if not for the fact they were already working from a doctor's note dictating the formulation of my prescription in the first place.I have eye insurance and purchase prescription eyeglasses or sunglasses at least once a year. But it feels like they're going out of their way to discourage any reoccurring business. And, I can't help but wonder if they're not making returns as difficult as possible simply because they know they're delivering a faulty product.

    • Colby B

      Date: 07/30/2022

      Absolutely terrible customer service. I purchased the 2 year insurance with a pair of glasses. 2 months after receiving them, the coating applied to the lenses cracked, an obvious manufacturing defect. I contacted them to remedy the situation. It took over 3 weeks and $65 to get a new pair in production. I'm still waiting on them to be made and shipped to me. Their average response time in an email is 5 days, just an absolute joke of customer service. They simply do not care. You're better off paying whatever someone local charges for glasses instead of saving a few bucks with these people.

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