We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Textbooks

Booksrun.com Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Textbooks.

Reviews

This profile includes reviews for Booksrun.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Booksrun.com Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.13

    Average of 104 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Mark M

      Date: 04/01/2025

      ZERO STARS - ABSOLUTE THIEVES - THEY WILL CLAIM YOUR BOOKS ARE FAKE AND NOT PAY YOU FOR ANY OF THEM - SEND 10 BOOKS, THEY WILL CLAIM 1 IS FAKE AND NOT PAY YOU FOR ANY - GOING TO STARTING A CLASS ACTION SUIT - SO NOT USE - SO MANY OTHER GOOD BOOK COMPANIES OUT THERE TEXTBOOK RUSH, WORLD OF BOOKS, ETC. STICK WITH THEM

    • Mari P

      Date: 03/28/2025

      I ordered a music book with online audio. They sent me one with CDs They could not understand that they had sent me the wrong book They kept repeating it was in line with used condition They could not comprehend they had sent the wrong book, one I had not ordered I could barely understand whoever it was I was speaking to ****************

    • Lisa V

      Date: 12/22/2024

      Don't pay ge extra money for expedited shipping, they don't honor the time frame!

    • Jen P

      Date: 12/20/2024

      Jen P

      Date: 12/20/2024

      Automatically charged money without notification. That's how they make money after you rent from them due to a cheaper price. I won't use their service anymore. Use Chegg or smth else instead.

      Booksrun.com Inc.

      Date: 01/23/2025

      Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Advanced Practice Nursing: Essential Knowledge for the Profession: Essential Knowledge for the Profession, ISBN ************* was rented from us for 57 days on 10/22/2024. It appears that the rental return deadline for your order was on 12/18/2024, and before or on this date the book was supposed to be returned back to us. However, the upload of the tracking updates for the return tracking (*********************************************************************************) was provided by the mail carrier with a certain delay, thus, the charge was applied by our system automatically even though the item was shipped by you on time. We apologize for the inconvenience caused. Therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to assist you by issuing a refund for the extension charge on 12/20/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

    • Tish H

      Date: 12/19/2024

      Tish H

      Date: 12/19/2024

      I paid extra money for 2 day express shipping and never received my textbook. No one has reached out to me. This is a horrible company and customers should read all reviews before purchasing textbooks from them. I wouldn't recommend them to anyone. Try ******, *******, ******* *****, and other honest companies to purchase items from.

      Booksrun.com Inc.

      Date: 01/23/2025

      Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Pharmacology, ISBN ************* was rented on 12/12/2024. As per our records, the item was indeed shipped the next business day with the tracking number ************ (****************************************************************************************). Upon analyzing the information provided by the mail carrier within tracking number attributed to the prepaid shipping label provided for the order in question, it seems that the package was lost or stuck at the local post office or was still somewhere in transit due to not being scanned at one of the ***** processing facilities. We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to assist you by issuing a refund for your order that was never received as well as stopping the automatic charges for your rental order. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

    • Jen S

      Date: 12/04/2024

      Jen S

      Date: 12/04/2024

      They are greedy company who likes to label a lot of authentic books as counterfeit. They'll also reduce what they pay for 2 same books, eventhough it's in separate shipments. They are crappy company and always trying to find every excuse they can to not pay you pr reduce payment as much as possible. Booksrun is the only one i ever have too many issues with. Gave them way too many chances. Never Again! Beware!!!

      Booksrun.com Inc.

      Date: 01/23/2025

      Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

    • Abigail B

      Date: 12/03/2024

      Abigail B

      Date: 12/03/2024

      Don't sell your books to them. They took the most expensive book from the buyback and claimed it was "counterfeit". Claimed they would take 3 weeks to authenticate and pay me if it was deemed authentic. When I followed up with customer support it was clear there was no authentication scheme and it was a way for them to save money and get free books for disbursement. Then said they couldn't return it because of their return policy. Don't support this deceptive company and sell your books elsewhere.

      Booksrun.com Inc.

      Date: 01/23/2025

      Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

    • Han L

      Date: 09/19/2024

      I rented a book from Booksrun and they have charged extra pay $70.69 for the damage of the book after rental return. This was not my fault at all, because I did not know what would happen during the transit to Booksrun. The transit employee may throw the book too harsh and it could cause severe damage to the book. Their policy is the book must return with its original state no refund for the extra pay, I was speechless at that time and did not take any pictures at all. At first I received the book in a worn and torn state, I was so careless and naive that I did not take any pictures to claim my clarity that I did not tear the book cover and edges. I recommend not to rent or buy books from Booksrun.com under any conditions. PLEASE!!!!! They are not caring at all, all they do is trying to take their customers money!!!!!!! They first sent a used book but then the book came in torn and worn book. This is unacceptable!!!!!

    • k3rnel p

      Date: 09/13/2024

      BooksRun DROPSHIP SCAM Dropship Program Details Promise: We'll give you access to our entire catalog of books to sell on your website and we'll ship it to your customers for free!Reality: We have a few used, sad books that have been sitting in inventory for a long time, you can sell and get off our hands.

    • Susann A

      Date: 09/10/2024

      This company is a scam! They claimed my book was counterfeit and would not return it. The book was purchased from the bookstore through my college university so I know it was authentic. Do not use this company.

    Booksrun.com Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.