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This profile includes reviews for Booksrun.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromDeanna P

  Date: 01/11/2023

  1 star

  Deanna P

  Date: 01/11/2023

  I rented a textbook on Jan 10 for around $43 and then less than 12 hours later, I received an email saying the order was canceled by BooksRun. I called customer service and they said that multiple customers bought the book simultaneously. Unfortunately, my order was canceled because of a technical error but I could reorder it when it fixed itself. Well, I just went on the website to reorder and the original price was doubled. The tactic seems very scammy or at least unethical, especially after I paid for expedited shipping because I needed the book for class. Definitely going to rent my textbook from elsewhere because I already don't trust this company.

  Booksrun.com Inc.

  Date: 01/24/2023

  Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. According to our records, the order in question was placed for the item Ethical Problems in the Practice of Law (Aspen Casebook). Your order was cancelled due to this item being purchased right before your order placement and was no longer in stock at our facility. Our website model means that at any given point in time, thousands of different buyers are competing against each other to order the items listed at the best prices possible. Due to overwhelming demand for these prices, sometimes we may sell out of an item before we can remove that item from our site. We work hard to minimize cancellations that occur in such cases. However, in order to still provide our customers with a variety of textbooks, we do have an affiliated partner that can help us ship books for rent. Nonetheless, the prices are established by our partner and, unfortunately, cannot be influenced by us. We always strive to provide the lowest prices for our books, however. the price for the item in question could have indeed been higher at the moment, as it was supposed to be shipped from our affiliated shipping partner.We would like to thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

  Deanna P

  Date: 01/25/2023

  BooksRun responded and I still stand by my original comment. Very sketchy service and price gouging tactic seems very plausible. If you cant honor the prices that you advertise then you need to make it clear that the raised price is because the book is coming from a third party and not your own warehouses. Or at least when you cancel, let the customer know the reason without them having to reach out and call themselves. Bad business model, definitely needs improvement.

  Booksrun.com Inc.

  Date: 01/26/2023

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated and necessary changes could be applied. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. We would like to cooperate with you more in the future as we highly appreciate an honest dialogue that allows us to become a better company. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience.Respectfully,BooksRun Team

• Review fromJHess

  Date: 01/10/2023

  1 star

  JHess

  Date: 01/10/2023

  I have to agree with other reviewers. I think the reason rental fees on this site are so cheap is because they basically just keep charging you. I rented a book for a class. The rental window didn't fully cover the semester which is nuts to begin with, but even with the additional $15 extension it was still cheaper than my school's bookstore rental. I mailed the book back at a location provided by their website. I both printed the return label and shipped the book at the location. I assumed everything was fine until a few weeks later I was charged in full for the book. When I looked into it, I saw that tracking had not been updated and it had likely been lost in the mail. When I reached out to customer service, I provided them with the tracking slip and a picture of the receipt from when I dropped it off. I was told I would be given a refund. Then, nothing. I reached out again and I was told I couldn't get a refund until the book was received. I explained yet again that it had been lost in the mail. They gave me a partial refund and said they could refund the rest when the book was received. I have since reached out again and was told that I should contact the location where I had shipped it out. That "Mutual beneficial rapport is the key to a proper resolution in such a case." Of course person working at the shipping location explained to me that it was lost. Like I already knew. Long story short, you're gonna be paying the same price as ****** or the bookstore. Might as well just bypass the headache and just pay more to deal with a reliable company,

  Booksrun.com Inc.

  Date: 01/16/2023

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have had a negative experience of doing business with us.Let us explain the situation incurred once again. According to our ****************** and also the information presented in the letters that were sent to your email address, in case the rental is not postmarked before the deadline, the extension fee ($15) is charged automatically, which creates the new deadline. In case the book is not returned before the new deadline, the item's purchase price will be charged and the item will no longer be eligible for return or any kind of refund at all.Unfortunately, our system does not know if the rental order is shipped back or not if our shipping label does not indicate acceptance, and as per our records, the item was never received at our processing facility as you would have received the confirmation letter to your email address. Please be also aware that a **** return shipping label has been generated for your rental return, hence it is strongly advised to ship the book back to us through ****. If you drop off a package at a *** facility, there is a high chance that it will not be scanned and get lost. Therefore, you were advised to contact the mail carrier in order to locate the lost package as you are its shipper. At this moment, we are not affiliated with ***, therefore, we are not eligible to contact them directly regarding this matter. However, in order to have this matter resolved in the best possible way, as a one-time courtesy, which has never been done before, we have issued a 50% refund of the purchase price for your rental order, whereas the rest of the charged amount can only be issued once the book is returned to us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

  JHess

  Date: 01/16/2023

  I used your website to find a location to drop off the book. I went back to the location where I dropped the book and they told me they no longer have it. If you don't work with *** then why did your website tell me to go to that location and why did the label print from the ** code provided? More importantly, why did *** accept the package?

• Review fromHeather A

  Date: 12/16/2022

  1 star

  Heather A

  Date: 12/16/2022

  This place is a scam!! They quoted me $48.63 for my book and now they have my book and are telling me it is worth nothing and want me to pay $8.95 to ship it back to myself!! The book was in excellent condition. So tired of people taking advantage of others and getting away with it. PLEASE DO NOT do any business with this company!!

  Booksrun.com Inc.

  Date: 01/12/2023

  Greetings! Thank you for expressing your concerns regarding the matter in question.We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. Please, allow us to explain the issue with your order. We stick to our transparent ******************* which all customers agree to be bound by once placing the order. According to it, we accept only items that have an ISBN and a current quote on the market. According to our records, within the order in question the item The Personality Puzzle had its quote adjusted automatically to $0.00 since we received a different book without ISBN. The image confirming the information provided was supplied for your consideration inside the order details. Please be kindly informed that since this item could not be quoted by our system, according to our policy it is not eligible for buyback at all. Since the return of the item in question was requested, it was successfully shipped on 12/17/2023 upon your request which is right within 24 business hours after the return was initiated. According to the **** tracking number provided for the return shipment, the package was successfully delivered to your address.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding. Respectfully,BooksRun Team

• Review fromAndrea Z

  Date: 10/13/2022

  1 star

  Andrea Z

  Date: 10/13/2022

  This company is a scam. They automatically reduce the amount from the original quote. When I sent a request to know why the amount was less then quoted, I received a response 9 days later with this response: Some other items in your order #*******, unfortunately, had their quotes adjusted automatically within the bound of $0.10 due to such main reason: we received the textbooks with the signs of wear that did not correspond to the "Used-Like New" condition initially quoted by you. Please note that items in "Like New" condition should have slight cosmetic defects to the original packaging, cover or spine, with all original packaging materials included.All of the books I sent were in new condition as they had not been used.One had only a slight defect.I do not recommend Booksrun and will certainly not use them in the future.

  Booksrun.com Inc.

  Date: 11/01/2022

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have had a negative experience of doing business with us.We stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback order. The books Fresh Fruit, Broken Bodies: Migrant Farmworkers in the ************* (Volume 27) (California Series in Public Anthropology) (ISBN: *************), Sacred Rice: An Ethnography of Identity, Environment, and Development in Rural West Africa (Issues of Globalization:Case Studies in Contemporary Anthropology) (ISBN: *************) and We Do This 'Til We Free Us: Abolitionist Organizing and Transforming Justice (Abolitionist Papers, 1) (ISBN: *************) had their quotes adjusted automatically due to such main reason: we received the textbooks with the signs of wear that did not correspond to the "Used - Like New" condition initially quoted by you. In order to determine which category the textbooks we receive fit, we use ****** guidelines. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features. Please note the items in question were not shrink-wrapped, which does not correspond to the Used - Like New condition that implies that all original packaging materials should be included. Your buyback order was processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. The check for your order was issued on 10/04/2022, and according to our bank, the check in question was successfully deposited by you on 10/19/2022.Once again, we are grateful that you brought this matter to our attention. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromViktoriya K

  Date: 09/18/2022

  1 star

  Viktoriya K

  Date: 09/18/2022

  Unfortunately, they failed to deliver my textbook. I placed an order on August 30th and it's already September 18 still no textbook. I understand that delivery may be delayed due to me being in ****** but at least they have to do due diligence and communicate with their clients. I've emailed them, and the email stated someone will respond within 48 hours, but no one responded. Be careful ordering or sending books to this company.

  Booksrun.com Inc.

  Date: 10/04/2022

  Greetings,Thank you for sharing with us your concerns regarding the matter in question. We do apprehend how frustrating the situation may be and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. It seems that you purchased an item Business ****************** Systems, ISBN ************* from us in "New" condition with the comment International edition with regular method of shipment on 08/29/2022. Please note that the regular method of shipment takes up to 14 business days for deliveries to ******, thus the estimated delivery period stated in your order details as 09/19/2022 - 09/27/2022 was provided in concordance with the mail carrier's delivery rates. The package with the item in question was shipped on 08/30/2022. According to the tracking information, the package has been stuck in transit for more than a week. Unfortunately, the **** is reported to have some delays in deliveries due to the significant increase in income mail of all kinds, thus the package has been delayed. In order to make up for the inconvenience caused, we issued a refund for your order that has been stuck or lost in transit due to a certain irresponsibility of the mail carrier on 09/27/2022. We do understand the concerns regarding our delayed reply. We are working hard to process all the inquiries through all the channels of communication offered, however, due to the high season, some issues might have indeed occurred.We would like to apologize for the difficulty with your order and thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements, as we strive to sustain our earned reputation among other established companies. Thank you for your understanding.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. Respectfully,BooksRun Team

• Review fromRachel K

  Date: 08/19/2022

  1 star

  Rachel K

  Date: 08/19/2022

  Just like all the other complaints. It's a scam. They gave me a quote. My books were in good condition when I sent them. They received them august 16. On August 18 they messaged me that the books were in poor condition showing pictures of water damage, and they would pay me a much lower price.There was not water damage when I sent them. These books never left my house. In fact I barely used them, I dropped one of the classes and the other class I bought the electronic book so didn't touch the physical one.I didn't take pictures before the books left my house because I didn't expect a scam. In hindsight I should have because "they have pictures of the damage" so they can verify the books are damaged. But water damage is a very easy thing they could have done on their own then claimed the books arrived like that. But of course since I gave no proof of condition before I mailed them I have no recourse.To make it worse, I have 2 options:1) accept the lower price 2) PAY them to send my books back to me, now with water damage that I did not do.If you click on their option to send a support request, they say they'll get back to you in 3-4 days. But the "courtesy hold" on the books is only 2 days so I am forced to accept their price changes.I wish I hadn't used them and I feel dumb for not taking pictures before sending my books. SCAM.

  Booksrun.com Inc.

  Date: 09/01/2022

  Review #****** Greetings! We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide and state that the quote of the items that have liquid stains, excessive markings, wrinkled or torn pages and binding etc. may be adjusted or such items may not be eligible for buyback at all. Which is exactly what happened in your case, since the items were delivered exhibiting the signs of heavy wear. Our processing department carefully inspects all items received and uploads images of the damaged items confirming their condition. The images indicating the condition of the item were supplied for your consideration. Your buyback order was processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. Therefore, the order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. Please note that per existing policy, BooksRun will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by the user. We understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. However, since the quote adjustments were accepted by you on 08/19/2022, the order was automatically processed in 48 hours and the check was issued on 08/23/2022.. Delivery of the check usually takes from 3 up to 20 business days depending on the proximity of the customer's address to our location and the work of the mail carrier. The check should arrive before 09/20/2022. In case the check is not received by said date, please feel free to contact us so that we could assist you with the payment reissue.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromOccam S

  Date: 08/17/2022

  1 star

  Occam S

  Date: 08/17/2022

  Something is majorly amiss here. After years of selling with no problems, every single buyback is being lowered. They are performing a BAIT & SWITCH, and then further profiting from charging an exorbitant amount if you want your book back - $8.95 for a book under one pound, that's roughly a $5 profit. If this isn't illegal, it is highly unethical. They promise to pay you, a longstanding customer with stellar buybacks for years, a certain amount for your property; once they receive your property, they claim, by some mystery algorithm, that it is not what they expected, and then they get to profit from charging you double the shipping price. Seller Beware, this buyer is essentially stealing your property.

  Booksrun.com Inc.

  Date: 08/31/2022

  Greetings! We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We understand that the situation is upsetting for you, and we want to rectify it and provide the best experience possible, therefore, we are really sorry to hear that you had a negative experience when dealing with our services. We always welcome civil dialogue and condemn the use of profanity and insults towards our representatives as it is inappropriate and counterproductive. By checking our database, we have no records of anyone contacting our Support team regarding this issue for the proper explanation of the matter from the email address submitted in this very review nor do we have an account attributed to the name and email address submitted here. Nevertheless, as we can see from our records, there indeed were several inquiries regarding at least two of your recent buyback orders from another email address. We can assure you that the information presented in your report was passed to our processing team so that the issue could be investigated and no such issues occur again without a proper explanation. Please, allow us to explain the issue with your orders. We stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide and state that the quote of the items that have liquid stains, excessive markings, wrinkled or torn pages and binding etc. may be adjusted or such items may not be eligible for buyback at all. Unfortunately, we also do not have any opportunity to check and know for sure what happened with the books in the process of shipping, however, in your case, the items were delivered exhibiting the signs of heavy wear. Our processing department carefully inspects all items received and uploads images of the damaged items confirming their condition.Therefore, by taking into account the quote adjustments, your orders were placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address.Please note that per existing policy, BooksRun will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by the user. We understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. However, since no decision was made, the adjustments were accepted automatically by our system and the orders were reprocessed on 08/24/2022 and 08/28/2022 respectively. The checks for your orders were issued on 08/26/2022 and 08/30/2022 respectively. Delivery of the check usually takes from 3 up to 20 business days depending on the proximity of the customer's address to our location and the work of the mail carrier. The checks should arrive before 09/28/2022. In case the checks are misdelivered or lost in transit, please feel free to contact us so that we could assist you with the payment reissue.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully, BooksRun Team

• Review fromKelly H

  Date: 08/05/2022

  1 star

  Kelly H

  Date: 08/05/2022

  HORRIBLE company. I very good condition book in and they came back saying they didn't agree with the very good condition and decreased the amount they were going to send to me. I went to their website to decline the new pricing (knew I was just being ripped off); and they had automatically accepted the new payment. My order was shown as "on hold" I immediately went to their chat - which was useless, I sent an email and I called and spoke with a ********* Rep said she saw the issue and would request the book be returned to me. She said I would receive a confirmation email. I never received the confirmation. I sent another email and called again. The second rep said he would have to send it to another department and I would receive an email that day. No email. Much later I'm told they already sold my book and my check (for less than I had agreed on) was already processed. Not acceptable. Scammers. Do not sell books to this company. I believe they are crooks.

  Booksrun.com Inc.

  Date: 08/20/2022

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated and necessary changes could be applied to the system so that the disputed accepted mistakenly could be reversible.We highly value your opinion and appreciate your suggestions and we will continue working on improving our services.We stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback order. The book Human ******************** (ISBN: *************) had its quote adjusted automatically due to such main reason: we received a textbook with the signs of wear that did not correspond to the "Used - Very Good" condition initially quoted by you. The images indicating the condition of the item were supplied for your consideration.In order to determine which category the textbooks we receive fit, we use ****** guidelines. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features. Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the book received and the opened dispute were sent to your email address. Since you accepted the adjustments prior to contacting us, the order was processed on 07/11/2022. Unfortunately, given the fact that you contacted us after the order processing the action could no longer be reversed.The check for your order was issued on July 12, 2022, and should have been delivered to your destination address by 08/09/2022.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromMichelle T.

  Date: 07/29/2022

  1 star

  Michelle T.

  Date: 07/29/2022

  Id give it less than one star except that it wouldnt let me do a review then..,, this website is a COMPLETE SCAM!! DO NOT USE IT! Its taking advantage of college students, many whom desperately need their book buyback money to get through a bit longer!!! They quoted me a price, then claimed **** damaged my package AND THAT THE BOOKS WUOYED WERENT IN THE *** WHICH CONTAINED MY SHIPPING LABEL ON IT!!! I want my money or my books back! I paid $499 plus tax AND NEVER WOUND UP USING THE BOOKS BECAUSE I MOVED SUDDENLY, and they didnt even offer me much. $103.91, to be exact!!! I want my books or my money! Help me please!

  Booksrun.com Inc.

  Date: 08/20/2022

  Greetings! Thank you for expressing your concerns regarding the matter in question. We understand that the situation is upsetting for you, and we want to rectify it and provide the best experience possible, therefore, we are really sorry to hear that you had a negative experience when dealing with our services. We always welcome civil dialogue and condemn the use of profanity and insults towards our representatives as it is inappropriate and counterproductive.According to our records, within the order in question the item ******* and ******** Neurology in Clinical Practice, 2-Volume Set (********* Neurology in Clinical Practice), ISBN ************* was quoted. However, the package under the shipping label with the tracking number ********************** attributed to your buyback order arrived with 7 different books that were initially quoted, which can also be confirmed by the total weight of the package received being ***** lbs. In the case with this order, the label was supposed to cover the weight of only 15 lbs. Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. Since you accepted the adjustments prior to contacting us, the order was processed on 07/28/2022.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative requested a more detailed explanation from our processing team. Unfortunately, it appeared that the box with the label attributed to your order, contained the items that were not initially quoted. Regrettably, the items received are not accepted for our buyback program. Therefore, the payment for your order could not be processed as we did not receive the item quoted. We hope that the matter with your package can be resolved with the help of the mail carrier and the item initially quoted by you can be located.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies regarding any inconvenience caused. We hope for your understanding of the matter at hand. Respectfully,BooksRun Team

• Review fromK. T.

  Date: 07/13/2022

  1 star

  K. T.

  Date: 07/13/2022

  Hi I sent 18 books thru booksrun and it was 2 months I haven't heard anything from them. So I messaged them asking why my books was in transit still? They responded with 2 of my books being counterfeit they terminated my account and the $600 in profit I only got $4.71 telling me they won't be returning the rest of my books. I have books in transit still haven't received an info that my other books was counterfeit but obviously they paid me on the $4.71 book my other books was $119 one was $130 and so on. What a waiste of my time and money. Im a single parent me and my daughter was excited about that money for the water park in ******. Why was my account disabled???

  Booksrun.com Inc.

  Date: 07/22/2022

  Greetings! We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, multiple counterfeit copies were detected within your buyback orders. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation. We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question. The images clarifying the counterfeit detection points were provided as proof of our words and indication of our honesty. Unfortunately, the high season affected our regular response rate, however, we can assure you that the measures to minimize and where possible avoid such issues in the future were taken from our side. We are indeed grateful to receive your feedback which includes what we are to work on to become a better company.Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. Please also note that our processing department decided to apply restrictions to our cooperation due to the violation of our policy. Unfortunately, we can no longer accept your buyback orders due to the fact that we have received counterfeit copies in your buyback orders. Moreover, as per our existing policy and as you were notified before, after the account is deactivated, all the items in transit or received become the property of BooksRun without any possibility of return and payment. In case counterfeit books are detected in a user's buyback order(s), ********************** reserves the right to apply certain restrictions to further cooperation. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

  K. T.

  Date: 07/29/2022

  Why was the $4.71 the only book I was paid for? I sent books to your company all 17 they are claiming to be counterfeit? My books was is great condition not like there description on how to spot counterfeit books. I was quoted $600 and they are keeping all my books which is over $1,000 in profit for them. Why was I only paid for my cheapest book my other books sell for $280 on Amazon x 2 I sent them and none of the books I sent was under $100 after they resell them. Why can't I have proof they sent them to the author which I don't believe them. When you qoute someone $600 and don't want the books send them back

  Booksrun.com Inc.

  Date: 08/22/2022

  Greetings!By checking our database, we can see that out of the total number of 18 buyback orders submitted with us, there were only 7 orders sent to us and actually received by us, 1 more order that was sent to us was lost in transit by the mail carrier, and the 10 remaining orders were cancelled automatically by the system due to not being shipped by you within 5 days after the order placement. Moreover, we could not help but notice that multiple small orders containing only one or two items with the books that have the same ISBNs were created by you, which is not allowed as per our policy, due to us having level pricing which means that with every three more copies that you sell, the buyback price is reduced. Therefore, all copies of the same item should have been quoted in the same buyback order.Nevertheless, as per our records, within the 7 orders actually received at our warehouse, there was a total number of 9 books with the total offered quote for them being $396.03, and 7 of the books were deemed counterfeit. Thus, the item Botany: An Introduction to Plant Biology (ISBN: *************) within your buyback order #******* was paid for via ****** in the adjusted amount of $4.91 due to the fact that the condition the item was received in did not correspond to the condition initially quoted by you. Please also be kindly advised that per our existing policy and as you were notified before, after the account is deactivated, all the items in transit or received become the property of BooksRun without any possibility of return and payment. This is exactly the case with your order #*******, which was received at our processing facility on 07/15/2022, after your account was disabled on 07/12/2022. Therefore, the item Psychiatric-Mental Health Nursing Review and Resource Manual, 5th Edition (ISBN: *************) was not paid for due to the termination of our cooperation.We do understand the concerns regarding this issue, however, please kindly note that these are company policies and regulations that we have to adhere to in such cases, and unfortunately, they cannot be bypassed or dismissed.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding. Respectfully,BooksRun Team

  K. T.

  Date: 10/05/2022

  Booksrun sells one of my books for rent only at $340 and I sold them 2 of the same books **** by ********************* publisher. They will not provide tracking information that they sent my books to the publisher or author because they did not. I've been waiting over a month for the author to notify of my books being real or counterfeit and booksrun hasn't notified nor anyone else they are liars stealing books and I'm reporting them to departments of justice, Secretary of state, consumer compliant ***, federal trade commission, sba and who anyone else i can file complaint with of the dishonesty that this company does. I looked my books up on ****** the sellers are the same for all my books I mean a person selling the same books on all my books and no other books it doesn't make sense but I know what these people are doing. Stealing that's why they say over and again about counterfeit books it puts a seller in a oh well position and upfront boomsrunis already telling us that this is how they work. Honestly they are really mad at the way I sent my books but no the actual books that I sent to them I mailed my books then I read the description of how we are supposed to mail them and yes I was far from that but my books was brand new they are lying.

  Booksrun.com Inc.

  Date: 10/19/2022

  Please be kindly advised that per existing BooksRun policy that all our customers agree to be bound by, upon participating in our buyback program a user guarantees and provides a warrant that any item sent to us is a legitimate copy. In case the items received have signs of counterfeit, according to our policy, they cannot be accepted for a buyback program or returned to the customers as distribution of such books is a violation of TITLE 18. PART I. CHAPTER 113. **************************************************************************************** us (in case the confirmation is provided by the publisher), and we do not keep them at our facility.We work closely with the publishers and all items received at our facility are carefully assessed in accordance with the processing guidelines established together with honored publishing companies. The cooperation with the publishers takes the form of a partnership and all the correspondence between partners is a confidential one and cannot be shared with the third party. However, as was explained to you multiple times, all the information regarding the items received within your buyback orders, the comparison images clarifying the counterfeit detection points as well as our detailed explanation of them, which were also supplied to you, were forwarded to the respective publishers and they confirmed with us over the phone that the items in question were indeed counterfeit. Therefore, the items were disposed of by us based on the publishers' confirmations. Afterwards, the publishers do indeed reserve the right to contact you for more details about the purchases but are not obliged to do so. Please note that if the publishers choose not to contact you, it is, unfortunately, out of our hands, as all the information we had was supplied to them accordingly. From our side, multiple replies and explanations regarding the issue occurred were provided to you via email, phone and the BBB review at hand, and, unfortunately, no further assistance could be provided since you refused to cooperate with us upon our requests.All terms and conditions are strictly and carefully followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with the definite evidence. Thus, all actions were taken in concordance with the existing policy without any abuse of authorities, and the case is considered closed.Respectfully BooksRun Team