Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rainbow Shops

  1000 Pennsylvania Ave Brooklyn, NY 11207-8417

  
• 

  Rainbow Shops

  2100 S W S Young Dr Killeen, TX 76543-5352

• 

  Rainbow Shops

  1100 N Wesleyan Blvd Ste 3022 Rocky Mount, NC 27804-1755

• 

  Rainbow Shops

  5200 Salem Ave Dayton, OH 45426-1708

• 

  Rainbow Apparel

  4458 Montgomery Road Cincinnati, OH 45212-3116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered via their website they sent me the wrong size they charged me for the return when this was their companies error the item had to be returned because they made the mistake of sending me the wrong size. so now i paid for pants returned them and got charged for the return so im out of money and they took it . I believe they sent me the wrong size on purpose

  Business Response

  Date: 02/03/2023

  Hello, a refund of $5.99 was processed for the item you returned. You were not charged a return fee for the returned item.

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase and asked if I could return if it didn't work with the outfit. I was told I could. I returned a couple weeks later and was issued a store credit. I was told I was two days late and the policy was on the receipt. I returned later in the month and made a purchase of three items using the full credit and an additional amount on my **** card. I realized one item was the wrong size immediately after the sale. Since there were no other items in the size I needed, I asked to return the one item. The manager refused to process my return as partial store credit and partial credit card. She claimed that the register automatically issues a merchandise credit. I asked what would happen if I had paid the difference in cash...She said that I would still get the merchandise credit. When I mentioned that I had been in retail for over 3 decades and the company should have an option to return funds as spent, the manager offered to buy back my entire merchandise credit. I refused and explained that it was not just about me, it is the principal of having fair practices for everyone. Since she had done what the company had allowed her to do, I would contact them myself. I wanted the option to receive my refund as tendered only a few minutes ago. This is an unfair business practice that forces customers to purchase more merchandise or get frustrated and not come back to redeem the credit...benefiting the company. In addition, Rainbow has the benefit of making interest off these transaction overages.I definitely will use my credit, as I will not give the company more leverage. I will also warn people about the establishment. After reading online BBB reports, it is clear that my situation is not an isolated incident and more needs to be done to address the unfair, if not, illegal, return policy and practices of Rainbow. I will be more that happy to provide any documentation should the company contact me.

  Business Response

  Date: 01/20/2023

  Hello, we are so sorry to hear that you did not have a pleasant experience making your return at one of our store's locations.

  Our registers are programmed to refund our customers in the exact way they paid for a period of 7 days.
  
  
  If the purchase was the result of an exchange the original date is set to the original purchase prior to the exchange. 
  
  For example, if items were purchased on 1/7 and then exchanged on 1/14 and those exchanged items were returned on 1/19 the original date is 1/7 not 1/14 therefore a store credit will be issued for those items being returned. 
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notice that whenever I return items to rainbow I am not given the full return, in my last return after spending nearly 190$ and returning many if the items that were poorly fitting or defective I only got back about 75$ . I returned 2 pair of silver faux fur boots , 1 pair did not fit and the other was broken. A size 9 and 1.0, They only refunded me for 1 pair 23.$ My refund was for 39$ and 30$ 2 orders that I returned in one bag, ********** and ******* I spent 127$ and 85$ for each order and received only 69$ back, This has happened to me several times and when you call the customer service they are rude and will not help. I want my correct refund. I sent back more items than what they are stating because the clothes are not the same as advertised

  Business Response

  Date: 12/30/2022

  Hello. For your convenience, we include a return label in your package. The return label has a fee of $7.95 as noted on the packaging slip and is deducted from your return credit when we process your return.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:

  I
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  i returned all the items in that large box pictured on the floor in the post office. I returned 2 TWO pair of SILVER FAUX BOOTS THAT THEY DID NOT CREDIT ME FOR. THEY INLY CREDITED ME FOR 1( ONE) PAIR. I SENT BACK 2 ORDERS IN ONE BOX WITH ALL THE INFORMATION COMPLETED IN THE REQUIRED FORMS. THEY OWE ME ABOUT *****. I AM TIRED OF RAINBOW NOT CREDITING ALL OF THE RETURN MONEY. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items on 12/12/2022 for a total of *****. I paid with $15.89 store credit and $46.52 on my debit card. returned items within the 7 day return policy timeframe to the store #***** on 12/14/2022 . The sales associate stated she could only give me store credit in the total amount of $***** for my return. which she did. The manager advised the associate she was incorrect and had to refund the original amount paid which was the store credit of $15.89 and apply $46.52 back to my debit card. However, the manager did not know how to reverse the transaction that was input. They both called another manager to assist. The other manager stated it could not be reversed I had to accept the total store credit and the amount of $46.52 that I paid with my debit card will not be returned to my card. I left the store, called Rainbow customer service, and spoke with a representative and she advised said that was not correct ,the transaction could be reversed She stated a District manager would be contacted to resolve this issue then call me. After calling Rainbow shops customer service several times I never heard from the district manager.

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:

  The District manager reached out to me and resolved my issues in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the rainbow shops located at ****************************************************** on 12/1/2022 and purchased several items using Apple Pay. On 12/4/22 at 11:05AM I tried returning a pair of shoes. When I told the employee that I had a return the employee told me that they could not do a return because they just opened the store and did not have money to do a return. I told her that I used Apple Pay and did not pay with cash. She told me that because I used Apple Pay, I would not be able to get my money back. They would only do a merchant credit however this policy is not stated on their receipt nor anywhere else in the store. When I asked why I would not be able to do a full return I was told that because I use Apple Pay and it was a different number then was on my card the return would not work , they did not mention this policy when I used Apple Pay to purchase my items. I believe they are illegal lay trying to keep my money while hiding behind a fake Apple Pay policy that isnt posted on the receipt or in the store. They did not allow the refund even though I was returning the item within the timeframe that a refund is allowed.

  Business Response

  Date: 12/23/2022

  Hello, 

  The records show that this issue was resolved by the District Manager at the store. ***** reach out to our **************** team if you need additional help. 

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of boots which I paid $29.99 for I was rang up by a representative name ***************** while the manager ***** was at the register beside her doing other functions of the store at the time when I made my purchase I made a purchase of two pair of boots I paid for the boots and left the store I was really overjoyed because I have been looking for this style of boot for a while and was able to find it at the RAINBOW store located ****************************************************************** which I made clear with ***************** the cashier as I was purchasing them I explain to her that I was on my way to DSW to purchase the same boot so when I stopped at this rainbow I didnt have to go any further because I have found a selection that I was very happy with and up until now I had not worn the boot at all that I purchased around the 1st week of November. So this morning I got up got dressed for church and grabbed the boot from my closet to wear it with the dress I was happy because it was very cold and I was so happy because these boots cover my legs well as I proceeded to put them on I remove the right boot from the box and noticed that the stitching in the back of the boot was out and the boot had a hole in it it appeared to be a defective product I was very upset because there I was ready to go to church with a pair of boots that I could not wear because of the whole being in the boot material so when I got home from church I immediately called the store I spoke with ***** the manager. I went on then to explain to her who I was and I told her I had been there about a week or so ago and purchase these boots she said she remembered who I was and she told me to bring the boots Back to the store today in its original packaging and she would make good on it. When I arrived to the store she was at the register we spoke I placed the boots on the counter to show her and then she says oh no youre not the lady that I thought I was speaking to I said to her then but you do remember me being here about a week ago when ***************** waited on me so we went on and she called to one of the stores down on the other end of ******* ****** to see if they had another pair of boots because she was going to switch them out she also offered me to go and pick anything in the store that I wanted to get and she would just swap them out because I no longer had a receipt because me not knowing that I had a hole in the back of the ones that I had already purchased gave me no reason to hold onto my receipt because I was happy with the purchase had I known I wouldnt have never trashed my receipt but as I told ***** hi and they should be able to look on the camera to see that I did pay for the boot she knows I pay for those boots unfortunately ***************** wasnt there so at this point I told her I did not want anything else out of the store all I want it was those boots so no I dont want to store credit I want my money back or another pair of boots preferably the boots is what I really wanted so she along with me went over to see if we could find the boots in the store and they did not have anymore this is when the problem started so she gave me the number to reach out to customer service and I spoke with a lady name ******* which worked in customer service and refused to give me an initial of her last name and I had to figure out whether she was a customer service representative as well as what department I was speaking to her in I was very angry and disgruntled at this moment because this lady kept telling me that if I didnt have a receipt that was nothing that they could do after they sold me a pair of defective shoes they are going to tell me they are going to take my money and theres nothing that they can do ***** the manager could clearly see that those shoes had never been worn and that they were a material defect that was not caused by me if I am correct let me start by saying that RAINBOW is supposed to check their shoes before they sell them to customers before they sell them at least this has been my experience with the many purchases that I have made from RAINBOW and I have never had anything like this to happen to me before and I really do not appreciate being treated like I walked into the store and stole those boots only because they are a defective product and RAINBOWs terrible customer service dont want to replace my boots for another pair which I think is just **** poor customer service is not OK with me and I will not let this matter in until it has been resolved and I am asking that they replace these boots I was able to find them online on their website and I will be very happy to give them the website details and the number of the boot Prayerfully the BBB will be able to bring a positive resolution to the situation of me being sold a defective product that I cannot useRAINBOW NEED TO EITHER GO ONLINE AND SEND ME MY BOOTS IN A SIZE 11 M OR REFUND ME MY MONEY BACK

  Business Response

  Date: 11/29/2022

  Hello, we see that you were contacted by a ******** Service Supervisor and the issue was resolved. Please feel free to reach back out to our ******** Service Supervisor with any follow up questions.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/28/22 at **** I approached associate w clothes to try on, I was told there was no dressing room. I then asked if I would have any problem returning anything w tags and receipt if items didnt fit. They stated, no, not at all. This wld have been the time for any of the 3 associates around to say, but if u dont return them in 7 days u only get store credit. I returned 4of 6 items w tags and receipt on 11/09/22 at ****, I was told I could only get store credit. Then when I get home I see receipt says, this credit will expire on 11/09/22! This is the same day! Couldnt the cashier have said I have to spend it by 6:30pm? This is unacceptable, I want my return, they will put those clothes back on the rack and sell them.

  Business Response

  Date: 11/11/2022

  Hello, our store credits are valid or one year from the issued date. Please call our customer service team if you have any questions regarding the issued store credit. Our customer service team can be reached at ******************************** or ************.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into the store on ***************** in *********, **. Ask about making a return. The store manager was so unprofessional and rude to me. Ask her, her name she refused to give to me. She told me we dont get fired for customer complaints as its ok to treat people this way. I will never shop in that store again. If I see her still working there with no consequences and I will know because a friend of mine works there ** taking this to the new station. Employees not wearing name tags. Laying on the floor. Dressed in sweat pants. Extremely unprofessional. If this is the rainbow brand I refuse to support it. Will be posting all over social media. Sent from Yahoo Mail for iPhone

  Business Response

  Date: 11/11/2022

  Hello, we are so sorry about this. A formal complaint has been submitted to the store District Manager and Regional Manager. Please rest assured that the issue will be address with all involved.

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Because the manager still working there. Told me they dont get fired for customer complaints 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 11/28/2022

  A formal complaint was submitted to the store District Manager and Regional Manager. 

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28,2022, I purchased clothing totalling $99.37, these items were shipped to the incorrect address which by the way I di not put in. When I called rainbow shops, I was told that I would need to speak with ***** regarding this since they were the courier. I spoke with ***** and they advised that Rainbow needs to file a claim. I called on October 19th to get an update and was advised that a refund would be processed within 3 to 5 days. On October 26, 2022, I called back and was advised that based on the notes on the account, I advised that I had a police report and I would be sending that. That conversation was never had with anyone and those notes were fabricated. I was not satisfied and asked to speak with a supervisor but was advised that the zupervisor would have to call me back. I did not get a call back, so I decided to call back that same day. The agent that I spoke with, then advised that rainbow shops Does Not do refunds. I asked that the call be pulled and was hung up on. At this point, I do not want the items, even if they have them available, I just want my money back

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of my dispute the merger refuse to refund me my money for the items that I purchase without receipt but has a copy of purchase online through my account.

  Business Response

  Date: 10/25/2022

  A receipt showing proof of purchase is required to make a return at our store. If your purchase was made online, you may contact our customer service team by phone *************) or email ******************************************** with your order number to have a copy of your shipping invoice emailed to you to make you return.