Complaints

This profile includes complaints for Fitness Singles's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fitness Singles

  Buffalo, NY 14219-2314

  
• 

  Fitness Singles

  225 Delaware Avenue 2nd Floor, Suite 1A Buffalo, NY 14202

  
• 

  Fitness Singles

  125 Pine St Hamburg, NY 14075

  
• 

  E-Unity Corporation Inc.

  PO Box 211761 Royal Palm Beach, FL 33421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined December 8 2023. I signed up for Fitness Singles to get matched to my profile, which included people in my own area, same ethnicity, same religion etc, but was very rarely getting that.
  I was mostly matched to people the total opposite of my profile. Twice I emailed them about this and they said I needed to fill out my profile which I had from the beginning, but they weren't sending me matches for that. They ignored my request and just said we don't refund, but I never saw a no refund policy, but regardless of that, I paid to get something they were not honoring on my end. They never tried to remedy and basically ignored my request to give me what I paid for.

  

  Business Response

  Date: 04/11/2024

  We extend our sincere apologies for the frustration and disappointment you experienced with our online dating service. Your feedback is invaluable to us, and we deeply regret that your matches did not meet your expectations or criteria. It's important to note that our ability to provide matches that meet your specific criteria can sometimes be limited, depending on various factors such as your location and the specific criteria you desire. While we strive to offer a diverse range of matches that align with your preferences, there are instances where our pool of potential matches may not fully meet your expectations.

  Please know that we take your concerns seriously and are committed to ensuring a positive experience for all our users. As a gesture of goodwill and to make amends for any inconvenience caused, we have initiated a full refund for your subscription.
  Additionally, we are constantly working to enhance our matching algorithms and improve the overall quality of matches. Your feedback will be instrumental in this process, and we appreciate your willingness to share your thoughts with us.

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Fitness-Singles in mid-January 2024. I set up my profile and started to contact and be contacted by other members. In mid-February without any warning or notice, I was blocked access to the site and sent an email that stated there was a security breach. Though I tried every day for a week or so to get back onto the site I was denied access. I left phone messages and emailed customer service and never received a reply. I still haven’t heard why my profile was removed, my access was denied and no answer to any of my questions. I paid for three months subscription ($59.99) and was only on the site for a month. I’d like my money refunded in full since I was not given an answer or clue as to why I was blocked from the site. I also want to make sure that I’m not charged for renewal - I was never able to opt out of recurring subscription.

  

  Business Response

  Date: 03/19/2024

  We have researched your claim and we do not see any issue with access to your account. Everything is active and you can log in at any time. Can you include a copy of the message that was received?    

  Customer Answer

  Date: 03/20/2024

  Please see the attached email from 2/26 that was sent to me from Fitness-Singles to inform me of a data breach.   At that point I lost access to the sight.  Customer Service may have finally allowed me to get back onto the site, only after BBB filed the complaint. This is unacceptable. I was blocked from the site and not given a reason and then not notified I could get back on for almost a month.  No phone call or email to Fitness-Singles has ever been returned.  I would still like to discuss this with a person.  I would still like a refund for the two months that I paid for and have not used (March and April) because I can't be sure this won't happen again.  Thank you for your consideration of this issue. 
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards, 
  
  ******* *****

  

  Business Response

  Date: 03/28/2024

  We offer our sincerest apologies for any inconvenience or distress caused by the recent misinterpretation of your Fitness Singles account. At Fitness Singles, we take the security and safety of our members incredibly seriously. Unfortunately, our AI technology mistakenly flagged your account as a potential security risk, categorizing it as a fake profile. We understand the frustration and concern this may have caused you, and for that, we are truly sorry. Please rest assured that our team is actively working to rectify this issue and prevent similar occurrences in the future. Your account has been thoroughly reviewed, and the necessary adjustments have been made to ensure its authenticity is recognized. We deeply value your membership and trust in Fitness Singles, and we are committed to providing you with a positive and secure online dating experience. As requested we have issued a full refund to your account. You may complete the remaining time that was already purchased if desired.  Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding and patience as we work to resolve this matter. 

  Customer Answer

  Date: 03/28/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   I’m confused by the response.  The owner/operator doesn’t clarify the details. The wording of the reply says to go ahead and continue with the rest of the subscription.  On the other hand, it says that I will receive a full refund. Does this mean I can use the site on a complimentary basis until the end of the original subscription and not be charged?  Is it possible to contact the owner for clarification? 
  Regards, 
  
  ******* *****

  

  Business Response

  Date: 04/11/2024

  Yes, you may use whatever time was purchased free of charge. We see that you recently cancelled though. If you would like to reactivate your profile we can provide a complimentary one month paid subscription for you.  Please let us know if you would like to do this.    

  Customer Answer

  Date: 04/12/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and am happy to have my money refunded by the credit card company.  Please let the business owner know that though I appreciate the offer of one free month, he has offered no assurance that the problem will not happen again, so I will not be taking advantage of the one free month.   Thank you, *** ***  of BBB for all your help in solving this issue. 
  Regards,
  
  ******* *****

• Initial Complaint

  Date:03/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/2024 I signed up for a 3 month membership for fitness-singles.com. I paid $59.99.
  I left the auto-renewal option on after paying, because I wanted to try it for at least 1 – 2 weeks before deciding whether to turn it off or not.
  
  A few days after the subscription, I tried logging on to the website, and it would not accept my password (I was typing my correct password). I then chose the ‘forgot my password’ option, and typed in my email address. I never received an email from them, that would allow me to change my password.
  I tried this process several times.
  I tried contacting their customer support twice, by email. They do not have a Customer Service phone number that we can contact.
  I contacted them a few days ago, and then again yesterday ( 3/2/2024). I never received an email back from Customer Service, addressing my concern.
  
  I am not able to log on to the website, to access the service for which I paid for.
  I am not able to log on to the website, for which I paid access to, to change my auto-renewal to ‘OFF’.
  
  As a fun fact: I searched online, and found instances of other people that have had the same issue with Fitness-singles. Com – they would sign up for a membership, then they would not be able to access the website.
  
  
  Due to all of the above, I ASK THE FOLLOWING OF FITNESS-SINGLES.COM:
  
  - A full reimbursement, in the amount of $59.99, for the amount that I paid for a 3 month subscription. I will also file a transaction dispute with my credit card company.
  
  - For my auto-renewal (associated with my account) to be changed to OFF. I do not wish to ever auto-renew my subscription for fitness-singles.com.
  
  
  - For my account information and my account itself to be deleted from the fitness-singles.com website – including pictures, profile information, and all other information that I have inputted myself.

  

  Business Response

  Date: 03/20/2024

  Thank you for reaching out to Fitness Singles via BBB. We apologize for the difficulty you've experienced in reaching a support representative. Regarding your paid subscription, when you canceled on 3/4, you were presented with two options. One option immediately closes the account, while the other allows you to utilize the remaining time purchased. You chose the option to terminate immediately and this is why your password stopped working. Our account representative offered to reinstate the account for you but you indicated that you wished it to remain closed. As you haven't been able to fully utilize the paid subscription, we can refund the charge to your financial institution and remove your profile from the website.

  Thank you,

  Chris

   

   

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me:The business will refund the charge to my financial institution and remove my profile from the website.
  Regards,
  
  ********* *****

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fitness Singles made an unauthorized charge of $111.35 Can. against my credit card onFebruary 14th 2024.
  I had previously taken out a subscription for 6 months prior to this and had paid by credit card when taking out the subscription but I did not wish to renew it. I found when I went to the website to cancel that I had already been charged for another 6 months that I had not authorized.
  This company has no number of r customers service and an email I sent requesting an opportunity to discuss the matter came back as a no reply. I would appreciate it if a representative often company could please contact me.

  

  Business Response

  Date: 03/19/2024

  Thank you for reaching out to Fitness Singles via BBB. Please note that unless your paid subscription is canceled before the auto-renewal date, it will automatically renew. Cancelling is simple and can be done online in the 'My Account' section of our website. For any further assistance, please create a support ticket on the website as we do not reply to email messages.
  
  Since the paid subscription was not used after the auto renewal we have processed a full refund to your credit card.

   

   

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. This clearly was a misunderstanding and as far as I am concerned Fitness Singles has responded appropriately  and in an ethical manner. I thank them for doing so and wish them well.

  Regards,

  *********** *** *****

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined their website hoping to find a new female friend. I was able to meet numerous women as a free member to their website. Once I paid my 3 month membership, I was immediately terminated and not offered a refund for the money i invested. I should also be paid for all the time i wasted on their website. This website is a complete scam and should be closed down for their immoral actions!

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this site for free and was asked to pay a subscription on 12/07/23 to respond to other members who contacted me. The company took the payment from my account. They have not given me access to the site since I paid. I cannot contact anyone for a response. I sent two requests to them through their contact procedure. I have paid for something I did not receive and after searching the web I see it has happened to others.

  

  Business Response

  Date: 01/11/2024

  Thank you for contacting Fitness Singles through the BBB. We see that there is a cancellation on file the day after subscribing but we are happy to establish a new paid subscription for you effective immediately. You will receive a confirmation email when it has been approved.
  

   

   

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a paid subscription based solely on the site’s claim that I could keep my pictures private and only share photos with other members that I choose. The only way to access this feature is to sign up for the paid subscription, so I couldn’t verify the feature until I had already paid. After spending $59.99 on a subscription I attempted to upload and share a few photos with another member only to find out the site only allows you to keep your photo private or public, and you can’t in fact share with only those members you choose. I would never have signed up if I knew this feature wasn’t available, as I want to keep my identity private because I live in a small community and don’t want my photos out there for public view. I attempted to reach out to get instructions/clarity on the matter over the course of a week via email twice and through customer service phone call twice, where I left a long detailed message. Even though the website says they will respond within 24 hours to customer service inquiries I am yet to receive a reply, either by email or phone. I have hidden my account but not deleted it while I wait for this to resolve. I would like a refund of my six month subscription since the only feature that made me sign up is not available.

  

  Business Response

  Date: 10/25/2023

  Thank you for contacting Fitness Singles through the BBB. We are trying to find your ticket in our customer service system but we cannot find any correspondence related to your profile. In regards to your question there are two ways to hide your photos.  One way is to make each individual photo private. The 2nd way is to make your entire profile "hidden". With a hidden profile only members that you contact will be able to view your profile and photos. Unfortunately there is no other way to share a private photo between members at this time. You can continue using the service or we are happy to refund your purchase and revert your profile back to free member status. Please let us know what you want to do.  Thank you, Chris 

  Customer Answer

  Date: 10/29/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not require a refund at this time. I will try to keep my profile hidden and see if that works. I don’t understand how you didn’t get any of my messages however. I sent emails to customer service on October 16 and 18, and left a voicemail on October 19. And btw, I called during business hours on a Friday and a Monday, and both times I got the same voicemail message saying your offices were closed. Again, during business hours. Your team needs to be much better in the customer service area, and not wait until the matter ends up in BBB to take the complaint seriously. 
  
  Regards,
  
  **** ******** 

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. 27, 2023 I joined the dating site Fitness Singles in the hopes to find a companion. However its been extremely disappointing as almost a month has passed and I only had a handful of contacts. On Sept. 25 I decided that its a total waste of time and money, so I called their office but could not reach anyone, and was directed to send an email, which I did, requesting my account to be closed and the money I paid ($99.99) refunded to my credit card. Later that day I received an email saying my subscription is non-refundable and they refuse to close my account and my profile is still live as of the writing of this letter (9/27/23 @ 10.50 pm). Again, all I am asking for, is for my account to be closed and deleted and $99.99 to be refunded to my credit card.

  

  Business Response

  Date: 09/29/2023

  Thank you for contacting us through the BBB. We have researched your claim and it appears that you are still using the paid subscription. Messages were recently read on 9/27 which is a paid feature of the website. Our policy does not prorate unused portions of paid subscriptions but we can offer a 50% credit of $50 to your account and allow you to complete the remaining time on the paid membership. Please let us know if you would like us to issue the credit. 

  Customer Answer

  Date: 10/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** ******

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my subscription and they still keep billing me. I even disputed the charge with my debit card and got it reversed but then they charged me again. They are a very deceptive company and they do everything they can to keep billing.

  

  Business Response

  Date: 09/29/2023

  Thank you for contacting Fitness Singles through the BBB. We have reviewed your complaint and issued a refund of $59.99. We have also contacted our payment provider to make sure that no further renewals will occur. If you need further assistance please contact our customer support team.    

  Customer Answer

  Date: 10/16/2023

   Just wanted to let you know that your involvement did get the to issue a credit and they did send me an email confirming that they cancel the membership. Thank you so much!!!!

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined Fitness Singles about 19 days ago and becoming increasingly suspicious by the day. The ONLY man who we communicated somewhat became so controlling, stopped speaking to him before we ever met and he kept calling/texting me so blocked him on both of my cell phones, for some reason had to delete/block him TWICE on fitnesssingles website which freaked me out. There's another odd thing I initially received tons of messages you can't view until you pay, obviously a teaser, but just like ********* complaints said, after I paid there was only a fraction of them who contacted me. The rest seemed empty accounts w/no activity, people who never paid and/or quit...who knows for sure. I wonder how long they keep the empty accounts, anyway Tumbleweeds & crickets. So after I left a comment in my Profile/Bio called "In my own words"...mentioned my dissatisfaction and right after that received messages from (2) good looking guys my age who I'd looked at previously, each seemed pretty enthusiastic so I responded and poof! They disappeared which didn't seem logical & made me recall many reviews that FitnessSingles seems to be using shill/fake messages to keep ppl interested. never had this occur on past dating sites so began to put it together maybe was true. One remaining issue - am in Los Angeles so you'd think there'd be many guys since my filter isn't demanding, am attractive...but the majority locations mostly 75 to hundreds of miles away and that's never happened before. Hoping for a refund and that SFitness won't keep my images for another zombie account.

  

  Business Response

  Date: 06/21/2023

  Thank you for your inquiry. We will try our best to address your concerns but since we are no longer able to view your profile some items will be difficult to address. When first joining the website and creating a profile you will receive a higher volume of messages as your profile is being viewed by all of the EXISTING matches in your area upon joining. After those matches run out, any new matches will be based on new members joining the website in your area. This is the same for all dating websites. Also, many members will use the teaser messages to gauge interest but then wait to subscribe until after they have received enough interest to warrant a purchase. WE DO NOT under any circumstances create fake profiles or zombie accounts to lure people into becoming paying members. We have run the business for 20 years using very high ethical standards or we wouldn't be in business today.

  Dating is a complex dynamic and yes many members will make contact and change their mind for a variety reasons that are not related to you or our business. We have no control over that. Furthermore, you mentioned some negative online reviews which are very small in number compared to the three million members that have joined since 2003. We try our best to make everyone happy but it can be challenging due to the emotional nature of the dating process. 

  We are happy to provide a full refund due to your dissatisfaction with the service. Please allow 24 to 48 hours for the credit to appear.  

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to refund to me $99.99, which is a complete refund, is satisfactory to me. 
  
  Regards,
  
  *** ****** **** ***** ** ******** ******