We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Debt Repayment Plans

Atlas Debt Relief, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Repayment Plans.

Complaints

This profile includes complaints for Atlas Debt Relief, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Atlas Debt Relief, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Atlas at the beginning of July 2023. I've followed the protocol and have emailed them all notices from banks. I haven't gotten any communication back in the last 4 months and I'm concerned. Only 1 of the 5 accounts I have enrolled has been moved to the next status.

    • Initial Complaint

      Date:01/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transactions include 629.63 on December 23, 2023, and 50.00. The Company has not returned my phone calls or emails. I have tried to cancel my account with them with no ability since they are not answering the customer service line. I have been attempting to contact them for 2 weeks with no success. Each email is replied to with an auto-generated email that says I will be contacted in 5-7 business days but I have not received any response.

    • Initial Complaint

      Date:01/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are going through some court thing and froze the acct the money I have sent in is mine and I have no way of contacting company because no one will answer phone or email
      I’m very disappointed and just want to cancel my acct and get my money back now that my credit is worse

      Business Response

      Date: 03/27/2024

      BBB received the following response from the customer on behalf of the business: The company reached out to me and took care of what I needed thank you for your time again but still want the complaint to be heard no one should have to lose their credit with a debt consolidation company.

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ATLAS DEBT RELIEF
      Dear ******,
      We are sorry to hear that you have decided to terminate our partnership. We are currently processing your cancellation request.

      This is to confirm that no drafts will be processed on your account (this does not apply to drafts that began to process before receiving this request). We have also forwarded a request to close your program savings account and the balance will be refunded.

      Please be aware you will have access to your client portal for 7 days after cancellation.

      If you have any questions or concerns, you may contact our Client Services Monday - Friday, 9am to 5:30pm EST.
      Thank you,
      Atlas Debt Relief

      Refund for Contract# ******* ********************** ************* *************  

      ****** ******* 18 January 2024

      I am reaching out to Atlas because I canceled my contract with Atlas contract # ******* on the 13th of December 2023. I was told my case wasn't settled until the 21st of December 2023. I called back over two weeks ago at this number ###-###-#### and was told that I would be receiving a refund of around 2,680 on the 15th of January 2024. As of this date, I have not received a refund. The lack of the promise that was given to me I am in a financial crisis. I have tried to reach out to Atlas at the number listed and the voicemail states your office is closed.

      Please send my refund today directly deposited in the account on file ending in ****.

      ****** *******
      Coming together with a common goal and seeking positive results happens when We work together
      ******.***********************

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opted to try a debt relief program with Atlas Debt Relief and Global holdings LLC.
      They haven’t done anything to settle the debts as discussed. i have repeatedly attempted to contact the customer service/support line but the office is closed during their normal business hours as listed. I have attempted to angel my program after the first month and they continue to withdraw money from my bank account. With no resolution to the debt relief program. They are taking money that I don’t want them to have because they haven’t made any attempts to settle any debts as discussed.

    • Initial Complaint

      Date:01/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed for what I thought was a debt consolidation loan yet to find out it’s a program and a scam. They gave me false numbers to call people whenever I need anything. The nunber don’t work go straight to voicemail. You go to there website to contact them and it goes to voicemail always stating they are closed. I just want to cancel everything and move on this was such a huge mistake.and a scam

    • Initial Complaint

      Date:01/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract for Debt relief. The contract states at any time I can opt out and they need 5 days lead time to not take funds from your bank account for the monthly fee. Every phone number I try is either a non working number or it automatically disconnects me. I have emailed and texted the person who said she would be available for any assistance.

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in worse shape now than when I started this program! Companies like Atlas Debt Relief should not be able to get away with preying on seniors, especially 100% disabled Veterans. I entered into an agreement with Atlas Debt Relief on November 18th, 2022. See attachment. The agreement was for Atlas to settle 14 of my accounts, including Regional Acceptance Co. for $11,147 at 25% interest. Atlas stated that per the terms of the agreement, no fees would be paid until the debt was settled.
      However, this is not true. Atlas told me that because I was such a dedicated customer, who paid on time, I would be a perfect candidate to apply for a ******* loan. See attached. The ******* loan was for $34,159.44 with a 19.99% interest fee, this included Atlas's fee of $11,147., $21,429.00 plus miscellaneous fees to pay off my remaining debt totaling $34,159.44. Atlas gets paid early on ESTIMATED FEES before the debts are any near to being settled by me getting the ******* Loan.
      In September of 2023, I spoke to Atlas rep, Luke J, about contacting Regional Acceptance Co. I gave Luke J, approval to speak to Regional Acceptance Co. and Regional Co. approval to talk to Luke J. Regional Acceptance Co. explained to Luke J, that my debt was charged off and a 1099 had to be completed. Luke J, told me that it should not be a problem to take the Regional Acceptance Co., debt off of my account since Atlas did not do any work regarding that debt. Luke J said he had to get his supervisor to sign off on it.
      Luke J called back apologizing for telling me that “it wasn't going to be a problem” because his supervisor did not approve of removing the debt from the program, he then stated that the conversation between myself, Luke J, and Regional Acceptance Co., was the settlement. “I was in disbelief”, Luke J replied “I know, I know", and that he was starting to record my acceptance of the Regional Acceptance Co. agreement. Regional is the largest debt, Where's the money?

      Business Response

      Date: 11/01/2023

      We acknowledge the customer's complaint and concerns. Ms. ******** had 14 enrolled debts with 12 debts being settled, one debt receiving a 1099c and one debt was removed from the program.  We pride ourselves on providing superior customer service to build long-lasting relationships with all
      current and potential customers. It is unfortunate that your experience with us did not meet your level of satisfaction. With that in mind, we appreciate the time you provided us to listen and respond to your concerns.

      Customer Answer

      Date: 11/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** ********

    • Initial Complaint

      Date:06/09/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Atlas debt relief stated they would help me get my finances back together. I had a high credit score with zero missed payments in over 5. Years. They told me I pretty much would never get out of debt and end up paying a fortune. Atlas told me if signed up with them, they would save me money and charge a small fee. In the end, they put me in even more debt with a low credit score that I cant even refinance my house if I wanted to. I settled two debts on my own without them. The program doesn’t give you any updates on what they have done for you. I ended up getting sued. I signed up for the ******** with atlas, they are the ones that came to an agreement with the company suing me. I asked before i was sued, do you think I ahould get a loan from my 401k and pay off my debt? They told me no, they will be able to settle for a lower amount and then we could tank then. They never contacted them. ******** got ******* **** to settle for 26900. I then stated if I pull out of my 401k i could pay them off. They stated no, they like to see monthly payments. Then i found out Atlas charges for each time a payment goes out. I stated i would just pay them directly in full. They stated they didnt like that again… I contacted ******** lawyers and they stated thG was ridiculous. Atlas the. Stated they were going to charge me 500 for each payment they were going to send out. I told them it was paid already, and they stated it doesnt matter i still owe them 9000 for the work ******* did. I was paykng 20 dollars a month for ********* service, but they want 900 for something i could have did myself. They ruined my life and stole my money. My credit is ruined, they kept my 2500 that was deposited in my global account to so called settle debts. They lied and said chase worked with debt settlement companies. I just want my money back since they ruined my life even more. I want them to take the 20 dollars for each month i paid for ******** . There is more but it can’t fit all they have done.

      Business Response

      Date: 07/31/2023

      There
      have been several attempts made to contact the consumer on July 17th and July 20th and issue a refund for duplicative payment. However,
      the consumer has been unreachable and has not returned any communication. We
      look forward to issuing a refund of the duplicative payment as soon as the
      consumer has made contact with the Client Support team.

      Customer Answer

      Date: 08/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This was just a big circle of confusion, but Atlas agreed to refund the money in a timely manner and this issue is considered resoved.

      Regards,
      ******** *********  

    Atlas Debt Relief, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.