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Business Profile

E-Books

Audiobooks.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/20/25 I discovered a charge for $11.95 on my credit card for Audiobooks.com. I purchased a book on 4/19/25 and never signed up for a subscription. I tried to access my account and there is no record of an account. I am pretty sure that they used the single sign on through ****** or ****** to access my account. I am requiring Audiobooks. com delete any personal information, profile or account associated with my name. This is a scam.

    Business Response

    Date: 06/23/2025

    To confirm, we are not a scam of any kind. We do not have any accounts matching the name, nor email address of the complainant. I invite them to send details about the charge to ******************* for further investigation.

    Customer Answer

    Date: 06/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,

    ***** ******


    I provided the details of the complaint. Audiobooks..com obviously has my credit card number and my name in their database. The charge did not get on my card by osmosis.  This seems to be a pattern in their responses to others with this problem. Also why don’t they provide an actual phone number to call for assistance.

    Business Response

    Date: 06/24/2025

    We are happy to continue to search for the account using billing details but that is not safe to share on this platform. Again, we invite the complainant to reach out to ******************* for resolution.

  • Initial Complaint

    Date:05/20/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 30 day free trial with audiobooks.com in February. Before the trial ended, I logged in and canceled my subscription. on March 19, I saw that my account was charged. I initiated a live chat with a representative from audiobooks.com. I was assured that mysubscription would be canceled and the charge would be refunded. The charge was not refunded. They continued to charge me in April and May. Upon logging in after the May 19 charge was posted, my account shows that the subscription is canceled. I contacted audiobooks by email to ask why I am being charged if I do not have an active subscription. According to the representative, I’ve never logged in or canceled my subscription. They claim that they have no record of the live chat in March. I have proof that I’ve logged in several times. All three charges in March, April, and in May, were unauthorized. I requested that delete my account completely, because I do not want them having any of my personal information and especially not my bank account or credit card. They have refused to refund the March and April charges, and they have failed to show me any proof of my account being deleted.

    Business Response

    Date: 05/21/2025

    This customer had 2 different accounts with us which led to the confusion about an account being closed or not. This has since been resolved with the customer being refunded as requested.

  • Initial Complaint

    Date:04/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to start a trial with Audiobooks but had issues on sign up and contacted support. At the end of that conversation they stated I would have to reopen my account which I didn’t and I wouldn’t be charged going forward. On 3/18 a charge of $16.16 was on my account, costumer service told me it was a pre-authorization but it was posted. Now on 4/18 another charge of the same value was on my account. I this is the third time I’ve reached out to cancel my account and second time about a charge. I cannot close my account online nor can I change the billing details from preventing this from happening again. I just want to cancel my account for good, and refunds on both unauthorized transactions.

    Business Response

    Date: 04/21/2025

    This account has been closed and both charges incurred have been refunded.

    Customer Answer

    Date: 04/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** *******

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial with Audiobooks.com in April 2024 and was charged the monthly cost of 14.95 on May 28, 2024, after the trial ended — at which point I recall canceling the subscription, as I was dissatisfied with the service. I did not attempt to use the service after that and believed the charges had stopped.

    Recently, I discovered that I have continued to be charged monthly despite my belief that I had canceled. When I attempted to log in to investigate, I was unable to access the account. I contacted Audiobooks.com customer service via email (as there is no phone support), and they informed me that there was no account associated with my regular email address.

    After reviewing my records, I discovered that the account was created using *****’s "Sign in with *****" feature, which creates a private relay email address. This explains why they were unable to locate the account using my actual email.

    Because I believed I had canceled the subscription and have not had access to the service, I am requesting a refund for all charges made after that initial charge. I am also requesting assistance to ensure the account is fully canceled and that no further charges occur.

    Desired Resolution:

    Refund of all monthly charges made after May 28, 2024

    Confirmation that the account is permanently canceled

    Business Response

    Date: 04/16/2025

    We would invite the complainant to reach out to our customer service team with their private relay email and we can help with the account cancellation.

    Customer Answer

    Date: 04/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I value your ongoing assistance. After conducting some research, I discovered that the relay email seems to be ***********************************. I would be incredibly grateful if my requests from my original message could be fulfilled. Thank you so much for your attention to this matter — I deeply appreciate your help!
    Sincerely, 
    ***** ********** 

    Business Response

    Date: 04/30/2025

    The account has now been located and the subscription cancelled. The customer has been emailed regarding refunds.

  • Initial Complaint

    Date:01/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial which was canceled 4/2/24. Since then, I have been charged $14.95 each month. My account shows it was deactivated on 4/2. I have emailed customer service multiple times. I have received responses but no resolution. Audiobooks blames ***** pay. But there are no charges through my ***** pay account.

    Business Response

    Date: 01/06/2025

    I can confirm that the account registered under the provided email address was never charged. Communications with the complainant are on going in order to resolve this matter.

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They offer a "free trial" and immediately try to charge you for the subscription price.

    Business Response

    Date: 12/12/2024

    We do require a pre-authorization to be run, and approved, at the subscription price in order to start the free trial. We are a subscription based company, so we run this to ensure that if the customer chooses to stay with us for a paid membership, the billing details are valid and able to support the subscription. 

  • Initial Complaint

    Date:11/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning on June 27 of this year, and every month since then on the same day of the month, our credit card has been charged $14.95 for an account we do not have. My wife had an account but it was canceled in April 2022, according to the audiobooks.com website. When she tries to call customer service, she gets a message that there is no telephone customer service at this time. She has tried using a live agent option, but has been disconnected repeatedly.

    Business Response

    Date: 11/28/2024

    I searched our system and do not find any matching accounts. I would invite the complainant to send an email to [email protected] wherein we can get more details with which to locate the account in question.

    Customer Answer

    Date: 11/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    My wife, **** *******, has finally had some communication with the company but the efforts to reach customer service were challenging enough that we ended up coming to the BBB while she continued to try to reach the company. If the company wants to look at CRM#******* and CRM#*******, this is what we are complaining about. The account is connected to one of two email address: ********************** or **************************. Again, beginning in June of 2024, our credit card has been charged $14.95 per month without our approval. We want to be sure that there are no more future charges and that we are refunded for the charges accrued to date.
    Regards,

    **** ****

    Business Response

    Date: 12/03/2024

    The account in question was registered using an *******, and as such we were given an anonymized email address. The account is closed and 3 refunds can be expected to post in the next 7 days.

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My **** card ending in **** has been charged 7 times so far this year by ************** for a monthly subscription that I didn't sign up for. Each monthly charge was in the amount of $15.70, which comes to a total of $109.90. These monthly charges were made on April 19th, May 20th, June 20th, July 19th, Aug 19th, Sept 19th, and Oct 21st. I contacted ************** using the email address ***************@************** to alert them of this issue on Oct 23rd, so that they could credit my **** card. I have been continuously following up, but nothing has been resolved yet, and I get the impression that nothing will happen, hence this complaint.

    Business Response

    Date: 11/14/2024

    This complainant has been contacted directly.

    Customer Answer

    Date: 11/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ******

  • Initial Complaint

    Date:11/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am trying to manage my 95 year old mother’s account **** ****** account #********. There are multiple (3) on the account that she doesn’t recognize for $16 each

    I have her **** and I have tried emailing customer service and get no response. When I call the customer service phone there is a recording that says there is no longer customer service via phone. There is a customer service chat line in the app and online is non functioning.

    I have no way to reach anyone and I have no way to stop the monthly recurring charge. I do not have the password to her account and Mom doesn’t know it and there is no way to reset it.

    I would like for the account to be closed and for the recurring charges to stop.

    Business Response

    Date: 11/04/2024

    Per the request, this subscription has been cancelled.

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have removed the "cancel subscription" button from the user account. When you contact customer -support, they ask you to look for the "cancel subscription" button that does not exist.

    Business Response

    Date: 09/12/2024

    I can confirm that our customers are able to cancel their account through the 'My Account' page, accessible through our website. At no time have we, nor will we remove this cancellation option. The complainant has been issued a refund of $14.95 

Audiobooks.com is NOT a BBB Accredited Business.

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