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Business Profile

E-Books

Audiobooks.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in E-Books.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged 14.95 for a free trial

    Business Response

    Date: 06/17/2024

    I can confirm that this customer is just seeing, and referring to a pre-authorization that was immediately voided. As of June 18th this transaction should not be on their billing statement any more.  This authorization and void can be confirmed through the customer's 'My Account' page on ******************

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4, 2024 I accepted a free trial membership to audiobooks.com. The book I wanted was not the updated version so I contacted customer service through their chat and requested to cancel my account. On May 6 they still charged my credit card for $16.41. I contacted their customer service again through chat and a very rude person was belligerent with me and refused to fecund me the amount. This company is a SCAM.

    Business Response

    Date: 05/10/2024

    The account tied to this email address has been closed since 2019. If there is another that can be referenced, please advise.

    Customer Answer

    Date: 05/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I replied to THE FREE TRIAL under another email but I inadvertently spelled out the email wrong. The incorrect Email was **************.com which doesn’t exist because I entered it wrong. After I saw the false charge I couldn’t address the issue because I cannot access the account since I accidentally entered the email address wrong. 
    After initiating the free trial and finding that the audiobooks.com didn’t have the correct addition of the book I was looking for, I contacted Customer Service via text and asked to have my trial cancelled.
    Regards,
    ******** *******

    Business Response

    Date: 05/13/2024

    A refund has been issued and can be expected to post in 7 days.

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 6 2024 I paid $16 for one credit and on April 6, 2024 I paid an additional $16 for one credit. I used my credits buying audiobooks containing sound therapy. I spent both credits on the same evening. I didn’t download either book. I listened only briefly to each selection. They were very poor quality recordings . I wanted to return and reselect minutes later but could not reach anyone nor figure out how I would accomplish this.i wrote a cat message asking
    that I cancel my subscription and immediately lost access to any and all books I thought I
    had purchased. They denied access even
    though it had only been a few day since they had collected by April subscription.
    I should have had access for until at least May 6 2024.

    Business Response

    Date: 04/22/2024

    I can confirm that both charges in question were refunded.  The books were removed in order to facilitate the refunds. For continued access the books would need to be repurchased, and ineligible for a refund.

  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Audiobooks.com has put 6 unauthorized payments on my credit card. Yesterday they refunded me for 3 months but that is their limit they said. I have not used nor did I know about these charges. total amount of 6 montyhs of charges is:150 usa. They said they will reemburse me for 3 months as they can see I have never used audiobooks. I can send you pics of my communication with them.

  • Initial Complaint

    Date:03/28/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the app audiobooks.com for years but decided to cancel my account because I was not using it anymore.
    They make it so incredibly hard to close your account.
    In January, I turned off the “instant crediting” feature on my account. This meant that I could buy an audiobook when I wanted to, but they wouldn’t instantly charge me every month for one.
    Low and behold, they’ve charged ~$40 to my banking card since January.
    They only have an email for customer service and sometimes respond.
    I am unable to close my own account and I not only want my account closed, but I want repayment back for the three months they took my money when I was not signed up for it.

    Business Response

    Date: 03/28/2024

    Apologies for any confusion however disabling the ************ feature has no bearing or effect on the monthly subscription.  I checked the email history and see no previous correspondence from this customer.  Their account is now closed with a refund being issued.

    Business Response

    Date: 03/28/2024

    As confirmed previously, the requested refunds have been issued.

    Customer Answer

    Date: 03/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I am not fully rejecting this action, as it sounds like Colin and I are on the same page with the conclusion and I am appreciative of that. I’ve attached what my banking looks like from my end, and I do not see a refund being processed. Usually when I’ve gotten a refund, the refund shows up in my account l, even if it hasn’t been fully processed yet. $47.55 has been withdrawn from my account over the last three months after I tried to end my account.  

    Regards,

    ****** ********

  • Initial Complaint

    Date:02/05/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this message finds you well. My name is [Your Name], and I am writing to express my profound frustration and concern regarding a pressing matter that has unfortunately remained unresolved despite numerous attempts to contact your customer service team.

    For several months now, I have been diligently trying to reach out to your customer service department regarding unauthorized charges attempted on my credit card. Despite multiple phone calls and an email sent to your designated customer service email address, I have received no response whatsoever.

    The situation at hand is deeply troubling as I do not recall signing up for any services or authorizing any charges from Audio Books. Furthermore, I have requested on numerous occasions that any personal information associated with my account be promptly deleted, given that I have no affiliation with your platform.

    To my dismay, not only have these requests gone unaddressed, but I have also observed continued attempts by your company to withdraw funds from my accounts without my consent.

    This lack of communication and failure to rectify the situation promptly is unacceptable and has caused considerable distress and inconvenience on my part. As a consumer, I expect transparency, accountability, and timely resolution from any reputable company.

    I urge you to take immediate action to investigate this matter, cease any further attempts to withdraw funds from my accounts, and provide me with a comprehensive explanation of the unauthorized charges and steps taken to address them.

    Furthermore, I reiterate my request for the removal of any personal information associated with my account from your records.

    I sincerely hope that this message serves as a catalyst for prompt action and resolution. I trust that your company values its customers and is committed to upholding the highest standards of customer service and integrity.

    Regards,
    *********

    Business Response

    Date: 02/05/2024

    I can confirm that this customer has made no less than 2 accounts with our company.  One, using the email ******************* and another tied to their *******I can confirm that both accounts are closed and at no time did the customer incur any charges from our company.

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ********* *****





    Thank you, for cancelling once I made this report. I just received the email that you sent confirming my cancellation, Ive attached it for reference.

  • Initial Complaint

    Date:12/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Discovered that audiobooks has been charging my credit card $16 monthly. I do not have an associated account and the customer service representative Madison cannot find my account. I've asked her to escalate my issue to her Manager. In my experience working in accounting, the employee/department that is in charge of handling the actual payments are able to cancel the auto-pay. But Madison will not escalate the issue.

    Business Response

    Date: 12/11/2023

    I can confirm that we don't have an account under the provided name or email address. I will reach out to the complainant directly for further information.

    Customer Answer

    Date: 12/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    This email states that they are able to see my account but there is no response of what they will do to resolve the charges.

    Regards,

    ****** *****

  • Initial Complaint

    Date:02/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/27/23 I was trying to access my canceled account which has hundreds of dollars worth of audio books I have purchased but I was locked out. It said to contact customer service but they tried changing the password and said I had no reason to be locked out. They wanted my IP address to resolve the issue and I did not want to give then personal info because the issue was not data related. I was using different IPs from different cellular devices to try to log in to prove that was not the issue but they would not listen. I finally gave in and then they told me I had to wait anyways. The customer service Rep Laura refused to give me anything but her first name and was very patronizing using smiley faces and saying it was great that I was going to complain. I Cannot access all my books I collected over the years and would like at least the $150 refunded because I know I have spent well over that.

    Business Response

    Date: 02/28/2023

    I have checked with the IT team and can confirm that there are no current login bans for this customer.  They can again login and access their books without issue.

  • Initial Complaint

    Date:12/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a membership where I have little to NO monthly credits in my account. I have to buy credits for the books I want and the auto-credit they give me is only for the pre-selected garbage books they want me to choose. They keep sending me false emails telling me to use my credits, but in actuality I dont have any. I am tired of all of these additional charges I get from them. This False Advertising has to stop. I want every credit I was charged for this month refunded to me, ASAP!

    Business Response

    Date: 12/29/2022

    I have reviewed the account in question and can confirm that 1 book credit is supplied to the customer on the 3rd of each month when their subscription renews.  The account in question has now been closed and refunds issued for the 2 additional charges incurred in December 2022.

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received charges for a book I didn't order. I have never even looked on audiobooks.com. I can not figure out how or who bought this book.

    Business Response

    Date: 12/01/2022

    As we don't have an account matching the provided email address, we will reach out to the complainant directly in order to resolve this.

Audiobooks.com is NOT a BBB Accredited Business.

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