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Business Profile

Energy Service Company

New Wave Energy LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for New Wave Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Wave Energy LLC has 2 locations, listed below.

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    Customer Review Ratings

    1.87

    Average of 23 Customer Reviews

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    Review Details

    • Jim H

      Date: 10/02/2023

      Has saved me money compared to utility company for years.

    • Jarred V

      Date: 08/07/2023

      This company is a complete scam. They claim to have you in a "fixed" rate...and we have that option checked off on the contract. Then they hit you with SEVERAL HUNDRED in fees each month. It's crippling to a business. This place needs investigated and shut down. Clearly the majority of the ppl took valuable time out of their day to come here and write reviews claiming their frustration with this company. A D- rating should tell you all you need to know.

    • Bob J

      Date: 03/07/2023

      New Wave helped me switch from my previous supplier, who was charging me 3x as much as I am used to paying. They moved me into a fixed rate with price protection. Apparently electric and gas markets skyrocketed last year causing the spikes. They took the time to explain that to me. Jessica was great to work with. Highly recommend

    • Melvin H

      Date: 03/05/2023

      Out of contract after 3 years service. 1rst month charged at more 2 time the going rate for gas., $85.00 instead of $41.00 for variable rate I could with ********.

    • Justin A

      Date: 02/03/2023

      New wave energy saved us a ton of money on our energy costs. They have always been easy to work with and very transparent with any charges or information on our bills. We spoke with a lady named Emily and she was very professional and pleasant we would highly recommend looking into their services for anyone in need!

    • David S.

      Date: 09/09/2022

      Steer clear of these scammers! I signed up for a 3 year contract at $.074 kwh. Now a year later I am being charged $.073 kwh in charges not listed in my contract. In other words my bill has doubled. I was told it was due to " supply chain" issues! I never realized electric was shipped in on planes, trains, and automobiles! What a lie, they just want to r*** the middle class as usual so they have record profits for the elite. Stay away from this company, PLEASE!! *** charge $68.34 RPS charge $8.76 Then the best $49.33 Billing adjustment. LIES LIES LIES

    • robert M

      Date: 09/07/2022

      New Wave has been my supplier for nearly a year (3 year contract), LOCKED in at $.064. A great rate until they added all these additional fees which double my bill when the electric rates spiked. I spoke with customer service several times and only provide me excesses and stated the excess charges shouldn't last long. If you decide to work with them, be sure you know what you are getting into. They can simply raise the additional fees anytime their margins slip. Thankfully, my energy consultant was able to get us out of the contract and waved the cancelation fee. Stay clear of this company or be prepared to pay more than expected. They also Did not provide the required 30 day notice of price increase.

    • Ryan B

      Date: 08/22/2022

      New Wave has been my supplier for nearly a year (3 year contract), LOCKED in at $.067. A great rate until they added all these additional fees which double my bill when the electric rates spiked. I spoke with customer service several times and only provide me excesses and stated the excess charges shouldn't last long. If you decide to work with them, be sure you know what you are getting into. They can simply raise the additional fees anytime their margins slip. Thankfully, my energy consultant was able to get us out of the contract and waved the cancelation fee.
      Stay clear of this company or be prepared to pay more than expected.

    • MIKE B

      Date: 08/19/2022

      Locked in a 24 month contract at 5.5 cents per kwh. After 18months they started charging extra fees because they were losing money. I'm sure if the roles were reversed they wouldnt feel sorry for me and give me money back!

    • Josh D

      Date: 08/18/2022

      This company is a scam and ripoff. Tony N******* the sales associate sent graphs showing 24% savings on kwh. Then actually charged more than double the rate I was getting through RGE! He said I could cancel anytime if I was unhappy. I saw that I was losing hundreds of dollars a month and called to cancel. They never cancelled and charged me for another 2 months of inflated rates! Stay away from this company!

    New Wave Energy LLC is BBB Accredited.

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