We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Catalog Shopping

GTS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Catalog Shopping.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GTS Supplies contacted me, they made it seem like they were affiliated with our credit card terminals company, and that they would be sending out some credit card terminal cleaners. No mention of any charges to us, that I can recall. I have not received the card cleaners, as of yet. And after reading a complaint left by another Service Manager, I doubt that I will receive any product from this company. I now have a bill for $287.50 on their invoice # 807001 that I have no intention of paying. The bill is in attention to my name.

    Business Response

    Date: 09/21/2023

    (handwritten response) Good way to use BBB to dodge payment with a fake story and accusation. To be nice to crooks we have credited invoice to zero. Thank you.

    (BBB remark to follow up)

    You may want to also
    contact the following:
    New York State Attorney
    General - Consumer Fraud Bureau:           
      800-771-7755               
         
    Federal Trade
    Commission:    877-382-4357          
                   
    Internet Crime Complaint
    Center (IC3):         

     

  • Initial Complaint

    Date:08/28/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A man named Randy called our service manager asserting that he represented GTS Supplies, the company responsible for our credit card reading machines. Randy stated that when we placed an order for the card readers, cleaning cards were meant to be included. According to Randy, the cleaning cards were initially unavailable due to a backorder situation when we ordered our credit card readers. However, Randy now claimed that these cleaning cards are in stock. Randy emphasized that these card cleaners were originally part of our order and we WOULD NOT incur any additional cost. He informed our manager that the cards are current availability and that he intends to send them to us.

    Unexpectedly, we've been presented with an invoice of $287.50 from GTS Supplies in NY. It's important to note that GTS Supplies is not the legitimate supplier of our credit card machines; rather, this entity appears to be engaged in fraudulent activities. We located SEVERAL scam websites that clearly identified GTS Supplies as a fraudulent outfit. Consequently, we have no intention of making ANY payment for this bogus invoice (#807023). We want to clarify that we NEVER will engage in any future transactions with this fake operation.

    As of now, we have not successfully established contact with Randy or anyone else from GTS Supplies, as they are unresponsive and have not returned our calls. Consequently, we will reject the payment request that was sent our business office. We kindly request the removal of our information from your records (ID ******).

    Thank you.

  • Initial Complaint

    Date:07/19/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a complete scam, same information as all complaints, Randy called here stating we were owed cards for our credit card machines, well they came and they scammed our Dealership for approx., 560.00 told our accounts payable that I ordered cards to which I did not, So finally I called the company GTS Supplies you have to leave a message then they play phone tag, the guy who called me sounded like the Randy guy then he argues with me stating I ordered cards I said your Randy and you are lying he said no, Please be careful of these people they are dangerous to all businesses and extremely the biggest liars I have ever encountered...

    Business Response

    Date: 08/16/2023

    (Handwritten response)

    Hi Easy way to use BBB to dodge payment of ordered product at quoted price. Anyways we have credited final invoice to zero to be nice.(Crossed out by writer)

     

    Hi We spoke to ****** and have credited final invoice. The case is closed.

    Customer Answer

    Date: 08/16/2023

    Better Business Bureau: WE would like to have a complete refund of all monies paid to GTS Supplies we did not order anything from this company they stated we were owed these card cleaners from our credit card machine provider these cards are here have not been used they stated that during COVID 19 there was a shortage of these cards and we were owed them by our provider Thank  You ****** ****



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.





    Regards,


    ****** ****








  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an invoice via mail for $287.50. We have not approved this order. I have checked with the employee named on the invoice as well as the rest of upper management & they have not placed any orders with them nor have we even heard of this company before. We also have our own credit card payment company that we would have reached out to if this was even a product that we would be interested in. I have reached out & have left a voicemail that it is unapproved & we will not be paying. I'm filing this complaint as it is clear from other BBB complaints that this a regular occurrence with this company & I need them to respond and confirm that this billing is corrected to $0.00.

    Business Response

    Date: 08/08/2023

    (Handwritten) Seems tp be a misunderstanding so we have credited the invoice to zero.

    Customer Answer

    Date: 08/09/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *******








  • Initial Complaint

    Date:06/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received some credit card cleaner in the mail that we did not order then subsequently received an invoice for $378.50

    Business Response

    Date: 07/11/2023

    We have credited invoice to zero.

  • Initial Complaint

    Date:03/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company originally called and I was unable to understand them completely, it did seem suspicious so I hung up on them. They called back same day and was able to understand him better, the operator was Randy. He assured me that he was calling on behalf of our credit card merchant and we were owed electronic card reader cleaners for the new machines. We did change our credit card readers the month before so it seemed a little plausible. We received the card reader cleaners soon after that, and then within a month received an invoice for the cleaners $287.50. I called the company, it went to voicemail. I let them know exactly what is stated here with the intent not to pay the invoice and will be shipping the cleaners back.

    Business Response

    Date: 05/11/2023

    The invoice is created to zero as it was a case of misunderstanding. Thank you.

  • Initial Complaint

    Date:03/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GTS Supplies contact me, Service Manager of a Car Dealership. They mentioned that they represented our credit card machine company and that they needed to send us these "cleaners". I told them that I have nothing to do with the credit card machines and that they would have to work with our business office or office manager. They did not want to talk to them. He told me again that he would send the product and I told him no. I would not accept any product from them and reiterated that he would have to work with our office manager. That is where the call ended. Now we have a bill for $287.5o on invoice # ****** that I have no intention of paying. The bill is in attention to my name.

    Business Response

    Date: 06/13/2023

    Please note we have credited invoice to zero as it's a case of misunderstanding. John. GTS

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone called our dealership and claimed they were from the company that provided our credit card machines and stated that when we ordered the card readers they were supposed to come with cleaning cards as well. They stated that at the time we ordered our machines that the cleaning cards were on back order, but that they are available now. They stated that the card cleaners were part of the original order, and there was no extra charge for them but wanted to let us know they were now available and would be sent. We have now received an invoice for $287.50 from GTS Supplies out of NY. This is NOT the company that supplied our credit card machines, This company is a scam. We will not be paying the invoice; we will attempt this one time to return the product. We will NOT do business with this supposed company. Now, there is no answer on their phone number and they will not return calls.
    Business response........... I copied and pasted this complaint because it is identical to my complaint. I will refuse to pay this bill. I have shipped back said credit card cleaning cards along with the bill. Please remove us from your records. Thanks

    Business Response

    Date: 02/13/2023

    Hi, Please note that the invoice is credited to zero. Thank you John GTS

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice from this company and tried calling multiple times in which I was unsuccessful. I then went to our service department and was told nothing was delivered that would pertain to the invoice received. Upon further investigation, people online have reported the same issue with this company. I believe this is a scam.

  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Similar to all the other complaints listed here, we were contacted about sending us "cleaning items' from this company that represented themselves as being our credit card machine provider. We later got a bill for the CHEAP items and found out that this company DOES NOT represent our credit card vendor... SCAM, SCAM, SCAM... beware!!!! We will NOT be paying this bill as it was NOT AUTHORIZED NOR NEEDED!!!!

    Business Response

    Date: 11/29/2022

    The invoice has been credited to zero. John.

GTS is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.