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Business Profile

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GTS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GTS Supplies called and advised that they represented out credit card machine company and that they wanted to send us cleaners for our machines. There was nothing about cost communicated during the call. We subsequently received the cleaners in the mail and a few weeks later we received an invoice for $287.50. It states on the invoice that returns are not allowed without written authorization. Numerous attempts were made to contact GTS but there is never anyone available to answer phone calls. We will not pay this bill, as it is obviously a scam.

    Business Response

    Date: 10/18/2022

    Good way to dodge payment of ordered product at quoted price using BBB. Anyways to be nice we have credited invoice to zero. Thank you. John, GTS

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received an invoice in the mail for 287.50. from GTS Supplies. We didn't receive/order these card cleaners. I called the company several times and no return phone call. Invoice number ******. ***** ******'s name is on this invoice. Upon checking with our Service Department these cleaners were never ordered. We would like a refund. The company should not be billing us for this!!

    Business Response

    Date: 10/10/2022

    Please note that ****** ********'s invoice has been credited to zero as it was a case of misunderstanding. Thank you.

  • Initial Complaint

    Date:07/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OUR DEALERSHIP'S SERVICE DEPARTMENT RECEIVED A VOICEMAIL TO THE SERVICE MANAGER
    They claimed they were from the company that provided our credit card machines and stated that when we ordered the card readers they were supposed to come with cleaning cards as well. They stated that at the time we ordered our machines that the cleaning cards were on back order, but that they are available now. They stated that the card cleaners were part of the original order, and there was no extra charge for them but wanted to let us know they were now available and would be sent. The message was from Randy at GTS supplies. He stated my Dealership's address and stated if it was wrong to contact him at a 1-(855) number. The address was correct. That was early June. We never received any product. At the end of June, a bill for $287.50 arrives for 15 credit card swipes?? The Invoice states GTS supplies out of Champlain NY but the envelope is stamped out of Canada. I tried calling the phone number but only a voicemail. I was really shocked to google this company and see the complaints. Then on your website to see the similarities in the SCAM. *** ***** **** will not be paying a bill on product we never received. This company is not affiliated with our credit card company. We do not want anything from them NOR do we want to do business in the future. Please ask company to cancel this order and remove us from their records please.

GTS is NOT a BBB Accredited Business.

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