Complaints

This profile includes complaints for Restaurant Depot, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Restaurant Depot, LLC has 11 locations, listed below.

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  Restaurant Depot, LLC

  15-24 132nd Street College Point, NY 11356-2440

• 

  Restaurant Depot

  6455 Manchester Rd St Louis, MO 63139

• 

  Restaurant Depot, LLC

  515 Broadhollow Road Melville, NY 11747

• 

  Restaurant Depot

  6150 Halle Dr Valley View, OH 44125-4614

• 

  Restaurant depot

  125 w becher street Milwaukee, WI 53215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been shopping here for my customers I provide for, for almost 2 years and have been ordering the same item over and over. I bought 5 boxes of cups. And delivered it straight to my customer. I ended up getting a call from my customer that told me that not only were the cups the wrong type of cups but was also missing cups. Automatically assumed it was a manufacturing error and decided to return it when I headed back in that direction. The day I went to return person at the front desk was completely clueless on there return policy saying its only a 20 day return then one saying its a 7 day. When they got the manager and I explained the situation manager goes straight to saying we didnt sell you this item and its impossible these cups were inside of the box telling me multiple times Im lying and there nothing he can do because they didnt sell it to me even though I have the receipt. I could care less for the ***** but the fact you wanna sit here and tell me Im some type of lier who magically made the different cups of the same brand end up in a box its not ment to be in is absolutely insane. You guys can go back to every order Ive made (it is all on my account) and it will be the same items over and over Ive only ever bought one type of cup here and never have had to return anything ever. I run a proper business and have worked for everything *** ever had. I dont need to waste my time scheming for a box of cups. (Cups should be white but has designs and box isnt even full)

  Business Response

  Date: 04/30/2025

  The author of the complaint notes that he sold these items to a third party before attempting to return them to RD. Perhaps it was that person who filled the box with incorrect items. (The author notes that he purchased 5 boxes of cups but this was the only one with an issue.) We are unable to accept returns for items that are not returned in the condition they were sold. The branch manager personally intervened when the customer became irate with our staff. The manager went above and beyond, even opening several other boxes of cups to reassure the customer that they are being sold with the expected items. 

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a highly unpleasant and disrespectful experience I had at your Restaurant Depot location at ************************************ (Store #***) on April 19, 2025, around 11:59 AM.During my visit, the store managerwhose name I later learned is Joshdisplayed extremely rude and inappropriate behavior while I was checking out. As a regular customer and a business owner who frequently shops for supplies, I was shocked by the level of disrespect I encountered.While I was standing in the checkout lane, and it was almost my turn, the lane was suddenly closed. At that moment, Manager **** approached me and shouted without any justification, asking why I was there, and began to speak in a derogatory and demeaning manner in front of other customers. When I politely requested him to speak respectfully, he continued his unacceptable behavior. He refused to sign my receipt before I left the store, and made no effort to resolve the situation or treat me with the basic courtesy any customer *********** make matters worse, when I inquired about his name to report the incident, no staff member was willing to assist me, which I found very concerning.This incident not only caused me personal distress but also displayed clear signs of discriminatory behavior and poor customer service. Several customers witnessed the event and even expressed discomfort at the way he was addressing **** respectfully request that this matter be thoroughly investigated and appropriate disciplinary action be taken to ensure such behavior is not repeated with any other customer. Customers deserve to be treated with dignity and professionalism, especially in a business-focused retail environment like Restaurant Depot.Please confirm receipt of this complaint and inform me of the steps being taken to address this issue.Thank you for your attention to this matter.

  Business Response

  Date: 04/25/2025

  I understand that our regional director has contacted **** to apologize for closing the line while he was waiting.  We look forward to seeing Asif back in the branch soon.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought from restaurant depot a migali 3 door freezer and a migali 3 door fridge, few months after the compressor on the freezer needed to be replaced a few months after that the new compressor started making constant squeaking noise and the unit cannot hold temperatures and items are getting soft and getting spoiled. The migali 3 door fridge stopped working completely this past may and contacted the store like as I was told when purchased and no one wanted to help, called headquarters a few times and spoke to someone twice after it got to where in the store then they stopped answering any calls, or returning messages. 7 months later the fridge is still not working period,no service company wants to work on this brand and no parts are available anywhere. I called the store again and spoke to the store manager and the speciall order department and was told that they no longer sell this brand as it's unreliable and they hung up the phone.unit 1 ********* ***************** unit 2 ********* *****************

  Business Response

  Date: 12/12/2024

  We have done extensive research and are unable to find a record of the purchase using the identification provided by the customer in the complaint.  We therefore ask the customer to submit their receipt or proof of purchase so that we can assist them further.

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  here are pics of the receipts. thanks 

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 12/20/2024

  Thanks for providing the receipt information.  As the documents show, the items were purchased from Restaurant Depot. We did not sell the extended warranty, but agree that the documents indicate there should still be coverage.  We contacted the warranty company on the customer's behalf and were assured that someone would contact them by email today.  We were advised that the claim number is *******.  The warranty company's phone number is ************. 

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   yes the extended warranty was sold by restaurant depot, look at the receipt the warranties were paid for at the cash register with each unit, stop playing games iam not calling anyone anymore. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased items yesterday at 5 PM at restaurant Depot in ***************, *********, upon arrival home to ************, I had noticed the date stamps, are expired, and on another product box they have been covered up, Doing to having a restaurant of my own I have to follow policy and health codes and not sell outdated expired food. Which is why I was very upset that this major store is selling expired food but also covering it up. Over $800 worth or product i am out of due to this issues, our restaurant can not Trust the product purchased due to this issue, after trying to reach out to the store no response no luck, also we are located 6 hrs away!

  Business Response

  Date: 09/03/2024

  Hi ********* - Thanks for taking the time to speak with our branch manager, ******, last week.  ****** reports that the issue was resolved following that conversation.  We appreciate your business and look forward to your continued patronage.

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Hello 

  please see photo above, 

  we have sent a message to him to clarify things on September 1 we have not received a refund and this issue has not been resolved. We are requesting a full refund as in the attachment of the full receipt and no coupons or discounts as we will no longer be shopping at the store, it is very inconvenient as a small business owner to support chains that do not have proper communication and understand the struggle driving from ************ to ********* regulations for the health inspector are different and were not able to sell it And we had to dispose of the items,I wish I could see this resolved, but we did not receive a refund. We did not receive any compensation or to make the solved just a lot of back and forth no resolution

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 09/13/2024

  Our branch manager has been emailing with ********* to sort out the issue.  We have offered a refund on the items where there was some confusion regarding the expiration date.  We are waiting to hear back from ********* at this time.  Thanks

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We're new to food depot, drove 2 hrs in traffic on Friday July 5 2025. The customer service lady was asked to be cashier for a moment. She looked frustrated upon realizing we didn't have checkout clearance so she opted to use a random one. I saw her scan the $30 grill brush top then scan again at the bottom. I assumed the initial barcode wasn't working. We spent $900, when I got home I see the 1st item is rang up twice. Texas ****** w/HNDL. I call and speak with the same person who rung us up. She says we have to drive back for a refund and that some grill brushes have the handle sold separately. It CLEARLY says with handle when rung up.Obviosly She assumed that I had connected a brush and handle to not pay for one or the other. When I asked what could be done and to speak with a mngr she said he'd say the same thing. Too bad sorry. Drive all the way back here at your expense and inconvenience because we thought you were stealing but it was actually our fault. Offer something if you can't refund me immediately without stress on my wallet and inconvenience. ***** could use a ****** in customer service.

  Business Response

  Date: 07/22/2024

  Thanks for taking the time to speak with our branch manager to resolve this issue.  We apologize and appreciate your letting us know.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased frozen shrimp 4 days ago 5/17/24. I opened the bag last night and the frozen shrimp smelled strongly of bad fish. Today I went to return this item and was told by manager ****** that it was not possible. He refused to return or exchange it. He said the return policy was 72 hours. There is NO sign at the front entrance at customer service, NO sign where shrimp is sold at freezer section and NO sign at check out counter. An employee conveniently pulled out a sign from under the counter. The shrimp also had a sticker showing expiry date instead of manufacturer ink stamp on the bag. THIS is 100% unacceptable and unprofessional conduct. THIS is likely a reason why people get food poisoning in restaurants.

  Business Response

  Date: 06/05/2024

  We were very sorry to hear about both the unsatisfactory item and the failure to resolve the situation immediately in-store.  There is a 72-hour return policy printed on every receipt but store personnel have some discretion. We have reached out to the customer by phone but are unable to leave a message.  If they come to the branch and identify themselves, we'd be happy to provide a full refund for the item.  Please accept our apologies that it was not resolved more promptly.

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a resale certificate giving me the ability to purchase goods I am reselling without paying tax. My documentation is on file and up to date. Restaurant Depot in ********** ** continues to charge sales tax on soft drinks stating that only 501 C3 organizations can have the sales tax waived on soft drinks. The state of **** has informed me that "goods intended for resale including soft drinks should be tax exempt." I spoke to them today on the phone.I have been unsuccessful in having the tax removed and refunded to me by Restaurant Depot. The manager that I spoke to said that many of their customers complain about this issue but there is nothing that they can do. I phoned a number of other Restaurant Depot locations and some said they charge tax and some said they did not. This has occurred over the last 12 months.

  Business Response

  Date: 04/12/2024

  Thanks for reaching out to us with your question.

  Unfortunately, you did not provide the branch with the correct documentation.  Your business is located in **, not ***  As an out-of-state reseller, you need to provide a copy of your state sales tax license to the branch AND check the option for "out of state reseller" on the Ohio certificate.  

  In order to be credited for the sales tax previously charged, you need to provide the Cincinnati branch with the correct documentation.  Specifically, that is (1) a copy of your state sales tax license and (2) the Sales and Use Tax Blanket Exempt Certificate with third option checked.

  Your local Cincinnati branch manager will be happy to assist once you have that paperwork.

  Thanks for shopping at Restaurant Depot.

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Form 149 - Sales and Use Tax Exemption Certificate, I have been shopping with them since they have been open and they have all my current paperwork that they need and they are still charging me sales tax. They said they would reimburse me for all the sales taxes that they have been charging me. I would like for them to stop charging me sales tax and to reimburse for the sales tax I have been charged.

  Business Response

  Date: 08/18/2023

  Thanks for alerting us to this issue.  Our branch manager spoke with the customer to let them know that the issue was corrected and a tax credit was issued to their account. 

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a case of ******************* Butter at ********** Restaurant Depot, **. Called them and they told me needed to call company, no company because it's a brand of Depo. Everyone of the 1 pound butter is deceitful in this case none are weighing correct. My opinion this butter is whipped to save money for the company. Consumers like me are buying air!

  Business Response

  Date: 07/18/2023

  Restaurant Depot has an extensive quality testing program in place to ensure that all items sold meet specifications.  Upon receiving this complaint, we immediately initiated ****************** of the product in the branch where the customer made the purchase and in another local branch.  All items tested weighed at least one pound (some weighed more).  In addition, we have received no other complaints of a similar nature.  We have confidence in the quality of the product we sold.  That said, it is possible that the customer's scale was not calibrated or was not zero'ed out before the item was weighed.  We would be happy for the customer to bring the butter back to the branch so that it can be weighed on a calibrated scale and replaced.

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I'll take the butter that is left in the case back to the business. 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have just bought a new company. We are a vendor for Restaurant Depot we have been trying to get in touch with them to change owner info and banking information. All of their payments are going to the previous owners bank account. All I would like is to have someone return my phone calls or emails so that I can get this information updated. We have been trying for months to get this change with no response on their part.

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************