Complaints

This profile includes complaints for Restaurant Depot, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Restaurant Depot, LLC has 11 locations, listed below.

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  Restaurant Depot, LLC

  15-24 132nd Street College Point, NY 11356-2440

• 

  Restaurant Depot, LLC

  4340 57th Ave Maspeth, NY 11378

• 

  Restaurant Depot

  3580 E Main St Waterbury, CT 06705

• 

  Restaurant Depot

  2120 Enterprise Park Dr Indianapolis, IN 46218

• 

  Restaurant Depot, LLC

  515 Broadhollow Road Melville, NY 11747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2-20-23. I purchase one item Wall Mount Pre-Rinse Assembly $246.38 plus tax. is not working. I bring it back on 2.27.23 to ********************** ********************** #**. ********************************* tel no. ************. Since one of bad service guy coming said no return or exchange. Because I open it. I explain to him is not working is no reason can not change or refund. They just said you need to call the manufactory directly to help. I request call the ********************** manager help. When he came in still told me the same story. So I call the manufactory to help to solve my problem at the *********************** The ************************ company which is manufactory rep. said we did not sell you any item is no relationship with you. why we need to take care of you. You need to let them call us directly have all the information to check is order with warranty or not? So I run back again I told them this story they still don't care of me anything. Still need me call Krowne directly. Then I run back ********************** again and again ask more details invoice and purchase date information, spend almost one hour in there. The ************************ rep. said which part is not working. I told them I not professional how I know it which part. They said sorry we can not send the new one exchange only the part. So right now my problem is can not use this item and did not know which part cause no water coming. I never have this bad experience before. By consumer law in us is protect consumer right. So I need to help got my fully refund. Thank you for your help.

  Business Response

  Date: 03/14/2023

  Thanks for bringing this to our attention.  Both RD and the product manufacturer have reached out to the customer several times to determine how best to resolve the issue but haven't received a call back.  We eventually had someone bring a replacement item to the customer's place of business.  We trust that will be a satisfactory resolution.  If further assistance is required, please reach out to us.

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We received the part from manufacturer. But still can not use. We just want got fully refund. Thank you 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***
  
  
  
  
   
  

  Business Response

  Date: 04/11/2025

  Our policy is that small equipment items must be returned within 48 hours to get a refund.  After that, customers must contact manufacturers directly to get the item fixed or replaced. However, our branch manager has agreed to make an exception in this case.  Please ask to speak with her directly at the branch for assistance.  

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving manager **** is always drunk High sales pallets on the side and harasses everybody yells at the drivers completely unprofessional

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 9/15/2022 at 10:44Cashier: *******Amount charged: $195.09I purchased 1 box of Grouper 2-4Z FLT, and they charged me for four. I purchased only one box. I did not check my receipt. When I came home to add my purchases to my excelsheet I noticed the three additional charges for a total of $195.09. They were struggling to get the product code and the manager manually entered the code. Just when she entered and was printing the printer ran out of paper. They had to get new paper and print the receipt. I am sure they messed up when thishappened. I am not accusing anyone, I just want my money for the purchases that I DID notreceive.Account: **********Approval#: ******Reference: ****Copy Approved by: #****** ************ Thanks for your help ********

  Business Response

  Date: 10/01/2022

  Our branch manager reached out to the customer to ask that they stop by the office on their next visit to resolve the issue.  The customer agreed with the approach.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ **** (TLC) purchased a refrigerator and freezer on June 23, 2022 from the RD store online at ***************************. Our order # is ****** and the total invoice was $4,105.38. After placing the order, we received an email that the refrigerator we purchased was on backorder until August 1, 2022. Therefore, the representative from the RD store provided us with 3 models that were similar to the one we selected and was in stock. We switched to the ******************** SLREF-1D 29" Stainless Steel Solid Door Reach-In Refrigerator - Bottom Mount (SKU: 59629-SLREF-1D) and was told that we would receive both items, the freezer and refrigerator on the same day and delivery. That did not happen, when the freezer was delivered first, we were told the refrigerator was in shipping and should be delivered in a week or so. The refrigerator arrived on July 18, 2022. When we unpacked the refrigerator on July 19, 2022 and wanted to set it up, we noticed that there was a very large dent at the top of the refrigerator near the electrical components that tell you the temperature of the unit. We immediately contacted customer service to file a complaint and the representative responded by email stating that the manufacturer would provide a $200 discount if we would keep the damaged unit and the same warranty. We replied no, we wanted a brand new refrigerator with no damage because that is what we ordered and purchased. The representative responded again, but this time increasing the discount to $400, and I replied again, no, we did not want to keep the damaged unit. We wanted it to be picked up and a brand new one delivered, like we purchased. The representative from the RD store said we had to wait for more updates from the manufacturer and we have been waiting since July 27, 2022. I contacted the RD store by phone and was told the person in charge of the department we needed was out sick for over a week and she would leave a message for someone to contact us.

  Business Response

  Date: 08/11/2022

  We are sorry that the customer is unsatisfied.  As the customer notes, they accepted and signed for the item without inspecting it for damages.  Our policy clearly states that units must be inspected upon delivery and before signing to ensure there are no damages.  If a damaged item is received and already signed for, it cannot be returned.  Depending on the damage, the manufacturer may repair the unit. If damages are noted BEFORE signing, the shipment can be refused and a new item will be delivered.  Once the item was signed for and delivery accepted, we can no longer have a new unit provided.  As a gesture of goodwill, we offered the customer a discount on the purchase price, and that offer was refused.  If the customer would like the discount and the warranty, we can ask the manufacturer if that offer is still available.

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  To start, the representative from the RD Store that sold us the refrigerator, never informed us of the policy that the company is now describing in their response with receiving a shipment and inspecting it before accepting it. The original refrigerator that we purchased was on back order so the representative gave us other models that were in stock to choose from and we selected the one that we received damaged. The representative told us that the refrigerator would be shipped with the freezer that we purchased and that did not happen. The freezer was received first and when we contacted the RD Store, we were told that the refrigerator was just shipped and we should receive it within a week. The refrigerator was suppose to be delivered on the Friday before it was received, but when the delivery company came that day, the driver did not have the correct lift to get the refrigerator off of the truck so he said that he would bring it back on Monday because he needed to get the correct lift from the warehouse to get it off of the truck. It came that Monday but we do not know where it was stored over the weekend or if it was damaged then. When the driver came on that Monday, our employee that helped to bring the refrigerator into the building did not sign for it, he just received a slip, which I have attached to this message. As you can see, he did not sign for it and he was not informed to inspect the unit before the driver left the premises or he would have done so immediately. He returned to his work assignment and on Tuesday, he was able to take all of the carboard, styrofoam, and tape off of the unit and that is when the damage to the refrigerator was visibly seen. We contacted customer service immediately and have not received the assistance that is needed to resolve the issue. ************************, **** spent $1,749.00 on the refrigerator, an additional $75.00 for the lift gate service, and $50.00 for the delivery fee. If the policy would have been given to us when we purchased the refrigerator, we would not have had to contact the Better Business Bureau for support. The refrigerator was purchased on June 23, 2022 and it is now August 17, 2022. Our first email that was sent to the RD Store after receiving the damaged unit was on July 20, 2022. We exchanged emails from that date until July 27, 2022 and again, the RD Store representatives never informed us of the policy for receiving orders and offered us a discount with the warranty still in place. ************************, **** declined two offers, one for a $200 discount and the other for a $400 discount. On July 27, 2022, we were told by email that we had to wait for the manufacturer to provide more updates. We did not receive any updates or information so I sent a final email on August 9, 2022 asking again for the direct contact information for the manufacturer so I could reach out to them directly and received no response. That is when I decided to reach out to the Better Business Bureau for more support to obtain a solution to the problem at hand. With all of the above information, ************************, **** should receive the brand new unit that we paid for in full when the order was placed on June 23, 2022 and the RD Store pick-up the damaged unit that was delivered.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 08/23/2022

  We require that all items be inspected for damage before accepting delivery.  This policy applies to every item sold and is clearly described on our website.  Unfortunately, the customer accepted delivery of the item without inspecting it for damage.  We offered generous compensation for the dent in the item but that offer was refused.