Complaints

This profile includes complaints for PTM Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PTM Solar

  6538 Baptist Way East Syracuse, NY 13057-1374

  
• 

  PTM Solar

  502 Court St Ste 215 Utica, NY 13502-4233

  
• 

  PTM Solar ME

  400 Congress St Fl 3 Suites 326 & 303 Portland, ME 04101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told PTM Solar puts a credit on my bill because the Public Service Commission requires ******** **** to credit customers because ******** **** was allied to build solar fields in my area.
  
  This is a lie. PTM Solar is just a solar company, they not affiliated with the public service commission

  

  Business Response

  Date: 09/18/2024

  We want to apologize to the customer for false information from our sales representative. We will contact the customer to see if the representative left his information so we can pull him from his duties and re-train him properly. 

• Initial Complaint

  Date:09/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ptm. Solar. Oi do not want this contract which they are going door to door knocking ,they said I get 10% back and there is no fee, but I read up on it and there is but I don’t want it,so they say have three days to cancel nothing , I tried email and nothing and tried calling and nothing either so I’m reaching out to you guys , I just want it cancelled and I thank you very much.

  

  Business Response

  Date: 09/10/2024

  The customer called us twice before before office hours and left a voicemail I personally called him back and spoke with him and cancelled his agreement. 

• Initial Complaint

  Date:08/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales rep came to my residence, he was nice but did not explain what it actually was, nor what I had signed up for. Swiped through all of the information that required signatures. falsified what this actually was and did not inform me that anything would need to be paid for. I emailed customer service requesting termination on the same day I signed it. After looking online that this is a scam and reading the “contract” I was not given the proper information. This is not “buyers remorse” your staff need to stop evading the truth and taking advantage of people. I have not received an answer back from customer service yet. Again, it is very obviously within the 3 business days requesting the termination and I need it to be cancelled. Thanks

  

  Business Response

  Date: 09/11/2024

  I emailed the customer and cancelled the agreement they signed. We will re-train the rep and show him how to handle this situation the right way.

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This man showed up at my door with a PTM Solar lanyard and ID, his name was Richard L******. He told me the company could save me 10% off my electric bill and I thought it was shady from the start but I sent him a copy of my bill. Idk why they needed a copy of the entire bill, I suspect he or they are going to try to scam me. I’ve tried calling their “corporate” number, only to have no one pick up their phone at any of the extensions. I tried leaving a message on their answering machine only to have it tell me there was an “error” in leaving the message. Very sketchy and worrisome. I am worried they will try to use my information to ruin my credit or something. Please I just want them to cancel my subscription with them and contact me with proof they’ve cancelled me.

  

  Business Response

  Date: 09/11/2024

  I spoke with ********* ***** and emailed her personally and cancelled her agreement. Miss ***** called after office hours. Thanks,

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone came knocking on my door telling me I was entitled to credits for the solar panels going in around the area. When I told them I wasn’t interested they became pushy saying I’m entitled to the money and can get 10% back from my electric bill. After hearing this I started to go thru with the details they now have my email account number and phone number and have read of numerous scams from these people online. I did not sign anything but have read that others didn’t and have been still switched without their knowledge I do not want anything from this company and want to be removed from any service they are trying to push on me without my authorization

  

  Business Response

  Date: 08/06/2024

  After further review. We do not have any record of this customers information in our system. Customer can rest assured that the representative did not save any of their information and they will not be signed up with any of our programs.  

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offered a 10% discount on my bill. Which is a lie. They asked for information and I told them I didn't feel comfortable. I asked him to hold off and he submitted my info and did the esignature with out my permission. He stated it would be sent to my email. Which it wasn't. He admitted at the end that he already sent it and signed it.

  

  Business Response

  Date: 06/14/2024

  Customer enrollment was canceled immediately. Our representative walked customer through entire enrollment and helped the customer with everything . And customer changed his mind after everything was submitted because of something he read online . our rep told him he has to reach out to solar farm to cancel and he couldn’t do anything himself because all the info was submitted . representative has been retrained to handle these situations better . 

• Initial Complaint

  Date:05/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company said I would be saving 10% off my utility bill. I felt uncomfortable and pressured as a single female in the back of my property he wasn’t leaving. He now has my phone number, email address, address and photos of my utility bill. He emailed me a contact and wouldn’t let me read it, he kept grabbing my phone and scrolling through all the fine print of what he wanted me to sign. After he left I read what was sent to me and sent to my husband he said I needed to cancel within the 3 days without penalty. I have submitted an email and tried to call within 12 hours. No answer when I call and no email back. I want this canceled ASAP! I also contacted my utility company and they said they have no idea who this company is or what they do but that they wouldn’t be issuing a credit on the bill as they never have done this for a 3rd party. This is not buyers remorse as they seem to state on every complaint this is a female who felt uncomfortable and wanted you off of my property but you would not leave.

  

  Business Response

  Date: 06/03/2024

  Hello, we are going to reach out to Complaint ID: ******** and speak to them about the  Contractors customer service skills. The Contractor should not be touching anyone device the Company of the Management Company that works with the Utility Company is ******. We have informed them to Cancel this Agreement as well. There is 10% CDG Credit for Signing up and there is no charge to cancel. This account has been closed. 

  Thank You,

   

  Ryan M******

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a guy from PTM Solar come to my door and now I am reading online that this is a scam. I am very upset…the guy was nice but pushy to get me to agree to do this. He says I would get a credit in three months on my bill. I have decided I don’t want anything to do with this and I want my name removed from this service. I did not agree to anything and I did not sign anything but he took a picture of my ******** **** bill and has my phone number and email address. He was wearing a badge that says better business bureau and I took a picture of it with his name and employee number. I want to be removed from whatever he was trying to sign me up for.

  

  Business Response

  Date: 04/02/2024

  We have requested cancellation from our solar developer Nautilus. This is not a scam and would receive 10% CDG Credit on Utility Bill in few months. I believe the customer and buyers remorse and was reading things online and assumed we can control her electric rate but we are not a energy supplier we are acquisition company for solar developers and the utility handles the billing credits. We will also reach out to customer by email. 

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19 a man claimi** to be from PTM solar Derek W*** came to my elderly mothers door and convinced her to show him her ******** **** **** claimi** she was eligible for a discount from the last 8 years for payi** for solar on her ** bill. Since she was unable to call the number to “close” the deal she called me. I asked him to go away and he stayed for 45 minutes and tried to change her phone codes so that she could make the call and close the deal, called his co-worker over and refused to leave. At worst this is a scam at best it was inappropriate tactics to do whatever it was they were trying to do and the pressure tactics I find inapprorpriate.

  

  Business Response

  Date: 11/06/2023

  We cannot confirm the specific information for this customer as the complaint was make by a family member so we can speak on general practices.  The salesman in question is weeks new, when this complaint was made and does not recall being asked to leave by anyone on the date of the complaint. Being new, he would call his manager if he ran into any issues or is unsure of a situation that may arise if and when a customer wants to proceed.  The rep has been spoken to regarding dealing with elderly customers. He also understands that he should not proceed if a customer is having issues with their device and cannot remedy the situation on their own. Once resolved he can proceed once customer is able to move forward. He has stated that he does not use pressure tactics but will help if a customer is interested in signing up for the service, but he is limited in ways he can assist.  He also stated that he understands the nature of the credit which is built up for several years, not 8 years as relayed.  This credit is available for utility customers, but does have to be applied for in order to benefit from the credits.   I hope this adds some clarification to this issue.  

• Initial Complaint

  Date:09/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I keep getting harassed at home by salespeople from PTM Solar who will not leave when asked, violating local laws, and do not appear to have permits for soliciting.
  
  We have told them many times to leave us alone and they keep lying and making excuses to bother us and our neighbors.

  

  Business Response

  Date: 09/13/2023

  Ptm solar takes customer feedback very serious we have great relationship in our community. We do yearly sponsorships to help our community offer career opportunity for all ages of people from Office Jobs to Marketers and Retail Events. That being said not all the agents will do everything 100% correct and will need coaching and feedback. We take notice on not wanting visits and making sure Contractors are obtaining their permits if required. The **** family made multiple aggressive and harassing comments yesterday 9/12 on social media on our agents post showing income potential making comments " b***s*** company " also made negative comments on 9/11 post as well. We had to take these down asap. We handle qa and compliance very serious we had department and if **** would of called the number and was professional and explained they dont want to be visited and had any questions we would be glad to answer those questions and get to the bottom of any complaints about repeat visits or permits. **** and his wife didn't provide any information on the agents name time or address. Our team responded to google messenger after harassing message to add his home to our do not visit. There are many companies that go door to door and this is our first visit there was over 50 Community Solar Projects in the upstate area with many of those companies using marketers to acquire customers on their behalf. If **** and his family would listen no one said PTM solar was no profit company the Agent would explain this is something they are paying for our there utility bill which is Fee that goes toward helping build Solar Projects. If they quality and subscribe to the solar farm offer they would get energy from local solar farm and receive 10% discount. See attached communition 

   

  Name: ******* ****
  Message: 
  You can help by ceasing to send people to my door every other f******* week to try and sell me on your b****s***. I will be pursuing EVERY legal means available to me to stop your company from doing this
  Calling the cops, filing complaints, all legal means

   

  F*** off Leave us alone just submitted your form: Contacts 4
  on PTM Solar
  Message Details:
  ???: F*** off
  ???????: Leave us alone
  ??. ?????: gotohell@f***you.com
  ?????????: Stop sending f****** kids to knock on our door you pieces of s***. Stop telling them they aren't selling s*** when you're a for profit company. Do you even have the proper licensing for these kids to be going door to door? Bc we're gonna find out, bc if they aren't you're getting super fined buddy

  This review is from his wife and has been removed 

  **** *** *********
  Hi there! Your company seems to like sending kids to solicit and harass everyone on my block in...
  

  The 9/11 and Agent Spotlight comments are very rude and incentive to people impacted in those post. 

   

   

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I know PTM Solar has visited us multiple times, always wearing the same badges, and yesterday visited TWICE despite being told we weren't interested. We called the number first but got no reply, we only got excuses and lies that we found out the truth about following research that this is a pattern of behavior on the part of this business and kids who work for them often get arrested because they lack permits.

  they refused to leave our porch and tried to blame companies that PTM Solar partners with. They are known to steal customer info and make changes to people's accounts without permission and we found dozens upon dozens of people saying the same thing.This company operates a pyramid style business and is extremely shady. They refused to accept any responsibility and as we learned, these "many companies" are actually all working together and basically the same just different names.

  It's interesting in our research how PTM came up again and again and again.

  If they ever come to our neighborhood again we will be contacting the police. If we see their cronies in our city we will contact the police.

  Regards,
  
  
  
  ******* *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 09/19/2023

  We dont have control over other companies going door to door. We have permit and code of conduct and inquire proper training and understanding of the community solar program. If provided address and email we can remove from do not visit but if someone from our company stoped by we wouldn't have record unless contractor provided any information. We checked CRM and i dont see anything under ******* ******