Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  4731 Onondaga BLVD Syracuse, NY 13219

• 

  Monro, Inc.

  3384 Delaware Ave Kenmore, NY 14217

• 

  Monro, Inc.

  7225 Pittsford Palmyra Rd. Fairport, NY 14450

• 

  Monro, Inc.

  1860 Stone Rd. Rochester, NY 14615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car at Mr Tire in Lincolnton NC for a radiator leak. They fixed the leak, drove the car ~45min to Hickory. When returning the car would not run. They stated it needed a head gasket. The head gasket was replaced improperly and now they say I need a new engine. They started throwing parts and running up a bill without approval from myself. Mr. Tire does not have the equipment or expertise to handle a job of this size. I seized all work and had the car transported to the ********* dealer in Lincolnton for troubleshooting and repair. Mr. Tire has failed to pay the amount owed to ********* to continuie repairing and troubleshooting the issue. I am at a stand still with a large bill at mr. Tire and one at ********* now. I have been without a car for 6 weeks and ask that Mr. Tire provide a rental. They will not answer my calls or respond to the status of my claim.

  Business Response

  Date: 05/29/2025

  
  
  This letter is in response to the complaint from ****** *******, #********.
  
              We apologize
  that Mr. ******* has not been contacted by our insurance company ********* regarding the matter of his vehicle being allegedly damaged at our location
  during services.   I spoke with our
  claims department, and they have set up a claim for Mr. ******* the claim number
  is ******* and the person handling the claim is ****** ******* his phone number
  is ###-###-####.  There is nothing
  further we can do here at guest services regarding this case until it has been
  closed with *********.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for idling low and almost dying. They told me it was an 02 sensor and charged me $1100. 4 days later it started doing the same thing. I brought it to the dealership instead and was told it was a canister valve. I called the corporate company and they opened a case supposedly. I was to email supporting documents, which I did. Haven’t heard from them in a month and have emailed 5 more times asking what the status of my case was with no reply.

  Business Response

  Date: 05/29/2025

  This letter is in response to the complaint from Shawn
  *******, #********.            I want to
  apologize that the agent that was handling Mr. *******s case did not follow
  through with the process we have in place here at guest services.   I have reviewed the documentation Mr.
  ******* provided to us regarding the findings of his vehicle from the outside
  shop and we will be refunding the $1,159.43 that he paid to our company for
  services that did not fix his vehicle.  
  This refund will be processed on Monday June 2, 2025, and will be
  refunded back to the **** card our invoice was paid with.  This can take 3-5 business days to reflect to
  the card.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as I receive the guaranteed refund offered by them.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2025, I took my vehicle (2020 ****** ******) to the Monro location at 6601 Peach Street, Erie, PA for a PA state inspection. They failed the inspection and told me I needed new brakes — claiming my current brakes were warped and no longer safe.
  
  Immediately after, I went to a certified ****** dealership, who fully inspected the brakes and confirmed they were in great condition with no need for replacement.
  
  I returned to the Monro location with this documentation and requested a refund for the failed inspection and the associated shop fees. They refused. I then called Monro corporate customer service multiple times, waiting over 30 minutes, only to be hung up on 3 times without any response from a representative.
  
  This was a clear attempt to upsell unnecessary brake work, resulting in a failed inspection, wasted time, and a charge for services tied to a false diagnosis.
  
  At minimum, I am requesting a full refund of $38.53 (inspection + shop supply fee). If Monro does not resolve this, I will continue to escalate the matter publicly and legally.

  Business Response

  Date: 05/29/2025

  This letter is in response to the complaint from ****** *******, #********.            We apologize
  that Mr. ******* feels that our store was trying to make another sale.   It was explained by the store that the brake
  pads had uneven wear this was why the failed the inspection.  I am refunding the cost of the inspection
  back to Mr. ******* due to the inspection being passed elsewhere.  We would not be refunding the shop supply fee
  attached to the invoice due to the other services that were performed on the vehicle
  would have used the supplies.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter's car was serviced on May 3 at Monro Muffler (Elmridge Center). The manager called prior to fixing the car and said he could fix it for under $1000. He said there were three things wrong with it, one being a leak. I questioned the leak because there was never any sign of a leak while sitting in my driveway, but he said I wouldn't have noticed the leak because the fluid would have evaporated. From the original call to when I could pick it up was less than 3 hours. The total of the bill, before tax, was $978.15. What is concerning about this is that there is no description of the majority of the services. There are 4 MISC SERVICE charges, a SERVICE LABOR charge for $400, and then a COOLANT FLD EXCHANGE charge with an additional $50 labor charge.
  I filled out an online form to get in touch with customer service, receiving a text (Mon, May 19) 24 hours later to call ###-###-####. I began calling Tues, May 20th to try to get in touch with someone. I waited on hold for long periods of time, sometimes being directed to leave a message because no one was available. At one point, I finally got a hold of someone. She looked up my invoice and saw the MISC services. She put me on hold and called the manager at the Elmridge location. After 10 minutes, she tells me the manager was going to call me to explain what was done to the car. I told the customer service representative that I did not want him to explain what was done to the car and that I wanted a detailed breakdown of the actual repairs and parts used or replaced during this service visit. I also said that I do not trust the manager because it is a little too coincidental that he randomly quotes me the under $1000 repair bill and then uses all MISC SERVICE codes that total $978.15. At that point, the customer service rep hung up on me. I have yet to be contacted back by anyone. The car is now leaking, and I need to know if this was the leak that was supposedly fixed.

  Business Response

  Date: 05/28/2025

  This letter is in response to the complaint from ****** ****,
  #********.            We
  apologize that Ms. **** is having a concern after the service on her
  vehicle.   I have reviewed the invoice for
  services and the part numbers that are next to the “misc. Service” are specific
  to the parts that were replaced on the vehicle. 
  The first two parts are to replace the coolant temperature sensors on
  the vehicle the third part is a heater hose, and the last Item is the water outlet.   The price for these parts is on the
  invoice.  If Ms. **** feels that the pricing
  is too high, we offer a 30-day price match for all services. Ms. **** is
  welcome to send us an estimate from a full-service shop of her choosing for the
  services that were rendered and we will review it for the price match.              If there is
  a concern with the vehicle after our services were performed, we would recommend
  that Ms. **** take the vehicle to anyone of our locations to have the vehicle
  diagnosed and if there is a problem with the services, we have charged for they
  would be covered under warranty.  If ****
  is to take her vehicle to another mechanic to have the vehicle repaired, we
  would ask that she provide a paid invoice that explains what is found to be
  wrong with the vehicle and we can review it at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.How can you say that the way the invoice was written was the only way it could be done? I asked three times for you to provide me with the description of the parts and now you're making it seem like that (the way you actually identified the parts in your last response) is how the invoice was written from the beginning. Look at the invoice again, no description of parts. This has to be the worst customer service you could possibly receive from any business. An apology for wasting my time would have been the least you could've done.
  
  Regards,
  
  ****** ****

  Business Response

  Date: 06/09/2025

  This letter is in response to the complaint from ****** ****,
  #********.            I have
  given Ms. **** the explanation of what the parts are per the part numbers
  unfortunately we have no way of changing how the invoice is written after the
  fact.  There would be nothing further we
  can do regarding this matter.213-4688 (is a temperature sensor)55591401(this is the other temperature sensor) Due to the
  vehicle having two.626-609 (is a heater hose)902-846 (is the coolant water outlet)Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/28/25 my 2016 ***** ***** *** was smoking. I took it to Mr Tire who stated I needed a radiator.(See attachment) The weekend of 5/16/25 my car started smoking again. Called road side assistance who stated that whoever fixed my radiator did not replace my hoses because both the top and bottom were leaking and I needed spark plugs and wires. Relayed this information to George M***** at Mr Tire and questioned why my hoses were not changed. He stated that had he worked on it he would have and I asked for a discount. He later called me and said the hoses were not leaking it was the water outlet, that I did need spark plugs, and a bunch of other things (see attached document) and eventually would need my turbo fixed. I paid a total of $1718.57 and picked my car up on the afternoon of Thursday 5/22/25. (I also asked him on the phone if they changed all of the fluids etc and he said yes.) I later drove my car to ******* and it started leaking, smoking, and running hot. I feel like I am being taken advantage of because I am a woman and I always go in alone and never question what they say is wrong with my car. I also feel I am being taken advantage of because the model ********* that I have has known documented engine issues with the Turbo; so they are half doing the work. Since I come alone and don’t know a lot about cars they feel I won’t question them. I have taken every vehicle I have owned here since 2009 and I am very frustrated and disappointed and refuse to just accept the “well that car has those issues” a few of the other mechanics in that shop have continuously told and love to tell me. I want a refund of $1036.42 from January and $1718.57 from 5/22/25 totaling $2754.99. I also want them to fix free of charge what is wrong now so I can make the two hour drive to my mothers safely to exchange cars. I also request a rental car for the inconvenience of being without my car while it is being fixed or a **** gift card for transportation.

  Business Response

  Date: 05/29/2025

  This letter is in response to the complaint from ******* *******, #********.            We
  apologize that Ms. ******* was not satisfied with the services that were
  performed to do on her vehicle.   I would
  not be able to offer a refund or compensation of any kind at this time.  I would ask that Ms. ******* provide an
  estimate from the shop that she is having her vehicle fixed as to what is wrong
  with the vehicle and what the cost will be to fix it and I can review the
  documentation at that time.Thank you for your time,Theresa G******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I reject this response! I am owed my money back due to negligence. The mechanic did not put the hose back which caused my car to run hot again and admitted to it.  I had to make an unnecessary trip back to Mr Tire due to negligence. This means they didn’t even drive my car to test it after it was fixed. When he put the hose back he had to test  the brand new thermostat that was just replaced. It running hot again could have caused an issue with that. Not making sure the hose was in place is equivalent to a doctor leaving an object in a patient pure negligence. If I do not get my money back I will be forced to take legal action where I will also reiterate how I felt being taken advantage of as a female client when I went alone versus when I took the car back with a male friend who told them about the hose and how quickly they catered to me. I did not have to wait or leave the car like they normally tell me when I come alone. I want my refund. 
  Regards,
  ******* *******

  Business Response

  Date: 06/09/2025

  This letter is in response to the complaint from ******* *******, #********.            We stand behind
  our prior decision the store has made the guest whole by correcting the issue
  that arise after service.  There will be
  no refund process for the services we have provided.Thank you for your time,Theresa G********uest Services ManagerMonro Inc.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/3/25 I took my 2011 *** ******** to Monroe Muffler to have my emissions done and my car passed.
  5/10/25 I brought my car my car back to have the exhaust/Y-Pipe replaced. When I picked up my car the techs Josh showed me the new pipe and explained the new one is more narrow than the original. They also informed me my 'Service Engine Soon' light was on which wasn't on when I bought my car in. They claim the light being on had nothing to do with the work that was done. They informed me when they did the diagnostic it came back that the O2 sensors needed to be replaced and that they needed to order the part and wouldn't charge me. I did not believe them as my car passed inspection the week before. John told me he would order the sensors and I could bring my car in the next day which was Mother's Day.
  5/11 I bought my car back and they claim they replaced the O2 sensors and the check engine light was still on. I expressed my concern and asked if it was because they put a different Y-pipe on the car and John said he would check and that he will order the Y-pipe and O2 sensors from the dealer.
  5/17/25 I bought my car back to have both the O2 sensors and Y-pipe replaced, I called about the status of my car and Josh and another technician told me the Y-pipe was replaced and the O2 sensor was for a later model than my car. Then they preceded to tell me the issue could be 1 of 3 things 1. O2 sensor, wiring issue and I can't remember the 3rd thing. I went to pick up my car and I told them I just want my car. All they said was we are not charging you which I assume meant no charge for changing the O2 and 2nd replacement of Y-pipe. Check engine light is still on and when I got home I noticed a burning smell that wasn't there before. I utilized the Pay Tomorrow which allows me to pay for the service overtime, I shouldn't have to pay anything as they messed up my car and now I have to take it someplace else to get it fixed.

  Business Response

  Date: 05/28/2025

  This letter is in response to the complaint from ******* *******, #********.            We apologize
  Ms. ******* was not completely satisfied with the exhaust work our shop did on
  her vehicle.   Currently, I am unable to
  proceed with a refund of any nature.  I
  would ask that Ms. ******* to take the vehicle to a shop of her choosing to get
  an estimate of what it will take to correct the exhaust and CEL issue on her vehicle,
  and I can review the documentation at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/24, I took my 2018 **** ****** to Tire Choice # 1271 (1210 E. Commercial Blvd.
  Oakland Park, FL 33334) for repairs. AJ T***** told me & my husband to go into the repair shop so they could explain what they had repaired. AJ opened the driver's front door & banged it against the metal car lift & made a dent. When I confronted him, he told me I have other dents & scratches, & it wasn't a big deal. I told him I want it repaired. AJ became upset & sent me to speak with the store manager Jean. Jean called Jason R******** who told him to get a quote & send it to them so they could repair the damages AJ caused.
  I got two different quotes & took them into the repair shop. I never heard back. I have called and returned several times with them promising they would call me back & never have.

  Business Response

  Date: 05/28/2025

  This letter is in response to the complaint from ****** *****, #********.            I was able
  to find the invoice for service on the 2018 **** ****** that ****** spoke of in
  the BBB complaint and due to there being alleged damage done to the vehicle
  while it was at our location in Oakland Park FL the case does need to be
  investigated with our claims department. 
  I do not show any record that ****** or ********* have contacted us here
  at guest services to discuss this allegation but I have forwarded the case to
  claims for them to investigate further.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car into them to have a flex exhaust pipe replaced. It cost me $ 306.56 for this repair Unfortunately, the repair failed. I brought my car back Monro Muffler 3 more times and each time, the repaired failed. As a matter of fact, the last time I brought my car back to fix the shoddy repair of my flex pipe, the manager promised me that “he was going to order a new engine pipe and fix my car the right way and call me in when it came in.” He never called.
  Furthermore, I contacted Monro Muffler/Brakes National Head Quarters several times asking for a refund because of the shoddy performed by their Saratoga Springs, NY shop. They too gave me the runaround and did not make good on the shoddy work performed by their mechanics. And, they tried to up sell me a $2000 job that I didn’t need to be done.
  Finally, I took my car to a certified mechanic and he informed me that the work done improperly by the Monro’s mechanics and, they ruined the engine pipe that the repair flex pipe attaches to. Not only did I have to replace the repair performed by Monro, I now had the additional cost of replacing the damage pipe for the amount of $1112.53.
  BEWARE; DON’T BRING YOUR CAR TO MONRO MUFFLER /BRAKE SHOP FOR ANY TYPE OF REPAIR OR SERVICE. THEY ARE NOT REPUTABLE. I WILL BE REORTING THEM TO THE BETTER BUSNESS BUREAU SO NO ONE ELSE WILL BE TAKEN IN.
  Supporting documents downloaded are the following: Original invoice from Monro Muffler and the invoice from my new Mechanic with the charge for the repair and the reason for the repair.

  Business Response

  Date: 05/29/2025

  This letter is in response to the complaint from ****** **********, #********.            I have
  reviewed the documentation that Mr. ********** has provided and there is
  nothing on the documentation of the repair that states that our poor work
  caused the vehicles catalytic converter to be replaced.   I do see where they documentation where the
  pipe had been poorly attached with muffler puddy.  We can offer the guest a refund of the Labor
  that he paid for our install of the flex pipe due to it being done so poorly
  however the flex pipe is still on Mr. **********’s vehicle that we installed,
  and his vehicle needed the catalytic converter replaced.  The total refund would be $198 plus any applicable
  tax.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I feel that the refund offered by Monro Inc. is inadequate.  I am out the cost of what Monro charged me $306.56 for a shoddy repaired which Monro failed to repair my car after four attempts and the cost of $1112.53 to have my car fixed by a certified mechanic.  As a result of the Charge by Monro ($306.56) plus the repair by the certified mechanic ($1112.53), I am out a total of  $1419.09 to have my repair.  I feel I am entitled for this total amount because of the following:1.  Monro"s mechanics misdiagnosed what needed to be repaired on my car and did not offer me the proper repair option.2.  Monro's mechanic shoddy attempt to repair car was improperly done noted on my mechanic's invoice.  See attachment titled ***** Garage.3.  The lost of the use of my car on  four occasions while Monro's mechanics attempted to repair my car inwhich I was charged $306.56.  See attachment titled Monro invoiceInconclusion, I expect to be refunded $1419.09 for shoddy work by Monro's mechanics and my additional cost to repair my car by my mechanic.
  
  Regards,
  ****** **********

  Business Response

  Date: 06/03/2025

  This letter is in response to the complaint from ****** **********, #********.            After reviewing Mr.
  **********’s concerns, we maintain that no further refund will be issued
  regarding the exhaust work performed. Our shop replaced the flex pipe as
  requested; however, there is nothing in the documentation provided by Mr.
  ********** that indicates we are responsible for the replacement of any
  additional exhaust components.We stand by our original decision in this
  matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:05/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.tires choice auto service center
  2. 3523 Bellshoals , Valrico Fl. 33596
  Tires.choice.com
  3. Date of the Transaction 5/16/2025
  4. What was purchased or what service was involved: full synthetic oil change, break pad replacement, rotor replacement
  5. What went wrong? (1.they couldn’t find my appointment. 2.quoted $22 more on top of my ******* paid $65 Invoice showing they charged $34.50. 3.said I need new brake pads and rotors. 4. Said it would only take 1.5 hours—it actually took 4hours waiting there in person. 5. Said they had to go a lug nut key but didn’t start till 3pm , also charged me for it without permission. 6. Didn’t not communicate any delay or remorse even me asking 2 times. 7. Tried to use my rebate and the code didn’t work. 8. Break light came on after getting home due to incorrect application. 8. Reading their reviews many with my same complaints, they use predatory business practices.
  6. Have you contacted the business already? Yes on 5/16/2025 to their corporate complaint department and there location.
  7. What resolution are you hoping for? Refund and to replace my pads correctly and an apology, for bbb to have a report of this on file.
  
  I have attached supporting documents (receipts, emails, photos, etc.) to this email for your reference.
  
  Thank you for your time and assistance in this matter. I hope that
  the BBB’s involvement will help bring
  about a fair resolution.
  
  Sincerely, ***** ****** ************
  **********************

  Business Response

  Date: 05/28/2025

  This letter is in response to the complaint from ***** ******, #********.            We
  apologize Ms. ****** is having a concern after having her brakes serviced at
  one of our locations.  Our brake service
  if done in the last year would be under warranty and Ms. ****** is welcome to
  bring her vehicle to any one of our locations so they can see why the brakes
  are not working the way that they should.  
  If Ms. ****** chooses to take her vehicle to a shop that is not under
  our family of locations, we would ask that she provide an invoice that shows
  what was found wrong with the vehicle and what it took to fix the concern, and
  we can review the documentation at that time.            Ms. ******
  stated in her complaint that she has provided documentation however the only
  documentation that was found in this complaint is a copy of our invoice.  We would need an invoice from where she had
  the vehicle fixed.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18th, 2025, I went to Tire Choice Auto Service Centers #929 to have a wheel alignment service done. Mr., B***** serviced my vehicle and then performed a test drive within 30 minutes and gave me printout of the services performed with before and after comparisons. I drove my vehicle and felt that there was something wrong. I contacted the corporate office, and I told them about my concerns of the services performed on my vehicle and would like it to be retested at another location. I went to the Kirkwood location on April 24th and had them perform the wheel alignment. They could not completely finish the alignment due to them not having certain equipment to complete the service; however, they documented they were able to fix most the lingering problems from the last service. I feel that I should be refunded as I had to go to two locations to have a wheel alignment service and could not have the service finished at either location.
  
  I have an invoice/ ticket # of the service of the first location: **********

  Business Response

  Date: 05/28/2025

  This letter is in response to the complaint from *** *******,
  #********.            We apologize
  that Mr. ******* had to go to two different locations for the alignment to
  still not be corrected 100%.  I am
  processing the refund for the alignment that Mr. ******* paid $99.99 this will
  be refunded back to the **** card that the invoice at our St. Peters
  location.   This can take 3-5 business
  days to reflect onto the card.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *******