Business Profile

Auto Repairs

Monro, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

897 total complaints in the last 3 years.
361 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had problems with my breaks on my car and had been to Monroe several times to get it fixed. On 5-16-25 they tried to fix my breaks again and they are still making noises. I do not feel safe driving my car. It is the only car I have and still do not feel like my breaks are fixed
Business Response
Date: 05/28/2025
This letter is in response to the complaint from ********* ******, #********* We apologize
Ms. ****** is having a concern after having her brakes serviced at one of our
locations. Our brake service if done in
the last year would be under warranty and Ms. ****** is welcome to bring her
vehicle to any one of our locations so they can see why the brakes are not
working the way that they should. If
Ms. ****** chooses to take her vehicle to a shop that is not under our family
of locations, we would ask that she provide an invoice that shows what was
found wrong with the vehicle and what it took to fix the concern and we can
review the documentation at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 8th, 2025 I visited this Mr. Tire location for help removing a stuck hitch from the receiver. I am from the northeast originally and I am positive it was removable with permanent damage. I have spoken with folks from the northeast familiar with these situations, which are typically caused by rust, and they assure me that it would have been removable and that what follows was absolutely NOT necessary.

The Mr Tire employees brought my vehicle straight in, but after attempting to remove the hitch for 10-15 minutes they called me out to the shop floor. This is when it was revealed to me they cut the hitch off and mangled the parts still inside the receiver so badly it had to be replaced. I was quite upset at this as I did not authorize them to begin destroying the hitch and unfortunately the Mr. Tire employees were quite unremorseful that they ruined this part of my vehicle.

I lodged a complaint with Mr Tire corporate, Monro, and although I was able to get through to submit the complaint that day I have not gotten any response from them. It was been over 3 months and I have made repeated attempts to contact them for an update without success, each time being sent to a different department who would not answer or being assured they would reach out yet they have failed to do so.

This hitch replacement cost me around $475 and I find it entirely unacceptable that Monro keeps dodging my calls and declining to so much as speak with me about what happened, let alone take responsibility for it.

Attached is a photo of the damaged hitch, receipt for the removal and reinstallation of a new hitch, as well as price quotes for the exact model replacement hitch and receiver.
Business Response
Date: 05/28/2025
This letter is in response to the complaint from ******* *****, #********. I have
looked over the documentation and photos that Mr. ***** has provided and we are
refunding what he had to pay for the new receiver and hitch along with the
install that he had to pay for so his total refund is $475.90 and will be
processed as a check which will be in our batch for the first week of June and
will be sent out to the address that ******* has provided here with the BBB.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 05/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 25, 2025 I was dropping my kid off at school. My was warming up my truck and the temperature gauge came on. I took my truck in for the repairs and I ask them to check my front end as well. The shop staff called me that evening and told me that maybe I only had a air bubble in coolant system that could have cause it to over heat. They also told me that I need new brakes and oil change-(I came them the ok to fix those two items). They then call me back clutch fan on the water pump had went out. He told me he was going to mark it down as something else on the receipt so that the charge wouldn't be as much. and they also told me that they destroy my door handle. much. With all the problems I was having this shop. I took it back ****** **********-(My regular Mechanic) and he told me that everything that has been done on your truck was done wrong.. I call this shop back and spoke with the owner and regional manager and district manager and nothing is happening as of today.
Business Response
Date: 05/23/2025
This letter is in response to the complaint from **** *****,
#********. We apologize that Mr.
*****’s concerns remain unresolved following his visit to one of our locations.
While we acknowledge that he contacted Guest Services regarding the
professionalism of the staff at that location, his initial complaint did not
mention any issues with the quality of the work performed or indicate that he
had to seek corrective service elsewhere.To properly address
this matter, we kindly request that Mr. ***** provide documentation from his
personal mechanic detailing any issues identified with the services we
provided. This documentation should also include any associated costs for
correcting those concerns. Once received, we will thoroughly review the
information and determine the appropriate next steps.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Business Response
Date: 05/29/2025
This letter is in response to the complaint from **** *****,
#********. I have
reviewed the documentation Mr. ***** has provided and we will be refunding what
he had to pay to the outside shop to correct the 4WD and speed sensor lights on
the vehicle after we performed service.
The refund will be processed the week of June 7, 2025, and the check will
go out in the mail on June 9, 2025. We do
ask that the guest give the mail time to get out to him due to it coming out
USPS. The total refund is $337.52 and
will be mailed out to the address Mr. ****** provided here with the BBB.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 05/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:05/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seven weeks ago today I was in Free Service Tire in Johnson City, TN (N. Roan) because my tire had a slow leak. I had bought the tires there in late August or early September. They told me it was covered by road hazard. April 19th I was there to get other work done and asked about the tire. They said they saw it there and during inventory it was sent back. I was told it would be there Monday. I did not hear from them so that Wednesday I called. The guy said he would call me back in 10 minutes. I never received a call. I have been in contact with General tire. They said a claim was never filed and most likely they discarded the original tire. Now I just keep getting the run around. Service at the shop has been good except for this. I need the tire. I kept one of my old tires when I got the new ones which is the only way I am able to drive now. I drive my car for my job so this tire is extremely important. I do not know why I keep getting the run around when they clearly made a mistake. I expect the replacement tire.
Business Response
Date: 05/23/2025
This letter is in response to the complaint from ******* ******, #********. Ms. ******
spoke with our guest services department on May 13, 2025 and the agent she
spoke to reached out to the location in question and the store manager had been
trying to contact the guest regarding the tire to state that it was in the
store and they let the agent know that the guest could come into the shop on
May 14, 2025 to have the tire installed.
Ms. ****** has not contacted us regarding any concerns after the agent
let her know of the appointment for the 14th. It was our understanding that this matter had
been resolved with the tire.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** ***** and I have conducted business with Ken Towery's Auto Group on Hurstbourne Pwky in Louisville KY and have been unhappy with my experience. Beginning with the most pressing matter is the professionalism of the employees. The employee, who was not wearing a name tag, but can be described as a middle aged white male with glasses decided to berate and passive aggressively create a hostile environment regarding a review about my dissatisfaction with the service. The brake service conducted was assured to fix the issue that was occurring and this did not occur. Numerous times, I have attempted to have my issue resolved with no available technicians available despite appointments. Now, less than 6 months after install, brake pads are squealing and information presented at the purchase is no longer being honored. I would like to visit a different location if possible to have my vehicle serviced and the warranty obliged and conduct investigation into this employee's behavior. The brake pads seem to be defective and I would like them replaced at no cost due to the warranty and short timeframe between replacement.
Business Response
Date: 05/22/2025
This letter is in response to the complaint from ****** *****, #********.            We apologize
that Mr. ***** did not have a more pleasant experience when having services
performed on his vehicle.   I have filed
a formal complaint that is forwarded to the district manager that oversees that
Hurstbourne location so he can address the way that the staff treated you while
you were in for service.            You are welcome
to bring your vehicle to any one of our locations to have the vehicle diagnosed
to determine what is going on with the brakes.
If in fact this comes to the brake pads needing to be replaced the warranty
for the services will be honored at all of our locations as we are all one
company.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:05/13/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 21st I brought my ****** ******* into Monro in Kingston MA to get my breaks done. After a few hours I went to pick it up when I was charged 389.87 dollars. Upon leaving I realized I payed for someone else’s invoice. I called Monro and explained to them what happened. The following week Monday April 28th I paid for the original service with the understanding that that the 389.87 would be refunded to me. They stated it would be no problem and jt would only take 7-10 days. It’s going on a month and no one has any answers for me. I’ve called Dailey since then and they’re saying there are no higher ups to get the approval to sign off on my refund. As you can see in the pictures provided this is clearly not my invoice nor is it anyone in related too. They said something about it being an enterprise car and they could not refund jr there. They are scamming me out of money. Please help me get my refund. I’ve given them warnings before I was going to proceed with this but they will not answer me whatsoever. I just want my refund back for a service paid for on a car that’s not mine. I provided my credit card statement below where you can see the two charges a week apart.
Business Response
Date: 05/19/2025
This letter is in response to the complaint from *** ******,
#********.            We apologize
that there was a delay in the processing of Mr. ******’s refund.   Due to the amount being more than $300 it
did need to have two approvals to be processed this is our company policy.   I received the approvals today and Mr. ******’s
refund will be processed tomorrow May 20, 2025.
The $389.87 that Mr. ****** paid for the incorrect invoice will be
refunded back to the ********** the invoice was paid with and he should see the
refund reflect to his account within the next 3-5 business days. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 05/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ******
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was towed to Monro on April 22nd. My car was returned May 10 unsafe to drive. It would shut off if idling at all. I brought my car back to the shop on the May 11. On May 12 my car was returned to me but it doesn’t run correctly. I was told they only had one tech able to the job and he had already tried 3 times. They refuse to look at it again. It’s not safe to drive.
Business Response
Date: 05/19/2025
This letter is in response to the complaint from ****** *****,
#********.            We apologize that Ms. ***** was not
100% satisfied with the services rendered at our location in Warren.   I would ask that Ms. ***** please take her
vehicle to a shop of her choosing to have it diagnosed and provide us with an
estimate of what it will take to fix the vehicle.   Ms. ***** has made it clear in her complaint
here with the BBB as well as her complaint with our guest services department that
she will not be taking the vehicle back to one of our shops to have it
diagnosed. Once we receive the estimate
of what it will take to fix the vehicle I will review the documentation and determine
if we are able to provide a refund at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:05/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,

I am writing to formally file a complaint against Mr. Tire, located in Mount Airy, Maryland, regarding damage sustained to my vehicle while in their care.

On May 10, 2025, I brought my ***** **** to Mr. Tire to repair a flat tire. According to the check-in inspection report provided by the shop, there was no pre-existing damage to the exterior of my vehicle at the time of drop-off.

When I returned to pick up my car, it had been parked front-first, allowing me to see only the driver’s side. Upon arriving home, my husband noticed that the front bumper and front light on the passenger’s side were severely scratched—damage that was not present prior to service. He immediately contacted Mr. Tire to report the issue. Unfortunately, the staff was dismissive and rude, and denied any responsibility for the damage.

After this incident, we reviewed Mr. Tire’s Google reviews and found that other customers have reported similar experiences, with damage occurring to their vehicles while being serviced at this location.

We strongly believe that the damage to our vehicle occurred while it was in Mr. Tire’s possession, and we are requesting that Mr. Tire take full responsibility by covering the cost of the necessary repairs.

We are hopeful that with your assistance, this matter can be resolved fairly and promptly.

Sincerely,
**** *****
Business Response
Date: 05/12/2025
This letter is in response to the complaint from **** *****,
#********.            We first
want to apologize that Ms. ***** did not have a more pleasant experience when
she brought her vehicle to our location in Mt. Airy for service. We have received the photos of the alleged damage,
and I have filed a formal complaint regarding Ms. ****’s complaint, and I have
forwarded the photos and complaint to our claims department for this matter to
be investigated thoroughly. We ask that
Ms. **** give the risk department 48 hours to reach out to her however if Ms.
**** does not hear from the risk department within that time, she is welcome to
call ***** *** * **** and dial option 5 than option 2 for the liability department
and they will be able to assist further with this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 05/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
I appreciate Mr. Tire’s acknowledgement of my concerns. However, it has now been more than 48 hours since their response, and I have yet to be contacted by anyone from their claims or risk department, as was promised.I am still awaiting a resolution and would appreciate further assistance in ensuring that this matter is properly addressed.

Regards,

**** *****
Business Response
Date: 05/27/2025
This letter is in response to the complaint from **** *****,
#********.            We apologize
that no one has been in contact with the guest regarding the damage claim.   I have reached out to the claims department,
and they provided me with the claim number and contact information for the
agent at ********* that will be assisting with the claim.             Your Claim
number is: ******* ****** ###-###-####Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:05/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 14th I went to ****** dealership for an oil change per usual. Everything was good. Forgot to tell them about occasional noise with the brakes. On May 1st I went to Mr tire, where they did a courtesy check on my brakes. They then tell me my brakes were at 2mm and needed to be changed, they showed me the measurement. I got them replaced there for $434.24. After talking to ****** they assured me and showed me that Mr tire was wrong. So I bought the same tool and took measurements. Found out that Mr tire and their state inspector measured my brakes wrong. There are (2) 2mm markers on the tool they use. They used it the wrong way, as shown in pictures I will attach. A day or two later I went back in to talk to them, one inspector agreed with me, they measured wrong. The manager said he was new so he’d get me in touch with the GM. That never happened.
I then call corporate and give them proof they measured wrong. Multiple emails with multiple ways to show them they are in the wrong, they keep telling me I’m denied a refund and they measured right. I ask to talk to a supervisor at corporate and get the same answer, they’re busy but I will send you to the voicemail. I never get a call back.
If a company this big has state inspectors that don’t know, or just know how to scam people by using the tool improperly, that is clearly criminal if they are doing it on purpose.
Business Response
Date: 05/08/2025
This letter is in response to the complaint from ****** ********, #********.            We apologize
that Mr. ******** is not happy with the brake work that he agreed to be
performed on his 2019 ****** ***** *****
Also we apologize that Mr. ******** feels that the technicians that
worked on his vehicle did not measure the brakes correctly, with that being
said we will not be offering a refund for the services due to Mr. ********
agreed to have the pads and rotors replaced on his vehicle and he is not
stating that there is anything wrong with the brakes that we have installed
onto the vehicle.             The matter
of Mr. ******** believing that the techs did not measure the brake pads
correctly will be addressed with the staff that work at that location.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 05/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As someone that is not a mechanic, I bring my vehicle into a well known mechanic shop to have work done/inspected. I need to trust my mechanics. After doing research and talking with ****** dealership about the issue since I thought they did me wrong, yes, I did agree to have the brakes only done, I did not get rotors as the company stated. I agreed to the work because I was made to believe my vehicle was unsafe to drive with having 2mm brakes, when they were actually 5-6mm (allowable under Virginia state inspection, and measured that way when I got my oil changed at ****** dealership a couple weeks prior, shown in attached pictures). So when I am misinformed by the shop mechanic and state inspector, yes, of course I agreed to have work done. After my research I found that my issue could’ve just been the clips that hold the brake pads could’ve just needed grease, a simple quick fix. Having 5-6mm brakes wouldn’t cause the issue, but brakes that don’t move correctly due to no grease could cause the issue. Though again, I was misinformed by the mechanic and state inspector that I thought I could trust. I am still requesting a refund due to the shop misinforming me to get me to get work that was not needed. I will also state, yes, the brakes are working better, since they did replace all of them and heavily greased the clips(which un greased clips could’ve been the issue) example: if my car isn’t driving straight and just needs an alignment, an untrustworthy shop could say I need new tires and an alignment, then of course it will drive straight and drive better. Though an alignment could’ve been all I needed and I could’ve saved money in that scenario. I believe Mr Tire needs to make things right by offering a refund. Talking to the shop and making sure they do their job correctly is not the fix. State inspectors should know how to do a basic measurement of brakes. Being misinformed that my vehicle is unsafe to drive by a state inspector is not my fault.

Regards,
****** ********

Business Response
Date: 05/12/2025
This letter is in response to the complaint from ****** ********, #********.            A refund of
services will not be offered Mr. ******** signed the invoice agreeing to the
services. Inspections are performed by
state certified individuals, and they stand behind the services that were
recommended for the vehicle to pass inspection.   The requested services also on the invoice
state that Mr. ******** requested the brake pads to be replaced as well as the
lug nuts. There is no other invoice for
Mr. ********. There would be nothing
further we would offer here at guest services.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir/mam I am writing to formally raise a complaint against the Tire Choice Auto Service Center located in Pleasanton, California, regarding a recent service experience that involved improper brake installation on my vehicle and an unresolved refund. On [exact service date [ feb/08/2025 ], I took my 2014 *** ****** Hybrid to the Tire Choice Auto Service Center for the following services: • Replacement of front and rear brakes and rotors • Oil change • Air filter and cabin filter replacement Soon after the service, I noticed a serious issue with the front brakes. Within three days, I returned to the shop and explained the issue. However, the staff inspected the vehicle and assured me there was nothing wrong, and advised me to continue driving. Still concerned for my safety, I took my car to ****** **** ****** in Santa Clara on April 3, 2025, for a second opinion. Upon inspection, they informed me that the brake parts installed by Tire Choice were incorrect and unsafe, and recommended immediate replacement. I followed their advice due to the serious safety concerns and had the correct parts installed. After this, I returned to the Tire Choice service center and showed them: • The faulty parts they had installed • A video from the other mechanic demonstrating the issue The staff acknowledged their mistake and assured me that a full refund for the brake service would be processed. However, as of today, May 6, 2025, I have not received any refund. I have visited the service center twice since then, and each time they claim the refund has been escalated to the head office, but they are unable to give a timeline or confirmation of payment. This situation has caused me considerable distress and inconvenience, not to mention the safety risk I was exposed to due to their negligence. I request: 1. An immediate refund of the brake service charges. 2. A written apology acknowledging the error and delay. 3. Reimbursement for the additional cost I incurred due to
Business Response
Date: 05/08/2025
This letter is in response to the complaint from ********** ********, #********.            I do have a
refund request that was sent up from our store in Pleasanton regarding work
that Mr. ******** had stated that he had redone elsewhere, and I have the approvals
to process the refund however we need the documentation from the outside shop
that has corrected the services on the vehicle.   The store has informed me that they have
reached out to the guest multiple times requesting the documentation from the
guest however he has failed to reach out to them or bring the documentation by.   If Mr. ******** would be so kind as to
forward that documentation over to me, I will get the refund for what needed to
be corrected on the vehicle by the outside shop refunded to him.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Monro, Inc. is NOT a BBB Accredited Business.