Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  214 West Avenue Albion, NY 14411

• 

  Monro, Inc.

  980 Central Ave. Albany, NY 12205

• 

  Monro, Inc.

  1511 Rte. 9 Clifton Park, NY 12065

• 

  Monro, Inc.

  791 W. Main St. Rochester, NY 14611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had work done twice this year from Tire Choice in canton ohio at the whipple location. Both times have been horrible. First time I had my wires plugs and oil change done on my truck. Within 30 mins of getting my truck back engine light comes on and I smell burning. I take it back he fixes it at no charge and doesn't tell me what happened. Since I got my truck back it hasn't ran right since. 2nd time I take my truck to get the thermostat housing replaced due to it leaking antifreeze. That was done around 5 months ago. So fast forward to past 2 weeks. Replaced waterpump due to leaking. Drive it guess what still leaking antifreeze. Have a pressure test done on the system and it's the thermostat housing area. So the o ring was sticking half way out the housing along with the metal installed wrong inside which caused it to leak all this time. Also a few of the hoses weren't secured and they were leaking antifreeze also. Now stuff happens and I usually don't complain but my truck is running like crap after a tune up and I'm 700 dollars into a repair that was a previous repair that was botched. I have used monro and Mr tire in south carolina for years and even ran a Mr tire for about 8 months about 10 years ago and never have I seen the lack of professional work from a shop as I have seen here. I think at this point I should be compensated for the unnecessary repairs to my vehicle and prefer not to use this shop anymore but would love to find out why my truck isn't running right. This is bad business.

  Business Response

  Date: 10/17/2022

  This letter is in response to the complaint from ******* ******, #********.            We
  apologize that Mr. ****** has had a less than pleasurable experience with one our
  services.   I would ask that if Mr.
  ****** is experience concerns with his vehicle after going back and forth to
  our shop’s multiple times with no corrective action being taken to correct the
  vehicle.  I would suggest that Mr. ******
  take the vehicle to another facility either one of our locations or a shop of
  his choosing to have a diagnosis done of what is currently going on with the
  vehicle at this time and we can review that documentation at that time.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/07/2022-10/14-2022
  
  Made an appt on app for SYNTHETIC OIL CHANGE, SHOP DID A FULLY SYNTHETIC, CHECK ENGINE LIGHT CAME OUT AFTER AND SHOP WANTED TO CHARGE 100 TO CHECK IT AFTER THEY MESSED UP IN THE FIRST PLACE
  
  HAD HEADLIGHT CHANGED, SCREWS ARE HANGING OUT OF THE BUMPER WHICH IS GOING TO CAUSEE THE BUMPER TO EVENTUALLY FALL OFF WHILE I AM DRIVING
  
  Employees were cursing each other out the day i went in, but when i went in upset about my car they tried to pull the angry black woman card.

  Business Response

  Date: 10/17/2022

  This letter is in response to the complaint from ******** *****, #********.            Ms. *****
  called my office originally on the 10th of October regarding the
  shop putting on her invoice a different oil than what her vehicle calls
  for.  The representative that Ms. *****
  spoke with did need to get more information from the store manager and they did
  charge Ms. ***** for a Semi Synthetic oil change however mistakenly did put in
  Full Synthetic, but the guest is able to use any synthetic oil in the
  vehicle.   Ms. ***** called back this
  morning and stated that her check engine light is on in the vehicle.  Ms. ***** became Irate and started yelling
  and cursing at the representative she was speaking with.  It was than escalated to myself and I
  assisted the guest with getting her vehicle looked at by another one of our
  locations.              After the
  conversation with Ms. *****, she then called back and asked to speak with our director
  here at customer service stating that I had not addressed the issue with the bumper
  however I had tried to get Ms. ***** into another one of our locations in order
  for them to look over the vehicle and let us know what they find while looking
  over the vehicle.   I would suggest still
  that Ms. ***** have her vehicle looked at by one of our other locations if she
  has not done so already in order for the shop to find out why the check engine
  light is on in the vehicle and why the bumper is not attached correctly on the
  vehicle. Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is listed by my warranty company as a authorized center to get my oil change and tire rotation. I set up an appointment and went to the location. Once I arrived at the location, I was advised that they do not do the warranty work. I contacted my warranty company, and they advised me that they are. I advised the gentleman, and he stated that particular location does not do warranties and I advised did they notify my warranty company so that this location would not be listed and the mad at the counter was clueless and a clear waste of my time. My warranty sent me to another authorized location.

  Business Response

  Date: 10/27/2022

  This letter is in response to the complaint from ******* **********, #********.            We here at
  customer service apologize for the actions at our shop and that they would not
  do service on your vehicle under your warranty company.  This is something that would need to be
  investigated further by the district manager that over sees the specific
  location that gave you this information.  If you could provide us with this information, we would then be able to
  file a formal complaint on your behalf to ensure that this is addressed.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Why do I need to giive them that information to file a formal complaint when I provided in complaint. 
  Regards,
  
  ******* **********

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I **** *** went to Mr. Tire 3481 Seneca street west Seneca New York. on 9/23/2022 originally for a oil change. Where they then rotated my tires. When I had left,a thumping noise occurred I instantly brought my car back to the garage. They proceeded to tell me my lug nuts and studs were bad and they then replaced them along with one of my rear tires. My paper work as well as word of mouth states they did not have nor used a torque which is to be used to tighten lug nuts. They also did a courtesy inspection and stated nothing more was generally wrong with my car and I paid $ 131.90 total that Mr.tire charged me.
  As of today 10/10/2022 my car started thumping again and did not feel safe so I went to Monro 2375 Harlem rd Cheektowaga ny. around the corner of my house where they properly took care of me and torqued my tires, stated three lug nuts on all four tires were loose and was a serious life hazard if I hadn’t been seen. Monro also did a courtesy inspection and stated my rear brakes and rotors need done.
  I believe Mr. Tire had not only put my life in jeopardy but also lied and used my knowledge against me and should be held reliable,because I didn’t know or was ever told they had to be torqued.

  Business Response

  Date: 10/13/2022

  This letter is in response to the complaint from **** ***, #********.            We
  apologize that **** did not have a better experience at our location in west
  Seneca NY and that they did not give **** the information that he should have his
  Lug Nuts retorqued after having the tire rotation done.   We are happy to hear that our location in
  Cheektowaga NY got Star’s vehicle in and retorqued the tires for him.   If **** has any further concerns, we welcome
  him to contact us here at the corporate office customer service to discuss his
  concerns.   Our number here is ###-###-####.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Business Response

  Date: 10/14/2022

  This letter is in response to the complaint from **** ***, #********.            Ms. *** thank
  you for reaching out to us here at customer service.   I am seeing that the representative that you
  spoke with did come to a resolution and we are processing a refund in the
  amount of $76.13.  This is being
  processed back to the **** Card that you paid with and we do have a complaint
  filed on our end to be sure that this situation is addressed with the employees
  at that location.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ***
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 23. 2022 I had my sparks plugs changed at monro muffler in Clifton Park NY. On October 6.2022 I was driving to work on 87 south in the pouring rain , my vehichle had no power, it was a very dangerous situation my vehicle would not go over 35 mph. I contacted the ***** dealer on central avenue in Albany Ny. Today they contacted me and told me after doing testing on my vehichle, the spark plugs are cracked and in terrible condition, I contacted monro they said they would replace them at no charged. I tried to explain to them my vehichle wont make it back to Clifton park and I was advised ots not safe to drive. I asked to be reimbursed for the August spark plugs they charged me for they advised they wont do that. After talking to Monro all day today and the ***** dealer even talked to Monro even sent Monro a video from the dealers findings . They said the cant do anything about it. At 3:29pm I recieved a text from monro advising me that I can bring the vehichle to Monro on central avene.by this time I already had the dealer fix it. Ad I need a vehichle to drive. I am asking for this to he looked into and my money reimbursed. This is awful, I could of been killed driving like this or I could of killed someone. This is very serious. The ***** dealer is giving me the spark plugs from Monro. ***** feels the spark plugs are old cracked and never replaced. I would appreciate it if this could really be looked into. This could of been a death situation. Thank you for your time reading this. And I hope you can give me proper advise. Should I file criminal charges as driving could of been fatal??? Should I call to small claims court for my money? Should I hire a lawyer? Should I file a complaint with the police?? As this could of led to a fatal accident? Thank you. ******* ****

  Business Response

  Date: 10/11/2022

  This letter is in response to the complaint from ******* ****, #********.            I was able
  to pull the invoice for Ms. **** from August 14, 2022 when she brought her 2018
  ***** **** in for the oil change.   Also I
  have looked over the invoice from Ms. ****’s dealership and we agree that we
  will be refunding Ms. **** for the spark plugs and coils that we charged for
  due to the dealership fining issues with the work that we had done on the vehicle.   I would like it to be put on record that Ms.
  **** did not contact us here at customer service to see if we would be able to
  resolve this concern.               The refund
  will be processed on October 12, 2022 and it will be going back to the ********** that Ms. **** paid with.   The refund
  will be in the amount of $704.86.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  took my car to Tire Choice in Columbus, Ohio. 1265 Bethel Road. I took it there and they were supposed to fix my oil leak. When I took it in which was 10/4/22 they told me it would not be done that day but would be done on 10/5/22 by noon. I went to pick it up it was not done which I waited hours for, for them to fix it. Before all of this they told me that there was another issue with my car which they would fix along with the oil leak in my car and they told me that they would make sure that the issue gets done and it wouldn’t go over my budget so I didn’t have to worry. The entire time I’m waiting for hours for them to fix what they were supposed to fix and when they finally let my car down only for them to tell me they weren’t able to fix the extra issue because it would go over my budget they waited until the very last minute to tell me this when they already told me in the beginning they would fix it and it would not go over my budget. Even if it did go over my budget they waited until the very last minute to tell me this. Which is very inconvenient! When I finally paid and left with my car, my car begin to drive very funny which wasn’t doing this prior to me bringing it in, it was driving just fine before I brought it in. It was driving so bad to the point it was almost cutting off. I took it to another mechanic shop and they told me when tire choice worked on my car they did not put my lug nuts back on my car which would have caused me to get in a bad accident! The other shop also told me tire choice did not put my car together well at all which they showed me they did not. I am taking legal action because I could have gotten seriously hurt due to their half job. They also told me they did a tune up on my vehicle which again they never did there are still the old spark plugs and everything still on my vehicle, and I still paid for it. I paid them $904 for them to mess up my car worse. My car is in terrible condition due to them.

  Business Response

  Date: 10/11/2022

  This letter is in response to the complaint from ******** ******, #********.            Ms. ******
  spoke with customer service on October 6, 2022, again on October 7, 2022 and
  sent us screen shots from text messages with her mobile mechanic.  Unfortunately, we would need documentation from
  her mechanic not text messages.   Regarding
  what he found and what needed to be done to correct the vehicle.   Once Ms. ****** sends an invoice from her
  mobile mechanic regarding what it took to fix the vehicle, we can review it
  here and see how we can assist further.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been going to this shop for almost six months. And have the same grinding sound. Spent over 1000 dollar. And had the same problems . From monro for putting after marker parts.. Then to find out it was the bad bake pad that made the car sound horrible. Which should have been changed but turn out to be not good.

  Business Response

  Date: 10/06/2022

  This letter is in response to the complaint from ****** *****, #********.            We
  apologize that you had this inconvenience with one of our locations.  We strive to make our customers experiences excellent
  service from our locations.   This did
  not happen.   It looks as though you have
  already spoke with my office in regard to your complaint and the representative
  that you spoke with asked for supporting documentation once she receives this
  documentation from you she will be able to assist you further.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought in a 14 year old car to have a new subframe installed and they put in a 14 year old used subframe that was rusted and old and was charged the same price for a new one. They also stated more work had to be done for it to pass inspection which was false as the car passed inspection

  Business Response

  Date: 10/13/2022

  This letter is in response to the complaint from ****** *****,
  #********.            I have read
  the police report that Mr. ***** has provided, and I would not be able to process
  a refund at this time.   If Mr. ***** is
  not happy with the subframe that was installed onto his vehicle we would need a
  paid invoice showing that this service has been redone elsewhere.   Our shops do have the right to mark up the
  price of parts that are received outside of our company and a brand new
  subframe was not available for Mr. *****’s 2008 ******* ******. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   Regards,
  
  ****** *****
  This persons statement is totally false, a new subframe was available at ******* ******* in North Hampton NH a couple miles away. I need the refund to have the work done there as I am on a limited income. The next step is going to court for fraud as they stated on their invoice that "Unless otherwise specified all parts are new".

  Business Response

  Date: 10/18/2022

  This letter is in response to the complaint from ****** *****, #********.            I have read
  the police report that Mr. ***** has provided, and I would not be able to
  process a refund at this time.   If Mr.
  ***** is not happy with the subframe that was installed onto his vehicle we
  would need a paid invoice showing that this service has been redone
  elsewhere.   Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2022 I took my 2017 ***** *** to Monro for a NYS car inspection. I waited in the office for my car to be finished with inspection for about 45 minutes. After it was done, I was told that I passed inspection. I asked if there were any problems and the person behind the counter said no. I paid and left.
  About three weeks later, my father drove my car and noticed the brakes were doing quite a lot of shaking. Since the car had been doing this shaking for months, I hadn’t realized there was much of a problem, since I had just got the car inspected a few weeks prior.
  My father ended up taking my car to Mr Tire in Ithaca, NY on Sept 1st (Mr Tire and Monro Muffler are sister companies). The mechanic at Mr Tire (his name is John) informed my father that both front and back brakes were almost “completely gone” and he was shocked that I hadn’t gotten into a serious accident because of how bad the brakes were.
  I had to replace all the wheel studs, the rotors and the brake pads on all four tires. The total of the bill was $1263.
  I called John, the manager at Monro Muffler, and asked him why I had passed inspection when my brakes were a major problem. He became angry and rude, saying they HAVE to pass a car for inspection if there is even the tiniest bit of brake pads left on the tires. I don’t know if he is correct (the mechanic John at Mr Tire said that’s not true).
  I then asked him why nobody had even mentioned how bad my brakes were when they noticed them
  During inspection. He had no answer for me. I explained to him that I had been going to Monro for almost 10 years and they had always told me in the past if there was anything wrong at all with my car. I always paid to have anything fixed right then and there if there was ever an issue.
  In fact, Monro failed my inspection last year (2021) because of a faulty windshield wiper, so why would they not even mention to me that my brakes were in extremely dangerous condition?

  Business Response

  Date: 09/28/2022

  This letter is in response to the complaint from ******** **********, #********. I apologize
  that Ms. ********** was not informed by the shop at what level her brake pads
  were on her vehicle at the time of her NYS inspection done at our shop. The NYS inspection is to the discretion of
  the inspector performing the service on the vehicle.  Meaning that if he pulls a tire off the
  vehicle which is all that is required by NYS, and he sees that there is life on
  the brake pads of that one tire than the vehicle passes inspection.  This brake pad level should be noted on the inspection
  documentation that is filled out during the safety inspection. We will have a formal complaint regarding
  this matter to have the district manager address this at the store. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.

  Customer Answer

  Date: 09/28/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  John, the manager at this location, was incredibly rude and combative, stating they did everything by the book and they were not at fault. The documentation provided simply stated that there was no issue with my brakes. He was completely unapologetic and extremely defensive. He would barely let me speak. I could have gotten into a horrific accident or injured someone else, judging by the state of my brakes. The thing is, I would have paid right then and there to get it fixed if they had even told me anything. There was an older Asian male at the counter who rang me up. I asked him if everything was okay on the car, and he said everything passed with flying colors. Regards, ******** **********

  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 09/29/2022

  This letter is in response to the complaint from Marcella
  **********, #********. I apologize
  that Ms. ********** was not informed by the shop at what level her brake pads
  were on her vehicle at the time of her NYS inspection done at our shop.   We have a formal complaint filed regarding
  this matter to have the district manager address this at the store.  We are glad to hear that there was no
  accident due to the state of her brakes. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got 4 new tires (******** ***** SA 3+ 245/45 R17 V99) from Mr. Tire on Howard Street Baltimore city in 2/2022. Paid 1400. I paid for warranty on the tires ($45 per tire). Then 2 weeks ago, I had a nail in the tire that they deemed unrepairable, the manger in the store ordered the tire. I called 3 days in a row and the answer the tire is not here. Then he informed me the tire is discontinued and he can't accept warranty to get another for me. I called another store on Erdman and explained my situation, they were better and agreed to order a replacement called ***** AS 4. after may calls and days I was told the tire is on back order...They will get it from a secondary warehouse and will take few days to few weeks. No promises.
  
  I called Monroe customer service "###-###-####, ext **** and spoke with Michele, explained the situation. She told me to go to Howard street store and they will help me...according to her they ordered the tire.
  
  I went there on 9/22/2022, spoke with the manger who was there and once he saw me, he said you are complaining about me, you are threating my livelihood and accused me of lying and told me I don't want to do business with you . And he left the counter and store and went outside. I was surprised. I left to my car, he was standing outside screaming at me.. You are a liar...I have witnesses, and a multitude of insults. He was too aggressive and I guess wanted an altercation, I kept silent and left.
  
  I called NBT and installed it in 15 min costing me $230.
  
  I am disgusted by the manger behavior and actions. and will not go there again, I am sending this requesting a refund of the warranty (45x4= $ 180) that they did not provide. As far as the manager is concerned I am sure, he will not last there long...

  Business Response

  Date: 09/27/2022

  This letter is in response to the complaint from ****** ******, #********.            I was able
  to pull Mr. ****** invoices and I do see where Mr. ****** did have his 4 tires
  replaced on a 2012 **** ** ******* and the shop only charged $245.65 for these
  tires due to them discounting the invoice form what the guest had paid in
  February for 4 new tires.  Part of this
  charge was for the Road Hazard for the 4 tires and the amount of that charge is
  $59.96.  Due to it being more than 90
  days since the purchase of the tires I would not be able to refund for the road
  hazard that Mr. ****** paid however if Mr. ****** can send a copy of the
  invoice from having to have the tire replaced due to our shop refusing the service
  and being confrontational and not willing to help with the situation.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and here is my response On 2/22/2021 I went to Mr tire on Howard as I had a nail in the tire, they said I have to buy 4 tires are I have an all wheel drive...so I bought ****** tires invoice ****** and paid 814.42. Oct 2021, 2 of the tires had a strange side bulge and I went back and I was tole they will order replacement and by 11/13/2021 (3 weeks of back and forth) I was informed that the tires are discontinued due to poor quality !!! the offered 4 new tires ******** as described previously and I paid 256.01. and now the current episode, another discounted tire after 2 weeks of back and forth but this time rude and aggressive manager successfully pushed me to seek service somewhere else. NBT, invoice attached for a repals=cemnt tire for 270.02. Each manager, though I will guess they are just fill in called the previous one bad and that is why they are not there. The fact that I had 3 manager in such a brief period (probably more were there) tells the whole story... I have requested money for the warranty as I was sold products that are not warned and as the response state were discontinued...I wonder why sell products that are no longer available to customers... Anyhow I am following up and not expecting much for this company.  
  
  Regards,
  
  ****** ******